Conflict... is a good thing?

The CX Leader Podcast | A resource for customer experience leaders

It's an easy tenet to accept that a lack of conflict translates to a productive workplace. The less H.R. puts out personality “fires” the more people can concentrate on their jobs. But a study published back in 2003 by the Institute for Research on Labor and Employment at UC Berkeley found that if the traditional rules of brainstorming, which encourage people to not criticize any presented ideas, are replaced with instructions encouraging debate, and even criticism, productive and innovative thinking may improve. Host Steve Walker welcomes Amanda Ono, vice president for customer experience at Resolver, a risk intelligence platform, for a discussion on encouraging a healthy level of conflict in the workplace can increase production and collaboration within your organization.

Connect with Amanda on LinkedIn: https://www.linkedin.com/in/amandaono/

Read the UC Berkley Study “The liberating role of conflict in group creativity: A cross cultural study” here: https://irle.berkeley.edu/files/2003/The-liberating-role-of-conflict-in-group-creativity.pdf

Learn more about Resolver here: https://www.resolver.com/

Listen to more episodes and subscribe to The CX Leader Podcast at https://cxleaderpodcast.com

Learn more about Walker at https://walkerinfo.com