209: The Client Experience Cheat Code

The Efficient Advisor: Tactical Business Advice for Financial Planners

It’s been said that Disney is “the happiest place on earth.” Why? Because of their killer customer experience! They know how to knock it out of the park when it comes to serving their clients! ⚾ And, based on their increasing ticket costs…it’s working!
As Advisors, our goal is to create a welcoming atmosphere so clients feel valued, known, and satisfied…just like Disney goers!
In this episode, The Efficient Advisor, Libby Greiwe, offers three ways to evaluate your client experience:

1. Happy, mid, and sad face
2. Five senses exercise
3. Fresh eyes experiment

Libby also gives practical hacks to streamline and enhance your client experience. She delves into how small touches, like freshly baked cookies and a hot cup of joe, make a lasting impact. These sensory details and personal touches help to build a business that becomes a magnet for referrals.
If you’re looking to be equipped with tools and strategies to create a seamless and memorable client journey that sets your practice apart, tune in now…and then sign up for the Systems to Scale Group Coaching Program that launches in August for a FULL systems and processes overhaul. Spots are limited, so register today!

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LINKS FROM THIS EPISODE:
Register for the Systems to Scale Group Coaching Program Here
Episodes mentioned:
#93: 7 Processes Every Advisory Business Needs
Get Your Seda France Candle Here
Grab Your AI Notetaking Free Trial and 10% Discount Here

The Feminine Advantage: An Empowering Series for Women Consultants
Six must-listen episodes that tackle key challenges for women entrepreneurs.
Listen on: Apple Podcasts Spotify

Join the Group Coaching Waitlist Here
Download the Family Tree Template Here
Enroll in The Perfect RIA Masterclass Here
Connect with Libby on LinkedIn Here!
Successful businesses don’t get built alone. You need community! You need collaboration! Join us in The Efficient Advisor Community on Facebook.
Check out more FREE resources and our FREE video library at http://www.theefficientadvisor.com
Looking for all the resources from this episode? Check out this episode’s webpage for show notes, transcripts, downloads and more!

Luvut

1. 209: The Client Experience Cheat Code (00:00:00)

2. [Ad] The Feminine Advantage: An Empowering Series for Women Consultants (00:12:18)

3. (Cont.) 209: The Client Experience Cheat Code (00:13:06)