Ep 09: From Clashes to Connections: Empowering Conflict Resolution with Emotional Intelligence

The Emotional Intelli-Gents Podcast: Navigating Leadership with Emotional intelligence

In this episode the Emotional Intelli-Gents will dive into the messy world of conflict management. Conflicts arise in every business and when not properly addressed can be a major source of inefficiency for companies. The good news is, leaders can leverage their emotional intelligence to help them navigate conflicts as they arise.

This Episode centers around 2 primary concepts.

1. Using the core four principles of EQ as your first line of defense when encountering a conflict. Self-awareness and self-management allows leaders to remain calm and resolute throughout the conflict resolution life-cycle. Further, having proper social awareness and managing relationships to positive outcomes is a critical skill we discuss and will give tips to help you develop.
2. The second segment focuses on providing a practical framework that leaders can use to work through any conflict big or small. Clearly identifying the issues, acknowledging their existence, or at minimum acknowledging there is a problem is an important first step. Keep the focus on what is right, not who is right, while working toward a resolution. Finally, identify next steps, record the plan and hold each other accountable.

According to Vital Smart, an organizational development and training consultancy, each unresolved conflict within an organization leads to approximately 8 hours of inefficiency. Equipping leaders with the critical skill of conflict management/resolution is a crucial skill. This episode lays the foundation for how leaders can use their EQ to squash conflicts and bolster efficiency.

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