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73 ::: Tiffany Wuebben › The Hospitality Revolution in Dental Care : Lessons from a Former Ritz-Carlton Concierge
Manage episode 451481435 series 3480906
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In this enlightening conversation, Tiffany Wuebben, RDH, shares her unique journey from the luxury hospitality industry to dentistry, bringing valuable insights from her experience at the Ritz-Carlton and La Costa Resort. She discusses how hospitality-based care can transform dental practices by creating memorable patient experiences that go beyond clinical excellence. The discussion covers practical strategies for implementing five-star service in dental settings, including personalized attention, anticipatory service, and the importance of timing in patient appreciation. Wuebben emphasizes how these principles not only enhance patient satisfaction but also lead to practice growth, team satisfaction, and increased referrals. The conversation highlights the critical shift in dentistry from commodity-based service to relationship-based care, especially in an increasingly competitive market.
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