Wayne Selk CompTIA’s recently released State of Cybersecurity 2025 report which says that although U.S. cybersecurity employment is projected to grow 267% above the national growth rate, there remains a disconnect between planned investments and perceived results. As October’s cybersecurity awareness month wraps up, Wayne Selk – vice president of c…

“The way we see it is messaging is on the rise,” says Igor Boshoer of Clerk Chat. Clerk Chat is designed to enable native text messaging (SMS, WhatsApp, iMessage) inside of Webex, Microsoft Teams, Zoom, and Slack utilizing your existing business phone numbers. No porting or switching of providers is required, and they help businesses navigate the c…

“That is one of our key themes: interconnection,” says Trish Sale, Vice President of Product at iQmetrix. In this podcast, Sale tells about something she calls “magical moments of connection”, and experiences that in-person retail shopping can deliver. Sale explains that SummitX is for people who run telecom retail stores because the event delivers…

Vanson Bourne study commissioned by Tangoe, Offers Trends for Cloud Communications Community, MSP opportunity driven by AI AI and GenAI are the top two reasons cloud spending is rising. Another giant driver is automation. As Generative AI and other AI technologies continue to reshape the tech landscape, we are witnessing a dramatic surge in cloud e…

Industry-leading partnership to deliver five billion authenticated, branded calls across the top three U.S. wireless carriers in 2024 Just after this month’s MWC, we sat down with James Garvert, who’s the Senior Vice President and General Manager of the Communication Solutions Team at TransUnion. We learn about their show announcement regarding bra…

Recorded at GSMA‘s MWC24 Mobile World Congress in Las Vegas, Powell tells us that GSMA is working to democratize AI. Focusing on AI Partnerships for GSMA we learn how these organizations are delivering new AI-driven solutions and experiences. “As the GSMA, we represent 1,200 members across the tech ecosystem, heavily focused in the telco industry. …

Hacktivists Escalate Sophisticated, Multi-Vector Assaults on Banking and Financial Services, Government, and Utilities In this podcast episode, we will explore the evolving threat of distributed denial-of-service (DDoS) attacks targeting telecom carriers, as revealed in NETSCOUT’s latest DDoS Threat Intelligence Report. With 5G connectivity rapidly…

Vida Unveils New AI Voice Capabilities with OpenAI’s Realtime Speech-to-Speech API Integration, Podcast, Vida’s expanded Partner and Reseller Programs empower telecom providers and MSPs to offer these cutting-edge capabilities directly to their customers “This product was built from the ground up with the MSP in mind,” says Lyle Pratt of Vida. In t…

BCN offers choices for the migration path, Podcast, “It just really depends on what the customer needs,” “It just really depends on what the customer needs,” says Richard Boudria Jr., CEO of BCN. “We’re very focused on creating bespoke solutions by location for that customer. And that’s, that’s not only in the legacy side of the business, the legac…

“What we’re seeing, we were so astounded to see that almost sixty percent of enterprises surveyed are using six or more providers, and twelve percent use something like over twenty,” says Barbara Dondiego of AVOXI. In this podcast Dondiego walks us through a recently released report: AVOXI and Metrigy State of International Voice for the Contact Ce…

The telecom retail sector is constantly evolving, making it more important than ever to learn new market insights and find fresh ways to innovate. In the last of this four-part series, Doug Green Megan Howse, SVP of Marketing at iQmetrix, run through the five key megatrends that are shaping the telecom industry and will be tackled in the iQmetrix I…

There’s no question that AI is a weapon for the fraudster, says Chris Drake of iconectiv. AI enables fakes that are more realistic, personal, and convincing. State players and private parties engage in fraudulent practices to influence political outcomes. But politically based cams can also be a way to defraud people out of money. A simple appeal t…

A way to help customers avoid steep roaming charges Mitchell Fordham at eSIM Go at MWC 2024 LasVegas tells us about mobility opportunities from eSIM Go's ability to deliver mobility experiences to customers. We learn about roaming and how roaming charges can represent significant government revenue in popular tourist venues. eSIM Go enables compani…

In the third of a four-part series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, examine why telecom retail professionals should attend SummitX 2024—the only event of its kind focused on telecom retail. Megan shares a selection of great reasons, ranging from unmissable sessions to invaluable opportunities for collaboration—and much mor…

Now that the initial excitement around generative AI has tempered—albeit only somewhat—CSPs are learning that the technology is not one-size-fits-all. So, what is the value of generative AI in telecom?Chad Dunavant, EVP and Chief Strategy and Product Officer at CSG, and veteran of the telecom industry, knows this all too well. He’s witnessed many o…

What makes Ooma AirDial different? “If you look at the POTS replacement landscape, there are a handful of things that separate Ooma AirDial from the other solutions out there,” says Clinton Fitch, Director of Strategic Partnerships. Ooma AirDial has many advantages over alternative solutions to the end-of-copper challenge. In this podcast, Clinton …

City. County. State. Federal. Telecom taxes are hidden, and complex, and what Robert Dumas, the CEO of TaxConnex, describes as a 40-day business. “Our clients will give us the burden that is imposed upon them to file and pay all the taxes that they're collecting on their phone, the bills, the phone bills they send to their customers.”“Automation is…

“Looking at the B2B business, about 40% of the market are SMBs,” says Amir Blich, vcita, Chief Business Development Officer. “And it's a very volatile market. You cannot apply enterprise use cases and tactics to it. One in every three SMBs will not make it to the second or third year. It’s very difficult to invest in this market.”“36%. told us that…

BYOC and Baked Potatoes… and API Driven“Simwood is a forward-thinking, straight-talking, carrier, with a lot of carrier services to offer,” says David Duffet, Simwood’s Corporate Ambassador. “Simwood is built from day one as an IP carrier. We see some carriers sort of shivering in the corner and getting worried about legacy technology getting turne…

While people are often viewed as the number one threat in cybersecurity, they can also serve as your strongest defense when properly trained.As the last line of defense against cyberattacks, users want more than passive training and checking off “cybersecurity training” from a to-do list. No one enjoys the monotonous “next > next > finish” course f…

CX Revolution Extends Beyond The Contact Center, Creo Solutions Podcast, Can CX mean more than using technology in a technology industry?“When we think about CX, as we've been talking about it as an industry, we've really been thinking about contact center,” says Robert Galop, Co-Founder of Creo Solutions ( www.creosolutions.tech ). Can vCons take …

@Dave Michel, TalkingPointz, Special for TR“AI is not going to replace people, humans, it's empowering humans,” says Filipe Leitão of RingCentral. “That's our narrative because that's what we see happening.” Dave Michel, of TalkingPointz shares with TR readers, RingCentral’s ideas on AI. Recorded at the recent UC EXPO, we learn how RingCentral look…

In part two of this series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, take a close look at the agenda and impressive keynote speaker line-up at SummitX 2024—the only event of its kind focused on telecom retail. Doug and Megan talk about the four conference tracks, the unmissable breakout sessions, and how telecom professionals of al…

A major challenge facing the enterprise contact center is managing efficiency amidst the chaos. For many, this is a job for the supervisor.In this podcast, Jamie Stewart, Marketing Manager at Sytel, discusses how automation can manage efficiency more quickly and accurately than supervisors, for both inbound and outbound contact and the interplay be…

TaxConnex tackles telecom tax complexity, offers white glove service, Podcast“We don't want to just be a return provider,” says Robert Dumas, Managing Partner of TaxConnex. “We want to be part of the tax team. We want to be the telecom tax expert. So our clients can call us up with all sorts of tax questions unrelated to actual filings because we w…

PCs for People Offers Full-Service Electronics Recycling While Delivering Technology to People and Communities, ASCDI Podcast“We're a full-service electronics recycler,” says Loren Williams of PCs for People. In this podcast, we learn how PCs for People is not only a full-service recycler but also a recycler making a difference for both sides of th…

UCaaS is not a final destination: Mitel’s Luiz Domingos On Mitel Common Communications Framework, Mitel, Zoom Partnership, It's just another option that comes as part of this kind of solution“UCaaS is not a final destination,” says Luiz Domingos, Mitel’s CTO. “It's just another option that comes as part of this kind of solution. That's how we see i…

Even in today’s modern world, it’s incredibly challenging to extend affordable, reliable and high-performing broadband services to the 42 million rural Americans who lack access. In cities and suburbs, network infrastructure can serve thousands, whereas rural areas only cover a few dozen homes and businesses, pressuring revenue generation and affec…

Companies are dealing with open model vulnerabilitiesBill TennantIndustries are facing challenges in the practical and effective adoption of AI, with 33% of enterprises citing limited AI skills and expertise as a significant challenge. Companies are dealing with open model vulnerabilities. Despite 72% of organizations adopting AI in 2024, integrati…

In the first of a four-part series, join Doug Green and Megan Howse, SVP of Marketing at iQmetrix, as they discuss this October’s upcoming SummitX 2024—the only event of its kind focused on telecom retail. Megan explains how the much-loved Summit event brand was resurrected after demand from the telecom industry and how it has been revitalized as S…

The SKYBOXE 5G Fixed Wireless Access Router is basically a 3rd party device that will be available to business and home users where a long-term contract with one of the big three does not make sense. It will allow the consumer to pick and choose the components that they would like for their service.Mitch WeinraubDon Witt with The Channel Daily News…

Cavell Summit North America 2024 Set To Help Explore Industry Challenges As Cloud Communications Transforms, PodcastWhat can you do as a business to differentiate and be successful in the future?“We're seeing the markets in a bit of a slate of flux at the moment, a lot of people are trying to understand: what is their role,” says Dom Black, princip…

Differentiation and specialization creates a path to growth in a competitive market Jeff MillerIn this podcast episode, Jeff Miller, CEO of Synchronoss Technologies, spotlights the company's role as a leader in the evolving landscape of secure and intelligent personal cloud solutions. As data privacy and security become increasingly critical, Synch…

Research shows that revenue in the IT outsourcing market is projected to reach $512.50 billion USD in 2024. A big driver of this growth is the telecommunications industry, as operators are increasingly looking for niche expertise and proven digital transformation experience. Nowadays, the goal is to turn a telco into techco – a company able to rapi…

Joel DalyJoel Daly, Senior VP of Government Affairs and Product Strategy at Zayo, discusses the company's expansion into Mexico, including its partnership with leading Mexican infrastructure provider Fermaca. Zayo, a leading communications infrastructure provider, is responding to increased demand from customers for connectivity in Mexico, now the …

CCA Financial Summit Agenda, Jamie Hill, Zoom, Global Head of UCaaS Jamie Hill“It's really about monetizing voice and video in a world where a lot of the conversation and a lot of the perception is that voice is kind of a legacy technology and it is a technology that is going away in some respects when the reality, if you look at some statistics an…

A new study from Sage, the leader in accounting, financial, HR, and payroll technology for small and mid-sized businesses (SMBs), reveals the evolving role of technology channel and reseller partners in the U.S. and Canada. The study indicates a shift from point solutions providers and integrators to strategic advisors for SMBs, unlocking significa…

Oracle continues to expand the reach of the Oracle Cloud Infrastructure (OCI) with the new AT&T IoT agreement, Andrew De La Torre, GVP of Technology & Oracle Communications, describes to Don Witt of The Channel Daily News, a TR Publication, how Oracles fast OCI architecture will work well with the extensive AT&T IoT implementations.@Don Witt, Repor…

Theresa Szczurek has some advice on how to successfully sell your company, she’s done it three times.“First define the end you want,” says Theresa Szczurek, PhD. Theresa has decades long experience in technology. She has served as the CIO of the State of Colorado, a calling which included serving on the state cabinet while seeing to the need’s tech…

Vonage Names Kristy Thomas Senior Vice President of Global Channels and Alliances“The channel is a critical part of that growth strategy,” says Kristy Thomas, Senior Vice President of Global Channels and Alliances for Vonage. “Today, the channel is critical to Vonage. A majority of our revenue that comes into our organization is through indirect ro…

Empowering the MSP Community: MSP Seminar for Growth, MSPAA TEBO Event“I always like to say that in order for an MSP to really be successful with regards to cybersecurity or specifically with cybersecurity is it has to be internalized before it can really be evangelized,” says Chris Johnson Sr. Director of Cybersecurity Compliance Programs at CompT…

MSPs Can Leverage Evaluations from IFT’s Operational Assessments to Deliver Value-Added ServicesBURNABY, BC - September 5, 2024 - According to ongoing Operational Assessment projects from leading business process outsourcing company Integrated Financial Technologies (IFT), there are six back-office areas where many businesses lack efficiency— and t…

AT&T APEX is a title sponsor of the upcoming TEBO/MSPAA conference in Denver, Rick Chapes will be delivering one of the opening keynotes“The APEX model is a collaborative model,” says Rick Chapes Business Center Vice President for AT&T Partner Exchange. “APEX, which stands for AT&T Partner Exchange, is a resale program within AT&T's indirect distri…

You can integrate between the products very easy, no licensing. Same advantage is for the MSPs and for the channels. They can offer more services. Channel can offer to his customers more product that he doesn't need to have ten or fifteen different products to come to his end user, for his customer.Gal Naor“We are a pure software,” says Gal Naor, C…

“We are basically in the top performing MSPs,” says Ahmed Mahmood, President Ocean Solutions. “We've been growing somewhere between 70 and 150% over the past four or five years. We're staff of about 18 employees now, and we support about 4,500 users across the entire country here. We have clients all over the US. We have some clients with internati…

“We can now provide lead qualification as a service using AI and help reduce operating costs that traditionally would have been involved in that entire sales funnel,” says Paul Kleen, founder and CEO of Pitchit. Pitchit’s LQaaS takes on the heavy lifting of those very first few steps in the sales process, which can be very hard on people. The AI as…

“We work in a very customized way on these opportunities to, our trainers will meet with our service provider, understand the end customer, and then there will be a meeting with the end customer stakeholders and our service provider customer to really come up with a customized training agenda that meets the needs of their business,” says Katie Merr…

Survey finds 1 in 10 organizations haven’t begun migration process, while POTS lines remain present in companies where migration is underwayMigration option can be an upgrade“We found that 90% of enterprise customers are already moving towards some sort of POTS replacement,” says Clinton Fitch of Ooma. “They either have a plan in place or they're d…

Addressing Multi-UC Challenges in Voice Environments for UC PartnersNumber management across multiple UC platforms is a headache – complex, inefficient and manual configuration. It’s time for a fully unified solution. That is one of the key points that Mark Bunnell, COO of Nuwave makes in this CCA (Cloud Communications Alliance) and TR Publications…

“There is a large and huge opportunity for MSPs and MSSPs to provide those services to help the SMB market to be better prepared for compliance, for vendor assessment, to protect themselves against cyber-attacks,” says CEO and Co-Founder of Cynomi, David Primor. In this podcast, David Primor discusses how vCISO platforms are transforming the MSSP a…