The team from Car Dealer talk about the latest news and interviews in this regular podcast, sponsored by Carwow.
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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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The Car Dealership Guy Podcast, hosted by Yossi Levi, delivers authentic conversations with industry leaders, top dealers, and innovators, revealing the insights shaping the future of automotive retail. Plus—Don't miss Industry Spotlight, hosted by Sam D’Arc, highlights standout dealerships, innovative companies, and the trends driving success in today’s automotive market. Tune in to new episodes every Tuesday and Thursday. Follow us on X, LinkedIn, Instagram, Facebook, and YouTube for the b ...
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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1
car dealership sales training for sales people, managers, finance managers,general managers, owners
John Spangler
Learn tips tricks and strategies to help your car dealership & sales people get more ups and web traffic which equals selling more cars monthly
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Down Payment is the podcast for used car dealers and industry professionals that are looking for insights, best practices, and news on the used car industry.
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1
Suzuki cuts dealer network, BCA job losses, and Nissan-Honda talks collapse – with Dan Yeomans, episode 195
59:34
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59:34Two used car dealers added to the line-up at Car Dealer Live for special Q&A session Suzuki to slash UK dealer network as bosses blame impact of ZEV mandate targets Hundreds of BCA workers facing job losses as firm announces shock site closure Stellantis-backed Chinese EV brand Leapmotor plans 80 dealers by end of 2025 Nissan and Honda abandon merg…
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1
UCDP Ep #71 - Modern Dealership Reconditioning w/ Randy Kobat
14:41
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14:41In this episode of the podcast, Zach sits down with Randy Kobat, President and CEO of Repair On Demand, a provider of innovative reconditioning solutions for dealerships. They discuss how reconditioning has become a critical factor in dealership success, the common inefficiencies that slow down the recon process, and how technology can help dealers…
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1
How Cavender Built a Scalable Dealer Group: The Framework for Success | Rob Cavender & Eric Barbosa, Cavender Auto Group
55:08
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55:08Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Rob Cavender, COO of Cavender Auto Group, and Eric Barbosa, VP of Variable Operations, to discuss how they create and execute a blueprint for success in retail automotive, how they’re training salespeople to become General Managers, the growing pains of scaling a dealer gro…
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Industry Spotlight: How Sonic Automotive Joined Forces With The Biggest E-Retailer In The World To Sell Cars
38:45
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38:45Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jeff Dyke, President of Sonic Automotive, and Matt Nuffort. Director at Amazon Autos. This episode of the Car Dealership Guy …
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Dealership University: Elgie Bright’s Game Plan for Auto’s Future—In a Time of Disruption | Elgie Bright, Department Chair, Automotive Marketing/Management at Northwood University
34:39
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34:39Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Elgie Bright, Chair at Northwood University, to discuss his game plan for the future of auto in a time of disruption, the importance of developing lifelong learners, building automotive retail curriculum to tackle tomorrow’s technologies, and much more. This episode is brou…
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Vertu warns of profit drop, two execs leave Stellantis, and why does Jon know so much about Japanese radishes? – with Rob Young and Chay Anderson, episode 194
1:04:19
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1:04:19Vertu warns profits will be slashed and jobs axed as ZEV Mandate and NI costs bite Peugeot CEO Linda Jackson to retire as Stellantis shuffles senior management Vauxhall MD James Taylor leaves British brand after 25 years of service Stellantis confirms Vauxhall’s historic Luton factory will close in April Record demand in January but dealers are sti…
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Luxury Dealership Whisperer: Building a Multi-Million Dollar Powerhouse with Culture | Lonny Soza, Vice President of Fertitta Auto Group
37:55
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37:55Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Lonny Soza, Vice President of Fertitta Auto Group, to discuss how he built a multi-million dollar powerhouse, the biggest lesson he learned acquiring vehicles for CarMax and AutoNation, and how he's bringing Bentley-level customer service to his new Chevrolet store—plus muc…
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1
Adopting Video to Boost Retention and Revenue in Fixed Ops
27:25
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27:25Today’s customers demand greater transparency and trust from their service providers—and dealerships need to deliver. How can fixed ops professionals bridge the gap between customer expectations and service department performance? In this episode of Retention Roadmap, sponsored by DriveSure, we sit down with Joe Shaker, CEO of Shaker Auto Group and…
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Alex Smith heads to Lookers, Tesla customers put off by Musk, and Government puts money into chargers – with Derren Martin, episode 193
1:06:59
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1:06:59Former Volkswagen boss Alex Smith appointed chair of dealer group Lookers Security fears are holding Chinese carmakers back among older UK buyers – survey Government to pump £65m into kerbside charging firm as it responds to industry demands Brits being turned off from Tesla because of Elon Musk, new research shows Huge car dealer tax bills reveale…
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How to Run a Dealership Like a $10B Company: Secrets of a Lithia Motors GM | Ric Saatzer, General Manager of BMW of Minnetonka
55:23
55:23
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55:23Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Ric Saatzer, General Manager of BMW of Minnetonka where we discuss: How to run a dealership like a $10B Company, How Lean Six Sigma has transformed his business, The role of a GM to build a winning culture of detail, and more secrets of a Lithia Motors General Manager. Th…
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A $250M Vision to Transform the Auto Retail Landscape | Brian MacDonald, CEO of CDK Global
29:35
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29:35Welcome to the Car Dealership Guy Podcast. In this episode, I’m joined by Brian MacDonald, CEO of CDK Global. We explore why he’s betting $250M on a major shift in automotive retail, the winners and losers as service department trends evolve, and his prediction for a wave of dealership acquisitions this year—and much more. This episode of the Car D…
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1
Chancellor wades into car finance debate, Motability’s huge losses, and VW says goodbye to agency – with Malcolm Beattie, episode 192
1:03:08
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1:03:08Chancellor weighs into car finance crisis as she looks to protect UK economy Chancellor’s Supreme Court intervention sees share prices soar at motor finance providers Profits collapsed at Motability despite revenue and customer numbers soaring in 2024 EV discounts cost carmakers £4.5bn last year as all brands avoid ZEV mandate fines Ford terminates…
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Owning 11 Dealerships Was Just the Start: The Dealer-Built Solution Generating $55M/Year | Sam Mahrouq, CEO of Ikon Technologies
46:50
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46:50Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Sam Mahrouq, CEO of Ikon Technologies where we discuss: Scaling his auto group to 11 dealerships and millions in sales, How an "ah ha" moment at the dealership led him to found a $55M revenue tech company and much more. This episode of the Car Dealership Guy Podcast is br…
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Why Dealers Are Losing 70% of Trade-Ins—and How They’re Fighting Back | Brian Kramer, EVP at Cars Commerce
36:20
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36:20Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Brian Kramer, EVP at Cars Commerce, where we discuss: why dealers are losing 70% of trade-ins for every new car they sell, the future of data ownership for dealers, how Brian and his team are working to tackle—and beat—online vehicle price manipulation, and much more. Thi…
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How to Boost Revenue and Retention with Video Inspections
20:59
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20:59Why do some dealership service departments foster lifelong customer loyalty while others struggle with defection? What if the key lies in leveraging transparency and technology to build trust and enhance the customer experience? In this week’s episode, sponsored by DriveSure, Zach Roberts, Service Director at Manly Automotive Group, shares how vide…
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The Most Important Metric You’re Not Tracking in Car Sales | Industry Spotlight
26:54
26:54
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26:54Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with David Steinberg, CEO and Founder of Foureyes. This episode of the Car Dealership Guy Podcast is brought to you by Foureyes: F…
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1
UCDP Ep #70 - Driving Recall Accuracy with Mark Allen of AutoAp
23:53
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23:53In this episode of the Used Car Dealer Podcast, Zach talks with Mark Allen, President of AutoAp, a leading provider of recall management services for dealerships, fleets, and various automotive partners. They discuss how AutoAp’s technology resolves the frequent discrepancies in safety recall data, the complexities behind VIN checks, and why automa…
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1
Changes at Marshall and Cinch, EVs that have lost the most money this year, and more motor trade duck names revealed – with Shane Malpass, episode 191
1:00:08
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1:00:08Meet the car manufacturer bosses appearing on stage at Car Dealer Live 2025 Marshall and Cinch to fall under new Constellation banner as boss Martin Casha calls it a day Video: The new cars that COLLAPSED in price last year are all EVs bar one Dealer group Arnold Clark launches luxury sub-brand aimed at selling prestige used cars Motors to offer pr…
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The 2025 Wholesale Car Market Explained – Key Insights and What’s Ahead | Peter Kelly, CEO of OPENLANE
25:12
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25:12Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Peter Kelly, CEO of OPENLANE where we discuss a breakdown on how the wholesale car market finished off 2025, how volume trends are bucking expectations, and the key trends and challenges facing the segment in 2025. This episode of the Car Dealership Guy Podcast is brought…
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Life As A Master Auto Technician: Myths, Misconceptions & Compensation Revealed | Bryan Collins, Shop Foreman at Braman Miami
49:16
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49:16Welcome to the Car Dealership Guy Podcast. In this episode, I sit down with Bryan Collins, Shop Foreman at Braman Miami, to discuss life as a Master Technician, his journey rising through the ranks of a dealership shop, strategies for retaining technician talent, the real pay ranges technicians can achieve and much more. This episode of the Car Dea…
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How Healey Brothers Auto Transformed Salesmen Into Social Media Powerhouses | Industry Spotlight
38:52
38:52
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38:52Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jay Healey, CMO of Healey Brothers Automotive Group, and Justin Friend, SVP of Dealers United. This episode of the Car Dealer…
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1
ZEV mandate fines ‘unlikely’, Cinch’s big losses, and Ford drops down 2024’s sales charts – with Andrew North, episode 190
59:38
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59:38Government not expecting to dish out ZEV mandate fines as new car market grows in 2024 Cinch cuts losses but revenue falters thanks to ‘rapidly falling’ used car prices CES 2025: The best cars and technology from this year’s event in Las Vegas Volkswagen remained top-selling brand in UK while MG overtook Vauxhall in 2024 sales charts Steven Eagell …
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1
How AI Agents Are Extinguishing Service 'Heat Cases' and Protecting Dealership Profitability | Tasso Roumeliotis, CEO of Numa
36:15
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36:15Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Tasso Roumeliotis, CEO of Numa, where we discuss: how to extinguish service department "heat cases" before they burn profitability, why 911 started his entrepreneurial journey, when AI should answer phone calls and when it shouldn't, and much more. This episode of the Car…
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Retention vs. Loyalty: Transforming Customer Relationships
29:44
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29:44Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes and a reimagined approach to business development? In this episode, we unpack the strategies that turn service interactions into long-term customer loyalty. Our guest, John Traver, CEO and founder of…
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From Leading the #1 Chevy Store to Rescuing a Broken Dealership—Unlocking The Secrets of Success | Dorian Jimenez, Dealer Operator of Classic OKC
45:24
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45:24Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Dorian Jimenez, Dealer Principal at Classic Chevrolet, where we discuss: Going from leading the #1 Chevy store in America to rescuing a broken dealership. How one small Texas dealership in the ’90s minted 10 Dealer Principals. Why his wife secretly enrolled in the NADA ac…
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Inside Ewing Auto Group’s High-Tech Service Department of the Future | Industry Spotlight
37:31
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37:31Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Findley Ewing IV, CEO fo Ewing Automotive Goup, and Phil Zheng, COO of Richtech Robotics. This episode of the Car Dealership …
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The Raw Truth About What Customers Think of Dealerships — And How Dealers Are Responding | Matt Murray + Jake Hughes from Widewail
34:58
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34:58Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Matt Murray, CEO and Jake Hughes, Director of Marketing at Widewail where we discuss the raw truth about what customers think of dealerships and why customers are the empty chair in the board room. This episode of the Car Dealership Guy Podcast is brought to you by: 1. Wi…
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Car Dealership Guy Gets Grilled by By His Toughest Critics Yet – His Own Staff | Yossi Levi, CEO of Car Dealership Guy
1:04:37
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1:04:37Welcome to the Car Dealership Guy Podcast. In this special episode im speaking with my toughest critics, the Car Dealership Guy team! This episode of the Car Dealership Guy Podcast is brought to you by: 1. Access Point Consulting - Access Point Consulting is a consulting firm that specializes in providing strategic solutions to enhance business per…
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1
From The Stock Market To The Car Market: Lessons on Scaling a 13-Rooftop Auto Group | Taseer Badar, CEO of ZT Corporate
43:02
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43:02Welcome to the Car Dealership Guy Podcast. In this episode, I speak with Taseer Badar, CEO of ZT Automotive. We dive into his entrepreneurial journey, including how President Obama "pushed him" into the car business, explore his M&A strategy, uncover which brands are on his wishlist, and reveal the tough realities behind employee layoffs. This epis…
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How to Build the Next-Gen Dealership BDC | Tina Tasche, Technology Specialist at Van Horn Automotive
40:37
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40:37Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Tina Tasche, Head of Innovation & Tech at Van Horn Automotive Group. We dive into how to build the next-generation dealership BDC, Her AI features wishlist for the call center of the future, and why the traditional lead form is dead. This episode of the Car Dealership Guy Pod…
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1
Peter Vardy sites change hands, Volvo happy with agency model, and possible Nissan/Honda merger – with Max Sansom, episode 189
57:35
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57:35Peter Vardy to sell dealerships to Parks leaving Porsche Centres as group's only retail sites ‘We’ve really found our feet’ says Volvo UK boss after agency shift Volvo Car UK boss Nicole Melillo Shaw joins the line up at Car Dealer Live 2025 Lotus buyers left in limbo as brand admits it cannot honour ‘majority’ of PCH and BCH offers Corvette to lau…
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How Car Dealers Are Cracking the "Customer Retention" Code | Brice Englert, CEO of TradePending
42:23
42:23
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42:23Welcome to the Car Dealership Guy Podcast. In this episode, I’m speaking with Brice Englert, CEO of TradePending. We discuss how car dealers are cracking the customer retention code, insights from competing with car-buying giants like Carvana, and how consumer loyalty is shifting in the age of hybrids. This episode of the Car Dealership Guy Podcast…
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1
UCDP Ep #69 - AI-Powered Recall Platform with Ryan Maher of BizzyCar
24:25
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24:25In this episode of the Used Car Dealer Podcast, Zach engages in an insightful conversation with Ryan Maher, CEO of BizzyCar. They discuss the broken recall management system, how BizzyCar’s AI-powered platform is transforming the process for OEMs, dealers, and consumers, and what this means for safety and compliance. Some of the questions asked wer…
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1
Convenience Meets Loyalty: Ford’s Mobile Service Revolution
20:28
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20:28Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer Experience Implementation, shares how Ford’s mobile service initiative is transforming the way dealerships connect with customers and drive loyalty. In this week’s episode, Todd explores the growing demand for …
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The Rise and Fall And Rise Again of Carvana | Ernie Garcia Jr., Co-Founder and CEO of Carvana
1:03:14
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1:03:14Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Ernie Garcia Jr., Co-founder and CEO of Carvana. We dive into topics like the greatest comeback story of any public company ever, lessons from selling millions of cars, the future of the automotive wholesale business and much more. This episode is brought to you by: DealNow…
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1
Supreme Court appeal for car finance judgement, 'environmental tax' on ICE cars, and Automotive 30% Club close to reaching goal – with Sally Foote, episode 188
1:02:36
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1:02:36Supreme Court grants Close Brothers permission to appeal landmark ruling on motor finance International Motors boss calls for ‘environmental tax’ on ICE vehicles to drive EV demand Tesla wants ‘further strengthening of ZEV mandate’ as it lobbies for more expensive ICE cars Vertu boss blasts ZEV Mandate as 1000s cannot collect new petrol cars before…
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The Secret Weapon Helping Dealerships Sell Cars Coast-To-Coast | David Donaldson, SVP of DLR50
29:16
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29:16Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by David Donaldson, SVP at DLRdmv, for an insightful conversation about the technology helping dealerships sell cars coast-to-coast. We discuss the daily challenges dealerships face when managing out-of-state sales, explore why banks are holding the stopwatch for vehicle titling…
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1
UCDP Ep #68 - Revolutionizing Vehicle Appraisals with Brian Kramer of AccuTrade
23:25
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23:25In this episode of the Used Car Dealer Podcast, Zach dives into an engaging conversation with Brian Kramer, GM of AccuTrade. They discuss the current shifts in the used car market, the innovative appraisal tools offered by Accu-Trade, and how these tools help dealers make smarter decisions while enhancing the customer experience. Brian shares insig…
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1
The Secret to Service Retention: Insights from Urban Science
30:58
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30:58Why do some dealerships thrive in service retention while others struggle to bring customers back? What if the secret lies in data-driven insights that reveal untapped opportunities and practical strategies? In this episode, we uncover tools and techniques dealerships can use to turn their service lanes into loyalty engines. Our guest, Piermichele …
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Hacking the game of dealership “attention” and going viral | Nathanael Greklek, Corporate Brand Director at Mohawk Auto Group
52:29
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52:29Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Nathanael Greklek, Corporate Brand Director at Mohawk Auto Group where we discuss: How he's hacking the game of dealership attention by creating viral videos for his dealership, Getting on General Motor's radar and landing one of the biggest cameos in automotive, and his …
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1
Industry Spotlight: How Robots Are Changing Car Sales—And What's Next
36:45
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36:45Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Ross Tinkham, GTM …
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1
Stellantis chief quits, new Jag revealed in full, and registrations fall in race to meet ZEV mandate – with Gerardo Montoya, episode 187
1:06:33
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1:06:33Carlos Tavares quits Stellantis with immediate effect after fall out with the board Ingots, prisms and a pink panther: Behind the scenes of Jaguar’s new car launch Staff accuse Lookers of ‘back street garage conditions’ as Christmas parties are scrapped Bernie Ecclestone chooses Tom Hartley Jnr to sell ‘most important race car collection in the wor…
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1
The Boutique "Dealership" Selling Supercars to the Ultra-Elite | John Temerian, CEO of CURATED
57:02
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57:02Welcome to the Car Dealership Guy Podcast. In this episode, I speak with John Temerian, CEO of CURATED, a Miami-based boutique dealership specializing in rare, vintage supercars and catering to the ultra-elite. We discuss how a lifelong obsession with supercars turned into an impressive business, his wild search for "blue chip" cars, and how he bec…
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How an Ex-Hyundai CMO Is Taking on Her Biggest Challenge Yet… X | Angela Zepeda, Global Head of Marketing for X
46:54
46:54
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46:54Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Angela Zepeda, Global Head of Marketing for X, where we discuss: Her role in reshaping Hyundai's brand presence in the American Zeitgeist, Why Hyundai is leaning into EV innovation, and her vision for taking on her biggest challenge yet... the social platform, X. This epi…
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ZEV Mandate changes, Luton job losses, and Top 100 dealers revealed – with James McConville, episode 186
1:07:14
1:07:14
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1:07:14Nominate yourself for a 2025 Used Car Award How much profit do car dealers make? Car Dealer Top 100 2024 list in full Government launches ‘fast-track consultation’ on ZEV mandate as Luton closure piles on pressure Vauxhall Luton plant will close in April 2025 putting 1,100 jobs at risk Volkswagen dealers told car maker is backing away from fixed-pr…
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From Gut Instinct to Data Insights: How Modern Dealerships Are Transforming Car Shopping | Aharon Horwitz & Brad Title
37:18
37:18
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37:18Welcome to the Car Dealership Guy Podcast! In this episode, I’m joined by Aharon Horwitz, Founder & CEO of Fullpath, and Brad Title, Founder & CEO of Gubagoo. We discuss how dealers are transforming car shopping experiences with data, AI’s mainstream adoption in dealerships, 2025 predictions for data integration in automotive, and much more. This e…
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UCDP Ep #67 - Transforming the RV and Trailer Dealership Experience with EverLogic
25:11
25:11
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25:11In this episode of the Used Car Dealer Podcast, Zach interviews Mike Goodwin, Founder and President of EverLogic, a leading Dealer Management System (DMS) company in the RV and trailer space. Mike began his journey in the industry helping an RV dealership with accounting integrations and has been running EverLogic for over 20 years. He shares his e…
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Boosting Retention with a Tire-First Strategy
22:59
22:59
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22:59Why do so many dealerships let tire sales—and customer retention—slip through their fingers? Wes Volkert, Parts Director and tire expert, breaks down how dealerships can transform their tire sales strategy to drive loyalty and long-term growth. In this episode, Wes dives into the often-overlooked role of tires in retention. He shares how leveraging…
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How an “Old-School Car Dog” Wins With An Unlikely Mix: Tech & EQ | Dustin Collins, Vice President at Bill Kay Auto
52:15
52:15
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52:15Welcome to the Car Dealership Guy Podcast! In this episode, I sit down with Dustin Collins, Vice President at Bill Kay Auto, to explore how an "old-school car dog" thrives with an unlikely mix of tech and EQ, why $500 might be the key to increasing car sales, the traits that define a great service director—and much more. This episode of the Car Dea…
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Industry Spotlight: How Dealers Are Battling the Car Theft Epidemic
27:09
27:09
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27:09Welcome to Industry Spotlight, a new show on the Car Dealership Guy Podcast hosted by Sam D'Arc. In each episode, Sam highlights the most compelling dealerships and innovative companies in automotive, diving into key trends, best practices, and insights from those shaping the future of automotive retail. Today, Sam sits down with Melissa High, Vice…
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