Cybersecurity is complex. Its user experience doesn’t have to be. Heidi Trost interviews information security experts about how we can make it easier for people—and their organizations—to stay secure.
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At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value ...
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This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it ...
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This is HCD: The Podcast for Human-Centered Design Enthusiasts Welcome to This is HCD, the premier podcast for human-centered design, with over 1 million downloads and hosted by Gerry Scullion. Our mission is to empower designers, changemakers, and innovators to craft a more inclusive and thoughtful future. Each episode brings you engaging conversations with leading voices across service design, UX, interaction design, product management, and more. Together, we explore the nuances of what it ...
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For teams who want to have an impact at work because they want to change the world at their level.
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In this course we will explore the challenges presented when designing AI-powered services. In particular, we will take a look at Machine Learning (such as deep learning and generative adversarial networks), and how that can be used in human-centered design of digital services. This course is created for User Experience (UX) professionals, Service Designers, and Product Managers as a way to help take a human-centered approach to AI in their work. The course is also useful for developers and ...
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We are at a moment of tremendous change – a change in the way we live, work and relate to one another. We are living in the fourth industrial revolution. The demand for human-centered innovation goes hand in hand with the extraordinary technological advances taking place/available today. With this new chapter in human development, are you or your business ready to step into an inclusive, human-centered future? Welcome to Human-Centered Innovation with Lisa Marceau and Kristine Merz, a podcas ...
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Heart Centered Human Design - Emotional Intelligence and Conscious Business
Vanessa Naja, Human Design Specialist, Teacher, Coach for Business/Relationships
The show for Heart Centered Entrepreneurs and Professionals that want Meaningful Success AND Life/Work balance so they can wake up everyday feeling Empowered, Inspired and Supported by work and life. Vanessa Naja, Human Design specialist and coach, shares practical understanding of the Human Design System & how you can apply it in all areas of life. Embody your unique Human Design and understand the wisdom of your emotions to live an authentic life and create a successful business that you l ...
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S2E41 - The Theme of Defense in Life, Love and Business (Defense Circuit)
24:09
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24:09Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. Get your free Customized Human Design Purpose Guide In this episode, I cover the Defense Circuit in Human Design, a subcircuit of the Tribal Circuit which is the energy for creati…
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The Realities of Design Leadership with Marzia Aricò
43:46
43:46
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43:46👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Marzia Aricò to explore the raw, unfiltered realities of design leadership. From navigating failed ventures and the lessons they bri…
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Anthropology at the Borderlands of Experience
57:45
57:45
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57:45Two-time CASBS fellow and renowned anthropologist Tanya Luhrmann discusses her past and current work as an anthropologist of the mind, both in religious and psychological contexts, in conversation with 2023-24 CASBS fellow Erica Robles-Anderson. Luhrmann's award-winning work investigates visions, voices, psychosis, the supernatural, and other unusu…
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Reimagining Websites for the Age of AI and Hyper-Personalization
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44:40On this episode of Human Centered, host Nick Brunker welcomes Dave Altis, Chief Experience Design Officer at VML, to explore the future of websites. As AI and Web3 technologies rapidly evolve, they discuss the limitations of current platforms and the impending shift towards agent-driven, hyper-personalized experiences. Dave shares insights on how b…
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Dear Security Vendors, Here’s What Security Teams Want You to Know with Paul Robinson
36:41
36:41
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36:41Where are security tools failing security teams? What are security teams looking for when they visit a security vendor marketing website? Paul Robinson, security expert and founder of Tempus Network, says, “Over-promising and under-delivering is a major factor in these tools. The tool can look great in a demo—proof of concepts are great, but often …
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S2E40: The Human Design Tribal Circuit: Supporting your Communities in Life, Love and Business
24:42
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24:42Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. Get your free Customized Human Design Purpose Guide In this episode, I cover the Tribal Circuit in Human Design which is the energy for supporting our loved ones, community, our t…
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S2E39: The Knowing Circuit - Inner Truth & Innovation in Life, Love and Business
24:03
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24:03Get your free Customized Human Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. In this episode, I cover the Knowing Circuit in Human Design which is the energy of bringing change, mutation, new directions,…
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Escaping the Screen: Rethinking Work, Attention, and Human Connection with Joff Outlaw and Brad Marshall
43:52
43:52
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43:52👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode, I sit down with Joff Outlaw and Brad Marshall, co-authors of Busy Idiots, to explore the modern obsession with busyness and the digital distractions that keep us in a perpetual …
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S2E38 - The Centering Circuit - Staying True to Yourself in Life, Love and Business
24:00
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24:00Get your free CustomizedHuman Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. TryBite Sized Human Design for free. In this episode, I cover Centering circuitry in Human Design which is the energy of empowering others to love themselves and fol…
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Designing the Future of Mental Health: Tracy DeLuca on Psychedelics, Creativity, and Innovation
44:15
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44:15👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode, Tracy DeLuca discusses how design and psychedelics can transform mental health care and education. She shares her journey from advertising to design and highlights how psychedel…
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S2E37 - Integration Circuitry - Self Empowerment in Life, Love and Business
27:44
27:44
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27:44Get your free Customized Human Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. In this episode, I cover Integration circuitry in Human Design, the energy of personal empowerment and self preservation. I tal…
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S2E36 - The Power of Individual Circuitry: Redefining Impact in Life, Love, and Work
23:31
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23:31Get your free Customized Human Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. In this episode, I cover individual circuitry in Human Design, what it means to carry this energy and how it influences careers…
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Exploring Identity Through Design with Lesley-Ann Noel
35:09
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35:09👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this engaging conversation, Gerry Scullion speaks with Lesley Anne, a designer and author from Trinidad, about her journey from her Caribbean roots to becoming a global citizen and leader in …
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👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of Defining Human-Centered Design, Gerry Scullion shares an exciting update on the community-driven project to define what Human-Centered Design truly means. Discover how practit…
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Designing for Equity: Reimagining Food Systems with Lucy Flores
43:39
43:39
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43:39👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex…
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👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of Defining Human-Centered Design, Gerry Scullion shares an exciting update on the community-driven project to define what Human-Centered Design truly means. Discover how practit…
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Designing for Equity: Reimagining Food Systems with Lucy Flores
42:09
42:09
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42:09👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex…
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Demystifying the Disinformation Marketplace
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46:43
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46:43There never will be enough independent fact checking of online political advertising and their ecosystems. Can we develop methods and tools to demonetize or at least disincentivize the behaviors of disinformation producers as well as the ad firms and content providers in business with them? 2023-24 CASBS fellow Ceren Budak navigates the disinformat…
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Exploring Identity Through Design with Lesley-Ann Noel
33:09
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33:09👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Episode Description In this engaging conversation, Gerry Scullion speaks with Lesley Anne, a designer and author from Trinidad, about her journey from her Caribbean roots to becoming a global ci…
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S2E35 - Understanding Your Human Design Circuitry: Aligning with Your Purpose in Life, Love and Business
25:32
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25:32Get your free Customized Human Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. In this episode, I give you a detailed overview of Human Design circuitry providing a deeper understanding of the pathways of e…
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S2E34 - The 6/3 Human Design Profile in Business
15:36
15:36
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15:36Get your free Customized Human Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 6/3 Profile in Human Design is a rare profile that’s designed to move Humanity Forward. People with this profile have the p…
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Smart Tech Gets Smarter: Innovation Insights from CES 2025
35:56
35:56
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35:56On this episode of Human Centered, VML Chief Innovation Officer Brian Yamada joins host Nick Brunker fresh from CES 2025 to discuss the latest technological innovations shaping our future. From AI's evolution into the experience era to emotionally intelligent robots and breakthrough developments in health and accessibility, Brian unpacks how artifi…
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S2E33 - The 6/2 Human Design Profile in Business
20:08
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20:08Get your free Customized Human Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 6/2 Profile in Human Design becomes a Role Model of what it means to truly live an authentic life and contribute to others …
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Designing for Trust in Public Health with Victor Udoewa
58:52
58:52
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58:52In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context t…
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From Tools to Teammates: (Dis)Trust in AI for Cybersecurity with Neele Roch
36:47
36:47
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36:47When we collaborate with people, we build trust over time. In many ways, this relationship building is similar to how we work with tools that leverage AI. As usable security and privacy researcher Neele Roch found, “on the one hand, when you ask the [security] experts directly, they are very rational and they explain that AI is a tool. AI is based …
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From Tools to Companions: How AI Will Transform CX in 2025
31:58
31:58
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31:58In our annual predictions special of Human Centered, VML's Global CXDO Karen Boswell joins host Nick Brunker to forecast the major customer experience trends for 2025. Building on her accurate predictions from last year, Karen explores how AI will evolve from a transactional tool to an intelligent companion, reshaping how brands connect with custom…
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Seasons greetings from Heart Centered Human Design. Just a quick update that the podcast will be on Hiatus until Mid January. Wishing you all the best. While we're at it, what better time to check out your free bite sized Human Design reading. Get your most important questions answered for free based on your Human Design Chart with a custom, person…
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S2E32 - The 5/2 Human Design Profile in Business
14:29
14:29
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14:29Get your free Customized Human Design Purpose Guide Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 5/2 Profile in Human Design provides practical, unconventional solutions to people’s problems based on incredible natural t…
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Introducing Human-Centered Security: The Book
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32:08In this episode, Heidi gets a taste of her own medicine and is interviewed by co-host John Robertson about her newly-released book Human-Centered Security: How to Design Systems That Are Both Safe and Usable. We talk about: Why Heidi’s experience as a UX researcher prompted her to write Human-Centered Security. Places in the user journey where secu…
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S2E31 - the 5 / 1 Human Design Profile in Business
23:02
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23:02Get your free Customized Human Design Purpose Guide AND Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 5/1 Profile in Human Design provides practical, unconventional solutions to people’s problems based on what they’ve stu…
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Designing for Trust in Public Health with Victor Udoewa
1:06:22
1:06:22
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1:06:22👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training -------- In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data inte…
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Threat Actors Leverage Behavioral Science; Security Teams Should, Too with Matt Wallaert
39:21
39:21
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39:21The cybersecurity industry often fixates on “behavior change,” expecting users to take on unrealistic tasks instead of designing safer, smarter systems. Matt Wallaert (founder of BeSci.io and author of Start at the End: How to Build Products that Create Change) explains behavioral science isn't about forcing behavior change. Instead, it's about und…
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Designing Resilience in Humanitarian Aid with Jocelyn Wyatt
1:00:01
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1:00:01👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insig…
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S2E30 - the 4 / 1 Human Design Profile in Business
18:07
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18:07Get your free Customized Human Design Purpose Guide AND Get your most important questions answered for free based on your Human Design Chart with a custom, personalized voice note from me. Try Bite Sized Human Design for free. The 4/1 Human Design profile is the most rare of the profiles as the only Fixed Fate Profile. People with this profile are …
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Designing Resilience in Humanitarian Aid with Jocelyn Wyatt
52:31
52:31
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52:31In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to…
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Designing Workplaces & Companies with Alicia Grimes
46:12
46:12
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46:12👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The d…
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The Extended Peak: Reimagining Holiday Season CX
37:22
37:22
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37:22On this episode of Human Centered, host Nick Brunker, Group Director of Experience Strategy at VML, dives into the evolving landscape of holiday shopping just as Black Friday approaches. Joined by Michelle Baumann, VML's Chief Strategy Officer, they explore how brands are navigating what promises to be the most channel-diverse and technologically a…
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S2E29 - The Basics of Human Design Profiles
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16:23Get your free Customized Human Design Purpose Guide In this episode, we revisit the foundations of Human Design Profiles, exploring where they come from and what they reveal about your purpose and relationships. This is a re-release of Season 1 Episode 29. Whether you're new to Human Design or deepening your understanding, this episode offers clari…
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Designing Workplaces & Companies with Alicia Grimes
40:42
40:42
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40:42Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately delive…
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S2E28 - The 4/6 Profile: Influencer Role Models in Human Design
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19:50
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19:50People with the 4/6 Human Design profile are here to be influential through what they’ve learned and integrated in their unique life process. They’re wise Role Models especially in their later years. In this episode, I cover the 4 6 Opportunist/Role Model Human Design Profile in business. I'll go over each of the lines individually, and then tie to…
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Tech & Law: The Power of Understanding Both With Justine Phillips
45:24
45:24
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45:24“Technical people need to better understand the laws and regulations and lawyers need to better understand the technology and processes in place. When that happens, when those worlds come together, that’s where you can meaningfully make things happen.” -Justine Phillips, Partner at Baker McKenzie In this episode, we talk about: Essential questions …
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S2E27 3/6 Profile in Business - Becoming a Role Model through Trial and Error
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16:45The 3 / 6 Profile in Human Design is here to become a Role Model to others through lived experience. They go through an intense trial and error process in their early life, then integrate and embody what they’ve learned through their experiences and eventually become a role model to others. They have a unique tri phase life process that’s different…
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S2E26 3/5 Profile in Business - Failing Your Way to the Top
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19:34The 3 / 5 Human Design Profile provides practical yet unconventional solutions through what has been learned through the trial and error process. People with this profile are able to make a big impact if they allow themselves to learn from their mistakes and then universalize what they’ve learned. In this episode, I cover the 3 / 5 Martyr/Heretic P…
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From Music to Medicine: Avril Copeland's Journey of Passion and Innovation
48:30
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48:30👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and …
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Complexity Undermines Security With Bill Bonney, Gary Hayslip, and Matt Stamper
47:11
47:11
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47:11What do CISOs have to say about the security tools their teams use?: “When we introduce a level of complexity in the system, it undermines security. Every moment wasted trying to use a tool effectively benefits the adversary.” - Matt Stamper In this episode, we talk to cybsecurity leaders Bill Bonney, Gary Hayslip, and Matt Stamper about: The ever-…
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From Music to Medicine: Avril Copeland's Journey of Passion and Innovation
43:00
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43:00In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of …
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S2E25: The 2 / 5 Profile in Business - Natural Talent, Projection and Leadership
18:01
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18:01The 2 / 5 Human Design Profile fulfills its purpose through using its natural talent to solve problems in unconventional ways. People with this profile have a hard time recognizing their own gifts and talents. They’re usually recognized by others and then called out to provide solutions. There is a lot of leadership in this energy and there can be …
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Turning Conflict into Opportunity: Emma Lynch
58:55
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58:55👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the…
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Security Tools Don’t Get a Free Pass When It Comes to Human-Centered Design with Jaron Mink
43:30
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43:30In this episode, we talk about: Security tools don’t get a free pass when it comes to involving end users as part of the design process. People studying and building ML-based security tools make a lot of assumptions. Instead of wasting time on assumptions, why not learn from security practitioners directly? Businesses (and academia) are investing a…
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S2E24 The 2 / 4 Human Design Profile in Business - Influence through Natural Talent
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16:47
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16:47People with the 2/4 Hermit/Opportunist profile can be incredibly influential over their networks through sharing their natural gifts and talents. They can struggle with seeing themselves and usually don’t even know they have a special gift because it comes so naturally to them. When aligned, someone in their network will call this gift out of them …
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