In this episode of The Housing Sector Podcast, I have the pleasure of speaking with Gerraint Oakley from Platform Housing Group. With 1.5 million new homes pledged by The Labour Party, we discuss why these ambitious targets may be at risk. We explore critical issues such as ongoing skills shortages and the implications of an ageing workforce. We al…

In this episode, we dive into recent updates from GreenSquareAccord, beginning with a congratulatory nod to their new office and a wage increase for CEO Ruth Cooke—a move that may surprise many, given the ongoing struggles and failures within the organisation under her leadership. As residents face a cost of living crisis and deteriorating home con…

Housing Sector Podcast Episode 15 - Advance your Wellbeing with Marie Jenkins In this episode of the Housing Sector Podcast, we delve into the critical topics shaping the housing landscape today. We discuss the importance of emotional intelligence in leadership, the need for effective communication, and the role of middle management in fostering a …

In this episode, we speak with Greg Reed, CEO of Places for People, about his transition from a banking background to the housing sector, driven by a passion to improve homes and provide better opportunities for people. Greg shares insights from his time at HomeServe and Clarion Housing, and his journey to becoming CEO at Places for People. We disc…

In this episode of This is the GSA Way, we tackle the pressing issue of GreenSquareAccord’s (un)affordable housing and the recent service charge increases affecting residents. Residents have received alarming letters outlining how their housing provider has exceeded budget limits, resulting in unexpected costs being passed on to them. We break down…

In Episode 13 of the Housing Sector Podcast, Behind The Spin, we explore how misleading PR tactics and poor communication from housing providers undermine resident trust. From misquoted statements in the media to Hexagon’s selective messaging around emergency repairs and ongoing legal battles, we highlight the gap between what residents are told an…

In this episode of The Housing Sector Podcast, we delve into the critical issue of antisocial behaviour (ASB) in social housing, featuring insights from Jacqueline Parks. Drawing from the SHAC report titled The Antisocial Social Landlord, we explore the alarming reality of landlords failing to address ASB effectively, often treating victims as perp…

In this episode I’m joined by Laura Young from Complex Asset Management Solutions to discuss practical strategies for managing housing assets effectively. As housing providers face increasing financial and operational challenges, Laura shares simple yet powerful asset management techniques that can make a big difference. We delve into how these met…

In this review episode, we take a deep dive into the most pressing issues we've covered in our first 10 episodes. We revisit critical topics such as the troubling trend of over-censorship within the housing sector and the glaring gaps in training that prevent customer service teams from asking the right investigatory questions to streamline problem…

In this powerful episode, we delve into the troubling misuse of legal actions by GreenSquareAccord (GSA) aimed at silencing the valid voices of their customers. Despite their public commitment to listening to tenants and leading the housing sector, GSA has initiated multiple legal cases to stifle criticism—both of which have been dismissed by the c…