Superfans julkinen
[search 0]
Lisää
Download the App!
show episodes
 
Artwork

1
Creating Superfans

Brittany Hodak

Unsubscribe
Unsubscribe
Kuukausittain
 
In today's business environment, experience is everything. It’s the number-one way to differentiate yourself from your competitors and create customers for life. But, the inverse is also true. Everything is experience. Every interaction — even the small ones — can determine whether or not customers come back and what they tell their friends. The Creating Superfans podcast is a fun, entertaining crash course in turning customer experience into your superpower... no capes required! Each week, ...
  continue reading
 
Artwork

1
Business Superfans Podcast

Frederick Dudek (Freddy D)

Unsubscribe
Unsubscribe
Kuukausittain
 
Welcome to the thrilling world of the Business Superfans Podcast, with your host, Frederick "Freddy D" Dudek! Immerse yourself in our dynamic episodes as we delve deep into the art of transforming your employees, customers, and most valued business allies into your most fervent advocates. Imagine having superfans who do more than just support your brand; they amplify your message, and significantly boost retention, loyalty, and sales, all without the need for additional spending. In each epi ...
  continue reading
 
Artwork
 
It's the Superfans Podcast, brought to you by your friends at Artcic Ice Hockey! Join us each week for Winnipeg Jets talk, sports discussion, and general debauchery. Starring @BigPapiPegCity @sadsackjetsfan and @arby_18, with special guests!
  continue reading
 
Loading …
show series
 
Episode 34 Frederick Dudek (Freddy D) How to Turn Rejection into Opportunity: Winning Sales Strategies from Ironman Finisher Rich Greene Discover more with our detailed show notes and exclusive content by visiting: https://bit.ly/3LRiUGF Kindly Consider Supporting Our Show: Support Business Superfans Podcast Looking to fast-track your success? Pict…
  continue reading
 
Welcome back to season three of the Creating Superfans podcast! Over the hiatus, I've been busy speaking at dozens of events, and I've had the pleasure of meeting leaders from just about every industry you can imagine. One question I get all the time when I speak is, "What can I do to fix my CX that's really easy?" Everyone's always looking for low…
  continue reading
 
Episode 33 Frederick Dudek (Freddy D) The Art of Mind Management: Strategies for Thriving in Business and Life with Lisa Kneller Discover more with our detailed show notes and exclusive content by visiting: https://bit.ly/4fdqTeI Kindly Consider Supporting Our Show: Support Business Superfans Podcast Looking to fast-track your success? Picture your…
  continue reading
 
Episode 32 Frederick Dudek (Freddy D) Unlocking Success: The Power of Gratitude and Personal Engagement in Sales Relationships with Ken Wilson Discover more with our detailed show notes and exclusive content by visiting: https://bit.ly/4cGK52Q Kindly Consider Supporting Our Show: Support Business Superfans Podcast Ready to skyrocket your success? I…
  continue reading
 
Episode 31 Frederick Dudek (Freddy D) Transforming Clients into Raving Advocates for Your IT Services Company, with Stuart Selbst. Discover more with our detailed show notes and exclusive content by visiting: https://bit.ly/3XN0Kxa Kindly Consider Supporting Our Show: Support Business Superfans Podcast Looking to fast-track your success? Picture yo…
  continue reading
 
My guest appearance on The Lead Machine Grow Show with Paul Guyon. In this episode, Frederick Dudek shares invaluable strategies for turning employees and customers into superfans who drive your business’s success. Tune in now and get Frederick’s thoughts on: How to create an emotional connection with your customers. Effective strategies for transf…
  continue reading
 
Episode 29 Frederick Dudek (Freddy D) How can mastering storytelling become your ultimate sales superpower? Insights with Stephen Steers. Discover more with our detailed show notes and exclusive content by visiting: https://bit.ly/3V9bkvc Kindly Consider Supporting Our Show: Support Business Superfans Podcast Looking to fast-track your success? Pic…
  continue reading
 
Episode 28 Frederick Dudek (Freddy D) Superfans: From Basement Parties to Business Success with Rick Benton In this podcast episode for the Business Superfans Podcast, Freddy D chats with Rick Benton as he recounts his evolution from a high school entrepreneur who co-founded a DJ company to a multi-state event service provider, and eventually to a …
  continue reading
 
Episode 27 Frederick Dudek (Freddy D) Like sports teams, creating a championship culture in business fosters superfans, with NFL Coach Chris Carlisle. In this episode of the Business Superfans Podcast Show, Freddy D welcomes Chris Carlisle, a former professional football strength coach turned coach and author. Chris shares his journey from childhoo…
  continue reading
 
Episode 26 Frederick Dudek (Freddy D) Cultivating Superfans: Tyler Stillman's Strategy for Financial Revival Through Relationship Building In this episode of the Business Superfans podcast, Tyler Stillman , an accounting consultant, shares his journey from high school to earning an accounting degree and his transformative work with a language commu…
  continue reading
 
Episode 25 Frederick Dudek (Freddy D) Understanding How Personality Types Can Improve Sales, Team Dynamics, and Customer Relationships with Kelly Leightner In this episode of the Business Superfan podcast, Kelly Leightner shares insights from her career in sales and coaching, focusing on the impact of personality testing. She introduces the B.A.N.K…
  continue reading
 
Episode 24 with Frederick Dudek (Freddy D) Unleashing the Power of People Management: Transforming Compliance into Superfans with Silvia Hernandes In this Business Superfans Podcast episode, Freddy D hosts Silvia Hernandez from Lean HR Partners on the Business Superfan Show. They delve into the crucial role of HR in small businesses, with a focus o…
  continue reading
 
Episode 23 with Frederick Dudek (Freddy D) How Small Businesses Can Use Social Media for Brand Awareness and Growth with Kelly Bigelow In this podcast episode of the Business Superfan Podcast, Kelly from Diamond Arrow Media shares her digital marketing expertise, focusing on strategies for small to medium-sized businesses. She recounts her transiti…
  continue reading
 
Episode 22 with Frederick Dudek (Freddy D) Leveraging LinkedIn for Prospecting, Relationship Building, and Business Growth with Adam Packard In this episode of the Business Superfans Podcast Show, host Adam interviews a guest who specializes in leveraging LinkedIn for business growth. The guest discusses his journey from networking and sales to hel…
  continue reading
 
Episode 21 with Frederick Dudek (Freddy D) How Can Authors Create Superfans and Transform Book Sales? With Melanie Herschorn In this episode of the Business Superfans Podcast, host Freddie Mixell talks with Melanie Herschorn about her transition from a celebrity publicist and journalist to a marketing expert for authors. They discuss the importance…
  continue reading
 
Episode 20 with Frederick Dudek (Freddy D) Mastering Phone Skills and Customer Service: Fostering Lasting Loyalty with Mike Sember In this episode of the Business Superfan Podcast, host Freddy D talks with Mike Sember, a Lead Relationship Manager for a vitamin and supplement company. Mike discusses the evolution of sales tactics post-COVID, emphasi…
  continue reading
 
I believe one of the most powerful things you can do to impact others is to recommend a book that could transform their personal or professional lives. In this week’s episode of the Creating Superfans podcast, I’m recommending my FAVORITE books that I read in 2023. Whether you’re looking to improve your customer experience or employee experience, o…
  continue reading
 
19 Creating Business Superfans the Key to Success in Today's Competitive Market Marketing Boost Solutions Podcast hosted by Marco Torres Creating Business Superfans the Key to Success in Today's Competitive Market | Frederick Dudek (Freddy D) Kindly Consider Supporting Our Show: Support Business Superfans Podcast Want to elevate your business succe…
  continue reading
 
This week’s episode of the Creating Superfans podcast is all about GIFTING! Strategic generosity is one of the most powerful ways to create a “wow” experience for a customer and elevate the emotional closeness of a relationship. It’s not just about the gift (literal or figurative) or its cost; it’s about the thought, effort, and time that went into…
  continue reading
 
Episode 18 with Frederick Dudek (Freddy D) From Homeless to Sales Manager: The Unbelievable Transformation in Bill Sparks' Team In this episode of the Business Superfans Podcast, Bill Sparks, a former chemical industry executive turned health insurance business owner, discusses his transition to entrepreneurship and his dedication to building a suc…
  continue reading
 
My favorite CX, or customer experience, measurement tool is the simplest one: Did you just make the thing better or worse for the customer? Or, was it a forgettable, nothing-burger of an interaction? It really all boils down to those three choices. In Creating Superfans, I call these outcomes Net Positive, Net Neutral, and Net Negative. The overwhe…
  continue reading
 
On today's episode of the Creating Superfans podcast, I'm thrilled to be joined by a fellow woman in CX, Stacy Sherman. Stacy is an award-winning keynote speaker, author, advisor, and podcaster focused on Doing Customer Experiences Right as a brand differentiator. Stacy has held multiple leadership roles at major companies over the past 25 years, s…
  continue reading
 
What if I told you the way that you think about recruiting, hiring, onboarding, training, and retaining your team members could be wrong? My guest on this week's episode of the Creating Superfans podcast is my good friend, Joey Coleman. Joey is a two-time Wall Street Journal bestseller and the author of one of my favorite books, Never Lose An Emplo…
  continue reading
 
Episode 17 with Frederick Dudek (Freddy D) In this episode of the Business Superfans Podcast, our guest, Adam Strum, chronicles his interesting journey from a two-decade-long stint at Verizon Communications to becoming a successful gig worker despite his recent retirement due to health concerns. Strum shares insightful anecdotes from his past as a …
  continue reading
 
Like me, Lauren Teague is obsessed with fandom and how it can act as a business lever for customer and employee experience. Lauren was the original social media lead for the PGA Tour where she pioneered brand-to-fan engagement on Twitter and set the standard for all social media platforms today. Since then, she has spent 15+ years optimizing fan en…
  continue reading
 
Episode 16 with Frederick Dudek (Freddy D) In this episode of the Business Superfan Podcast, Michael McDonald, a recruiting industry veteran, shares his insights on building a strong company culture to attract and retain talent. He draws parallels between sports team recruitment and corporate hiring, emphasizing the assessment of skills and potenti…
  continue reading
 
Scott Harris is a Founder, CEO, and author. He’s the CEO of Experience.com, a company he founded in 2015 to redefine the way the world thinks about Customer Experience, Employee Experience, and the all-important interplay between the two. Scott and I had the pleasure of working at Experience.com together, and he might just be the only person that’s…
  continue reading
 
Did you know that awkwardness is your greatest asset for professional and personal growth? My guest today is here to tell us all about it. She's my dear friend, Henna Pryor. Henna is an author, sought-after workplace performance expert, executive coach, and award-winning, two-time TEDx speaker. Following two decades in the corporate world, a few ca…
  continue reading
 
Episode 15 with Frederick Dudek (Freddy D) In this episode of the Business Superfan Podcast, insurance agent Butch Zimmer discusses his strategies for creating superfans through exceptional client relationships and service. He emphasizes the importance of going the extra mile, understanding clients' needs, and communicating effectively. Butch share…
  continue reading
 
In honor of Customer Experience Day (10/3), I'm thrilled to be joined by my good friend, and fellow CX expert, Jay Baer. Jay is a Hall of Fame speaker, New York Times best-selling author of 7 business books, founder of 5 multi-million dollar companies, and a trusted business growth advisor to 40 of the FORTUNE 500 brands. In today's episode, Jay an…
  continue reading
 
Episode 14 with Frederick Dudek (Freddy D) Loyal Customers, Grocery Relationships, Employee Empowerment: Jannie Teitelbaum's Success Recipe In this episode of the Business Superfans Podcast, Jannie, the owner of a pie business, shares her entrepreneurial journey from a home kitchen to multiple locations and grocery store distribution. She discusses…
  continue reading
 
On this episode of the Creating Superfans podcast, I'm joined by Andy Cockburn, the co-founder and CEO of Mention Me. Mention Me is an award-winning referral marketing platform that helps brands harness the exponential power of their fans through referrals. Since 2013, Mention Me has delivered more than 6m referrals totaling $1.8b in revenue for 50…
  continue reading
 
Episode 13 with Frederick Dudek (Freddy D) The Power of Little Efforts: Growing Your Business Without Heavy Marketing with Steve Feld In this podcast episode, Steve, a seasoned business marketing strategist and executive, discusses the importance of creating superfans through genuine engagement and appreciation of employees and customers. He shares…
  continue reading
 
In this week's episode of the Creating Superfans podcast, I'm joined by Charles Ryan Minton, a customer and employee experience expert, keynote speaker, and best-selling author. Ryan has worked with high profile brands such as Hilton Hotels Worldwide, Marriott International, and InterContinental Hotels Group. As a Hotel Executive, Ryan created envi…
  continue reading
 
Episode 12 with Frederick Dudek (Freddy D) Amplify Your Brand: Tech Tactics for Skyrocketing Customer Engagement with Catherine Oaks In this podcast episode, Catherine Oakes, founder of Slice XR, discusses her journey in marketing and the creation of her agency. She highlights the importance of customer-centric branding, leveraging technology like …
  continue reading
 
In today's episode of the podcast, I have TWO special guests: Bridget Hilton and Joe Huff. Bridget and Joe are obsessed with experience - but not in the same way that I am. They're all about how to embrace the human experience. In fact, they call themselves experiential billionaires. Determined to unlock the secrets of their power to transform live…
  continue reading
 
Episode 11 with Frederick Dudek (Freddy D) Unlocking Business Growth: Legal Tips with Attorney Megan Porth In this podcast episode, Megan Porth, the founder and managing attorney at Your Contract Shop, shares her journey from lobbyist to lawyer, driven by a desire to protect veterans and a passion for contracts and business law. She and the host di…
  continue reading
 
Episode10 with Frederick Dudek (Freddy D) Sales to Superfans: Strategies for Memorable Business Growth with Michael Goodman In this podcast episode, host Frederick (Freddy D) interviews Michael Goodman, a seasoned sales expert. Michael shares his personal journey from a struggling salesperson to a successful sales coach and mentor, including a pivo…
  continue reading
 
This week, I am joined by one of my dear friends, James Shaw. James is an accidental entrepreneur who turned an engaged Facebook group into a thriving mastermind during the pandemic. In this episode, James shares his journey of building a connected community, providing value to his customers, and the key choice every leader must make. After listeni…
  continue reading
 
In this week's episode of the Creating Superfans podcast, I'm joined by David Wachs, the founder and CEO of Handwrytten. Handwrytten is bringing back the lost art of letter-writing through scalable, robot-based solutions that write your notes in pen - directly from your CRM. Used by major subscription-service brands, eCommerce giants, nonprofits an…
  continue reading
 
If you've been on the Internet at all this year, you have likely seen many stories about Taylor Swift's game changing Eras Tour. She is breaking records, rewriting the rules, and has had a seismic (literally seismic!) impact on just about every area of pop culture. In today's episode of the podcast, I am thrilled to welcome my friend Emily Yahr to …
  continue reading
 
To wrap up season 1 of the Creating Superfans podcast, I sat down with Angela Higgins and Traci Saliterman of Total Expert. Angela and Traci are two of the masterminds behind Total Expert’s annual customer conference, Accelerate. As a keynote speaker, I attend over fifty events each year, and Accelerate has truly set the standard for creating the b…
  continue reading
 
This week's guest on the Creating Superfans podcast is Laura Casselman. From broadway to boardroom, Laura is a former professional dancer turned CEO of JVZoo and co-founder of Vidastreet. She’s also the author of the new book, Trust Your Increments: How Small, Consistent Steps Can Lead to Massive Success. Companies under Laura’s direction have land…
  continue reading
 
Engaged Writing Creates Engaged Readers so Know Your Ideal Reader Join Author Nation and Frederick Dudek, a sales & marketing executive with 30+ years of experience, as he shares his top tips for nonfiction authors looking to boost their brand and sell more books. Discover effective methods for identifying your target audience and conducting conten…
  continue reading
 
In this episode of the Creating Superfans podcast, I welcome back my partner-in-crime, Alix Steinberg. Alix and I break down one of my most recent newsletter topics: loyalty programs and pricing tiers. Whether your business has a tiered loyalty program or a tiered pricing structure, you’ve got to strike that perfect balance of creating a delightful…
  continue reading
 
Identifying your unique purpose and developing your personal brand are two of the most important, yet challenging, components of being an entrepreneur. Without a clear North Star, you’re doing a disservice to all of your potential customers that are in need of your message. To help us distill our personal brand is Rory Vaden, a New York Times bests…
  continue reading
 
Dr. Aaron Ahuvia knows a thing or two about superfans. He co-authored the publication that popularized the term “brand love” and is the world’s most widely published and cited academic expert on non-interpersonal love. He’s the author of The Things We Love: How Our Passions Connect Us and Make Us Who We Are. Aaron is a professor of marketing at the…
  continue reading
 
If you’ve ever been to downtown Franklin, Tennessee or to one of Nashville’s trendiest neighborhoods in 12 South or the Gulch, chances are you’ve either walked by or shopped in Finnleys, a women’s clothing boutique. I’ve been a superfan of Finnleys for the last several years. In fact, if you’ve read my book, Creating Superfans, you may recognize th…
  continue reading
 
Have you ever wondered what goes inside the iconic celebrity gift bags at A-list events like the GRAMMYs or the Oscars? Today’s guest of the Creating Superfans podcast is the pioneer of celebrity product placement and award show swag. He’s transformed it into a bona fide media obsession. Lash Fary, otherwise known as the “Gift Guru” or the “Sultan …
  continue reading
 
What do ADP, JP Morgan Chase, Universal Resorts, and Visa all have in common? They’ve all worked with today’s guest, Howard Tiersky, to transform their digital customer experience. Howard is the CEO and Founder of FROM, a digital transformation agency that helps companies go from where they are, to where they need to be. He’s the author of Winning …
  continue reading
 
Loading …

Pikakäyttöopas