Parhaat Member Engagement Podcastit (2024)

1
Association Learning Best Practices with Blue Sky eLearn 44:31

4d ago44:31

44:31

In this episode of The Member Engagement Show, we explore educational trends and best practices for associations, as well as Learning Management Systems (LMS) with two fantastic guests from Blue Sky eLearn: Chief Revenue Officer Mark L. Jones, CAE, and VP Association Solutions Liam O’Malley CAE, PMP. We cover all things related to empowering associ…

1
Using Community to Generate Revenue and Sponsorship with TD SYNNEX 37:14

15d ago37:14

37:14

In this episode of The Member Engagement Show, we talk with Angela Costa, TD SYNNEX Marketing Strategist, and Kendrick Johnson, TD SYNNEX Digital Marketing Specialist about how to strategize and set up your community to attract sponsors and generate content and value for members. It’s a great listen for any association interested in monetization an…

1
AI, Privacy, and Security for Associations with Amanda DeLuke 41:42

30d ago41:42

41:42

In this episode of The Member Engagement Show, we speak with Higher Logic’s Senior Privacy Analyst Amanda DeLuke about much-talked-about concerns around AI, privacy, security, and data protection. Topics covered include: What is ISO and SOC2, and why are they important security standards? The latest AI and privacy trends. How to approach AI at your…

1
How Mobile Apps Are Revolutionizing Member Connections with Michael Jones 42:37

1M ago42:37

42:37

Our guest this episode is Michael Jones, VP of Mobile Technologies at Results Direct. Results Direct helps associations leverage mobile apps and engagement trends to enhance member communication, engagement, and retention and improve the member experience. Results Direct is a longtime partner of Higher Logic and partnered with us to create Higher L…

1
Lessons from the 2024 Association Community Benchmark Report 47:44

3M ago47:44

47:44

In this episode of The Member Engagement Show, we cover Higher Logic's recently released 2024 Association Community Benchmark Report, which collects community performance and engagement data specifically for associations and non-profits. Not only do we discuss key metrics from the report, but expert community advisors Tiffany Moule and Kimmie Harri…

1
Tapping the Power of Microsites for Associations 27:38

4M ago27:38

27:38

Our guests on this week’s episode are Higher Logic Senior Advisor of Customer Success, Kristen Parody, and Higher Logic Customer Success Manager, Cate Sauer. Kristen and Cate are both regulars on the Higher Logic Users Group (HUG) and former association management professionals. Their work at Higher Logic revolves around helping associations succee…

1
Association Credential Programs with Heather McNair 39:01

5M ago39:01

39:01

Our guest this episode is Heather McNair, CEO of Cloud Generation. Heather has had a long career working on association communities and credentialing programs. Heather also shares how Higher Logic Thrive Credentialing can help associations administer their certification, certificate, and credential programs. In one example. Heather shares how an as…

1
AI for Associations with Conor Sibley 45:22

6M ago45:22

45:22

Our guest this episode is Higher Logic's Chief Technology Officer, Conor Sibley, who has spent three decades at influential companies designing and managing Internet scale platforms. He has intimate knowledge of emerging technologies and is part of the team leading the development of Higher Logic’s own AI toolset. We talk about the ways AI applicat…

1
Learning from 10+ Years of Community with Diana Mertz 38:54

7M ago38:54

38:54

Our guest on this episode of The Member Engagement Show is Diana Mertz, Sr. Director of Membership and Engagement with the American Staffing Association. Diana has over 15 years' experience in association management, primarily on the membership side. Topics covered include: Building and maintaining special interest groups in communities. Nurturing …

1
Email Tips and Benchmarks with Amber Worthen 47:17

8M ago47:17

47:17

In this episode, we talk with Amber Worthen, CEO of Email Maven, which provides comprehensive email platform support primarily for associations. Email Maven helps staff get the email work done, pitching in on both projects and overall strategy. Prior to Email Maven, Amber was in the trade association space for seven years. The episode explores: How…

1
Careers + Community = Member Engagement, Revenue, and More with Sarah Spinosa 31:02

8M ago31:02

31:02

In this episode, we talk to Higher Logic’s Sr. Product Marketing Manager Sarah Spinosa about how to effectively use association job boards to assist members in their career growth, sustain industries, and increase the value of your association community; all part of effective association management. Topics include: Job Boards reinforce your associa…

1
The Power of Automation for Associations with Devin Timbrook 34:20

9M ago34:20

34:20

Our guest on this episode of The Member Engagement Show is Higher Logic's Sales Enablement Manager Devin Timbrook, who has 7 years’ experience working with associations and nonprofits. Devin specializes in scalable ways to engage members, and in this episode she focuses on how associations can use automation to save time and create personalized mem…

1
"One Person Can Make a Difference" for Digital Transformation with Kunal Johar 32:41

9M ago32:41

32:41

In this episode of The Member Engagement Show, Kelly talks with Kunal Johar, Co-founder and Chief Technology Officer of OpenWater by ASI. Kunal shares how anyone can help their organization digitally transform. He also walks through the transformative impacts of using the latest addition to the Higher Logic Thrive suite: Higher Logic Thrive Submiss…

1
Association Mentoring and Volunteering with Emily Stamm 42:37

9M ago42:37

42:37

On this episode of The Member Engagement Show, Kelly talks with Higher Logic’s Sr. Sales Engineer Emily Stamm about association volunteer and mentorship programs. The episode covers: How mentorship programs benefit both seasoned experts and younger members. Why you should establish volunteer programs in your association. What makes for great volunt…

1
Community and Website Design for Associations with Martha Jack 43:44

10M ago43:44

43:44

Our guest on today’s episode is Higher Logic’s own Martha Jack. Martha is the Senior Director of Design Services, where she leads the Design Services team in helping customers build communities uniquely tailored to association needs. Martha has worked with countless clients to create community and website experiences that foster member engagement a…

1
Association Careers and Trends with Shaine Anderson 53:49

11M ago53:49

53:49

Kelly's guest on this episode of The Member Engagement Show is Shaine Anderson, Executive Vice President and COO of the commercial real estate development association, NAIOP. Shaine has also held roles at the National Association of Landscape Professionals, the US Indoor Soccer Association, and the American Composites Manufacturers Association. Ove…

1
Affinity Programs with Lucas McCann 41:10

12M ago41:10

41:10

Our guest on this episode of The Member Engagement Show is Lucas McCann, President/CEO of Core Affinity. Lucas is also President and owner of the Big Red M and the host of the 6 Degrees of Associations podcast. He's worked with over 1000 associations to develop successful programs, optimize marketing, increase revenue, and cultivate industry partne…

1
Non-Dues Revenue Trends and Tactics with Teri Carden 34:34

1y ago34:34

34:34

In this episode, Higher Logic’s Kelly Whelan talks with Teri Carden, creator of Non Dues-A-Palooza, an organization that brings together industry thought leaders and curious association professionals to explore new and innovative ways to generate and implement non-dues revenue for associations. Give the episode a listen and you’ll learn: Why NDR so…

1
Insights from the 2023 Association Community Benchmark Report 43:07

1y ago43:07

43:07

Today we discuss Higher Logic’s 2023 Association Community Benchmark Report with Senior Customer Advisor Kristen Parody. Kristen and Kelly cover topics like: Why associations should review benchmarks and how they can use them. Using benchmarks to inform discussions with your leadership team. The trends in engagement pre-, during, and post-pandemic.…

1
Member-Generated Content with Sarah Spinosa 21:03

1+ y ago21:03

21:03

On this episode of the Member Engagement Show, Kelly talks with Sarah Spinosa, Product Marketing Manager at Higher Logic and a member of the ASAE Marketing Advisory Council. Sarah has 15 years of marketing experience and served on the 2023 ASAE MMCC Program Advisory Council and as an ASAE Gold Circle Award judge. The conversation revolves around me…

1
Insights and Tips from the Higher Logic 2022 Email Benchmark Report 48:03

1+ y ago48:03

48:03

In this episode Higher Logic's Sr. Marketing Automation Manager and email marketing expert Stefani Read touches on some of the learning from Higher Logic’s annual Email Benchmark Report and gives tips on how to operationalize the revealed insights. Topics include: The effect of Apple’s Mail Privacy Protection on getting accurate open rate metrics a…

1
Ideas for Engaging Gen Z Members and Staff 33:31

1+ y ago33:31

33:31

Associations need to be able to draw in each new generation (both as members and staff) to continue grow and thrive. As Gen Z enters the workforce, how should associations adapt in order to demonstrate their relevance? Our guest this episode is Hanna Holman, a 2021 graduate with a BA in strategic communication journalism. She was a project manager …

1
The Power of Job Boards and Career Development for Associations 39:06

1+ y ago39:06

39:06

This episodes guests, Alexey Gutin and Josh Slyman of Web Scribble, walk us through the enormous value that job boards and communities that incorporate career development bring to associations, employers, and members. Alexey is Co-founder and CEO at Web Scribble while Higher Logic alumni Josh is the company’s Director of Product Strategy. In this e…

1
Looking Ahead at Trends and Needs for Associations 45:11

2y ago45:11

45:11

This episode, we talk with speaker and thought leader Reggie Henry, Chief Information and Performance Excellence officer at ASAE about what associations should be thinking about in 2023. We cover ground such as: Are we planning too much based on last year’s data and technology? Why you can't go back to how things were pre-pandemic. The importance o…

1
Insights from Higher Logic’s Association Member Experience Report 29:30

2y ago29:30

29:30

In this episode, host Kelly Whelan talks with Higher Logic Product Marketing Manager Sarah Spinosa about the recently released Association Member Experience Report. There's nothing like going right to source when you want to find out what members want, like, and wish they were getting from their association memberships, and that's exactly what this…

1
Making Social Initiatives a Part of Your Association’s Strategy 34:39

2y ago34:39

34:39

The Guest: Suzanne F Stevens. Suzanne is a professional speaker who has served on many boards, including as past president of the Canadian Association of Professional Speakers. As the founder of YouMeWe Social Impact Group, she works with organizations to grow Conscious leaders, their influence, and Social Impact – sustainably. Suzanne merges her s…

1
Member Engagement Through Being a True Servant Leader 31:16

2y ago31:16

31:16

In this episode of Higher Logic's Member Engagement Show, Kelly talks with Marianne Fray, CEO of the Maternity Care Coalition, an organization that works to improve the health and well-being of pregnant women and parenting families, and enhance school readiness for children 0-3. With a 30+ year career inspiring diverse teams to do more together tha…

1
The Value of Volunteering at an Association 34:37

2y ago34:37

34:37

Our guest on this episode is Dominick Mondi, President of the MidAtlantic Society of Association Executives and Executive Director of the NE Spa and Pool Association. In it, our host Beth and Dominick discuss: Why you should consider volunteering at an association What is “micro-volunteering”? Keeping a volunteer base engaged and energetic The many…

1
Ways to Incorporate Podcasting Into Your Association Communications 39:10

2y ago39:10

39:10

In this episode, Beth Arritt speaks with guests Frank Humada and Colby Horton with Association Briefings about the power of communicating through audio and the ins and outs of launching a podcast for your association. By listening to this show, you'll learn: Is podcasting right for your association? The strategy that goes into successful podcasts L…

1
The New Ways to Form Productive and Profitable Corporate Sponsorships 35:25

2+ y ago35:25

35:25

This episode's guest, Bruce Rosenthal, has an amazing mastery of how to maximize the relationship between associations and their corporate sponsors for both NDR and better member servicing. Corporations re-evaluated during the pandemic what works best for them in pursuit of their overall goals, and associations need to pay attention to those change…

1
The Past, Present, and Future of the Digital Member Experience 50:14

2+ y ago50:14

50:14

This week's guest, Jim Catts, explores how technology has presented both challenges and opportunities for association marketers. Jim is a career technologist who's currently co-funder and CTO of Rhythm Software. He's been working with associations to smartly apply technology to the work they do for around 20 years. In the episode, we cover: How we’…

1
Running Corporate Partnerships & Alliances 47:39

2+ y ago47:39

47:39

This week, our guest is Annie Henderson, who made the change this year from membership marketing to corporate marketing at her association, ASBO International. Annie and Beth talk through how to navigate the differences of marketing to corporates, particularly at an association, and what techniques you can use to try to bring in sponsors and exhibi…

1
Fostering and Maintaining Trust Between Your Association and Members 49:46

2+ y ago49:46

49:46

According to our guest, Kiki L'Italien, trust is an indispensable commodity. Gaining it takes both time and ongoing proof that trust in your association is well deserved. KiKi has honed her approach to communications and strategy for many organizations – nonprofits and corporate alike – including Optica, American Red Cross National Headquarters, QV…

1
Top Takeaways from the 2022 ASAE MMC Conference 21:31

2+ y ago21:31

21:31

This year, ASAE's Marketing Membership & Communications Conference in Washington, DC was back in person and in full effect. Higher Logic's association evangelist and podcast host Beth Arritt and Product Marketing Manager Sarah Spinosa were in attendance, and summarize this grand event where over 700 marcom and membership professionals and experts g…

1
Marketing Plays You Can Borrow from 3 Association Marketers 48:40

2+ y ago48:40

48:40

How can you reach your diverse member segments in a personalized way? Why aren’t "best practices" always the best for your audience? How can you use mute campaigns to prevent unsubscribes? Hear three association marketing professionals discuss these topics and more with Beth Arritt. You’ll come away with marketing plays you can adapt for your own a…

1
3+ Success Stories with Association Marketers in Australia 50:30

2+ y ago50:30

50:30

How can a solo marketer reach members in a personal way? How can you reduce member email fatigue? What happens when your marketing software doesn’t integrate? See how our fantastic panel of association marketing professionals solves these challenges, and more. You'll hear from: Ashley Baker, Executive Events Director at NiUG Brad Hon, Digital Conte…

1
Interviews with Innovators: How AMGA’s Joe Delisle Keeps It Fresh for Members 40:00

2+ y ago40:00

40:00

Do you want to make a difference at your association? Get members engaged and excited about all you have to offer? Listen to how Joe Delisle, Director of Council Relations at the American Medical Group Association (AMGA), makes this happen at his association. In this episode, he walks through examples of where he’s innovated with AMGA’s online comm…

1
Meet Higher Logic Thrive w/ Chief Product Officer James Willey 14:49

2+ y ago14:49

14:49

Did you hear the news? Higher Logic Thrive just launched! Our new platform makes it easy for associations to create powerful member experiences. Listen in to Beth's conversation with Chief Product Officer James Willey about how Higher Logic Thrive came to be. They’ll share everything it means for your association and your members. Here’s a sneak pe…

1
What Motivates Members with Author Todd Henry 24:13

2+ y ago24:13

24:13

What drives your members to join and participate in your association? Do you really understand their motivators? Listen to speaker, author, and advisor Todd Henry discuss the approach he lays out in his book, The Motivation Code, and how it applies to association professionals. Understand that your members’ motivators will be different from yours, …

1
How the Public Affairs Council Doubled Their Engagement with Innovative New Member Onboarding 33:16

2+ y ago33:16

33:16

Like many associations, the Public Affairs Council used to give new members everything at once. A big onboarding meeting, an emailed packet of information, a list of benefits – this process took a lot of time for the membership team. So they got together with Helen Taylor, digital marketing manager at the Public Affairs Council and today’s podcast …

1
Activating Community Engagement with AAE’s Marketing Team 31:30

2+ y ago31:30

31:30

All communities need strategies, but every online community needs its own unique strategy. Hear how the American Association of Endodontists (AAE) approaches getting their audience engaged. Kim FitzSimmons, Chief Marketing and Communications Officer at AAE, and Natalie Hughes, Integrated Marketing Manager at AAE, join host Beth Arritt to share abou…

1
Mobilizing Your Member Network for Advocacy with Hans Weichhart 34:04

2+ y ago34:04

34:04

Every association has issues it needs to champion – how do you mobilize your members around those issues? Chief Membership Officer Hans Weichhart joined us on the show to share the Educational Theatre Association’s approach to doing this. Join us to hear how EdTA has built a strong member network that mobilizes to support advocacy initiatives at a …

1
Revenue Strategies for Today’s Association Leaders w/ Dawn Sweeney 45:57

2+ y ago45:57

45:57

Join us on the show for a conversation between host Beth Arritt and transformational business leader Dawn Sweeney. Dawn shares executive level ideas that association leaders can apply to grow their businesses, such as the importance of continuous improvement in all areas of your association, and how to build and keep a great team. As the longest se…

1
Combatting Burnout at Your Association w/ NiUG Asia Pacific’s Ashley Baker 39:22

2+ y ago39:22

39:22

Your members are burnt out. You’re burnt out. How can you stay engaged, engage them, and reset in 2022 to stay fresh? Show host Beth Arritt and NiUG Asia Pacific’s Executive Event Director Ashley Baker got together to discuss some tactics associations can adopt to keep members and staff engaged. It might look like revamping benefits, introducing te…

1
Coming Out of the Pandemic Stronger w/ CEO Todd Hauptli 43:21

2+ y ago43:21

43:21

This week on The Member Engagement Show, Beth talks with Todd Hauptli, who she used to work with at AAAE(American Association of Airport Executives). Todd is now President and CEO of AAAE with previous experience in multiple areas at the White House and Capitol Hill. Today, he and Beth talk about what associations can be doing and thinking about as…

1
The Great Resignation: Ensuring Continuity For Your Members 34:46

2+ y ago34:46

34:46

With staff turnover, does your association have the right processes in place? "The Great Resignation" isn't slowing down and greatly impacts our companies and our associations. Today, Beth Arritt and Josh Slyman discuss how to keep things moving for our members. They discuss how you can ensure continuity in your pipeline, help your members through …

1
Here’s How to Get Members Addicted to Community Engagement w/ Catherine Hackney 31:06

3y ago31:06

31:06

This week on The Member Engagement Show, our host Beth Arritt sits down with Catherine Hackney to discuss how to keep your members engaged in a time where everyone is facing unique challenges. Catherine is Principal at Confident Communities Consulting, and today she brings her expertise to share ways we can increase member engagement and launch new…

1
Making It Personal: Tips For an Effective Personalization Strategy w/ Vivian Swertinski 38:18

3y ago38:18

38:18

What does personalization mean to you? How do you incorporate it into your marketing strategy? Today, Beth Arritt and Vivian Swertinski are here to help you perfect personalization. They discuss why it's so important to not only personalize your strategy but make sure you personalize correctly. Listen now for insights for better and more effective …

1
Tools for Event Planning in an Unsteady Environment 37:50

3y ago37:50

37:50

This week on The Member Engagement Show, we're sharing a session from our 2021 Super Forum Conference. This session is all about meeting planning in an unsteady environment. Since the pandemic, many things have changed; one of those is how we put on events. Now, we can host events in-person, virtual, or hybrid to get the best of both worlds. Today'…

1
Baby Steps Toward Accessibility w/ Nancy Hahlbeck 26:23

3y ago26:23

26:23

On this episode of The Member Engagement Show, our former host Alex Mastrianni interviewed Nancy Hahlbeck, Account Manager at Higher Logic and certified ADA Coordinator. The ADA is the Americans with Disabilities Act of 1990, prohibiting any type of discrimination based on disability. Today, Nancy shares with us all things we need to know about the…

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