Parhaat Acp Podcastit (2024)

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25: Screen Recording 27:54

4h ago27:54

27:54

Send us a text Join us as we explore the screen recording feature of Amazon Connect in this deep dive episode. Hosts Tom and Alex discuss its origins, functionalities, and implications for call centers, including agent monitoring, compliance, and training. Learn about enabling the feature, its technical requirements, and potential use cases. Dive i…

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24: AWS re:Invent 2024 45:51

14d ago45:51

45:51

Send us a text Join Tom and Alex as they delve into the latest announcements from AWS re:Invent 2024, focusing on Amazon Connect. This episode covers various new features, including collection of sensitive customer data, generative AI-powered self-service, WhatsApp business messaging integration, AI guardrails, external voice transfers, and Salesfo…

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Which Statistical Test is Best to Use 13:54

21d ago13:54

13:54

Today, we talked about the importance of understanding which statistical test to use for your research based on your variables. Anova and the student's t test both test for means, but Anova is better for more than two populations and categories, while the student's t test is better for dichotomous or binary variables. It all depends on your researc…

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23: Live in London from the Independent User Group for Amazon Connect 28:52

28d ago28:52

28:52

Send us a text Join hosts Tom Morgan and Alex Baker for a special live episode of the Amazon Connect Podcast, recorded at the second independent user group meeting for Amazon Connect in London. This episode features detailed discussions on Amazon Connect technologies, user experiences, and innovations from industry leaders. Highlights include insig…

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Ep. #27: The Advisor’s Own Financial Plan - Brooklyn Brock, CFP®, CEPA®, ChFC® 36:17

1M ago36:17

36:17

Comprehensive financial planners are experts at helping our clients manage their money in support of their goals. But what about the advisor’s own financial picture? Who’s advising them? Our guest, Brooklyn Brock, CFP®, CEPA®, ChFC®, founder of Ellevate Advisors, discusses her work as an advisor to financial advisors, helping them to reach financia…

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22: Emite 32:01

1M ago32:01

32:01

Send us a text Join hosts Alex and Tom as they dive into the future of customer experience (CX) with Jonathan from Emite. Discover Emite's innovative platform that integrates data from various sources like Amazon Connect and CRM systems into a unified solution, providing self-service reporting, dashboards, and KPI tracking. Learn how AI and IoT are…

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Factor Analysis 11:13

2M ago11:13

11:13

Researchers have conducted a new study using a statistical method called "factor analysis" to analyze and interpret large amounts of data. This method can help identify patterns and relationships within data. Stay tuned for more This week's episode of the Podiatry Research Podcast discussed the case control study design. This type of study starts w…

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21: Mastering Amazon Connect Billing 29:55

2M ago29:55

29:55

Send us a text Join hosts Tom Morgan and Alex Baker on ACP, the Amazon Connect Podcast, for an in-depth exploration of Amazon Connect billing. This episode covers the differences between consumption-based and subscription-based billing models, delving into their respective advantages and challenges. Gain valuable insights into managing AWS billing,…

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ACPM SPOTLIGHT PODCAST - Episode 5 - In Conversation With Paul Kgole, JBCC Acting Chairperson & Nyide, JBCC CEO 1:07:22

2M ago1:07:22

1:07:22

��️ ACPM SPOTLIGHT PODCAST! ��️ Join us for an exciting conversation recognizing the outstanding ACPM individual and corporate members! This is the 5th episode of our series, and you won't want to miss it! �� JOINT BUILDING CONTRACTS COMMITTEE (JBCC) VISION - To provide the building industry with a series of contract administration tools of cho…

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20: Simon Leyland, CEO CloudInteract 35:07

2M ago35:07

35:07

Send us a text In this episode of ACP, hosts Tom and Alex welcome Simon Leyland, the CEO and co-founder of CloudInteract. They discuss Simon's career journey from the telecommunications and IT sectors to establishing CloudInteract, focusing on revolutionizing customer experience. The conversation covers the transition from traditional telephony to …

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Assumptions and Equal Variance 16:18

3M ago16:18

16:18

Our fourth podcast episode talks about pros and cons of research. The hosts discuss simple linear regression and its importance in research. They explain the assumptions that need to be met in order to use this statistical method, including independence, normality, and equal variance. They also mention the information that simple linear regression …

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19: Omningage and Rocket CCaaS 37:00

3M ago37:00

37:00

Send us a text In this episode of ACP, hosts Tom and Alex are joined by special guest Ajmal Mahmood, Customer Experience Director at Omningage. Ajmal shares his extensive background in the contact center industry, discusses the building of Omningage's Amazon Connect-based product Rocket CCaaS, and highlights the innovative features and benefits of …

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18: Learning & Development 29:01

3M ago29:01

29:01

Send us a text Join us in the studio as we dive into the realm of Amazon Connect's learning and development. Discussing the dynamic nature of Amazon Connect, we explore how to stay updated with its continuous feature changes. Discover the new AWS Skill Builder learning plans tailored for Amazon Connect, including a deep dive into the Amazon Connect…

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17: Performance monitoring and experience management with Operata 27:43

4M ago27:43

27:43

Send us a text In this episode of ACP, hosts Tom and Alex delve into the world of contact center optimization with John Mitchem, co-founder and CTO of Operata. John shares insights on his two-decade career in contact centers, leading to the establishment of Operata. The discussion covers the evolution from traditional contact center monitoring to m…

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Logistic Regression 16:47

4M ago16:47

16:47

Logistic regression is a statistical method used to predict a binary outcome (yes or no, true or false). It calculates the odds ratio, which is the probability of the outcome occurring. This method does not require the same assumptions as linear regression. It can be used in research studies where the outcome is categorical rather than numerical, a…

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16: re:Invent is Coming 31:25

4M ago31:25

31:25

Send us a text Join Tom and Alex in the studio as they dive into the latest updates and innovations in Amazon Connect, preview AWS re:Invent 2024, and explore the importance of planning for this massive event. Discover what's new with Amazon Connect, including free-text search functions, enhanced generative AI summaries, and new dashboards. Learn a…

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15: Quality Monitoring 29:47

5M ago29:47

29:47

Send us a text Deep Dive into Quality Monitoring with Amazon Connect. Join Alex and Tom as they delve into the latest updates in quality monitoring for contact centers. Discussing Amazon Connect's new metrics, APIs, and advanced quality management tools, they explore the tech that can transform the evaluation process, ensuring better customer inter…

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Chi-Square test and Fisher's Exact test 16:10

5M ago16:10

16:10

Statistical tests such as the Chi-Square test and Fisher's Exact test are commonly used in research to determine if there is a significant association or difference between two variables. They can be used to compare groups, survey populations, assess response bias, and more. Negative studies, where the p-value is not significant, are also important…

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14: Nopaque 30:18

5M ago30:18

30:18

Send us a text In this episode of ACP, we are joined by Phil Smith and Steve Mew from Nopaque. They dive deep into their journey through cloud computing, the inception of Nopaque, and how they're tackling challenges in telecommunication testing with innovative tools. They discuss the significance of IVR mapping, integration of AI, and the future of…

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Professional Background, Different types of research 16:22

5M ago16:22

16:22

The episode discusses the history of statistics and its importance in research, especially in the medical field. It also explains the different types of statistics (frequentist and Bayesian) and the importance of being able to critically appraise research papers and choose the appropriate research design and statistical analysis. The episode ends b…

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13: AI in Amazon Connect 28:50

6M ago28:50

28:50

Send us a text In this episode of ACP, Tom and Alex dive deep into the exciting world of AI in Amazon Connect. They discuss how AI is transforming the contact center landscape by empowering agents, enhancing customer self-service, and providing supervisors with crucial insights. Key areas of focus include AI-driven agent assist with Amazon Q, compr…

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12: The Independent User Group for Amazon Connect Inaugural Meetup 34:54

6M ago34:54

34:54

Send us a text In this episode of the ACP podcast, we broadcast from the inaugural meetup of the Independent User Group for Amazon Connect, held at the London Stadium in the UK. We kick off setting the scene and highlighting the excitement surrounding the event. Throughout the episode, we managed to track down and talk to some of the key figures at…

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11: After Deployment with Corey Miller, AWS 31:44

7M ago31:44

31:44

Send us a text In this episode of ACP, we were joined by Corey Miller, a Senior Engagement Manager at Amazon Web Services. Corey brings a unique perspective to the table with his extensive background, which includes a 28-year tenure in the United States Air Force as a military police officer and his subsequent transition into the technology sector,…

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Ep. #26: Top Tips From Ten Fiduciary Fee-Only Planners at the 2023 ACP Annual Conference 17:40

7M ago17:40

17:40

Recorded on location at ACP's Annual Conference held November 2023 in Spokane, Washington, this special episode is a collage of ideas from a sampling of ACP financial planners. Sharing best ideas from the last year and what they started doing in 2023 that they think would help other advisors in 2024, ACP advisors were asked to provide their top tip…

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10: Arie Hazekamp, Amazon Connect 28:35

7M ago28:35

28:35

Send us a text This week we are joined by special guest Arie Hazekamp, a Senior Partner Solutions Architect from AWS, all the way from sunny Barcelona. Arie shares his journey into the world of AWS and Amazon Connect, highlighting the transformative impact cloud technology has had on customer experience solutions. The episode delves into the essent…

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9: Project Management 31:08

7M ago31:08

31:08

Send us a text In this episode of the Amazon Connect Podcast (ACP), we talk to Saffron Archer and Veronica Larena, both delivery leads at CloudInteract, about the key aspects of successfully managing Amazon Connect deployment projects. We delve into the importance of project management, the challenges of coordinating with multiple stakeholders, and…

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8: Workforce Management & Optimization 37:35

8M ago37:35

37:35

Send us a text In this episode of the ACP, we dive into the intricacies of workforce optimization (WFO), workforce management (WFM), workforce engagement management (WEM) with Scott Budding and Rich Pennington from Calabrio. As experts in this area, they discuss the evolution of traditional workforce management practices towards a more agent-centri…

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7: PCI Compliance 28:02

8M ago28:02

28:02

Send us a text In this episode of ACP we delve into the world of PCI compliance with our guest, Dmitri Muntean, managing director at SequenceShift. Dmitri brings his extensive knowledge in PCI compliance and telephony to discuss the challenges and solutions for businesses using Amazon Connect. The episode explores how Dmitri's company, SequenceShif…

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6: Enterprise Connect 2024 33:42

9M ago33:42

33:42

Send us a text In this special episode of ACP, we explore the latest announcements from Enterprise Connect as they relate to Amazon Connect. Discussing features that were just announced, this episode is a real-time analysis, less polished but filled with genuine reactions to the breaking news. Key highlights include: Third-Party App Support for the…

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5: Planning your Amazon Connect deployment 33:25

9M ago33:25

33:25

Send us a text In this podcast episode, Tom Morgan and Alex Baker discuss how to set up and manage an Amazon Connect Contact Centre. They highlight the importance of planning before starting the deployment process and determining how exactly you want to use Amazon Connect. Alex states the importance of understanding the technical side of things and…

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4: Amazon Connect in financial services 25:30

10M ago25:30

25:30

Send us a text In this episode we are joined by John Ing, Independent Cloud Contact Centre Consultant. John is an entrepreneurial and forward thinking technology leader with over 40 years experience in the industry who was an early adopter of Amazon Connect . He led the first UK Bank onto Amazon Connect 5 years ago and has since helped a number of …

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3: Audio and Video Communication Widgets 25:11

10M ago25:11

25:11

Send us a text In this episode Tom & Alex were joined by Bentley Paton - Platform Engineer at CloudInteract - to discuss some of the newest innovations in the Amazon Connect communications widget. We first discuss the existing chat widget capabilities that Connect has had for some time before moving to talk about the addition of audio and video. We…

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Ep. #25: Financial Planning’s Big Picture - Sheila Padden, CPA, CFP®, RLP® 32:13

11M ago32:13

32:13

A lot of the financial planning industry focuses on investments because of their “something-for-nothing” feeling. But how do you advise clients on the whole of their financial lives? Our guest, Sheila Padden, CPA, CFP®, RLP®, founder of Padden Financial Planning and ACP Immediate Past President, discusses what it takes to deliver a complete financi…

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2: CRM Integration 39:21

11M ago39:21

39:21

Send us a text In this week's episode, we discuss CRM integration, starting with what that actually means and why you might need or want it. We talk about the CRM that's built right into Amazon Connect with Customer Profiles and Connect Cases. For lots of people (especially if you don't already have a CRM in place) this could be a GREAT solution as…

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1: Introduction to Amazon Connect 20:43

11M ago20:43

20:43

Send us a text Welcome to the first episode of the CloudInteract Connect Podcast! In this episode we introduce ourselves and cover the basics of Amazon Connect: its capabilities and features. We discuss who Amazon Connect is for, how to get it and pay for it, and the pitfalls of "just turning it on". Alex has a great example of a customer that saw …

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Ep. #24: Top Tips From Ten Fiduciary Fee-Only Planners at the 2022 ACP Annual Conference 15:45

1+ y ago15:45

15:45

Recorded on location at ACP's Annual Conference held September 2022 in Minneapolis, Minnesota, this special episode is a collage of ideas from a sampling of ACP financial planners. Advisors were asked to provide their top tips, tools, and words of wisdom when it comes to running and managing an independent advisory firm. Ten members are featured he…

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Ep. #23: Applying EOS to Your Practice - Al Davis, CFP®, EA & Adrianne Gordon 42:59

2y ago42:59

42:59

As our financial planning practices grow, we sometimes find ourselves stuck on plateaus, facing problems that can’t be solved by working harder. How do we make progress when the tools we’ve used up til now won’t get us to our next professional goal? The Entrepreneurial Operating System (EOS) could provide the answer. Our guests, Al Davis, CFP®, EA,…

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Episode 3 8:41

2y ago8:41

8:41

Episode 3 of Watch Official.

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Watch Official - Episode 2 4:33

2y ago4:33

4:33

Episode 2 of Watch Official

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Watch Official - Episode 1 2:21

2y ago2:21

2:21

Our first episode of Watch Official. This series will talk about what is happening around Assumption and world.

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Ep. #22: Confident Client-Centered Conversations - Chip Simon, CFP® 43:12

2+ y ago43:12

43:12

One of the challenges of fiduciary financial planning is how to best communicate with clients. You'd like your clients to tell you more about their financial lives, but they might be afraid of wasting your time if they think of you as just a professional specialist. You also want them to understand your own confidence and professional advice, but w…

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Ep. #21: The Case for the Retainer Model - Jake Kuebler, CFP®, EA 37:27

2+ y ago37:27

37:27

AUM model, commissions, hourly fee, flat fee, retainer model... there are so many ways that financial advisors charge for their services these days that it's sometimes very confusing for consumers and hard to know which will serve them best. The same can be said for advisors themselves - which model is going to allow your business to thrive and ser…

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Ep. #20: Top Tips From Ten Fiduciary Fee-Only Planners at the 2021 ACP Annual Conference 16:18

3y ago16:18

16:18

Recorded on location at ACP's Annual Conference held October 2021 in Atlanta, Georgia, this special episode is a collage of ideas from a sampling of ACP financial planners. Advisors were asked to discuss a challenge faced during the pandemic and how they successfully moved through and resolved the issue, or the top lesson they learned for running a…

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Ep. #19: Including Taxes in Your Service Model - and Loving It! - Tim Caban, EA, CFP® 35:46

3+ y ago35:46

35:46

Should you include tax planning in your offerings? Maybe even (gasp!) tax preparation? Join our guest, Timothy Caban, EA, CFP®, Founder of Copper Beech Advisors, as he tells us why he started out not wanting to provide tax planning, but now relishes it as one indispensable part of his firm and the value he provides for his clients.To learn more abo…

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Ep. #18: From Planner to Partner - Alicia Klein, CFP®, EA 34:20

3+ y ago34:20

34:20

A career as a fee-only planner may begin with a job in an existing practice. What’s it like as the planner's role evolves from entry-level to owner? Join us and our guest Alicia Klein, CFP®, EA, Senior Planner and Partner at Cambridge Financial Group, as she takes us on her journey from her first steps in the profession to becoming the second of th…

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Ep. #17: From Institutional Investing to Personal Fulfillment - Laura Rotter, CFA, MBA, CFP® 27:49

4y ago27:49

27:49

There are many paths financial planners can take on the way to their calling. What's it like to to make the change from serving large organizations with business goals, to working with individuals and all their concerns, anxieties, and ambitions? Join us as Financial Life Planner Laura Rotter, CFA, MBA, CFP®, founder of True Abundance Advisors, des…

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Ep. #16: Taking Over an Established Practice - Irfan Bhabhrawala, CFP® 25:35

4y ago25:35

25:35

Many fee-only planners build their own practices from scratch, or with client relationships developed at a prior employer. But what's it like to buy an established practice from someone else? Join us as Irfan Bhabhrawala, CFP®, Owner of Arbor Financial in Ann Arbor, Michigan, describes his experience seeking a firm to advise a family member. In tim…

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Ep. #15: Building a Business on the Closest of Ties - Lois Basil, CFP® & Hannah Basil Bryant, CFP® 36:03

4y ago36:03

36:03

Staffing and succession are significant challenges for small financial planning firms. Should an owner bring their adult child into the business, or does it make things even tougher? Join ACP Board Past President Lois Basil, CFP®, founder of Basil Financial Group, and Hannah Basil Bryant, CFP®, as they explain the process and unique challenges of w…

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Ep. #14: Holistic Financial Planning Practice From Vision to Reality - Kristen Moosmiller, EA, CFP® 32:40

4+ y ago32:40

32:40

What makes an exemplary financial planning business? How do you provide unbiased fiduciary advice and excellent client service while growing your client base, advancing the industry, and giving back to your community? Hear Kristen Moosmiller, EA, CFP®, founder and managing partner of NorthAvenue Financial Advocates, describe the journey that's led …

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Ep. #13: From Medicine to Fee-Only Financial Planning - Cordi Powell, CFP®, EA 22:22

4+ y ago22:22

22:22

Helping clients with their financial lives is a lot like helping them see the picture on the outside of the jigsaw puzzle box when they’re only looking at the individual pieces. Our guest, Cordi Powell, CFP®, EA, trained as a medical doctor before deciding she had more important goals in life. The founder of Favored Financial Planning, Cordi helps …

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