Enhancing Customer Experience: The Role of Modern Payment Solutions in Restaurants with Dojo

Tech on Toast, The Hospitality Tech Podcast

In this episode, we hosted a live panel discussion featuring key figures from the tech and hospitality industries, despite the rainy weather. Our panel included Andy Maynard, Director of IT from the Restaurant Group; Nick Fryer, CTO from Dojo; Mitz Patel, Head of IT at Prezzo; and Hans Arthur, Senior Enterprise Sales Manager at Dojo.

We kicked off the discussion with introductions, where each panelist shared their roles and experiences. Andy and Mitz provided insights into the evolution of payment systems in the hospitality sector, highlighting the shift from cash to contactless payments and the importance of seamless payment processes for enhancing customer experience.

Nick delved into the technical aspects of Dojo's payment solutions, explaining how modern software engineering techniques have been applied to create a fast, reliable, and secure payment system. He emphasised the importance of integrating payments with POS systems and the challenges that come with it.

Hans shared his experiences working with enterprise clients like Young's and Prezzo, discussing the importance of flexibility and support in rolling out new payment solutions. He highlighted how Dojo's approach to solving old problems with new technology has been beneficial for larger clients.

We also touched on the operational challenges of implementing new payment systems, with Andy and Mitz sharing real-life examples from their respective companies. They emphasised the need for strong support and quick resolution of issues to minimise operational disruptions.

Towards the end, we discussed the future of payments, including the potential of open banking and the importance of loyalty programs. Nick shared Dojo's vision of making payments frictionless and integrating loyalty rewards seamlessly into the payment process.

Overall, the discussion provided valuable insights into the current state and future of payment systems in the hospitality industry, highlighting the importance of innovation, integration, and support.

If you are looking to find a payment solution that fits your business reach out here to Dojo