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Podcast celebrating bass music, jungle, drum and bass, hip-hop, breaks and more. D-Program takes us through the latest hits and releases from up and coming bass music artists. Podcasts includes interviews of producers, label showcases, vinyl record flashbacks, and all the new releases by Tech Support Recordings.
 
I sit here At Tech Support late at night and you know like I sometimes totally get bored. So, since I'm like not out there in the action of stuff I like to read about it. I mean like there's all this cool data files of backgrounds, adventures and stuff about Tech Support filed away in our database. So I'm like totally all about reading it man. So I'm at times going to sit back and share some of the bad ass stories I come across in our database of Tech Files.
 
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show series
 
Topics: -Jerry is dealing with what appears to be a case of identity theft. -Joe comes up with a trivia question based on chatter on Slack. Where is the physical serial number on the current iMac computers? -Depot repairs on a personal iMac didn’t work out too well for Jerry. -Joe is trying to get details on supported previous operating systems fro…
 
TSR radio 11 D-Program D-Program - Silk [Tech Support Recordings] Inner City Life - Goldie (2020 Remaster) [Metalheadz] D-Program - FML [Tech Support Recordings] Imanu- Nagow [Vision] Skantia - Dreams [Ram Records] Up All Night - John B (Data 3 Remix) [Metalheadz] Exile - Purify (feat. C&C) [Program (RAM)] Chaser - Sting Ray [Eat Brain] Particle - …
 
Thank you to our VIP sponsors! Topics: This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at ou…
 
Topics: -Joe is tired of being the help desk when Tim is out. -Sam has dreams about removing himself from the help desk ticket queue. -Sam’s new hire is working out well. -Developing guides for common user tasks has been tremendously helpful for Sam. -TextExpander is an invaluable tool that we all use. Joe has used it to create his own instructions…
 
Topics: -Sam’s daughter lost her wallet but there was no AirTag or Tile used. -Joe talks about Chipolo, a third party vendor that works with the FindMy infrastructure. -Sam has a gripe about people that can’t read through an entire email. -One of Joe’s clients had a display issue that seemed to persist after a restart. -Jerry’s client insists on a …
 
TSR Radio 10 Spring Cleansing mixtape D-Program Conrad Subs - Rise Up [NUUSIC] Tantrum Desire - In the Dance [TECHNIQUE RECORDINGS] Jam Thieves - Gang Life [Playaz Recordings] M-zine - Xp [SOFA SOUND BRISTOL] Sheppy - Shakedown [YOSH] Klinical, Sydney Bryce & Duskee - My Own [Critical Music] Amos - Magnum Meal [FLEXOUT AUDIO] Particle & Klinical - …
 
Topics: -Jerry expresses his frustration with clients at times. -He also has difficulty chasing down customers who sign up for MSP service and do not make the time to install all of their tools. -A good old previously mentioned marketing tool is placing a sticker on network equipment that is branded with your company contact information. -Sam uses …
 
Thank you to our VIP sponsors! Topics: This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at ou…
 
TSR Radio 9 Remember Those Warehouse Days? [Mix Tape] by D-Program Calyx & Teebee - Warehouse Days [RAM Records Ltd.] Particle - Switch Hunt [Critical Music] Rizzle - Forgotten [Metalheadz] Objectiv - In Your Eyes [Bowlcut Beats] Amoss - Ginger Tea [Flexout Audio] Particle - Driving Me Crazy [Critical Music] Molecular & Objective - The Foundation […
 
Topics: -Joe discusses some of the new products released by Apple. -All the latest announcements were immediately discussed in TidBITS Content Network newsletter. -Josh Centers of TidBITS started a separate site called http://applebuyingadvice.com to help people make decisions on what products to purchase. -Working with a long standing client where…
 
Topics: -Joe continues discussing a saga with an historically problematic client. They continually disregard his technology recommendations. -Jerry has a similar previous client that attempted to re-engage with him and he declined. -Joe works with our sponsor, Kolide to deploy endpoint security and work directly through Slack with his client. -He a…
 
Tech Support Radio : Episod 8 Playlist 000:10 QZB & Sydney Bryce - Ashes & Bones [Flexout Audio] 003:50 gyrofield - Urgency [Critical Music] 005:52 Teddy Killerz - Night Train [Souped Up] 009:30 Fre4knc - Zeker [Flexout Audio] 2019 013:20 NC-17 - Whispers [36 Hertz Recordings] 015:25 Unglued - Secret Foghorn [Gossip] 018:56 Mefjus & Maksim MC - Twi…
 
Topics: -Jerry explores Synology notifications and Joe explains how Synology removed the built in feature. Central Management System to the rescue. https://www.synology.com/en-us/dsm/feature/cms_maintenance -One of Jerry’s clients asks for employer tracking software. He was referred to Veriato. He asks the group their opinions on such a request. -S…
 
Shine - Teddy Killerz (Moekel Remix) Twisted (feat. Thoam Oliver) - Rido Ambient Abuse (feat. Deleted Sound) - Primal Tribes Mandrake - Jam Thieves Future Shock - S9 Broken - Workforce Want Me - Conrad Subs Return To Nothingness - K?D The Trophy - Brainstorm Microdot - Kumarachi Danger - Wood Packa These Sounds - D-Program (Antiserum Remix) Tuba De…
 
Topics: -Sam has finally filled the position at HCS CT! -Jerry asks about Non-compete and NDA agreements. -There is a cost to onboard a new employee and it is a risk you take in order to grow. -One of Joe’s clients delays the move to a new server….again. -This same client has been taking advice from other sources and it has strained the relationshi…
 
Thank you to our VIP sponsors! Topics: -After attempting some remote upgrades, Joe found himself in a difficult situation. Thanks to an article from Mr. Macintosh, he was able to get out of a jam. -Addigy has a fix in their community scripts to correct this issue before upgrades are performed. -As Sam contemplates a fully remote support solution, J…
 
Topics: -Jerry wants to know everyone’s take on VPNs. -iCloud Private Relay is another option that Joe will start to recommend as it comes out of beta. -One of Sam’s approaches is to suggest verbiage in employee agreements as opposed to enforcing technology. -More about iCloud Private Relay: About iCloud Private Relay - Apple Support -Joe brings up…
 
Tech Support Radio : Episod 6 Playlist 000:00 UFO! - Honor & Testimony [Airlock] 003:20 Tim Reaper - Heavy Duty [Hardcore & Rebel] 004:57 Agzilla - Tripping Over Laces [Metalheadz Ltd.] 009:23 UFO! - Still Fresh [Airlock] 012:56 Gremlinz & Jesta - [Metalheadz Ltd.] 016:40 Friske - A Different Perspective [Metalheadz Ltd.] 019:20 klinical - Over [Ov…
 
Topics: -Jerry talks about using Rackspace for Microsoft 365 hosting. Somehow they don’t offer two factor authentication. -Jerry had a struggle migrating a family tenant of Microsoft to a business license. He used Power BI to get it done. -Joe ran into a gotcha with a migration and claiming a domain. -PowerShell is a knowledge that is a necessity a…
 
Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.Kirjoittanut Joe Saponare, Sam Valencia, Jerry Zigmont
 
Thank you to our VIP sponsors! Topics: -PsiMac was closed for the holiday break but Joe needed to be available for customers. He has to deal with a client billing issue. -Joe takes copious notes not only for his own team but for the benefit of the clients. -With the amount of effort that goes into preparing some detailed quotes and projects, should…
 
Topics: -Joe talks about how log4j affected things like Backblaze and UniFi. -Sam shares how his UniFi Mac mini died and forced him to review his backup process. -Command Control Power has a new sponsor: We welcome Kolide! Visit kolide.com and honest.security to learn more. -A classic UniFi/Sonos issue plagued Joe at a particular client. -In Jerry’…
 
Tech Support Radio : Episod 4 Playlist 000:00 Rome in Silver & Biicla - Colorblind [bitbird] 002:42 Nu:Logic (feat. Nextmen) - Our Nights [Hospital Records] 005:30 Lurch (RoyGreen & Protone Remix - I'll Be Waiting [Different Drums Recordings] 008:17 Degs (feat. Pola & Bryson) - Sleepless [Hospital Records] 010:50 Satl - Lost in Myself [Integral Rec…
 
Topics: -We welcome back Jason Detrbarn, founder and CEO of Addigy. -Jason talks to us about taking a company-wide break over the holidays. -Working from home can make it difficult to separate work and home life. Sam discusses one of his tactics. -Sam and Joe both needed support from Addigy over the break and they were able to assist without missin…
 
Topics: -This week we welcome back our friend, Luis Giraldo. Luis is CEO at Ook Enterprises and Chief Experience Officer at ScalePad. -A long standing MSP, Luis started Monkey Box in 2013, which carried him over to IT Glue. -Luis speaks about managing his time between his MSP company and time with ScalePad. -Luis discusses the hero complex that con…
 
Tech Support Radio : Episod 3 Playlist Sorry for the late upload. Trust ... it will be worth the wait. Love you all Tech Support Fam. Be sure to subscribe and share where bass heads reside. Please be safe and compassionate to others. We are all in this together! 000:00 D-Program - Jungle Crush [Forthcoming TSR] 002:52 Mite Kiss - Seventeen [Hospita…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -One of Joe’s customers ordered a Mac that was attempted to be delivered by Uber. She never received it but it was marked as delivered. -Sam struggles with focus at times and learned from a colleague about a method of efficiency by checking in on email only twice a day. Is that s…
 
Tech Support Radio : Episod 2 Playlist 000:00 D-Program - Sneakers [Tech Support Recordings] 003:00 NickBee - Outer Dome [Ekou Recordings] 007:00 Royalston & Pearce Hawkins - Safina [Copyright Control] 010:30 Mark System - Little Tricks [Soul in Motion Records] 013:36 Mefjus - Hear Me [Critical Music] 015:49 Quadrent, Iris & Jamal - Dial Back 018:0…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Joe Saponare, Sam Valencia, Jerry Zigmont
 
Tech Support Radio is a celebration of any and all types of breakbeat culture and bass music. TSR features the newest releases from bass music producers from all corners of the world and brings you some of best underground jungle, breaks, hip-hop, and drum & bass music around. Find out about Tech Support Recordings releases and events before they a…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: -Joe had some audio troubles. Could it be that he spilled water on his own computer? -Jerry is tied of the “How did we do?” surveys for phone support. -A Thanksgiving recap. -Will Joe get a puppy? -During Thanksgiving dinner, Jerry had to clarify that the FBI were not providing free Wi-Fi. -Tech support for family is par for the course over…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -Jerry encounters a personal situation with a client and Joe recalls similar situations, even remotely. -Does this photo look like an electrical outlet or two USB ports? -Joe has a heck of a day involving QuickBooks support. -Unbelievably, after considerable support time on what …
 
Topics: -After conversing with some old friends, Sam hears of the crazy concept of ending your workday at 5 or 6PM. -Sam feels like he may be reaching a breaking point of work/life balance being tipped too far over. -He talks about Craig Cohen at HCS who starts his day at 6 AM and leaves his laptop at the office at the end of the day. -Sam realizes…
 
Topics: -Jerry finds a great deal with AT&T where you can turn in an older iPhone, only to find that it’s not so great. -To top it off, the iPhone he returns gets “lost” in the mail. -1Password recently released a very welcomed new feature to share credentials with users, even if they do not have a 1Password account themselves. https://support.1pas…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: -This week we welcome back Adam Engst of TidBITS Content Network. -The supply chain issues are hitting many areas hard. -Finding people to hire is no easy task of late. Adam gives us his thoughts based on recent research. -Quality of life is affecting people’s decisions to go back to work. -Adam uses Keyboard Maestro to automate specific ta…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -This week we welcome Dan Monge of Monge IT Consulting / Mac IT Pros -In addition to running his business, Dan works with Watchman Monitoring in a variety of capacities. -We have our usual Watchman discussion where we discuss use cases and helpful tips. -Joe installs Watchman on …
 
Topics: -Sam shares a story about a stolen iPhone that, thankfully has a good ending. -Joe debates an upgrade to the latest iPhone. He still has “the good phone”. -AT&T has a great trade in deal that Jerry took advantage of. -Jerry talks about the text capturing feature of iOS 15 vs Text Sniper. -Have you tried to type “and” and your iPhone convert…
 
Topics: -Joe has to troubleshoot his own internet connection with the ISP. -GoNetSpeed appears to be a new provider in the Fairfield County area in CT. https://gonetspeed.com -Jerry has some challenges connecting routers that auto config to an Altice modem/router from Optimum Online. -One of Sam’s clients decided to upgrade their ISP service withou…
 
Topics: -We welcome Jon Brown of Grove Technologies. Jon is a long time VIP supporter of the show. -Jon recalls attending a WWE even with the CCP crew, thanks to Joe’s sister. -Starting a new business proved to be challenging initially. He talks about his learning curve and experiences building his current business. -Jon has a concept like Uber for…
 
Thank you to our VIP sponsors! Special Thanks to our friends: Topics: -Joe ponders the question, what about requiring a monthly plan? -Everyone debates the merits of a managed services only approach. -One of Jerry’s customers mistakenly deleted mass amounts of Gmail data synced with Apple Mail. Retrieval wasn’t a simple solution due to how Google “…
 
Topics: -Tim Nyberg joins us as a guest co-host -Half of Tim’s small business clients have either gone away or gone out of business. -Tim had to adjust his business to being a “one man show” again. -The stress of letting people go is tough for any business owner. -Joe’s latest newsletter impresses Jerry. -The frequency of newsletters and their purp…
 
Topics: -Jerry describes some of his wireless challenges in his house as he moves from Eero to UniFi. -The UniFi Doorbell G4 is the latest addition to his UniFi suit of products. -Using a headless Mac mini, he utilizes Home Bridge to add devices that are not HomeKit compatible. -Similarly, Sam uses a Chamberlain Wi-Fi garage door opener with a “Hom…
 
Topics: Sam struggles with an email migration going from Microsoft 365 hosted by Go Daddy to a straight Microsoft 365 tenant. -Somehow Sam didn’t lose financially on this extended amount of time. -Jerry discovered an issue importing an Outlook PST file. -New Outlook is a “dumpster fire of a product”. -Joe talks about a method of getting Facebook su…
 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Joe Saponare, Sam Valencia, Jerry Zigmont
 
Topics: This week’s episode of Command Control Power will be a patron only feature. You can find this episode if you are a supporter of Command Control Power on Patreon. You can also click on the Support link in the menu above. If you are not yet a supporter, feel free to sign up! We think you will enjoy hearing it. Let us know your feedback if you…
 
Topics: This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The gro…
 
Topics: Jerry & Joe discuss client credibility. Jerry recently did work with a client who made changed without consulting him. How do you build up credibility with your clients? Jerry takes photos of projects he is proud of as a method to show his work to other clients. What is the most effective way to communicate what you do with your clients? Cl…
 
-Jerry shakes Sam’s tree to get the skinny on a fancy pants email signature he has from Wisestamp. -As a part of his updated signature, Jerry includes features like a “pay now” link and social media buttons. -One concern Sam has is including the Harmonizely link to book time. -We continue part of a conversation from a “patron only” episode. -What a…
 
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