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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate yo ...
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Join Rob Rose as he shares recorded highlights from the Automotive Event hosted by Channel Performance in the UK entitled “Rev up your Revenues with Data Analytics”. At the event held at the Silverstone International Grand Prix Circuit, special guest Verity Mercer, Head of Customer Experience and Quality at Renault Group held a Q&A session alongsid…
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Obesity care in the US is in the midst of a true transformation — one that’s redefining science, access, and the patient experience. In the latest episode of Obesity: The Big Picture Podcast, Jackie Ilacqua, President of Syndicated Healthcare Research at Ipsos, is joined by two of the leading voices in obesity and metabolic research — Dr. Donna Rya…
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Join Bhavna Sawnani as she explores a crucial aspect of employee experience surveys: driving high participation and engagement, in conversation with Chrystal Kennedy, Head of People Partnering at Mitre 10 New Zealand. Together, they unpack how Mitre 10 achieved exceptional participation rates across a highly operational and decentralised organisati…
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Join Helen Bywater-Smith as she dives into the crucial aspect of customer Loyalty with Andrew Custage, Head of Research Insights at Medallia, and Jean Francois Damais, Global Chief Research Officer at Ipsos CX. Based on insight from the recent collaborative paper between Ipsos and Medallia, Beyond Transactions: The Shifting Dynamics of Customer Loy…
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Real world evidence is changing the healthcare landscape, but what does it mean in practicality for chronic diseases like obesity? In this episode of Obesity: The Big Picture podcast, host Ramota Alaran, Associate Director of Real-World Evidence at Ipsos, sits down with independent consultant Madhu Kubra (formerly Global Director at Otsuka and GSK)…
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What happens when breakthrough drugs collide with outdated systems of access? In this episode, Ipsos' Kiran Khepar and Neil Grubert, Global Market Access Consultant, explore the friction between innovation and access, and what it means for the future of healthcare systems. GLP-1 therapies are redefining what’s possible in obesity treatment, but rei…
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We invite you to explore the world of modern luxury—a place where artistry meets experience. This three-part film series is a journey into the heart of indulgence, revealing the stories, skill, and passion behind the world’s most exclusive experiences.Join Helen Bywater-Smith, alongside Ipsos Luxury Expert Stéphane Paoli and Channel Performance lea…
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We invite you to explore the world of modern luxury—a place where artistry meets experience. This three-part film series is a journey into the heart of indulgence, revealing the stories, skill, and passion behind the world’s most exclusive experiences.Join Helen Bywater-Smith, alongside Ipsos Luxury Expert Stéphane Paoli and Channel Performance lea…
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Obesity isn't just a number on a scale – it's a complex, chronic condition that demands long-term, system-wide change. In this episode, Ipsos' Melissa Moodley and Anthony Cunliffe, Macmillan National Lead Medical Adviser, dive into what the UK Government’s 10-Year Plan for Health means for primary care, how we can reshape obesity care at the frontl…
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We invite you to explore the world of modern luxury—a place where artistry meets experience. This three-part film series is a journey into the heart of indulgence, revealing the stories, skill, and passion behind the world’s most exclusive experiences.Join Helen Bywater-Smith, alongside Ipsos Luxury Expert Stéphane Paoli and Channel Performance lea…
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Listen to Ipsos' Brooke Ramsdale and Sarah Le Brocq, Director, All About Obesity, discuss the lived realities of people with obesity, offering real-world insights into how they navigate the evolving treatment landscape. They explore the everyday challenges encounter in accessing comprehensive care and confronting societal perceptions, alongside asp…
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Listen to Thomas Fife-Schaw and Nick Gabery Adams, former VP of Corporate Brand at Novo Nordisk, discuss how GLP-1 medications like Ozempic and Wegovy are changing the pharmaceutical landscape. From reshaping corporate reputation, to boosting investor confidence, discover how these drugs are rewriting the rules for pharma brands.…
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On this episode, we are sharing the audio from our latest LinkedInLive presentation on CX Global Insights 2025: A sneak peek into Ipsos’ newglobal benchmark of Customer Experience. During our Live event, we explored key findings, such as the surprising “Onaverage, around the world, 70% of customers say they choose to use a brandbecause they know th…
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In this month's podcast, Helen is joined by Jeremy Todd, Head of Research & Insight at Air New Zealand, Trish Roberts, Experience Management Director, and Tom Magill, Associate Director of Ipsos New Zealand. This episode celebrates the success of the Air New Zealand CX programme, delivered by Ipsos with Medallia. At the 2024 Research Association Aw…
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This month, podcast host Danielle Doran is joined by Kendra Jones, Head of Client Success at Ipsos Channel Performance UK, and Andy Firth, Head of Advisory and Analytics Mystery Shopping at Ipsos Channel Performance UK, and Jean-Francois Damais, Global Chief Research office at Ipsos Customer Experience, who delve into the unique advantages of Myste…
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Over a billion people globally are living with obesity, but its status as a ‘disease’ and available solutions have often been contentious. When the market for obesity drugs is projected to hit $100 billion by 2030, what will be the impact for patients, payers, healthcare professionals, and industries beyond healthcare? Listen to Melissa Moodley and…
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Keiran, Holly and Cameron take you through our latest polls, discussing the US Election, Kemi Badenoch's first ratings, how Starmer is polling and Reform UK. 00:00- Intro 00:55 - The US Election & British politics 07:03 - Kemi Badenoch 13:00 - Keir Starmer & the Budget 18:49 - Reform UK and Farage #Budget #RachelReeves #keirstarmer #labourparty #co…
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In this episode, join Danielle Doran as she chats with Erika Terblenche and Andy Firth about the Channel Performance Benchmark. Erika and Andy give us everything we need to know about the Benchmark; what it is, why it was created, the channel and sectors it covers, and how clients can put it to work to uncover hidden insights that leads to improved…
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Keiran and Holly are joined by Stephen Bush, Associate Editor and Columnist at the Financial Times, and discuss our latest polls showing Starmer's unfavorability at an all-time high, why this might be happening and question, how much does this matter at this stage? The trio also look ahead to the Labour Conference and speculate on what we might exp…
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Rachel Reeves gave a statement last week talking about a black home in the books following Labour's election win in July, and there is intense public and political debate in Westminster and beyond about what happens next. Discussing all this and our latest Political Monitor - published by the Evening Standard - Keiran, Holly and Cameron take you th…
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