))
Managing Difficult Guests: Is the Customer Always Right in Holiday Lets?
Manage episode 448764986 series 3485464
Sisällön tarjoaa Jane Mack. Jane Mack tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
In this episode Jane brings up the topic of - 'Is the customer always right?'
We live in a culture of customers complaining to get refunds, and no one wants to have confrontation with their guests.
Jane shares her 10+ years experience of dealing with thousands of guests and how to handle a difficult situation, included dealing with negative reviews.
Listen in as Jane shares 3 real-life stories of where the customer was not right and the outcomes.
Plus, learn the real reason that guests complain.
Connect with Jane here:
If you enjoyed this episode, please leave a review. Thanks!
59 jaksoa
Jaa
