Loyalty industry podcasts tailored for marketing professionals. Stay ahead with the latest news and best practices from around the globe, designed to empower, inform and inspire. Brought to you by Loyalty Wired.
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“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world. Check out our website on: http://www.letstalkloyalty.com/
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Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.
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Der Loyalty Talk ist ein Podcast rund um das Thema Loyalty-Marketing. Aufschlussreiche und praxisnahe Gespräche mit Experten aus der CRM- und Loyalty-Welt und Insights zu aktuellen Themen, Erfolgsfaktoren, Herausforderungen und Trends im Loyalty-Marketing.
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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A podcast made for the people! Our genre consists of true crime; where we interview former mafia wise guys, to ex-cartel members. we also have some of the top fighters in the UFC interviewing former and current champions. We are willing to interview everyone; our other interviews consist of sit-downs with world-famous actors, musicians, and everyone in between.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Money
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The Truth behind Loyalty is a knowledge-sharing series of podcasts, where Amanda Cromhout, founder and CEO of Truth shares her almost 25+ years of experience and learnings in the field of loyalty & CRM. This series is aimed at all professionals working in loyalty and marketing.
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Bringing back the value of loyalty! With your Host ratchet Kenny
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Nerd Loyalty needs your support! ร่วมสนับสนุนรายการพ็อดแคสต์เล็กๆ ของเราได้ที่ patreon.com/nerdloyalty ========== วิทย์ทุกที่ ดีทุกท่า บทสนทนาของเด็กเนิร์ดที่เอาเรื่องวิทยาศาสตร์ในชีวิตประจำวันมาเล่าให้ฟัง Nerd loyalty (n) ไม่ใช่ผู้จงรักที่เนิร์ด และไม่ใช่คนเนิร์ดผู้ภักดี แต่เป็นผู้ที่จงรักภักดีในความเนิร์ด
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Welcome to Poems with Maria Berry I'm sure you'll be in your feelings😊
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FAB! Funnels, Ads & Bots... Growing businesses with customer acquisition and retention strategies THAT WORK! Talking Chatbots, Facebook Ads, Funnels & Digital Loyalty Programs using Mobile Wallet.
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One Podcast, Two Styles: 1. A daily one minute briefing on the latest trends, statistics and industry news in the world of customer loyalty. 2. A weekly conversational style interview with marketing experts and business leaders sharing insightful and entertaining stories about customer loyalty. For curated customer loyalty news stories and full length articles which may have been referenced on the show, please visit https://theloyaltyminute.com
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Talk Radio-Motivation/ Inspiration
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The loyalty industry landscape changes daily, and it's almost impossible to stay on top of new trends, marketplace shake-ups, or stories of the past that shaped where the industry is today. That's why Loyalty Out Loud will tackle a different topic with new guests every episode, digging into the industry's past or shooting into its future at any minute.
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Liquid Barcodes introduces the “Live Loyalty” podcast – the only podcast in the world dedicated to sharing the latest ideas in loyalty marketing in convenience retail. Every week we share articles designed to showcase the most powerful loyalty marketing initiatives by the greatest convenience brands. Instead of finding the time to read or research online, we've developed this efficient and exciting opportunity for you to listen to our articles to learn the latest in loyalty marketing. Our ho ...
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Loyalty programs are great ways to increase sales. It costs up to three times more money to acquire new customers than it does to sell something to an existing customer. Other resources pin this number anywhere from four to 10 times more. However, any way that you slice it, acquiring new customers is expensive
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The Travel + Loyalty podcast is your source of industry news, interviews and you get information that you can use in your travel life. It is all about travel and loyalty.
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Loyalty Bl Arabi is a conversational podcast featuring loyalty experts and business leaders from the GCC & MENA regions. It’s the world’s first podcast for loyalty in Arabic. From the latest developments to news to everyday stories, you can expect an insightful talk that keeps you on top of the loyalty industry. We’re a community-oriented project and we’d love you to join our growing network.
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Welcome to our podcast, which connects Charles Dickens’ portrayal of loyalty in A Tale of Two Cities with society’s current views of loyalty and how it has been affected by social media. A Tale of Two Cities stresses the importance of loyalty, whether it is loyalty to family as evidenced by Lucie supporting her father, or loyalty to an idea, as shown through the use of the code name Jacques in the revolution. We are looking to bring Dickens’ idea of loyalty into our current society by explor ...
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Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
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English podcast- 4th period Moises A. Angie O. Josh S. We believe that in order to succeed in life you have to do be dedicated to something. By dedicated we mean you have to willing to do what it takes to accomplish your goals through dedication and be loyal to what you want, because if you aren’t then you will be focused on other things and let distractions get in the way by stopping you from succeeding . We went to go ask people questions about their thoughts on how loyalty and dedication ...
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We are all called to be royalty; we are the kings and queens over our decisions, over our households, and over our empires. It is time that we stand up and stand by our commitments. We have to hold ourselves accountable for the promises we have made to ourselves. We are here to share motivation for the majestic you that is ready to shine forth. And to inspire loyalty to our commitments. We are in this together, and together we can do the impossible. Thanks for stopping by, I hope that you be ...
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Newscast 17 - The Perfect D@mn Loyalty Company
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33:17Is Costco the platonic ideal of a customer-centric business model? Join us as we explore the joys of the world's third-largest retailer.Kirjoittanut Loyalty Wired
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In this episode, Dr. Joseph Michelli explores the critical balance between artificial intelligence (AI) and human interaction within customer experience strategies. Drawing from his consultancy with prominent customer-focused brands like Zappos and Mercedes-Benz, Dr. Michelli shares actionable insights on how businesses can leverage AI for efficien…
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#645: Mothercare, Adidas & Liverpool FC - Capturing Brand Loyalty in Indonesia
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46:28This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today's episode features a truly global loyalty perspective coming from Indonesia, which is in fact the 4th most populous country in the world! Our featured brand is one of the largest retail conglomerates in Indonesia with nearly 200 …
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Technology, Data & Customer Insights
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53:28In Episode 42, Guest Host Dave Andreadakis, Chief Growth Officer at Bluewater, chats with Brad Macdonald, Vice President of Loyalty Strategy at Epsilon, and Yuping Liu-Thompkins, Founder & Director of Loyalty Science Lab at Old Dominion University at the recent Loyalty Summit CXM in Los Angeles. First up – Dave and Yuping Liu-Thompkins discuss how …
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How HTeaO is Brewing Emotional Loyalty Through an Elevated Iced Tea Experience
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29:50Send us a text In a beverage industry dominated by coffee culture, iced tea is making a bold statement, thanks to HTeaO. The rapidly growing franchise has transformed a traditionally home-brewed beverage into a sought-after, in-store experience that fosters both emotional and transactional loyalty. We recently sat down with Heath Nielsen, President…
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John Alite pt4 on Paul Castellano hit, Aliens, running for office, best mafia memory
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40:54John Alite talks about the Paul Castellano hit on the anniversary of the day the hit actually took place; coincidentally, we did this interview on December 16th (the anniversary of the hit) He also discusses his favorite memory when he was in “the life.” John goes on took speak about aliens and spirituality. and talks about the possibility of one d…
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#39: Rewe, Edeka & Co. - Veränderungen im deutschen Loyalty-Markt
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51:17Loyalty Talk mit den Loyalty-Experten Michael Bregulla von Knistr und Alexander Süßel von Brame In dieser Episode des Loyalty Talk Podcast sind die beiden Loyalty-Experten Michael Bregulla und Alexander Süßel zu Gast. Michael ist Geschäftsführer von Knistr, einem Anbieter für Loyalty-Technologie. Alexander ist Loyalty-Consultant und Loyalty-Special…
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#644: LATAM Pass– La evolución constante de un Programa de Lealtad (Spanish Episode)
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53:18This episode is in Spanish and is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. En el episodio de hoy está con nosotros Cristian Ortiz, CEO de LATAM Pass, uno de los programas de viajero frecuente más grande de Latinoamérica con 49 millones de socios. Nos describe cómo ha evolucionado el programa…
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In this episode, Dr. Joseph Michelli delves into the modern challenges of attracting and retaining top talent, drawing on his extensive experience with companies renowned for their people-first cultures, such as Zappos and Mercedes-Benz. He outlines effective strategies for building a purpose-driven workplace, enhancing employee experience, and mai…
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#643: Wiser Loyalty in 2025: Real-World Strategies from C-Suite Leaders
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37:45The Wiser Loyalty podcast series is a joint production of Let’s Talk Loyalty and The Wise Marketer. Throughout 2024, WMG CEO Bill Hanifin and CMO Aaron Dauphinee shared their insights on topics inspired by courses from the Loyalty Academy™’ Certified Loyalty Marketing Professional™ (CLMP™) program. In 2025 we shift from this academic focus to seek …
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Trust & Privacy & Data in Loyalty
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44:56In Episode 41, Founder & CEO of the Wise Marketer Group – Bill Hanifin, chats with Jodi Daniels, Founder & CEO of Red Clover Advisors, and Whitnee Hawthorne, Global Head of Travel & Hospitality at Snowflake at the recent Loyalty Summit CXM in Los Angeles. First up – Bill and Jodi discuss the importance and relevance of Trust and Privacy in loyalty …
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#642: Managing 5 loyalty programmes into a new era of hyper personalisation in India: Arvind Fashions Ltd.
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35:18Arvind Fashions Ltd is a USD 500 m turnover fashion business, which has been in existence for over 30 years. Its loyalty base boasts over 10 million customers across its five different loyalty programmes. Tanya Alexander is AVP loyalty and Operations at Arvind Fashions Ltd and shares her challenges of operating five+ loyalty programmes, using custo…
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Newscast 16 - The Airline Episode
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31:09In which we look at airline loyalty program devaluations from the airline's perspective and ask why airlines are historically such poor communicators.Kirjoittanut Loyalty Wired
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In this episode, Dr. Joseph Michelli explores emotional intelligence's (EI) crucial role in leadership, drawing on his insights gained while consulting for high-profile companies like Ritz-Carlton and Mercedes-Benz. He shares how leaders can enhance their self-awareness, regulate reactions, and foster open communication, which collectively builds a…
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Pizza, Play, and a Fun Pass: How Chuck E. Cheese is Winning Hearts and Wallets
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24:52Send us a text Chuck E. Cheese has been a household name in family entertainment for nearly five decades. With 560 locations across 17 countries, the brand has entertained families with children ages 2 to 12 through its unique blend of games, pizza, and birthday celebrations. However, as consumer preferences and economic challenges have shifted, Ch…
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#641: NASCAR Nurtures Auto-Racing Excitement with Fans at Home or at the Track
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42:13This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today we’re bringing you an incredibly exciting episode with NASCAR which is otherwise known as The National Association for Stock Car Auto Racing. NASCAR is the sanctioning body for the number one form of motor sports in the United St…
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Gene Borrello pt 2 untold stories, John Gotti’s Grandson, John Gotti Sr. Vinnie Asaro, new life
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1:13:20Gene Borrello talks about his old crew in the mafia, John gotti Sr, Peter Gotti Jr, John Gotti’s grandson, and hanging out with Vinnie Asaro in the New York City night life scene… Gene also goes in depth about his new life as a changed man outside of the mafia. ★ Support this podcast on Patreon ★Kirjoittanut money loyalty legacy
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Loyalty Live: Key Customer Loyalty Trends with Phaedon’s Katie Berndt
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20:52Send us a text Loyalty is no longer just about points and perks. It is about creating authentic connections and experiences that resonate. In this edition of Loyalty Live, we spoke with Katie Berndt, Vice President of Strategy, Research, and Insights at Phaedon, to uncover the biggest trends in customer loyalty and how brands can rise to meet them.…
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John Alite pt 3 talks violence, working for John Gotti, fighting in the streets
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48:36John Alite talks about being an Albanian in the Italian Mafia. Past violence, knowing how to fight larger opponents in the streets. ★ Support this podcast on Patreon ★Kirjoittanut money loyalty legacy
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#640: Comarch Shares Its Customer Loyalty Predictions 2025 Report
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40:32This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. 2025 is the time of year that leading industry brands share their incredible insights and research as a way to support our industry, so I’m delighted today to be joined by our longest-standing sponsor and partner of the show as one ama…
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Belal Muhammad on Khabib Nurmagomedov friendship, Chicago, The UFC CHAMPIONSHIP, beef with Sean Strickland
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1:03:47Belal Muhammad discusses the importance of staying mentally disciplined in all aspects of life and why this led him to being one of the best mma fighters in the world. Belal talks about his day one mma relationships with his training partners and team, to his friendships with khabib nurmagomedov and co, which he formed once he had established himse…
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Podcast 73 - Market Impact of BA Changes
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29:402025 kicked off with a loyalty shake-up as British Airways made waves with a major move. In this episode our expert panel dive into the changes, dissecting their impact on the wider market. Joining the discussion are special guests Rob Burgess (Head for Points) and Ben Lipsey (Air France-KLM), bringing insider insights on the expected customer and …
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In this episode, Dr. Joseph Michelli discusses the principles of sustainable growth, drawing on his experiences with leading companies like The Ritz-Carlton Hotel Company and Zappos. He emphasizes the importance of scaling wisely—not just quickly—by staying grounded in core values, investing in people, and meticulously planning for scalability. Dr.…
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#639: C-Suite Guest - Blue Rewards from Al Futtaim Group Shares Loyalty Success Stories and Evolution
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33:31This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today, we are delighted to be chatting with a leading regional loyalty and lifestyle program in the GCC called Blue Rewards, which is the rewards and lifestyle app for the Al-Futtaim Group. Founded in the 1930s, the Al-Futtaim Group is…
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Loyalty Live: Bounteous’ Ellen Green on Partnerships, Gamification, and Emotional Loyalty in 2025
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17:23Send us a text Brands are constantly exploring innovative ways to engage their audiences and stand out in a crowded marketplace. From leveraging partnerships to gamifying experiences, the loyalty strategies shaping 2025 are redefining how brands connect with their customers on a deeper, more meaningful level. In this edition of Loyalty Live, Loyalt…
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#638: United Airlines Industry-Leading Loyalty Program MileagePlus (Archive Episode)
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46:45Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. United Airlines remains the largest airline in the world with 244.4 billion revenue passenger miles flown in 2023, and their loyalty insights, even though recorded in November 2023 are ever-green. This re-release has als…
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John Cerasani pt 2 on Joe Rogan, how to get rich, fake influencers, gold diggers
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51:07Multi millionaire influencer John Cerasani discusses how people actually get rich, hanging with Joe Rogan and Bert kreischer, the Chicago nightlife scene and how he handles gold diggers and wannabe sugar babies.. 😂 ★ Support this podcast on Patreon ★Kirjoittanut money loyalty legacy
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Executive Interview – Allison Ferguson, Head of Loyalty - Honda
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24:06In Episode 40, Loyalty Summit Global Chair David Feldman and Chair of Loyalty Summit CXM Los Angeles, Phil Rubin, chat with Allison Ferguson from Honda about how Honda is leveraging loyalty to pursue a new route to transforming the customer experience for its customers
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Newscast 15 - Disney Movie Insiders - the Inside Story
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37:25The behind-the-scenes story of the recently shuttered Disney Movie Insiders program, told by the former Disney executives who launched it.Kirjoittanut Loyalty Wired
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Anthony Russo pt3 talks John Gotti, Gene Borrello, John Alite, music, and culture.
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52:52Anthony “Hootie” Russo talks about his friendship with ex Bonanno enforcer Gene Borrello, he also details the real reputation of legendary Gambino enforcer John Alite. Anthony also talks about what life is actually like in “the life of the mafia” and the music and culture that influences New York City… ★ Support this podcast on Patreon ★…
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Gene Borrello pt 1 talks Jersey Shore, fashion, John Alite, hanging with celebrities in jail
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58:18Gene Borrello talks about the cast of the Jersey Shore, Untold mob stories and being locked up with celebrities ★ Support this podcast on Patreon ★Kirjoittanut money loyalty legacy
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In this episode, Dr. Joseph Michelli discusses the profound importance of cultivating customer loyalty in today’s competitive business environment. Drawing on his experiences with companies like Starbucks and Airbnb, he highlights that true loyalty extends beyond repeat business—it involves transforming customers into brand advocates who actively p…
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Daring to Be Different: How True Religion Builds Authentic Customer Loyalty
32:06
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32:06Send us a text When a brand like True Religion—famous for its bold urban casualwear and iconic denim—reimagines its customer loyalty program, it’s more than a refresh. It’s a statement. Under the leadership of Kristen D’Arcy, the brand’s first-ever Chief Marketing Officer, True Religion’s loyalty program has undergone a transformation that has alre…
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#637: Antavo's 2025 Global Customer Loyalty Report
40:48
40:48
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40:48This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. Today, we are thrilled to be sharing global loyalty insights from a woman who is truly on a mission to drive our industry forward. Zsuzsa Kecsmar is the Co-Founder & Chief Strategy Officer of Antavo AI Loyalty Cloud, a loyalty software…
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John Alite PT 2 talks Nicky Scarfo, robbing Tommy Pitera, Ex UFC fighter working for the mob
59:49
59:49
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59:49John Alite talks about partying with infamous Philadelphia godfather Nicky Scarfo. Robbing serial killer hitman Tommy “karate” pitera. Fashion, what he spent his millions on and the beautiful women he had throughout his life. ★ Support this podcast on Patreon ★Kirjoittanut money loyalty legacy
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Loyalty Live: CataBoom’s Aaron Lobliner on Gamification, Personalization, and Driving Loyalty in 2025
23:12
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23:12Send us a text Brands today face a growing challenge: how to keep loyalty programs engaging and relevant in a market filled with similar offerings. As customers demand more tailored experiences and meaningful interactions, the loyalty landscape is shifting toward smarter integrations, innovative technology, and creative strategies. In this edition …
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John Cerasani PT 1 on going viral, hanging with the Nelk Boys, Bob Menery, high-stakes gambling.
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51:43John Cerasani is a proud Chicago native who sold his company into private equity making himself millions, upon millions of dollars. with the freedom to live his life on his own terms, he decided to pursue the spotlight where he became an internet star; hanging with the likes of @nelkfilmz @FULLSENDPODCAST and @BobMenery John tells it like it is, an…
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#636:- Fundamentos para gestionar estrategias de lealtad exitosas
48:09
48:09
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48:09This episode is in Spanish and is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV. En el episodio de hoy compartimos con un panel de expertos en Loyalty en donde se comentan algunos de los fundamentos importantes que se deben considerar a la hora de construir y/o gestionar estrategias de lealtad. Se…
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Anthony Ruggiano Jr | PT 2| Partying with celebrities, Early life, John Gotti | Money Loyalty Legacy
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1:06:14Anthony Ruggiano Jr. grew up emersed in the mafia from an early age. His father was Anthony "Fat Andy" Ruggiano Sr. Anthony Jr. is also the cousin of former Bonnano mafia enforcer, Gene Borrello. In this episode, Anthony talks about what it was like being close friends with John Gotti Sr. and how being involved with one of the most powerful crimina…
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#38: Loyalty Talk meets Hello $FirstName Podcast: Data & Personalization
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53:05Podcast Takeover: Michael Bietenhader zu Gast im Hello $FirstName Podcast von Rasmus Houlind Diese Episode ist wieder einmal ein Takeover eines anderen Podcast. Ich war vor einiger Zeit zu Gast im Hello $FirstName Podcast von Rasmus Houlind. In seinem Podcast diskutiert Rasmus mit verschiedenen Marketing Experten über das Thema Personalisierung. In…
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Louis Taylor l pt 2 l on Khabib Nurmagomedov l Mike Tyson vs Jake Paul | the future of MMA
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51:02Louis Taylor speaks about the future of fighting. What it’s like training with khabib nurmagomedov overseas. The real Jake Paul and his experience with him. What the future of combat sports is and ultimately his legacy. ★ Support this podcast on Patreon ★Kirjoittanut money loyalty legacy
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John Alite PT 1 on traveling the world while evading Interpol, women, the Italian mafia
1:00:35
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1:00:35John Alite, a Former Gambino Mafia enforcer, turned best selling author, turned international public speaker, discusses traveling the entire world and immersing himself in various cultures on every continent, while being wanted by the international police authority (Interpol) John also speaks about his start in the Italian mafia and his rise to pow…
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In this episode, Dr. Joseph Michelli explores the critical role of artificial intelligence (AI) in enhancing customer experience while emphasizing the importance of preserving human connections. He discusses how AI can streamline operations and personalize customer interactions but warns against allowing it to replace genuine human empathy. The epi…
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From Collectors to Community: How Upper Deck Is Driving Fan Engagement
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16:04Send us a text Loyalty360 recently spoke with Paul Nguyen, Senior Marketing Manager at Upper Deck, a leading brand in the trading card and memorabilia industry. Paul shared valuable insights into Upper Deck’s approach to customer loyalty, particularly through their innovative My MVP 2024 promotion. This program highlights the importance of fan enga…
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