Contact Center And Customer Experience with Five9 The Modern Digital Enterprise (formerly Device Squad) podcast

Sisällön tarjoaa Anexinet and Anexinet / Steven Brykman. Anexinet and Anexinet / Steven Brykman tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

The Modern Digital Enterprise (formerly Device Squad) »
Contact Center and Customer Experience with Five9

2+ y ago 38:53

Jaa

MP3•Jakson koti

Arkistoidut sarjat ("Toimeton syöte" status)

When? This feed was archived on March 10, 2023 01:16 (1y ago). Last successful fetch was on December 21, 2022 13:15 (1+ y ago)

Why? Toimeton syöte status. Palvelimemme eivät voineet hakea voimassa olevaa podcast-syötettä tietyltä ajanjaksolta.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Show Notes

Modern Digital Enterprise Podcast Episode: Contact Center and Customer Experience with Five9 Chris is joined by Dan Peterson (VP, NE Sales) and Orin Wentworth (Channel director from Five9, to discuss the evolving experience of Contact Center. As technology has improved (and our world has been shaken by COVID), the very definition of a satisfactory Customer Experience has evolved. Labor shortages and a geographically-evolving workforce are discussed, as well as the Contact Center’s capabilities to be proactive rather than just reactive. Machine Learning and Artificial Intelligence’s place in the CX landscape are also discussed, along with the changing expectations of customers.

Host

Chris Hayner, Enterprise Architect, Anexinet

Guests

Dan Peterson – VP, Northeast Sales, Five9 Orin Wentworth – Channel Director, Northeast, Five9

Audio Editor

Dustin Karrat

About Us

The Anexinet Infrastructure Modernization Podcast is a product of Anexinet. We use this platform to allow industry professionals and subject matter experts to discuss current trends and technology topics. If you have any questions please call us at (610)-239-8100, or email us at info@anexinet.com. We are online at https://anexinet.com.

64 jaksoa

#Tech #Uiux #Tech News #Anexinet #Anexinet / Steven Brykman #News #Contactcenter #Customerexperience #Digitaltransformation #Enterprisearchitecture #Itautomation #Mobileapplication #Prototype #Mobile