Impact on the Family

Empowering Change, The Realities Of Social Care

When a loved one enters a care setting, it’s not just a transition for them, it’s a significant shift for their family as well. Emotions run high, expectations can clash with reality, and even the smallest details can become a source of frustration. A piece of glitter on the floor might seem insignificant, but for a family member already overwhelmed by stress, it can feel like proof that the care their loved one receives isn’t good enough.

Family concerns often go beyond what’s visible on the surface. In one case, dissatisfaction with care and cleanliness revealed deeper struggles, a hospitalised family member, financial pressures, and a lack of power of attorney, all adding to a sense of helplessness. When families feel out of control, their frustrations can manifest in ways that seem unreasonable, but understanding these emotional stressors can change the way care teams approach difficult conversations.

Building strong relationships with families starts with clear communication and realistic expectations. Involving former caregivers in care planning acknowledges their expertise and reassures them that their loved one’s needs are understood. Managing expectations around routines, personal care, and daily life in a care setting can prevent future tensions. Family packs, early discussions about roles and responsibilities, and a deeper understanding of the family's history can all help create a smoother transition and a more positive relationship between families and care providers.

Frustration and worry are natural when entrusting a loved one to a care service, but when families and care teams work together with transparency and empathy, the experience can be far less stressful for everyone involved. How does your care setting support families through this transition? What challenges have you faced in balancing expectations with reality?

Join the conversation on social media, share your thoughts, and let’s explore how we can create better, more supportive relationships between families and care services. Subscribe for more insights as we continue working towards a more compassionate and effective social care system.