Automation meets Risk Management with Ram Naidu

Bots & Thoughts: The Hyperautomation Podcast

Episode 19: Automation meets Risk Management with Ram Naidu

Date: 13 December 2022

Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process

Guest: Ram Naidu, Head of Control Evaluation for Consumer Lending for Wells Fargo

Our host of Bots & Thoughts, Jimmy Hewitt, sat down with Ram Naidu at the OPEX (World Annual Operational Excellence & Business Transformation Summit) conference in Orlando, Florida. Ram is a business leader who has spent his career in consumer lending, specifically responsible for managing risks and controls. Consumer lending is a highly regulated space; therefore, the stakes could not be higher regarding managing risks and controls. In addition, the sheer volume alone at Wells Fargo requires the sophisticated application of automation to manage risk and controls at scale. Listen in as Ram, Head of Control Evaluation for Consumer Lending at Wells Fargo, tells his story, talks you through his methods, and lends you his perspective on applying automation for risks and controlled management for one of the largest banks in the world!

“Companies that have really good risk management practices also tend to have very good operational excellence practices, and they tend to be more proactive.”

“Process map everything out. You want to identify your stakeholders, your customers, your handoffs, your dependencies, and then basically identify where your risks are. And then ultimately decide whether you have controls in position or if there are gaps where you need to design controls so that you can actually then monitor those controls.”

“Across the industry…we still have a lot of opportunity to automate data.”

“Most of the time it’s really not about the risk and controls, it’s about the process. It’s about the customer. It’s about the businesses.”

“We want to be partners with the business leaders and their teams so that we are, again, using that reactive-proactive analysis. We don’t want to be reacting to what is on paper, but we want to be proactive and actually raise our hands and lead from the front and help our partners.”

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