Parhaat Drills Podcastit (2025)

1
Why Some Dentists Love Dentistry (and Others Can't Wait to Leave) 30:54

2d ago30:54

30:54

In this eye-opening episode of Dental Drill Bits, Dana and Sandy Pardue tackle a topic few talk about openly — why some dentists genuinely love their profession while others can't wait to get out. Drawing from Sandy's experience consulting with over 600 dental practices, they reveal the defining difference: the dentists who thrive understand busine…

1
Breaking Down Walls: Communicating Without Conflict 25:48

9d ago25:48

25:48

In this episode of Dental Drill Bits, Dana and Sandy dive into one of the most challenging scenarios in any dental practice—when a team member refuses a task that's part of their role. Inspired by a real Dentaltown post, Sandy breaks down what's really behind these moments, from unclear expectations and lack of training to blurred lines of authorit…

1
The Pulse of the Practice: Balancing Team Energy and Measurable Success 25:12

23d ago25:12

25:12

In this episode of Dental Drill Bits, Dana and Sandy discuss the importance of measuring team energy and performance metrics in dental practices. They emphasize that while patient care is paramount, tracking statistics can enhance care quality and team morale. The conversation explores the concept of buy-in from team members, the significance of ac…

1
When Negativity Spreads: How Complaining About Patients Hurts Your Practice Culture 30:34

1M ago30:34

30:34

💡 Episode Summary: In this week's episode of Dental Drill Bits, Dana Pardue and Sandy Pardue tackle a topic every dental team faces but rarely talks about — complaining about patients. What starts as harmless venting can quietly poison your team's morale and even drive productivity down. Dana and Sandy unpack how negativity spreads through emotiona…

1
Navigating the Complexities of Hiring Associate Dentists 27:18

1M ago27:18

27:18

Episode Summary: In this episode, Dana Pardue Salisbury and Sandy Pardue unpack one of the most complex topics in dentistry: hiring an associate dentist. From knowing when your practice is truly ready to bring on another provider, to understanding why most associateships only last one to two years, this conversation blends humor, real-world stories…

1
Rants, Reflections, and Real Customer Service Lessons 27:54

1M ago27:54

27:54

Episode Summary This week on Dental Drill Bits, Dana and Sandy open up about real-world customer service experiences that prove just how important it is to put yourself in the patient's shoes. Dana kicks things off with her eye doctor visit, from tiny-font registration forms to confusing waiting rooms and perfume-passing that crossed the line. She …

1
Hiring Series: The Job Offer Playbook 26:40

2M ago26:40

26:40

In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with one of the most sensitive and risky steps: the job offer. Too many dental practices skip this or handle it haphazardly, leaving themselves open to misunderstandings, legal trouble, and even losing great candidates. Sandy and Dana wal…

1
Hiring Series: Don't Skip This Step—Reference Checks That Matter 24:48

2M ago24:48

24:48

In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury continue their step-by-step Hiring Series with a focus on reference checks. Too many dental practices skip this step because it feels awkward or unnecessary, but failing to do so can cost you money, morale, and even legal trouble. Sandy and Dana share true stories from the field …

1
From Sucktember to Success: How to Save Your September 16:14

2M ago16:14

16:14

In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most dreaded times in the dental calendar: "Sucktember." As kids go back to school and cancellations rise, many practices see their production slump, but it doesn't have to be that way. Sandy shares why mindset matters more than market trends, how to uncover hun…

1
Hiring Detour: How Culture Shapes Every Hire 28:34

3M ago28:34

28:34

In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The conversation emphasizes the need for structured training …

1
Hiring Series: Interview Techniques that Work 33:48

3M ago33:48

33:48

In this episode of Dental Drill Bits, hosts Dana Salisbury and Sandy Pardue go beyond the surface of the interview process to reveal the deeper intentions that should guide your hiring conversations. Whether you are fresh out of dental school or a seasoned practice owner, this conversation will help you build a more intentional, compliant, and effe…

1
Hiring Series: Hiring Efficiently with a Group Interview 37:12

3M ago37:12

37:12

Episode Description: In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue continue the Hiring Series with a proven time-saving strategy: the group interview. Sandy shares her step-by-step process for getting every qualified applicant in front of you at once, identifying the best candidates quickly, and avoiding the weeks-long cycle…

1
Plan Forward: A Smarter Alternative to Insurance 38:46

4M ago38:46

38:46

Exploring Dental Membership Plans: A Smarter Alternative to Insurance In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue are joined by Meg Lohman from Plan Forward to unpack why in-house membership plans are becoming a go-to solution for dental practices looking to grow and better serve their patients. They discuss how these plan…

1
Marketing Your Practice to Top Talent 31:07

4M ago31:07

31:07

Episode Summary: In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most underestimated tools in the hiring process—your job ad. They explain why hiring should be treated like a marketing campaign and how your job postings either attract or repel the very people you are trying to hire. From crafting compelling h…

1
Job Descriptions Might Be Costing You Great Hires (Part 3: Creating Job Descriptions) 28:07

4M ago28:07

28:07

Episode Summary: In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury explore the often-overlooked power of a well-crafted job description. They explain why generic or outdated descriptions can set your practice up for failure—creating confusion, legal risk, and missed hiring opportunities. You'll learn what must be included, how t…

1
Why Working Interviews Don't Work 20:58

4M ago20:58

20:58

In this episode, Sandy Pardue kicks off a powerful conversation about the most overlooked step in fixing front desk chaos: assessing your team's current morale, mindset, and motivation. Before you implement new systems or pile on training, you've got to address the emotional temperature of your practice. Is your team ready for change? Or are they q…

1
RERUN: The Real Reason Your AR Is Out of Control (And It's Not Insurance) 18:05

5M ago18:05

18:05

In this eye-opening episode, Sandy digs into one of the most overlooked contributors to rising accounts receivable (AR) in dental practices—abandoning mailed statements too soon. You may be emailing and texting patients about balances, but do you actually know how many patients you're reaching? Sandy breaks down the data and shares real stats from …

1
The Truth About Dental Marketing 38:11

5M ago38:11

38:11

What if your marketing isn't the problem—but your expectations are? In this episode, Dana and Sandy welcome Grace Rizza, the powerhouse behind Identity Dental Marketing, to break down why most dental campaigns fall flat—and what actually works. From unethical agencies to underfunded ad budgets, Grace unpacks the truth most marketers won't say out l…

1
Hiring or Hustling Backwards? (Part 2: Leadership, Metrics & the True Cost of Delay) 26:53

5M ago26:53

26:53

Hiring is never just about plugging a hole. It's a strategic leadership move—and when rushed or mismanaged, it can quietly sabotage your entire practice. In Part 2 of the Hiring Series, Dana and Sandy dive deep into what happens between identifying a hiring need and getting the green light to bring someone on board. From pecking orders to prep work…

1
Hiring or Hustling Backwards? 25:43

5M ago25:43

25:43

A growing team sounds like success, but adding the wrong hire too soon can wreck morale, raise overhead, and increase chaos. In this kickoff to the Hiring Series, Dana and Sandy break down how to assess whether your practice truly needs to hire or if it's time to get serious about systems, training, and communication first. They walk through real-w…

1
Meetings That Matter: Turning Staff Time Into Practice Power 27:12

5M ago27:12

27:12

A dental team without effective meetings is like a GPS with no signal—lost, frustrated, and going in circles. In this episode, Dana and Sandy dive into the often-overlooked power of consistent, structured team meetings. From setting agendas and reviewing stats to celebrating birthdays and avoiding gum-chewing drama, they lay out the exact formula f…

1
Marketing Can't Save You From a Bad Phone Call 27:52

6M ago27:52

27:52

You can have the best marketing strategy in the world, but if your phone skills are lacking, patients will walk. In this episode, Dana and Sandy get real about what happens when dental teams unknowingly drive callers away with poor phone habits, disconnection, or defaulting to "no." They walk through mystery shopper call examples, red-flag language…

1
Scoreboard Success: 10 Front Desk KPIs That Drive Production 38:51

6M ago38:51

38:51

We're diving into a topic that separates struggling practices from high-performing ones—your front desk metrics. Dana and Sandy break down the most important KPIs your admin team should be tracking daily, weekly, and monthly. Spoiler alert: if you're not measuring it, you can't manage it! Whether you're brand new to tracking stats or need a refresh…

1
Bar Study Motivation Podcast - Ep 024 - Allen Williams II 23:36

6M ago23:36

23:36

In this inspiring episode, Allen Williams II shares his journey to passing the California Bar Exam after previous attempts. A USC undergrad with master's degrees in public diplomacy and gerontology, Allen graduated from the University of San Francisco School of Law in 2022 while balancing multiple leadership roles and community commitments.Allen ca…

1
Making Membership Work: Clearing Up some of the Myths and Why It's Reshaping Dentistry 28:42

6M ago28:42

28:42

Membership Plans That Work: What Compliance Really Looks Like Dental membership plans aren't new—but compliance around them is becoming more critical than ever. In this episode of Dental Drill Bits, Sandy and Dana are joined by Jane Levy, Co-founder and CEO of Plan Forward, to uncover how in-house dental plans can boost treatment acceptance, increa…

1
Lonely at the Top, Leading with Authority (Even When You're Friends) 25:51

6M ago25:51

25:51

We're diving into a topic many practice managers quietly struggle with—what happens when your team feels more like friends than employees? Dana and Sandy tackle a heartfelt listener question: "How do I manage a team I've been friends with for years?" Whether you were promoted from within, or made the mistake of hiring a friend, this episode will he…

1
Bar Study Motivation Podcast - Ep 023 - Raquel Penalver Bartolome 23:44

7M ago23:44

23:44

Are you preparing for the bar exam and searching for real, actionable motivation? In this episode of the Bar Study Motivation Podcast, we sit down with Raquel Penalver Bartolome, a recent bar exam passer and bankruptcy attorney-to discuss the highs, lows, and lessons learned on her journey to bar exam success.Raquel opens up about her emotional rea…

1
Vacation-Proofing Your Team 23:53

7M ago23:53

23:53

Vacation-Proofing Your Team Episode Description Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this episode of Dental Drill Bits, Sandy and Dana break down how to set your team up for success before you leave—so you can truly unplug. They cover real-world strategies…

1
Bar Study Motivation Podcast - Ep 022 - Jeanna Ayres 30:31

7M ago30:31

30:31

Welcome to Episode 22 of the Bar Study Motivation Podcast, where we feature an uplifting story of determination and triumph. In this episode, we sit down with Jeanna Ayres, a newly licensed attorney who shares her honest and inspiring journey through law school, multiple bar exam attempts, and the ultimate victory of passing the Texas bar.Jeanna’s …

1
Gossip at Work: The Hidden Cost of Chatter 30:05

7M ago30:05

30:05

Gossip at Work: The Hidden Cost of Chatter Dental Drill Bits with Sandy Pardue and Dana Salisbury Gossip at Work: The Hidden Cost of Chatter 0:00 Episode Description Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the t…

1
The Down Economy: Prepared Not Panicked 27:07

7M ago27:07

27:07

When the economy starts to shake, most dental practices start to shrink. But Sandy says now is the time to lean in and level up—and she's sharing exactly how to do it. In this episode, Dana and Sandy break down what it takes to recession-proof your practice before anything happens. From tightening your finances to training your team, maximizing re-…

1
One-on-Ones Part 2: Keeping Your Dental Team Aligned & Engaged 29:11

7M ago29:11

29:11

Episode Summary: This week, Sandy is fresh off an energizing Front Desk Pro seminar in Burbank, California—and she's bringing the heat! Dana and Sandy dive deep into a topic that every dental practice owner and manager needs to master: employee one-on-ones. From handling raise requests to increasing team engagement and reducing turnover, this episo…

1
One-on-Ones: Keeping Your Dental Team Aligned & Engaged 23:28

8M ago23:28

23:28

Want to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction. They break do…

1
The Hygiene Appointment Fix 21:53

8M ago21:53

21:53

Is your hygiene schedule disappearing before your eyes? You're not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down why hygiene schedules fall apart—and how…

1
Ring, Ring! Mastering the First Impression – Live Call Analysis 22:09

8M ago22:09

22:09

📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis" 🎙 Episode Description What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury analyze a real call f…

1
Too Sick to Work? Managing the Unexpected Absentee 20:41

8M ago20:41

20:41

Episode Description Unexpected call-outs can throw your dental practice into chaos—but they don't have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They'll share real-world strategies for managing sick calls, sett…

1
Interviewing for the Right Hire 27:32

8M ago27:32

27:32

Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you'll learn: ✅ The differenc…

1
Finding the Right Candidate 20:49

9M ago20:49

20:49

Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn't have to be! In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice without the frustration. What you'll learn: ✅ Why a strong job …

1
Front Desk Chaos to Clarity 21:04

9M ago21:04

21:04

Front Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: …

1
Do You Really Need an Office Manager? 27:05

9M ago27:05

27:05

Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager? 🤔 Hiring an office manager can seem like the perfect solution to reducing stress and improving operations, …

1
Mastering Onboarding for a Thriving Dental Practice 23:23

9M ago23:23

23:23

Episode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture an…

1
Wasted Time, Open Time, and Maximizing Your Schedule 20:09

10M ago20:09

20:09

Episode Title: Wasted Time, Open Time, and Maximizing Your Schedule Episode Description: Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the…

1
Rerun Gold: How to Handle Unauthorized Overtime with Your Employees 17:13

10M ago17:13

17:13

This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don't give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to …

1
A to Z Job Duties of a Dynamic Manager: Office Manager Essentials Part 2 28:18

10M ago28:18

28:18

Wondering how to ease the burden and stress off yourself as the doctor? In this week's rerun episode of Dental Drill Bits, Michael and Sandy are exploring the universe of responsibilities that come with the role of an office manager in a dynamic and demanding dental practice. They break down the essential duties that will keep your practice running…

1
What Makes an Effective Office Manager in Your Practice? Office Manager Essentials Part 1 29:09

11M ago29:09

29:09

In this rerun episode of Dental Drill Bits, Sandy and Michael delve headfirst into the crucial role of an office manager in your dental practice. Listen as they unlock the job description of a successful manager and explore how imperative it is for dentists to identify potential talent hidden within their teams while filling this impactful role. Sa…

1
Personal Touch vs. Automation: Winning Patient Retention 27:04

11M ago27:04

27:04

Are you struggling with patient no-shows that disrupt your dental practice's schedule? In this rerun episode of Dental Drill Bits, Sandy and Michael dive deep into practical strategies to minimize cancellations and improve patient attendance. The conversation kicks off with a focus on the art of clear communication, where they assert the power of p…

1
Creating Strong Vendor Relationships 28:21

11M ago28:21

28:21

In this episode of Dental Drill Bits, we're exploring the dynamics of a healthy vendor-client relationship as Sandy delves into an inspiring conversation with Megan Lohman from Plan Forward. Together, they unlock the powerful components of successful partnerships, from the nuances of clear communication to fostering mutual respect. The duo emphasiz…

1
Overcoming Team Obstacles: Boosting Morale in Dental Teams 21:21

11M ago21:21

21:21

Managing a successful dental practice often hinges on the seamless collaboration and communication of its team. In this episode, Michael and Sandy explore the vital elements of effective team management that can transform your practice into a harmonious and high-functioning operation. They reveal how strong systems for hiring and onboarding are not…

1
Navigate No-Shows: Proven Scheduling Techniques You Need 29:41

11M ago29:41

29:41

Are broken appointments disrupting the flow of your dental practice and impacting your bottom line? In this episode of Dental Drill Bits, Michael and Sandy dive deep into a chronic challenge faced by many dentists: managing broken appointments. Sandy, drawing from her wealth of expertise, sheds light on effective strategies to tackle this issue hea…

1
From Hesitant to Yes: Strategies for Better Treatment Acceptance 26:06

12M ago26:06

26:06

Is your practice struggling with low treatment acceptance rates? Tune in to this enlightening episode of the Dental Drill Bits podcast, where Michael and Sandy unravel proven strategies to help you turn patient hesitance into commitment. Sandy opens up about the power of mindset, sharing how a positive and empathetic approach can transform the way …

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