Making Workflows Better with Process Mining

ServiceNow Podcasts

In this episode, we interview Dan Grady, Director of Product Management, Process Mining at ServiceNow, and Damian Pascale, Senior Principal Product Manager at ServiceNow. Both guests bring over 25 years of experience in technology and have been instrumental in driving process mining innovations at ServiceNow.

Dan and Damian break down how process mining provides businesses with deep visibility into workflows, helping them identify bottlenecks, inefficiencies, and optimization opportunities.

The Customer Connection Podcast helps you learn about the implementation and adoption of the ServiceNow platform. This show is led by Jerry Campbell, Customer Experience Expert and Director of Customer Creator & Workflows-Leading Practices, along with Shanna Grier, Portfolio Manager.

Key highlights of the episode:

08:15 - What is process mining and how it helps organizations identify inefficiencies and bottlenecks?

11:15 - How does process mining help organizations improve operational efficiency?

19:10 - The advantages of ServiceNow's in-platform process mining.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send an email to [email protected].

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1. Making Workflows Better with Process Mining (00:00:00)

2. What is process mining (00:08:15)

3. How does it improve operational efficiency (00:11:15)

4. Advantages of in-platform process mining (00:19:10)