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On this episode of Advances in Care , host Erin Welsh and Dr. Craig Smith, Chair of the Department of Surgery and Surgeon-in-Chief at NewYork-Presbyterian and Columbia discuss the highlights of Dr. Smith’s 40+ year career as a cardiac surgeon and how the culture of Columbia has been a catalyst for innovation in cardiac care. Dr. Smith describes the excitement of helping to pioneer the institution’s heart transplant program in the 1980s, when it was just one of only three hospitals in the country practicing heart transplantation. Dr. Smith also explains how a unique collaboration with Columbia’s cardiology team led to the first of several groundbreaking trials, called PARTNER (Placement of AoRTic TraNscatheteR Valve), which paved the way for a monumental treatment for aortic stenosis — the most common heart valve disease that is lethal if left untreated. During the trial, Dr. Smith worked closely with Dr. Martin B. Leon, Professor of Medicine at Columbia University Irving Medical Center and Chief Innovation Officer and the Director of the Cardiovascular Data Science Center for the Division of Cardiology. Their findings elevated TAVR, or transcatheter aortic valve replacement, to eventually become the gold-standard for aortic stenosis patients at all levels of illness severity and surgical risk. Today, an experienced team of specialists at Columbia treat TAVR patients with a combination of advancements including advanced replacement valve materials, three-dimensional and ECG imaging, and a personalized approach to cardiac care. Finally, Dr. Smith shares his thoughts on new frontiers of cardiac surgery, like the challenge of repairing the mitral and tricuspid valves, and the promising application of robotic surgery for complex, high-risk operations. He reflects on life after he retires from operating, and shares his observations of how NewYork-Presbyterian and Columbia have evolved in the decades since he began his residency. For more information visit nyp.org/Advances…
KaiNexus: Continuous Improvement, Leadership, and More
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Sisällön tarjoaa KaiNexus. KaiNexus tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time. This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
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Sisällön tarjoaa KaiNexus. KaiNexus tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time. This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
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×Learn more and register In this engaging episode of the KaiNexus Continuous Improvement Podcast, host Mark Graban welcomes Greg Jacobson , Co-Founder and CEO of KaiNexus, to discuss the much-anticipated KaiNexicon, the company's annual user conference. The conversation not only highlights the logistics and plans for the 2025 KaiNexicon but also dives into the essence of continuous improvement and the unique setup that makes this conference such a valuable experience. Key Discussion Points Introduction to KaiNexicon 2025 : Greg Jacobson shares his enthusiasm for the ninth annual KaiNexicon, emphasizing the conference’s goals and its role as a vital gathering for KaiNexus users. Reflections on 2024 and Forecasting for 2025 : Greg talks about how closing out the previous year impacts a small team and shares optimism regarding the financial outlook for 2025. Importance and Impact of KaiNexicon : The dialogue explores the significance of KaiNexicon, especially the cultural cross-pollination among industries that attend. Continuous Improvement and Engagement : Both speakers discuss the structured feedback process used to enhance the conference each year, reflecting KaiNexus' commitment to improvement. Unique Features of KaiNexicon : Key aspects such as the SpeedNexus session, as well as interactive opportunities available to users, are highlighted. Product Sneak Peeks and Innovations : Greg shares his passion for product development and how Kinexicon serves as a platform to preview upcoming advancements. Memorable Quotes: Greg Jacobson: "When you start realizing that you’re not copying and pasting even within industry, you can get a really excellent manifestation of what should lean or continuous improvement look like in your organization." Mark Graban: "It’s not the type of event where you sit there passively for the whole time. There are interactive sessions." Greg Jacobson: "At the fundamental core, all businesses are based on revenue, expenses, and people." Tune in next time for more insightful discussions on enhancing continuous improvement efforts.…
To view the webinar recording, for slides, and more Presented by Mark Graban Hosted by Linda Vicaro Are you looking for practical ways to eliminate errors and enhance efficiency in your organization? Join us for "Mistake-Proofing in Action: Real-World Examples Across Industries," an insightful webinar showcasing how organizations across healthcare, manufacturing, and service sectors have successfully implemented mistake-proofing techniques. Discover innovative solutions that prevent errors before they occur, improve safety and quality, and save valuable time and resources. Through inspiring case studies and actionable takeaways, you’ll learn how to adapt these proven approaches to your unique challenges. Don’t miss this chance to gain practical tools and insights to drive continuous improvement and operational excellence. Register today and see mistake-proofing in action!…
Register for the webinar February 12 from 1:00 pm - 2:00 pm ET Presented by Mark Graban Are you looking for practical ways to eliminate errors and enhance efficiency in your organization? Join us for "Mistake-Proofing in Action: Real-World Examples Across Industries," an insightful webinar showcasing how organizations across healthcare, manufacturing, and service sectors have successfully implemented mistake-proofing techniques. Discover innovative solutions that prevent errors before they occur, improve safety and quality, and save valuable time and resources. Through inspiring case studies and actionable takeaways, you’ll learn how to adapt these proven approaches to your unique challenges. Don’t miss this chance to gain practical tools and insights to drive continuous improvement and operational excellence. Register today and see mistake-proofing in action! Mark Graban, a senior advisor to KaiNexus, is an internationally-recognized author, speaker, and consultant. His latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now. Mark is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More. He serves as a consultant through his company, Constancy, Inc. Additionally, Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology’s “Leaders for Global Operations” Program. About the Presenter:Mark Graban…
Read the blog post We are often asked if continuous improvement and operational excellence are the same. They are not, but they are closely related. Continuous improvement involves constantly improving your business processes to reduce waste, cut costs, improve quality, and maximize human potential. It focuses on making each existing process perfect. Operational excellence goes further. It involves setting the organization up for growth by understanding what the market wants and creating an uninterrupted value stream that continuously feeds the need. It is essential to understand the difference between these two complementary paradigms that guide business operations management so that you can apply elements of both to streamline operations and achieve your most critical strategic goals.…
Read the blog post Taiichi Ohno, the father of the Toyota Production System, once said, “Without Standard Work, there is no Kaizen.” That’s a pretty bold statement, but when you think about the continuous improvement cycle, it makes a lot of sense. How can you move from the current state to the desired state if the current state is a moving target? Standard Work , which documents the current best practice for performing a task or process, and ensures that everyone is applying it, is a prerequisite for improvement. Here are 15 ways that Standard Work benefits organizations that leverage it.…
Presented by Brent Loescher on Nov 19, 2024 Get slides and more TKMG Academy An exploration of implementing LSW throughout Sperber Companies, a distributed Landscape Maintenance business made up of organically-grown business and M&A (read multiple cultures). Covering everything from embracing current cultures, developing an organizational culture with a common language, level setting business leader responsibilities, introducing Lean thinking, and implementing daily rhythms, this webinar will discuss the efforts, hurdles, and learnings this 5-year-old business is living every day. Brent has spent more than 20 years working in and on the business, improving operations within high-speed manufacturing, warehousing, distribution, distributed-services environments, and governmental agencies. A Lean practitioner at heart, Brent received his formal Toyota Production System training while working for Toyota Motor Sales in their North American Parts Operations. While with Toyota, he was responsible for operational design of two new warehouses built in Puerto Rico and Mexico City. A certified TPS trainer, he developed strategic warehouse design standards, while also serving as the Toyota Customer Service Diversity and Inclusion Champion Coordinator. He helped develop a Lean program for the landscape maintenance industry, implementing and evolving continuous improvement programs across the country since 2009. This included co-leading a team focused on the operational integration of a $2 billion dollar merger. Brent is currently responsible for Learning & Development and CI for a start-up Landscape Maintenance & Construction company doing work in 14 states. He has a BA in Business Management from Mercyhurst University and is a retired military veteran, having served 21 years in the US Army and US Army Reserve.…
Read the blog post I often find myself falling into the common trap of believing that if something is worthwhile, it is necessarily difficult. I think we all expect that valuable things are hard. The truth is, however, that sometimes the most effective and impactful things we can do are really quite simple. When it comes to continuous quality improvement, this is absolutely the case. Here are 9 examples of quality improvement tools, techniques, and technology that are uncomplicated yet extremely valuable.…
Mark Graban, from KaiNexus, chats with Brent Loescher about his upcoming webinar: It will be presented live on November 19 from 1:00 pm - 2:00 pm ET Register here An exploration of implementing LSW throughout Sperber Companies, a distributed Landscape Maintenance business made up of organically-grown business and M&A (read multiple cultures). Covering everything from embracing current cultures, developing an organizational culture with a common language, level setting business leader responsibilities, introducing Lean thinking, and implementing daily rhythms, this webinar will discuss the efforts, hurdles, and learnings this 5-year-old business is living every day. About Brent: Brent has spent more than 20 years working in and on the business, improving operations within high-speed manufacturing, warehousing, distribution, distributed-services environments, and governmental agencies. A Lean practitioner at heart, Brent received his formal Toyota Production System training while working for Toyota Motor Sales in their North American Parts Operations. While with Toyota, he was responsible for operational design of two new warehouses built in Puerto Rico and Mexico City. A certified TPS trainer, he developed strategic warehouse design standards, while also serving as the Toyota Customer Service Diversity and Inclusion Champion Coordinator. He helped develop a Lean program for the landscape maintenance industry, implementing and evolving continuous improvement programs across the country since 2009. This included co-leading a team focused on the operational integration of a $2 billion dollar merger. Brent is currently responsible for Learning & Development and CI for a start-up Landscape Maintenance & Construction company doing work in 14 states. He has a BA in Business Management from Mercyhurst University and is a retired military veteran, having served 21 years in the US Army and US Army Reserve. Brent is a girl-dad that, along with his wife, Kim, is anxiously awaiting the birth of their second grandchild. In his free time, he finds a way to see the Green Bay Packers wherever they play, enjoys boating, and spending time being creative around the house.…
Read the blog post Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because there are no winners and losers. There is no defense because everyone is on the same side. One participant tries to deliver the ball to the other in a way that they will be able to grab and return it. The ability to catch and throw a ball is important because it is a foundation for success in many other, more complex sports. The Lean idea of catchball involves moving ideas and information from one person or team to another and, much like catch from childhood, it forms the basis for complicated decision-making and policy development.…
Read the blog post The process you use to develop your strategic plan is as important as the plan itself. Many organizations adopt the Hoshin Kanri method (also known as Hoshin Planning or Strategy Deployment), which integrates daily management with the strategic breakthroughs needed to propel the organization forward. Hoshin Kanri helps create specific, actionable plans and allocates the resources necessary to achieve them. An important element of Hoshin Kanri is not just the setting of top-down objectives but also ensuring a two-way dialogue between leadership and employees, known as "catchball." This ongoing feedback loop ensures that strategic objectives are both communicated effectively and adjusted based on input from all levels of the organization. The entire process becomes an iterative cycle that aligns with the Plan-Do-Study-Adjust (PDSA) framework, fostering continuous learning and improvement. Here are the seven steps typically followed in the Hoshin Kanri process:…
Video, slides, and more Presented by Melissa Sherman Why is change so hard? Change is a complex and multifaceted process that often evokes a wide range of emotions and challenges. Despite these challenges, change is an inevitable part of life and is often necessary for growth, progress, and adaptation. By acknowledging the difficulties associated with change and providing support, encouragement, and clear communications, we can help individuals and organizations embrace change and Continuous Improvements more effectively. As continuous improvement practitioners, we don’t always think about the impact our continuous improvement initiatives will have on the employees. Learning objectives: Throughout this session, we will look at various ways to improve the sustainability of our projects. Let’s discuss the importance of making sure we are embedding change management into your continuous improvement efforts. We will look at what change is, the resistance to it, the journey/change curve an individual goes through, the various change models, and some strategies you can use to assist in your efforts. Accomplished Lean Leader and Sought-after Speaker recognized for driving continuous improvement initiatives and sharing change best practices, honed from 30 years of expertise in process excellence. Holistic ability to drive enterprise Six Sigma, Lean, and Kaizen deployments, delivering quantifiable productivity, efficiency, and waste elimination gains. Coached business teams during organizational adoption of agile solutions for high-level value delivery. Delighted business partners and stakeholders through strategic data-driven roadmap planning and creation.…
The blog post In this episode, we discuss how to create a culture of continuous improvement in the workplace. We'll cover seven surefire ways to promote improvement, including making it ongoing, involving all employees, removing barriers to improvement, celebrating all types of improvement, providing resources and recognition for improvement efforts, and leading by example. By following these tips, you can create a workplace where everyone is constantly striving to be better.…
In today's episode host Mark Graban, a senior advisor with KaiNexus, chats with Yehor Skorodumov, a senior web application developer who joined our team earlier this year. In the episode, Yehor talks about his rigorous and analytical approach to researching companies, including KaiNexus. He also shares about the interviewing process, a little bit about what he does in his role, and what his first few months at the company were like. Learn more about KaiNexus: https://kainexus.com/ And KaiNexus careers: https://www.kainexus.com/continuous-improvement/kainexus-team…
Mark Graban of KaiNexus talks with Melissa Sherman to preview her webinar... Register here Why is change so hard? Change is a complex and multifaceted process that often evokes a wide range of emotions and challenges. Despite these challenges, change is an inevitable part of life and is often necessary for growth, progress, and adaptation. By acknowledging the difficulties associated with change and providing support, encouragement, and clear communications, we can help individuals and organizations embrace change and Continuous Improvements more effectively. As continuous improvement practitioners, we don’t always think about the impact our continuous improvement initiatives will have on the employees. Learning objectives: Throughout this session, we will look at various ways to improve the sustainability of our projects. Let’s discuss the importance of making sure we are embedding change management into your continuous improvement efforts. We will look at what change is, the resistance to it, the journey/change curve an individual goes through, the various change models, and some strategies you can use to assist in your efforts. About the Presenter: Melissa Sherman Accomplished Lean Leader and Sought-after Speaker recognized for driving continuous improvement initiatives and sharing change best practices, honed from 30 years of expertise in process excellence. Holistic ability to drive enterprise Six Sigma, Lean, and Kaizen deployments, delivering quantifiable productivity, efficiency, and waste elimination gains. Coached business teams during organizational adoption of agile solutions for high-level value delivery. Delighted business partners and stakeholders through strategic data-driven roadmap planning and creation.…
Welcome to the KaiNexus Continuous Improvement Podcast, hosted by Mark Graban, Senior Advisor at KaiNexus. In today's episode, we share insights from one of our YouTube videos , featuring two esteemed leaders from UMass Memorial Health. Cathy Burke and Jeff Marks discuss how KaiNexus, known internally as "Innovation Station," helps them drive leadership and continuous improvement in their organization. Cathy Burke shares her leadership approach of inviting team members to raise opinions, identify obstacles, and work collaboratively—values that Innovation Station enables through its platform. Jeff Marks adds how the platform supports their weekly commitment to optimize performance, leveraging both new ideas and past solutions to avoid redundant efforts. Together, Cathy and Jeff highlight the impact of empowering every employee, regardless of role, to contribute ideas that can affect change on a larger scale. Discover how Innovation Station tracks, monitors, and facilitates execution on these improvements, ensuring that opportunities lead to tangible successes. To learn more about how KaiNexus can support your improvement initiatives, visit www.kainexus.com .…
In this video, Mark Graban, senior advisor at KaiNexus, chats with Marc Haberer, a process engineer at one of our customers, Polytainers. At KaiNexus, we believe our success is best reflected in the achievements of our customers. Each year at KaiNexicon, we honor some of our most outstanding customers through the Nexie Awards. This Annual Nexie Award Ceremony is a cherished highlight of KaiNexicon, celebrating our customers' dedication and exceptional accomplishments over the past year. Learn more: https://blog.kainexus.com/customer/announcing-our-2024-nexie-award-winners This year’s Award for Top Turnaround goes to Polytainers. The Top Turnaround is awarded to the organization that has displayed the most progress using KaiNexus to build its improvement culture since last year’s conference. The Polytainers team has demonstrated a remarkable commitment to collaboration and their willingness to work with us on redefining their processes has led to a fantastic partnership. Building from the ground up is never easy, but through exceptional leadership, teamwork, and dedication, they have made leaps and bounds forward in creating standard practices. Their commitment to excellence serves as an inspiration to us, reminding us of the incredible impact that determination, an open mind, and partnership can have on achieving success. Thank you for being an incredible partner to us.…
Read the blog post When leaders consider implementing a structured business process improvement methodology , one of the challenges they often face is explaining to employees what types of opportunities to consider. Usually, there are some apparent needs that people attack immediately. Still, once those are addressed, it can be challenging to recognize the flaws in processes, especially ones you operate every day. A practical approach for overcoming this issue is providing employees with categories of improvement potential to keep in mind. Sharing a few examples with your team — and asking lots of questions — can help spark ideas, get people thinking creatively, and foster innovation. Of course, recognizing the opportunities for improvement is only the first step. Next, your team will need to leverage various improvement techniques to implement positive change. This post breaks down common improvement needs into several categories and then covers several practical tools for problem-solving .…
In this webinar, we’re mixing up the format a bit to maximize time for Q&A and discussion. Please watch this longer webinar first: https://www.youtube.com/watch?v=0wwlaxfN8AE In this video, Mark Graban will give a short presentation that recaps and updates his thoughts on some of these concepts. We’ll also conduct some live polling (and see the results) related to the level of psychological safety that attendees feel in their organizations. Mark is also joined by KaiNexians Kaleigh Krauss and Linda Vicaro for discussion and their insights and stories. The rest of the webinar was a Q&A discussion moderated by Morgan Wright, where you can ask your questions related to how leaders can cultivate a culture where everybody feels safe enough to speak up about problems, ideas, mistakes, and more. Learning Objectives: Define psychological safety and explain its significance in the workplace. Identify the relationship between psychological safety and continuous improvement. Develop strategies for leaders to cultivate psychological safety within their teams. Understand methods to assess and sustain psychological safety in the organization. Mark Graban is an author, speaker, and consultant, whose latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of the award-winning book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement" and others, including "Measures of Success: React Less, Lead Better, Improve More." He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus (and had his 13-year KaiNexiversary recently!). Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Mark earned a B.S. in Industrial Engineering from Northwestern University, an M.S. in Mechanical Engineering, and an M.B.A. from the Massachusetts Institute of Technology’s “Leaders for Global Operations” Program.…
In this episode, Mark Graban previews an upcoming webinar live event. Register here I'm excited to invite you to join me on August 21st for a special webinar titled “ Ask Us Anything! Psychological Safety and Continuous Improvement .” This session, running from 1:00 – 2:00 PM ET, is designed to be highly interactive, with a focus on your questions and insights. You can also view this as a LinkedIn Live streaming session . But we'll only be able to take and answer live questions from the Zoom Webinar crowd . Psychological safety is a crucial foundation for any organization striving to foster continuous improvement. When team members feel safe to speak up–whether it's to share ideas, report problems, or admit mistakes–they are more likely to contribute to a culture of continuous learning and improvement. Without psychological safety, the fear of blame or retaliation can stifle innovation and lead to missed opportunities for growth. In our previous KaiNexus webinar, I discussed the importance of psychological safety and how it ties into continuous improvement. If you missed that session, don't worry–you'll receive a link to the recording when you register . I encourage you to watch it before the August 21st webinar, as it will set the stage for our discussion. I'll kick off the session with a brief 15-minute presentation recapping the key points from the previous webinar and sharing some updated thoughts on fostering psychological safety. We'll then conduct live polling to gauge the level of psychological safety attendees feel in their organizations, providing us with real-time data to inform our discussion. The heart of this webinar will be the Q&A session, moderated by Morgan Wright. I'll be joined by some other “KaiNexians” to share their thoughts on our culture. This is your chance to ask anything related to building a culture where everyone feels safe to engage in continuous improvement activities. Whether you're curious about specific strategies, leadership behaviors, or methods for sustaining psychological safety over time, we're here to provide practical insights. By the end of this session, you'll be able to: Define psychological safety and understand its critical role in the workplace. Identify the connection between psychological safety and continuous improvement. Develop actionable strategies for cultivating psychological safety within your teams. Assess and sustain psychological safety in your organization. To sum up, my goal for this webinar is to help you develop practical strategies to build psychological safety in your teams. This is about more than just making people comfortable–it's about creating an environment where continuous improvement is possible because people feel safe to contribute, challenge the status quo, and learn from mistakes. I hope you'll join us and bring your questions, your experiences, and your ideas. Let's make this a lively and impactful session! Register: Ask Us Anything! Psychological Safety and Continuous Improvement Why This Topic MattersWhat to Expect on August 21stLearning Objectives…
Welcome to the Continuous Improvement Podcast with Mark Graban! In this episode, we celebrate Justin Self, Performance Improvement Manager at Barnes Jewish Hospital, and recipient of the prestigious Nexie Award from KaiNexus. Join us as Justin shares his decade-long journey in continuous improvement at BJC Health, highlighting the importance of standardization, grassroots efforts, and leveraging KaiNexus for both top-down and bottom-up improvements. 🎉 Key Highlights: - Justin's honorary KaiNexian award and its significance - The evolution of continuous improvement at BJC Health - Transition from paper idea boards to using KaiNexus - Importance of standardization in large health systems - Collaborative growth with KaiNexus' customer success team - Practical tips on managing continuous improvement portfolios 🔔 Subscribe for more insights into continuous improvement and learn from industry leaders! Learn more about KaiNexus: KaiNexus Website https://kainexus.com/ #ContinuousImprovement #LeanHealthcare #KaiNexus #NexieAward #BJCHealth #PerformanceImprovement #Standardization #HealthcareInnovation #CustomerSuccess…
Welcome to the KaiNexus Continuous Improvement Podcast with Mark Graban! In this special episode, we celebrate Mike McGowan, Director of Process Excellence at Memorial Health System in Marietta, Ohio, and recipient of this year's prestigious Lifetime Achievement Nexie Award from KaiNexus. Join us as Mike shares his inspiring journey in continuous improvement, the evolution of process excellence at Memorial Health, and the impactful integration of KaiNexus into their system. 🎉 Key Highlights: - Mike's honorary KaiNexian award in memory of Chris Burnham - Transition from project-oriented work to a culture of continuous improvement - Incorporating KaiNexus for tracking projects, quality initiatives, and safety improvements - Importance of standardization and iterative growth in lean practices 🔔 Subscribe for more insights into continuous improvement and learn from industry leaders! 🔗 Useful Links: Learn more about KaiNexus: https://www.kainexus.com #ContinuousImprovement #LeanHealthcare #KaiNexus #NexieAward #MemorialHealth #ProcessExcellence #Standardization #HealthcareInnovation #CustomerSuccess…
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1 Travel Delays, Crowdstrike, Healthcare Impact, Learning From Mistakes - Mark Graban & Greg Jacobson 18:45
Welcome to the latest episode of the KaiNexus Continuous Improvement podcast! In this engaging conversation, Mark Graban, Senior Advisor with KaiNexus, sits down with Greg Jacobson, CEO and co-founder of KaiNexus. They chat about various topics, including lean principles, continuous improvement, and the significant impact of the recent CrowdStrike software glitch on multiple sectors, including healthcare. Mark shares his personal travel delays caused by the glitch, while Greg discusses the broader implications, such as the disruptions in emergency healthcare services. They explore the importance of psychological safety and how KaiNexus fosters a culture where employees feel safe to speak up about mistakes. The discussion also covers the value of mistake-proofing, robust testing processes, and learning from both internal and external errors to enhance continuous improvement practices. Join Mark and Greg as they reflect on lessons learned, the importance of a kind and constructive response to mistakes, and the necessity of maintaining dynamic checklists in response to changing conditions like the ongoing COVID-19 pandemic. Hashtags: #ContinuousImprovement #LeanPrinciples #Kinexis #SoftwareGlitch #HealthcareImpact #PsychologicalSafety #MistakeProofing #Leadership #GregJacobson #MarkGraban #LeanThinking00:00:26: KaiNexus Mid-Annual Meeting overview 00:00:44: Discussion about travel delays 00:00:55: Impact of Crowdstrike software issue 00:05:34: Software bugs and testing procedures 00:07:17: Psychological safety and response to mistakes in KaiNexus 00:11:02: Checklist usage and adjustments 00:16:00: Learning from Crowdstrike situation 00:17:46: Wrapping up and future Ask Us Anything session…
In this insightful webinar, Karen Friedenberg, Founder and Managing Director of Performance Improvement Consulting, explores how to leverage a Strategy to Execution Framework to achieve sustainable business results. The webinar delves into the critical aspects of strategy execution, emphasizing the importance of clear communication, organizational alignment, and operational consistency. Strategy Articulation : Karen emphasizes the need for strategy to be communicated in a clear and powerful way. This ensures that all stakeholders understand the direction and objectives of the organization, fostering a unified approach towards achieving goals. Organizational Alignment : The importance of aligning the leadership team and the entire organization to the company's goals is highlighted. Karen discusses methods to ensure that everyone understands how their contributions align with and support the overall strategy. Operational Alignment : Ensuring that processes and operations are consistent and aligned with the strategy is crucial. Karen shares insights on how to streamline operations to support strategic objectives effectively, reducing inefficiencies and improving performance. Executing with Excellence : Karen underscores the necessity of having a robust structure and method in place to manage strategy and key initiatives. This includes establishing clear roles, responsibilities, and metrics to track progress and ensure accountability. Organizational and Culture Change : Building a culture of performance improvement and bringing people along for the journey is essential for sustained success. Karen discusses techniques for fostering a culture that embraces change, continuous improvement, and innovation. Karen Friedenberg brings a unique perspective to strategy execution, combining her experience in consulting with her background in industry. As a former executive, she understands the importance of having executable plans that deliver results. She has led Strategic Program Management and Operational Excellence departments, overseeing large business and digital transformations. Karen is passionate about listening, connecting the dots, and using various disciplines such as Lean Six Sigma, change management, and design thinking to solve business problems and facilitate sustainable change. For more detailed insights and to access the slides, visit: Leveraging a Strategy to Execution Framework - A Journey of Transformation .…
Link to the blog post Leaders who want to develop a culture of rapid continuous improvement have many tools at their disposal. So many that it can be challenging to keep them all in mind when deciding how to execute an opportunity for improvement or address a difficult challenge. Most organizations don't use all of these techniques simultaneously, but each can be remarkably effective when applied to the right situation. We put together a list of the most common and helpful business process improvement tools and techniques that you can start implementing today. Each will help your team improve product quality, increase customer satisfaction, and achieve optimal performance with minimal waste.…
Register here In this video, Mark Graban (webinar host from KaiNexus) talks with Karen Friedenberg about her webinar. Scheduled for: July 23 from 1:00 pm - 2:00 pm ET Presented by Karen Friedenberg What is a Strategy to Execution Framework? How can this be leveraged to achieve sustainable business results? Learn more about how to execute a journey of Transformation from: 1. Strategy Articulation – How to ensure strategy is communicated in a clear and powerful way. 2. Organizational Alignment – Is the leadership team and the organization aligned to how they contribute to the company goals? 3. Operational Alignment – How to ensure processes and operations are consistent and aligned to strategy. 4. Executing with Excellence – Is there a structure and method in place to ensure strategy and key initiatives are managed? 5. Organizational and Culture Change – How do you build a culture of performance improvement and bring people along for the journey? About the Presenter: Karen Friedenberg is the Founder and Managing Director of Performance Improvement Consulting. Having worked both in Consulting and within industry, Karen brings a unique perspective to strategy execution. Karen sat in the seat of an executive, so having executable plans that deliver results is imperative. She built out and led Strategic Program Management and Operational Excellence departments leading large business and digital transformations. Karen is passionate about listening, connecting the dots and bringing her experience in various industries, lean six sigma, change management, design thinking and other disciplines to solve business problems and facilitate sustainable change.…
Read the blog post Here at KaiNexus, we get the opportunity to chat with organizations across all industries and write about many different continuous improvement tools and techniques they use. Lately, I’ve been thinking about two things that most have in common. First, the tools they use are generally simple but not easy. And second, the key to success lies in the planning phase. Both of these observations apply to Kaizen events. The concept is straightforward. A team sets aside other responsibilities for a few days to focus on solving an important challenge in short order. That’s pretty simple, but getting results requires a significant amount of planning and preparation Fortunately, there is a well-defined path to success. Here are the seven simple steps to follow before you kick off your next event.…
Today, host Mark Graban (a Senior Advisor) with KaiNexus is joined by our new Manager of Customer Enablement, Andrea Beidl. We'll learn about her background, why she joined KaiNexus, and what appealed to her during the recruiting and interviewing process. Learn a little about her onboarding process -- and what she thinks are the best things and the worst things about living in Austin — oops, I mean San Antonio. Learn more about KaiNexus: https://kainexus.com/…
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1 Webinar: Ask Us Anything! The KaiNexus Lean Strategy Team - Linda Vicaro, Lynn Howell, Mark Graban 1:00:10
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It's time for another lively and informative "Ask Us Anything!" webinar. This time, we're featuring Linda Vicaro and Lynn Howell, the KaiNexus Lean Strategy team, joined by host and moderator Mark Graban. Learn more about our webinars: https://www.kainexus.com/webinars It's time for another lively and informative "Ask Us Anything!" webinar. This time, we're featuring Linda Vicaro and Lynn Howell, the KaiNexus Lean Strategy team, joined by host and moderator Mark Graban. Learn more about our webinars: https://www.kainexus.com/webinars Related Content: Watch all three Habits webinars and more Mark's "Lean Office Gone Wrong" video Questions: Linda and Lynn , could you tell us about your professional background and career? Feel free to add a fun fact if you'd like. How can we effectively communicate the value of continuous improvement to leadership and secure their buy-in? How can we engage leaders to support ongoing daily continuous improvement or small Kaizen initiatives that might not have immediate, impressive ROIs? How do we explain the benefits of continuous quality improvement and data usage to those who believe, "we already collect data" but don't use it to improve processes? What strategies can overcome employee resistance to change in a lean transformation? What are best practices for engaging staff in continuous improvement? How can a small company with limited resources start implementing lean practices? How can a large organization with over 20,000 employees foster a culture of continuous improvement despite slow processes? What tips and processes can help during an in-person session to create a new process for assessing and onboarding technology? How can we integrate lean with existing digital transformation efforts to enhance continuous improvement and innovation? How can we ensure consistent implementation and sustainment of lean practices over time? Where should a sales or service-oriented organization focus first when implementing continuous improvement?…
Join us for another exciting and insightful "Ask Us Anything!" webinar featuring the KaiNexus Lean Strategy team. This interactive session is scheduled for June 20 from 2:00 - 3:00 ET. Register here Presenters: Linda Vicaro Lynn Howell Host and Moderator: Mark Graban In this live event, our experts will tackle your questions about continuous improvement, lean methodologies, and more. Whether you submit your questions in advance or ask them during the webinar, our team is ready to provide valuable insights and practical advice. 🔹 Submit Your Questions: Get your queries answered by Linda, Lynn, and Mark by submitting them ahead of time or participating live. 🔹 Who Should Attend: This webinar is perfect for anyone involved in or curious about lean strategies and continuous improvement, including industry professionals, managers, and enthusiasts. Don't miss this opportunity to engage directly with the KaiNexus Lean Strategy team. Subscribe to our channel and hit the notification bell to stay updated on our latest content and live events. 📅 Date: June 20 🕑 Time: 2:00 - 3:00 ET Follow Us: Website: KaiNexus LinkedIn: KaiNexus LinkedIn #LeanStrategy #ContinuousImprovement #KaiNexus #Webinar #AskUsAnything…
Blog post link Gemba walks have become a widely adopted management technique. Leaders gain valuable insights into organizational value flow and often discover improvement opportunities by directly visiting the work environment. This collaborative approach involves employees sharing details about their tasks and the reasons behind them. Why are Gemba Walks Important?…
Today, host Mark Graban (a Senior Advisor) with KaiNexus is joined by our new Vice President of Marketing, Josh Feldman. We'll learn about his background, why he joined KaiNexus, and why he moved from Chicago. Is he is Cubs fan or a White Sox fan? And what does his think about Chicago pizza? The answer may surprise you. Learn more about KaiNexus: https://kainexus.com/…
The blog post James Womack and Dan Jones are the founders of the Lean Enterprise Institute and the Lean Enterprise Academy (UK), respectively. Their book, Lean Thinking: Banish Waste and Create Wealth in Your Corporation , is considered by some to be the bible of Lean Manufacturing. It was initially published in 1996 based on their in-depth study of Toyota’s fabled Toyota Production System (TPS). Womack and Jones realized that every business output results from a process. Process thinking in operations management requires leaders and workers to view the organization as a set of related processes that work together for a common goal rather than a group of departments supporting a specific function. These ideas are widely used by organizations in every sector to better design, track, and optimize business operations. Companies have not done away with functional departments. Instead, they view the work departments do differently. Departments don't exist on their terms. Each receives inputs from other functions and provides outputs that other departments must consume to complete their work. In short, each function or person contributes to one or more business processes. So, instead of managing departments, process thinking means managing entire operations. A process might move through a series of teams or functions, each with its requirements, but the purpose of each one is to create value for the customer, which is what matters.…
Watch the recording and more info This was presented on May 30, 2024 by Dr. William Harvey Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion. What is Enterprise Excellence? Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization. What might I learn? A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo. Who might benefit? Anyone and everyone leading folks from the shop floor to top floor. Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.…
Register to attend the webinar or view the recording Presented by Dr. William Harvey on May 30, 2024, 1 pm ET. Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion. What is Enterprise Excellence? Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization. What might I learn? A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo. Who might benefit? Anyone and everyone leading folks from the shop floor to top floor. About the Presenter:Dr. William Harvey Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.…
Link to the blog post James Womack and Dan Jones are the founders of the Lean Enterprise Institute and the Lean Enterprise Academy (UK), respectively. Their book, Lean Thinking: Banish Waste and Create Wealth in Your Corporation , is considered by some to be the bible of Lean Manufacturing. It was initially published in 1996 based on their in-depth study of Toyota’s fabled Toyota Production System (TPS). Womack and Jones realized that every business output results from a process. Process thinking in operations management requires leaders and workers to view the organization as a set of related processes that work together for a common goal rather than a group of departments supporting a specific function. These ideas are widely used by organizations in every sector to better design, track, and optimize business operations. Companies have not done away with functional departments. Instead, they view the work departments do differently. Departments don't exist on their terms. Each receives inputs from other functions and provides outputs that other departments must consume to complete their work. In short, each function or person contributes to one or more business processes. So, instead of managing departments, process thinking means managing entire operations. A process might move through a series of teams or functions, each with its requirements, but the purpose of each one is to create value for the customer, which is what matters.…
Read the blog post Maybe Albert Einstein was talking about continuous improvement when he said, “Not everything that can be counted counts, and not everything that counts can be counted.” We couldn’t have said it better ourselves. Too often, we see organizations struggling to measure only those things that can be tied to a dollar amount and they, unfortunately, neglect the impact of ALL improvements. Let’s have a look at the top six ways to measure the impact of your organization’s improvement efforts.…
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1 [Webinar] Lean: From Theory to Practice - One City’s (and Library’s) Lean Story… Abridged 1:00:20
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Presented by Elizabeth Chase View slides and video Join us for a look at how one library’s practice of Lean introduced a city to its benefits and informed the design of the 5th largest public library in Texas, a 158,000-square-foot library (in a repurposed rocket factory). Covering everything from creating a Lean training curriculum to specific examples of applied Lean fundamentals – with a detour into Vaccine site administration – this webinar has something for everyone interested in continuous improvement and/or libraries. Elizabeth Chase is the Material Services Manager for the Frisco Public Library. Elizabeth began her career with the City of Frisco in 2003. Before taking her current position, her roles at the Library included Adult Services Reference Librarian, Cataloger, and Senior Librarian. In the category of “other duties as assigned,” Elizabeth is a member of the Frisco Lean Team Steering Committee, which develops and implements Lean certification for City employees. Her primary role is teaching a 4-hour Lean fundamentals class to employees throughout the City and celebrating the improvements made as a result.…
Read the blog post The renowned football coach and philosopher, Vince Lombardi, once said, “ Perfection is unattainable, but if we chase perfection, we catch excellence. ” That’s the mindset of a Lean organization. There’s a bedrock belief that every process, investment, employee, or action should directly translate to value for the customer with no waste. That ideal is unattainable, of course, but Lean organizations try to get close to it every day, and in doing so, reach a level of success that their competitors can only envy. Every Lean organization is unique, but there are some core qualities that they tend to have in common.…
Register for the webinar Join Mark Graban as he hosts Elizabeth Chase to preview her webinar... April 24 from 1:00 pm - 2:00 pm ET Presented by Elizabeth Chase One City’s (and Library’s) Lean Story… Abridged Join us for a look at how one library’s practice of Lean introduced a city to its benefits and informed the design of the 5th largest public library in Texas, a 158,000-square-foot library (in a repurposed rocket factory). Covering everything from creating a Lean training curriculum to specific examples of applied Lean fundamentals – with a detour into Vaccine site administration – this webinar has something for everyone interested in continuous improvement and/or libraries. Attendees will be able to ask as many questions that dive into specific details as time allows. Elizabeth Chase is the Material Services Manager for the Frisco Public Library. Elizabeth began her career with the City of Frisco in 2003. Before taking her current position, her roles at the Library included Adult Services Reference Librarian, Cataloger, and Senior Librarian. In the category of “other duties as assigned,” Elizabeth is a member of the Frisco Lean Team Steering Committee, which develops and implements Lean certification for City employees. Her primary role is teaching a 4-hour Lean fundamentals class to employees throughout the City and celebrating the improvements made as a result.…
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1 6 Steps to Continuous Improvement in the Automotive Industry 6 Steps to Continuous Improvement in the Automotive Industry 8:15
Find the blog post and the infographic Written by Danielle Yoon, read by Mark Graban. The post starts: Manufacturers of all kinds seek to achieve continuous quality improvement because it ensures the consistency of products delivered to customers and protects against the competition. It also paves the path to compliance with industry-specific standards. This is crucial in the automotive sector because defective vehicle parts may lead to expensive recalls—or worse, accidents that cost lives. Fortunately, continuous improvement has a long history in automotive manufacturing . Many of the tools and techniques widely used by organizations worldwide were explicitly developed to ensure the quality and efficiency of automotive manufacturing. Toyota was a pioneer of many of the CQI approaches used today. Whether you are using language like CQI, TQM, Lean, TPS, or Lean Six Sigma, these approaches described below still apply. As you might imagine, the benefits of a successful continuous improvement program are significant, including: 6 Steps to Continuous Improvement in the Automotive Industry…
Welcome to the KaiNexus Continuous Improvement Podcast. Today, we're excited to host Greg Jacobson, a lean thinker, and an inspiring visionary who has made significant strides in propagating the lean approach in the healthcare sector and beyond. Learn more about KaiNexicon In this captivating dialogue, Mark Graban helps unravel the remarkable journey of Greg, highlighting his deep-rooted dedication to continuous improvement that stretches back to his early days in his mother's tuxedo shop. Unfolding the chapters of Greg's extraordinary journey, we learn about the inception of KaiNexus, which came to life from the chaos of email clutter, evolving to become a robust system that fosters improvement and efficiency. Greg's story serves as a testament to the far-reaching influence of a single individual's dedication to constant betterment, potentially catalyzing a revolution in the industry by propelling productivity and quality of care forward.…
Video, slides, and more Presented by Tracy Defoe How do you develop coaching skills in yourself and others? Why would you want to? Everyone who manages people is asked to coach. Most of us think we are good at it. If you were lucky enough to learn how to develop and coach people because you were coached well from the start of your career, you are unusual. Most of us have to learn a new, quiet way of working with people to coach and develop them. Join kata coach Tracy Defoe for her ideas on developing coaching skills the Toyota Kata way, based on years of personal and group experiential learning experiments. This webinar is a preview of a deep dive Tracy is facilitating at the upcoming Kata Summit, KataCon10, coming up in April 2024. Tracy Defoe is an adult educator specializing in learning at work. About ten years ago she started coaching to develop a scientific mindset in people improving their processes at work using the Improvement and Coaching Kata detailed in Mike Rother's Toyota Kata books. She is a cofounder of the global women's group Kata Girl Geeks, cofounder of Kata School Cascadia, and a facilitator with Tilo Schwarz's Kata Coaching Dojo Masterclass.…
Read the blog post We often describe Kaizen as a way of looking at the world rather than a prescription for how to achieve positive change. Kaizen thinkers seek to make small changes to operations daily in search of higher quality, more efficiency, and less waste. But because the concept of Kaizen is so philosophical, it can be a challenge for people new to the idea to understand what it means in practical terms. Related: What is Kaizen? One useful tool for training managers to adopt the Kaizen mindset is called the 5 M’s. By consistently examining the 5 M’s, managers will be able to recognize when something in a process is not working and improve efficiency and profitability. This model can be used for risk mitigation, addressing safety issues, and improving quality. It can be used right alongside other Kaizen techniques such as the 5 Whys, 5S, and Gemba walks. Humanpower Machines Materials Methods Measurements…
To be presented March 21 from 1:00 pm - 2:00 pm ET This is a quick preview where host Mark Graban, a senior advisor with KaiNexus, chats with webinar presenter Tracy Defoe. Registration Link Webinar Description: How do you develop coaching skills in yourself and others? Why would you want to? Everyone who manages people is asked to coach. Most of us think we are good at it. If you were lucky enough to learn how to develop and coach people because you were coached well from the start of your career, you are unusual. Most of us have to learn a new, quiet way of working with people to coach and develop them. Join kata coach Tracy Defoe for her ideas on developing coaching skills the Toyota Kata way, based on years of personal and group experiential learning experiments. This webinar is a preview of a deep dive Tracy is facilitating at the upcoming Kata Summit, KataCon10, coming up in April 2024. Tracy Defoe is an adult educator specializing in learning at work. About ten years ago she started coaching to develop a scientific mindset in people improving their processes at work using the Improvement and Coaching Kata detailed in Mike Rother's Toyota Kata books. She is a cofounder of the global women's group Kata Girl Geeks, cofounder of Kata School Cascadia, and a facilitator with Tilo Schwarz's Kata Coaching Dojo Masterclass.…
Visit the KaiNexus YouTube Channel In this episode, we hear three clips with Tory Schrock, Director of Organizational Excellence at Pella Regional Health Center. Learn more about KaiNexus
The blog post Ecologists and other environmentally aware people often talk about the goal of "Zero Waste." But, of course, that's an outstanding goal for business as well. Reducing waste is at the heart of the Lean business methodology. The purpose of Lean is to spend more of your time creating value for customers by reducing or eliminating everything that does not produce value (AKA the waste). Value can take the form of finished goods, services, or information. To make it easier to identify waste in business processes, Lean practitioners target eight specific types of waste. Although the Lean approach originated in manufacturing, it is used in almost every sector. Strikingly the eight wastes are common across industries, including software development, construction, healthcare , and education. Although it is not as apparent as it may be on a factory floor, the set of tasks and activities performed in any sector creates a production process that ultimately provides value to a customer. While some of the wastes are self-explanatory, others are more difficult to recognize. This post aims to help by giving a few examples of each type of waste in various businesses. Hopefully, they will help you think about how waste may be occurring in your operations and how to begin designing processes that minimize it. Of course, the people who are most likely to find and correct waste are the process operators, so it is a good idea to share these examples with them and provide a way for each employee to submit opportunities for improvement.…
The blog post Companies dedicated to the practice of continuous improvement invest a lot of time and resources into training their employees and creating a culture centered around positive change. One way to make this easier and to smooth the path to improvement is to hire people who already have the right mindset. Bringing up continuous improvement during the initial interview and throughout the hiring process lets the applicant know how important it is to your organization, and helps you weed out people who will be resistant to feedback and change. If you ask the right questions, you can get a pretty good idea of whether the candidate is likely to be a good fit in your improvement culture and someone that the rest of the team will gladly welcome. Here are some ideas of what to ask...…
Read the blog post Written by Maggie Millard, read by Mark Graban Businesses use a host of methodologies to bring structure to the process of identifying and acting upon opportunities for improvement. You may be familiar with Six Sigma , Kaizen, Lean , Toyota Production System, and others. Although these methodologies differ, the foundation of each of them is the continuous improvement model. The continuous improvement model reflects the idea that organizations should constantly implement incremental improvements to services, products, and processes. The approach applies to every industry and size of business. Several central principles guide the continuous improvement model.…
View video, slides, and more Operations science describes the fundamental relationships that drive operations performance. However, the concepts are not widely understood or applied properly. Join us for this webinar with Ed Pound, Managing Director of the Operations Science Institute to: Learn a fundamental, expensive problem that plagues nearly all organizations yet is widely unknown Participate in an exercise to see if this problem affects your organization Learn some basic concepts of operations science and how the field can be used to accelerate your organization’s success right now, with your existing people and technology. No capex needed. Ed Pound is the Managing Director of the Operations Science Institute, lead author of the book "Factory Physics for Managers," and co-author of the upcoming book "Applied Operations Science." Ed has over 35 years of experience managing, coaching, and training in operations across many different industries and countries and in businesses large and small.…
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1 Inspiring Improvement: Our Guiding Values at KaiNexus -- Greg Jacobson and Jeff Roussel Discuss 19:34
From this video , Jeff Roussel (chief revenue officer) and Greg Jacobson (co-founder and CEO) discuss the culture at KaiNexus . Learn more about jobs at KaiNexus In this enlightening episode of the KaiNexus Continuous Improvement Podcast, join Jeff Roussel and Greg Jacobson for a deep dive into the unique corporate ethos of Kinexis. Discover how this dynamic company has etched out its colossal success through the shared formulation and embodiment of collective core values. Rather than a top-down approach, KaiNexus methodically identified fundamental behaviors through employee interactions that came to define their organization. Their culture vividly narrates a story of shared beliefs where every policy adopted and decision made is a tribute to their core values. Let’s explore how they've shaped their environment, where principles aren't simply stated words, but an integral part of the everyday actions. Take a journey revealing how the cornerstone of teamwork contributes significantly to KaiNexus's triumphs. Understanding that individual efforts culminate in extraordinary feats when synchronized into a collective endeavor is their core mantra. Discover how Kinexis has cultivated a workplace where collaboration and collective success are at the heart of every initiative. A discussion featuring their outlook on kindness as a strength, focusing on customer needs, and the embedding of trust will help listeners understand how the company's values contribute to a nurturing and respectful business ethos, while also delivering superior service to its clientele.…
Learn more and register here February 6 from 1:00 pm - 2:00 pm ET Presented by Ed Pound, joined by Mark Graban from KaiNexus for a preview discussion in this episode. Operations science describes the fundamental relationships that drive operations performance. However, the concepts are not widely understood or applied properly. Join us for this webinar with Ed Pound, Managing Director of the Operations Science Institute to: Learn a fundamental, expensive problem that plagues nearly all organizations yet is widely unknown Participate in an exercise to see if this problem affects your organization Learn some basic concepts of operations science and how the field can be used to accelerate your organization’s success right now, with your existing people and technology. No capex needed Ed Pound is the Managing Director of the Operations Science Institute, lead author of the book "Factory Physics for Managers," and co-author of the upcoming book "Applied Operations Science." Ed has over 35 years of experience managing, coaching, and training in operations across many different industries and countries and in businesses large and small.…
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1 A Poka-Yoke Primer: Mistake-Proofing and Error Reduction [Webinar] 1:00:13
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YouTube Link: https://www.youtube.com/watch?v=B9A0Zlf_048&ab_channel=KaiNexus As presented by John Grout on 1/17/24. Hosted by Mark Graban of KaiNexus. This webinar is a 60-minute primer into mistake-proofing (a.k.a. poka-yoke). Information about the basics of mistake-proofing, why people make mistakes, and how to start the process of reducing mistakes will be presented in a fast-moving and entertaining format. Objectives: Build awareness of mistake-proofing Introduce a concise presentation format: “pecha kucha," with 20 slides x 0:20 seconds each = 6:40 minutes (we’ll do two of these with discussion in between). What is mistake-proofing? Include lots of examples Why do people err? How can design eliminate errors? Next steps in implementation John Grout is the David C. Garrett Jr. Professor, former dean, and award-winning teacher in the Campbell School of Business at Berry College. Dr. Grout has researched lean supply chain management and mistake-proofing (a.k.a. Poka-Yoke) extensively and published numerous articles on the topic. John was awarded the Shingo Prize for his paper, “The Human Side of Mistake-Proofing” with Douglas Stewart. John has also consulted with a large variety of firms to mistake-proof their processes.…
One of the most critical concepts in Lean organizations is the idea that it is essential to eliminate waste. Why is it so central to the practice of Lean? The principles of Lean say that the ultimate goal is to provide perfect customer value. Anything that provides value to the customer is preserved. Everything else is considered waste. Some waste is inevitable due to physical constraints, regulations, or safety considerations. Still, most organizations find that they are engaged in many unnecessary activities and use more resources than is strictly required. If you are striving to become a Lean organization, waste elimination is probably near the top of your list. Lean practitioners have identified particular types of waste, known collectively as the 8 Wastes of Lean . Certain types of waste are easy to spot and fix, while others are more difficult to detect. Read the blog post, get an infographic and free ebook…
Register for the webinar here In this video, host Mark Graban from KaiNexus talks with John Grout about his upcoming webinar to be held on January 17th. This webinar is a 60-minute primer into mistake-proofing (a.k.a. poka-yoke). Information about the basics of mistake-proofing, why people make mistakes, and how to start the process of reducing mistakes will be presented in a fast-moving and entertaining format. Objectives: Build awareness of mistake-proofing Introduce a concise presentation format: “pecha kucha," with 20 slides x 0:20 seconds each = 6:40 minutes (we’ll do two of these with discussion in between). What is mistake-proofing? Include lots of examples Why do people err? How can design eliminate errors? Next steps in implementation About the Presenter: John Grout John Grout is the David C. Garrett Jr. Professor, former dean, and award-winning teacher in the Campbell School of Business at Berry College. Dr. Grout has researched lean supply chain management and mistake-proofing (a.k.a. Poka-Yoke) extensively and published numerous articles on the topic. John was awarded the Shingo Prize for his paper, “The Human Side of Mistake-Proofing” with Douglas Stewart. John has also consulted with a large variety of firms to mistake-proof their processes.…
Gemba walks are an increasingly popular management technique. By visiting the place where work is done, leaders gain valuable insight into the flow of value through the organization and often uncover opportunities for improvement and learn new ways to support employees. The approach is a collaborative one, with employees providing details about what is done and why. Great results depend on thoughtful planning, execution, and follow-up. Here are the most important steps you can take to ensure that your next Gemba walk is successful. Written by Kade Jansson and read by Mark Graban Read the blog post…
A high-reliability organization (HRO) is an organization that has succeeded in avoiding catastrophes despite a high level of risk and complexity. Specific examples that have been studied, most famously by researchers Karl Weick and Kathleen Sutcliffe , include nuclear power plants, air traffic control systems, and naval aircraft carriers. Recently healthcare organizations have moved to adopt the HRO mindset as well. In each case, even a minor error could have catastrophic consequences. Yet, adverse outcomes in these organizations are rare. How is that possible? Written by Greg Jacobson, read by Mark Graban Read the blog post…
Watch Mark Graban's keynote entitled "When Being Right is the Wrong Strategy for Change" from the 2018 KaiNexus User Conference to learn how you can become a better leader of continuous improvement. Slides and More: https://www.markgraban.com/kainexus2018/ Join Mark Graban, an acclaimed author and consultant, in his enlightening keynote address at the 2018 KaiNexus User Conference. In this presentation, titled "When Being Right is the Wrong Strategy for Change," Mark delves into the intricate dynamics of leadership and change management. Drawing from his vast experience and insights, he explores the often-overlooked psychological aspects of leading continuous improvement in any organization. Mark challenges conventional wisdom by arguing that being factually correct is not always the most effective way to inspire change. Instead, he introduces a more nuanced approach that balances knowledge with empathy and understanding. Through a series of engaging slides, Mark illustrates the transition from a directive style of leadership (akin to a 'cop') to a more collaborative and counseling approach. He emphasizes the significance of understanding the 'why' behind actions and the power of asking others why they would want to engage in change, thereby fostering a more inclusive and motivational environment. This presentation is particularly valuable for leaders looking to drive sustainable change. It provides actionable insights into the psychology of change, motivational interviewing techniques, and the importance of resisting the 'righting reflex' — the natural tendency to correct others. Mark showcases how to create an atmosphere that encourages open dialogue, self-motivation, and a shared vision for change. By the end of this keynote, viewers will gain a deeper understanding of: - The difference between enforcing compliance and fostering genuine change. - Strategies to move from being a 'cop' to a 'coach' to a 'counselor' in leadership roles. - The concept of Motivational Interviewing and its application in leadership and change management. - Techniques to engage in more effective conversations about change and resistance. - Understanding and navigating one's own ambivalence and that of others in the context of change. Discover more about Mark Graban and his work by visiting [MarkGraban.com]( https://www.markgraban.com/ ) and [LeanBlog.org]( https://www.leanblog.org/) . For additional resources related to this presentation, please visit [MarkGraban.com/KaiNexus2018]( https://www.markgraban.com/KaiNexus20... . Don't miss this opportunity to enhance your leadership skills and approach to change management. Watch now and start your journey towards more impactful and empathetic leadership!…
Watch video, download the PDF worksheet, and more Presented by Stephanie Hill, Senior Lean Strategist at KaiNexus Having worked as… …a CI practitioner reporting to a CFO, …a consultant and coach to executives and …a Lean Strategist configuring software to meet executives’ needs, Stephanie has learned that senior leaders are the influencers of any organization - able to make or break a CI program and culture. Attendees will: Gain clarity on the need for executive buy-in and engagement. Learn three considerations before engaging senior leaders in CI. During the session, attendees will have the opportunity to reflect on their gaps in building relationships with their senior leaders. Participants will walk away with a plan to increase executive engagement. Stephanie Hill is a Senior Lean Strategist with KaiNexus and owner of Light Bulb Moment Consulting. She has over 23 years of experience applying Lean to various industries, including legal, manufacturing, retail, insurance, healthcare, and government. She has certifications in Strategic Human Resources Leadership and Scaled Agile, a Master Black Belt in Lean Six Sigma, a master’s degree in Public Health, and a bachelor's degree in Chemistry. She lives near Columbus, Ohio, and enjoys building LEGO sets, dancing, and traveling. She is also preparing to publish her first book, "A Life of Learning: Lessons in Leadership from Raising a Boy with Autism."…
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1 Why You Should Use KaiNexus as Your A3 Software Instead of SharePoint, Excel, or Other Solutions 2:52
See the video: https://youtu.be/8XhR8n8sn8M Learn more about KaiNexus: https://kainexus.com/ Matt Banna: My name's Matt Banna, and I'm an enterprise account executive at KaiNexus. Oftentimes organizations come to us because they're having challenges managing their A3s. They don't have visibility into the work that's happening, who's doing what, and when are things on track or off track? And ultimately, how are these A3s impacting their organizational goals? They've tried to solve these challenges through tools that aren't fit for purpose, like Excel or PowerPoint, or uploading things into a SharePoint drive or even creating homegrown systems. Matt Banna: What they've found is that once things get saved into SharePoint, they go into some sort of black hole. And nobody ever sees the results of those A3s. Or if they go to some sort of project management solution. Those A3s aren't shaped like A3s. Matt Banna: And so all the work that they've done to teach the A3 problem solving methodology goes out the window. Because the format of how people are solving those problems in that tool doesn't look like the format that they've been taught. But we'll work together to configure your A3 in KaiNexus to mirror the standard that you've built and that you've taught within your organization. In this example we have configured, you can see a background and a current condition countermeasures a way to prioritize this project against others. You can use it to assign tasks directly to people that will automatically notify them once they've been assigned, or that work becomes overdue. Matt Banna: Categorize this work however you want with some sort of priority, or connect it to strategic initiatives. Add in root cause like Five Whys or Fishbones, attach before and after pictures or any approvals that are needed once this A3 is actually completed, simply going into the resolution to say what happened? What was the outcome of this project? Was it qualitative or quantitative, such as some sort of quality or safety change? Or maybe there was some sort of cost savings where you can say how much you saved, how often, and then be able to report on that later throughout the organization. Matt Banna: Managing your A3s and KaiNexus gives visibility to the organization at multiple levels, gives visibility of the work that's happening to different team members so they can share best practices or make sure that they're not working on duplicate efforts. It gives visibility into your CI team so that they can more effectively coach or congratulate people who are doing good work, and it gives more visibility to executives so they can track the impact of the work that's happening. And ultimately, how is that affecting your organizational goals?…
Harness the power of continuous improvement (CI) as it nods to many facets of both personal life and business in our KaiNexus Continuous Improvement Podcast featuring speakers Mark Graban and Greg Jacobson. Get a closer look at the impact of CI on daily activities with an interesting focus on cooking a Thanksgiving turkey and see how the establishment of standard operating procedures (SOPs) can aid in safety and efficiency. Learn more about KaiNexus: https://kainexus.com/ In addition, the podcast delves into the critical role of checklists and SOPs in complex tasks, using the turkey preparation as a case study. Tune in and explore how technology integration can further enhance safety and cooking outcomes. Understand the application of CI principles in scheduling the timing of various festive dishes for stress-free holiday meals, on par with standard industrial processes. The takeaway from this podcast emphasizes the profound influence of CI on personal traditions and professional progress. Books and Resources for Aspiring Leaders Educating oneself on effective leadership practices can significantly transform how one goes about influencing behavior and instituting lasting change. Books like Crucial Influence: Leadership Skills to Create Lasting Behavior Change offer guidance on how to lead with intention and purpose. Other notable texts include: Never Lose an Employee Again by Joey Coleman, which focuses on employee retention through onboarding and integration into company culture. Drive by Daniel H. Pink, that delves into human motivation and the factors that compel us to excel in what we do. Atomic Habits by James Clear, emphasizing the power of small consistent changes over time. Finally, foundational reads like Kaizen by Masaaki Imai remind leaders of the roots of continuous improvement and lean thinking.…
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1 [Preview] Engaging Senior Leaders to Accelerate Your Continuous Improvement Program - Stephanie Hill 8:14
Register here for the live event December 5 from 1:00 pm - 2:00 pm ET Presented by Stephanie Hill, Senior Lean Strategist at KaiNexus Having worked as… …a CI practitioner reporting to a CFO, …a consultant and coach to executives and …a Lean Strategist configuring software to meet executives’ needs, Stephanie has learned that senior leaders are the influencers of any organization - able to make or break a CI program and culture. Attendees will: - Gain clarity on the need for executive buy-in and engagement. - Learn three considerations before engaging senior leaders in CI. During the session, attendees will have the opportunity to reflect on their gaps in building relationships with their senior leaders. Participants will walk away with a plan to increase executive engagement. About the Presenter: Stephanie Hill, Senior Lean Strategist Stephanie Hill is a Senior Lean Strategist with KaiNexus and owner of Light Bulb Moment Consulting. She has over 23 years of experience applying Lean to various industries, including legal, manufacturing, retail, insurance, healthcare, and government. She has certifications in Strategic Human Resources Leadership and Scaled Agile, a Master Black Belt in Lean Six Sigma, a master’s degree in Public Health, and a bachelor's degree in Chemistry. She lives near Columbus, Ohio, and enjoys building LEGO sets, dancing, and traveling. She is also preparing to publish her first book, "A Life of Learning: Lessons in Leadership from Raising a Boy with Autism."…
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1 No More Flavor of the Month! Learn How To Deliver Sustainable Change [Webinar Recording Lynn Kelley] 58:28
View the slides and more Recorded November 7 Presented by D. Lynn Kelley, Ph.D. Co-Author of Change Questions: A Playbook for Effective and Lasting Organizational Change The book "Change Questions" unlocks the secrets of sustainable organizational change by asking key questions that deliver a customized approach for change that is just right for your specific initiative and organization. You will be given access to the free digital workbook, which is a fillable PDF that you can save, use, and reuse in your future change activities. After this webinar, you will be able to develop a customized implementation plan for a change initiative that integrates the topics listed below: a. Purpose b. Design, Do, and Improve the Work of the Change c. Capability Building and Employee Engagement d. Management System and Leadership e. Culture Following a career highlighted by leadership roles in engineering, supply chain, and continuous improvement in various industries, Kelley retired from Union Pacific Railroad in 2018. Now serving as a senior advisor to BBH Capital Partners, she assists in sourcing, investment evaluation, transaction execution, and providing post-investment oversight to the firm’s portfolio companies. At Union Pacific, she was senior vice president of supply chain and continuous improvement. She was also the executive co-owner of the company’s innovation program. Before joining Union Pacific, Kelley was vice president of operational excellence, an officer and a member of the executive leadership team at Textron. Kelley holds a PhD in evaluation and research and taught undergraduate and graduate statistics courses. Before becoming a professor, she held the positions of executive vice president and chief operating officer of Doctors Hospital in Detroit.…
Register for the webinar D. Lynn Kelley, Ph.D. joins Mark Graban, senior advisor with KaiNexus, to preview her webinar presentation. November 7 from 1:00 pm - 2:00 pm ET Presented by D. Lynn Kelley, Ph.D. Co-Author of "Change Questions: A Playbook for Effective and Lasting Organizational Change" The book "Change Questions" unlocks the secrets of sustainable organizational change by asking key questions that deliver a customized approach for change that is just right for your specific initiative and organization. You will be given access to the free digital workbook, which is a fillable PDF that you can save, use, and reuse in your future change activities. After this webinar, you will be able to develop a customized implementation plan for a change initiative that integrates the topics listed below: a. Purpose b. Design, Do, and Improve the Work of the Change c. Capability Building and Employee Engagement d. Management System and Leadership e. Culture Following a career highlighted by leadership roles in engineering, supply chain, and continuous improvement in various industries, Kelley retired from Union Pacific Railroad in 2018. Now serving as a senior advisor to BBH Capital Partners, she assists in sourcing, investment evaluation, transaction execution, and providing post-investment oversight to the firm’s portfolio companies. At Union Pacific, she was senior vice president of supply chain and continuous improvement. She was also the executive co-owner of the company’s innovation program. Before joining Union Pacific, Kelley was vice president of operational excellence, an officer and a member of the executive leadership team at Textron. Kelley holds a PhD in evaluation and research and taught undergraduate and graduate statistics courses. Before becoming a professor, she held the positions of executive vice president and chief operating officer of Doctors Hospital in Detroit.…
Get ready for another insightful episode of KaiNexus Continuous Improvement Podcast with our esteemed hosts, Mark Graban and Greg Jacobson. Drawing from the Toyota Production System, this episode dives deep into the principles of continuous improvement, offering valuable lessons relevant to various sectors beyond just manufacturing. Unravel the central principle of respect for people and customers as Mark and Greg discuss the substantial impact that this simple component can have on customer satisfaction and rapport. It's not just about delivering service; it’s about demonstrating recognition and appreciation. Delve into exciting, relatable narratives that emphasize the significance of respect in our daily interactions and how it lays the groundwork of undeniably fruitful relationships. LINKS: Video with Ford CEO Jim Farley The Lean Leadership Podcast with Chris Burnham Society for Health Systems Healthcare Systems Process Improvement Conference 2024 AME Conference Learn more about KaiNexus…
Learn more and view video Presented by Colleen Soppelsa, a Lean and Six Sigma Transformation Leader with 20+ years of experience Charles Feltman defines trust as "choosing to risk making something you value vulnerable to another person's actions." This webinar will delve into how lack of trust from the employee experience degrades their relationships with management, coworkers, and their jobs, leading to an environment unprepared for Lean methodology. You will learn about approaches outside the traditional Lean framework to change the DNA from the middle. Colleen Soppelsa is a Lean and Six Sigma Transformation Leader with 20+ yrs experience across the Automotive (Toyota), Aviation (GEA) and Aerospace & Defense (L3H) Industries. She has been committed to creating breakthrough thinking environments based on the "Respect for People" principle specifically in the area of Trust as a non-negotiable for a Lean Culture.…
Register to view October 17 from 1:00 pm - 2:00 pm ET Presented by Colleen Soppelsa, a Lean and Six Sigma Transformation Leader with 20+ years of experience Charles Feltman defines trust as "choosing to risk making something you value vulnerable to another person's actions." This webinar will delve into how lack of trust from the employee experience degrades their relationships with management, coworkers, and their jobs, leading to an environment unprepared for Lean methodology. You will learn about approaches outside the traditional Lean framework to change the DNA from the middle. Colleen Soppelsa is a Lean and Six Sigma Transformation Leader with 20+ yrs experience across the Automotive (Toyota), Aviation (GEA) and Aerospace & Defense (L3H) Industries. She has been committed to creating breakthrough thinking environments based on the "Respect for People" principle specifically in the area of Trust as a non-negotiable for a Lean Culture.…
In this episode, Greg Jacobson and Mark Graban share memories and stories of Chris Burnham, who passed away recently. Greg and Mark talk about being guests on Chris's podcast, The Lean Leadership Podcast . Mark in Episode #1 Greg in Episode #15 We answer two questions from the list of "rapid fire" questions that Chris would ask in his podcast: Do you have a Lean/Continuous improvement pet peeve/or what do you frequently see being applied or being done wrong? What do you consider the most important thing that you have learned in your career journey?! Here is the webinar that Chris did for us as part of the KaiNexus series . And he was part of this panel discussion about virtual improvement . We dedicate today's KaiNexus Continuous Improvement Podcast episode to a remarkable individual whose loss has been deeply felt within the Lean community. Chris Burnham, a Lean thinker, a podcast host, and a leader in the field, recently left us, creating a void which has been challenging to navigate. This episode serves as a tribute to Chris's life, his work, and his indelible influence on those fortunate enough to cross his path. In addition to his brilliance as a Lean thinker, Chris's exemplary character shone through in his role as the host of the Lean Leadership Podcast. His hunger for knowledge and openness to new ideas defined many of his interactions. In 2015, Chris kickstarted his podcast series by inviting Mark Graban aboard as his inaugural guest - beginning a progressive journey through the realm of Lean thinking and practices.…
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1 Webinar — Ask a CEO (Mark Parrish): Building Cultures of Commitment 1:00:01
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Recording of a Sept 14 Webinar - Learn More, See Video Presented by Mark Parrish This webinar provides an exciting and unique opportunity to ask an experienced CEO questions about leadership, culture, and continuous improvement. We’ll be joined by Mark Parrish, a graduate of the United States Military Academy at West Point and the Massachusetts Institute of Technology. Mark is a six-time CEO at public, private and private equity companies, to include Igloo Products Corp. and the Stuart Dean Company, Inc. Mark provides his audience world-class lessons in leadership and operational excellence gathered over three decades from within the "living laboratories" of myriad companies and industries. How can leaders create a company culture worthy of each and every employee’s full 100% commitment? How can the “business goal” of making a dollar co-exist with the “noble goal” of making a difference? How do we navigate the waters of trust, engagement, and organizational politics? Come "Ask the CEO" yourself. The formal presentation will be brief – 15 minutes. The remainder of the hour will allow the audience to interact with Mark via moderated Q&A – submitted both in advance and during the session.…
Register in advance (or to view the recording) -- Ask a CEO: Building Cultures of Commitment September 14th at 1 pm ET Presented by Mark Parrish, hosted by Mark Graban This webinar provides an exciting and unique opportunity to ask an experienced CEO questions about leadership, culture, and continuous improvement. We’ll be joined by Mark Parrish, a graduate of the United States Military Academy at West Point and the Massachusetts Institute of Technology. Mark is a six-time CEO at public, private and private equity companies, to include Igloo Products Corp. and the Stuart Dean Company, Inc. Mark provides his audience world-class lessons in leadership and operational excellence gathered over three decades from within the "living laboratories" of myriad companies and industries. How can leaders create a company culture worthy of each and every employee’s full 100% commitment? How can the “business goal” of making a dollar co-exist with the “noble goal” of making a difference? How do we navigate the waters of trust, engagement, and organizational politics? Come "Ask the CEO" yourself. The formal presentation will be brief – 15 minutes. The remainder of the hour will allow the audience to interact with Mark via moderated Q&A – submitted both in advance and during the session. About Mark Parrish: Mark Parrish is Managing Partner and co-founder of Parrish Partners, LLC , the twenty-year-old, southern California-based leadership and management consulting firm. Previously, Mark was CEO, President, and Director of Igloo Products Corp., the 76-year-old, private equity owned, U.S.-based manufacturer of the iconic Igloo brand of commercial and consumer cooler and drinkware products. While in his role at Igloo, Mr. Parrish was named the Houston Business Journal’s “2017 Outstanding CEO.” Immediately prior to joining Igloo, Mark was CEO, President, and Director of Stuart Dean Company, Inc., the 86-year-old, private family-owned, Manhattan-based international real estate restoration and preservation company. Stuart Dean customers include the Empire State Building, the White House, the Golden Gate Bridge, and Apple stores worldwide. Mark has an accomplished record of leading organizational transformations of U.S.-based manufacturers and service providers. His contributions have yielded tremendous value creation with well-known consumer brands, such as Harley-Davidson and Simmons, and other industry leaders, including Ply Gem Windows, Interface, Inc., and Deceuninck North America, each world-class manufacturers known for their rapid product innovation. Mark is a distinguished graduate of the United States Military Academy at West Point. During his ten years of uniformed service in Army Aviation, he served in five countries on three continents. As an AH-64 Apache pilot and Army “Top Gun,” he served in Operations Desert Shield/Storm, where he was awarded the Bronze Star and Air Medal for Valor. He later earned two Master of Science degrees in Engineering and Management from the Massachusetts Institute of Technology.…
Today, Mark Graban is joined by Noah Paratore, a Senior Solutions Engineer at KaiNexus. Noah shares his story about why and when he joined KaiNexus as employee #19. Why does he love what the company stands for, including continuous improvement and helping him feel heard? How does he apply continuous improvement mindsets to everyday life, including relationships? Noah also discusses his progression of roles, being a "KaiNexpert," and the ongoing debate about who is "funniest in the gemba."…
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1 Person-Centred Improvement - What Does it Look Like, and How Does it Fit with Lean? [Webinar] 1:00:27
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Watch Video or Get Slides August 15 from 1:00 pm - 2:00 pm ET Presented by Seán Paul Teeling, Programme Director for the Professional Certificate and Graduate Certificate in Process Improvement in Health Systems at UCD Health Systems. Lean is one of the most internationally popular process improvement methodologies around the world. Similarly, person-centred approaches have risen in popularity since the millennium with political and policy intentions now widely advocating that person-centredness should be at the heart of the health system. In this webinar, we discuss the first research internationally into the combined use of Lean and person-centred improvement approaches, lessons learnt, and how to be a person-centred improver in any industry or setting. Learning objectives: Understand what is meant by person-centred improvement Identify the synergies between Lean and person-centred improvement Understand where person-centred improvement diverges from Lean and how to address it Be able to incorporate person-centred approaches into your Lean work Seán Paul Teeling is the Programme Director for the Professional Certificate and Graduate Certificate in Process Improvement in Health Systems at UCD Health Systems. Prior to this, he worked as Lean Manager at the Mater Misericordiae University Hospital Dublin, working closely with the Hospital and the UCD School of Nursing, Midwifery and Health Systems on the development of the highly successful Process Improvement in healthcare programmes. Seán Paul is an accredited facilitator of Person-centred Cultures in Healthcare. He completed his PhD with and is a member of, and honorary lecturer with, the Centre for Person-Centred Practice Research, Queen Margaret University, Edinburgh. He is also an affiliate of the Stanford Medicine Centre for Improvement, Stanford University, CA. His research is in the use of process and quality improvement methodologies in healthcare including the Model for Improvement, Lean, Six Sigma, Lean Six Sigma and Agile and in particular the influence and contribution of Process Improvement methodologies on Person-centred Cultures. In January 2011, he was appointed by the Minister for Health as a member of the Health Products Regulatory Authority Advisory Committee on Medical Devices, on which he served for two terms.…
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1 Panel: Cultivating a Culture of Learning from Mistakes 1:00:25
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Learn more, get video, and more Panelists: Kym Guiliotti, Director of Product Greg Jacobson, Co-founder & CEO Maggie Millard, VP of Customer Experience Linda Vicaro, Senior Lean Strategist Moderated by: Mark Graban, Senior Advisor As KaiNexus co-founder and CEO Greg Jacobson, MD says, “You can’t have a culture of continuous improvement without learning from mistakes.” Join us for a panel discussion featuring five KaiNexians who will share stories and reflections about cultivating a culture of psychological safety, where people feel safe to speak up about mistakes (or other opportunities for improvement) and also feel safe to try improvements and innovations. The panel is being moderated by Mark Graban, who has been a senior advisor to KaiNexus since 2011. He loves talking about mistakes in his podcast "My Favorite Mistake" and also wrote (and published) a new book that includes stories from KaiNexus: "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." If you attend the live session, you'll also be able to ask questions about our lessons learned about cultivating a culture at KaiNexus and how this might benefit you, your team, and your organization.…
Register for the live event Greg's podcast episode Mark's book: http://mistakesbook.com/ Panelists: Kym Guiliotti, Director of Product Greg Jacobson, Co-founder & CEO Maggie Millard, VP of Customer Experience Linda Vicaro, Senior Lean Strategist Moderated by: Mark Graban, Senior Advisor As KaiNexus co-founder and CEO Greg Jacobson, MD says, “You can’t have a culture of continuous improvement without learning from mistakes.” Join us for a panel discussion featuring five KaiNexians who will share stories and reflections about cultivating a culture of psychological safety, where people feel safe to speak up about mistakes (or other opportunities for improvement) and also feel safe to try improvements and innovations. The panel is being moderated by Mark Graban, who has been a senior advisor to KaiNexus since 2011. He loves talking about mistakes in his podcast "My Favorite Mistake" and also wrote (and published) a new book that includes stories from KaiNexus: "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." If you attend the live session, you'll also be able to ask questions about our lessons learned about cultivating a culture at KaiNexus and how this might benefit you, your team, and your organization.…
Learn more and view the video: https://info.kainexus.com/continuous-improvement/why-kindness-is-the-key-to-lean-leadership/webinar/signup Presented by Karyn Ross, Founder of The New School for Kind Leaders People often think that lean is a kind way to work. But lean is a thing – and things aren’t kind or unkind – people are! In order for leaders to be able to develop people to work in lean ways, create, and innovate, they need to lead with kindness. In this webinar, you’ll learn about the Three Key Kind Leader Practices of Thinking, Speaking, and Acting Kindly, from Karyn Ross’s latest book "The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust and Leading with Kindness," and how and why they are the key to lean leadership.…
In this episode, Mark and Greg remember Masaaki Imai, who recently passed away at 92. They were both deeply influenced by Mr. Imai and his book "KAIZEN: The Key to Japan's Competitive Success." Without Greg being given this book by his Emergency Department leader, there would be no KaiNexus. Greg discusses the importance of the book to him and others -- and the broad influence it has had. Mark shares stories about meeting Mr. Imai (once in Seattle and twice in Japan) and some of the classic ideas -- that Kaizen means everybody improvement, everywhere improvement, every day improvement. See Mr. Imai talk about this: https://www.youtube.com/watch?v=WqKMlRJUAJk&ab_channel=KaizenInstitute-SouthAsia%26Africa They also discuss the connections between Kaizen and Lean books and practice -- and how Kaizen should be a core part of a Lean strategy, as it is at Toyota and other companies. Get the book KAIZEN on Amazon: https://amzn.to/3XAg2mz This approach should be the key to a hospital's success, or any organization's success -- not just manufacturing and not just in Japan. Mark's blog post about meeting Mr. Imai: https://www.leanblog.org/2012/06/meeting-mr-imai/ Greg's journal article about Kaizen: https://onlinelibrary.wiley.com/doi/full/10.1111/j.1553-2712.2009.00580.x…
Mark Graban, a senior advisor with KaiNexus, is joined by Kathryn Abbott, who joined KaiNexus three months ago as a customer success specialist. In this episode, she shares her thoughts on what stood out to her about the culture and the people, as she was interviewing and how that's been reinforced by her first months at the company. She also shares a little bit about the way she helps customers in her role.…
Learn more and register Mark Graban, from KaiNexus, and Karyn Ross discuss her upcoming webinar. July 11 from 1:00 pm - 2:00 pm ET Presented by Karyn Ross, Founder of The New School for Kind Leaders People often think that lean is a kind way to work. But lean is a thing – and things aren’t kind or unkind – people are! In order for leaders to be able to develop people to work in lean ways, create, and innovate, they need to lead with kindness. In this webinar, you’ll learn about the Three Key Kind Leader Practices of Thinking, Speaking, and Acting Kindly, from Karyn Ross’s latest book "The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust and Leading with Kindness," and how and why they are the key to lean leadership. About the Presenter: Karyn Ross Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also Founder and President of the Love and Kindness Project Foundation, a registered public charity and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly. Karyn’s sixth book, The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust and Leading with Kindness is available for preorder. Karyn’s five other books are: How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, the Shingo-award winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, I’ll Keep You Posted: 102 of My Reflections to Help You Start – and Deepen – Your Own Active Reflection Process, Think Kindly – Speak Kindly – Act Kindly: 366 Easy and Free Ideas You Can Use to Create a Kinder World…Starting Today, and Big Karma and Little Kosmo Help Each Other. Proceeds from books fund The Love and Kindness Project Foundation. When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness and/or continuous improvement.…
Additional Q&A from Mark Graban's webinar...
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1 [Webinar] Psychological Safety as a Foundation for Continuous Improvement 1:00:04
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Learn more, get the video version, slides, and more Presented by Mark Graban, KaiNexus Senior Advisor Mark’s presentation will explore the connections between Psychological Safety and Continuous Improvement, using examples from Toyota, KaiNexus, and other companies. Mark will explore how we can assess the current state of Psychological Safety in teams or across a broader organization. He’ll also discuss what leaders can do to help create conditions where employees feel safe enough to speak up about mistakes, problems, and improvement ideas.…
Register for the webinar Today, Morgan Wright and Mark Graban preview Mark's upcoming webinar... "Psychological Safety as a Foundation for Continuous Improvement" June 8 from 1:00 pm - 2:00 pm ET Presented by Mark Graban, KaiNexus Senior Advisor Mark’s presentation will explore the connections between Psychological Safety and Continuous Improvement, using examples from Toyota, KaiNexus, and other companies. Mark will explore how we can assess the current state of Psychological Safety in teams or across a broader organization. He’ll also discuss what leaders can do to help create conditions where employees feel safe enough to speak up about mistakes, problems, and improvement ideas. Mark's book…
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1 [Webinar] Sustaining Continuous Improvement with Habit Science 1:01:31
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More information, slides, and video recording As presented May 11 from 1:00 pm - 2:00 pm ET Presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), from KaiNexus. Come join the final webinar in our three-part habit webinar series to learn how we sustain and maximize organizational habits in a continuous improvement culture. In this 1 hour webinar, we will review the highlights from the prior habits webinars, learn how you can design organizational habits, develop your Habit Loops by persona, and share stories of organizations who have seen incredible results from implementing habits.…
Registration link Morgan Wright, customer marketing manager at KaiNexus, joins Mark Graban, senior advisor at the company, to give a preview of this upcoming webinar, the third in a series about "habit loops": Sustaining Continuous Improvement with Habit Science Part 1 Part 2 About the webinar: Come join the final webinar in our three-part habit webinar series to learn how we sustain and maximize organizational habits in a continuous improvement culture. In this 1 hour webinar, we will review the highlights from the prior habits webinars, learn how you can design organizational habits, develop your Habit Loops by persona, and share stories of organizations who have seen incredible results from implementing habits. About the Presenters: Morgan Wright Customer Marketing Manager, KaiNexus Greg Jacobson Co-Founder & CEO, KaiNexus…
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1 Elise Miller - Why Did You Join KaiNexus? The Culture, the People, and Getting to Be Yourself 8:49
Elise Miller, Manager of Solutions Engineering at KaiNexus, has a chat with Mark Graban about why she joined the company in 2020, why the culture appeals to her, and how her role has evolved from Solutions Engineer to the Manager of that now-larger and growing team. Learn more about KaiNexus: http://kainexus.com/…
Learn more, get slides, see the video Presented by Elisabeth Swan We often underestimate our influence on others. We fail to recognize the impact we have on people, their work, their ability to solve problems, and thrive. Whether we hold formal leadership positions or not, we all have the power to affect those around us. However, the way we think, speak, and act may not always bring out the best in ourselves or those we interact with. This can lead to missed opportunities, strained relationships, and less-than-ideal outcomes. Come join this 1-hour webinar to get insights on how to use the reality of how our minds work to address those people-centric challenges and become a force for good. You’ll get tools to enhance your ability to help people navigate change and make a lasting impact on the organization and those around you. Elisabeth has consulted in the business process performance industry for over 30 years. Her experience spans from helping local non-profits expand their reach to guiding Fortune 100 companies through Lean Transformations. She has trained and mentored thousands of people in improvement projects generating millions in savings. She has deep experience coaching problem solvers and facilitating leadership retreats, strategic planning sessions, process walks, and kaizen events. Elisabeth is the Co-Designer and Lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD). She is a co-founder of Just-in-Time Café, and co-host of the Just-in-Time Café podcast. She co-wrote T he Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey , and her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons in Navigating Change.…
Register for the webinar or the recording This episode previews Elisabeth Swan's upcoming webinar, hosted by KaiNexus and Mark Graban. Elisabeth joins Mark here to discuss it. April 18 from 1:00 pm - 2:00 pm ET Enter to win one of 3 signed copies of her new book, Picture Yourself a Leader , by sharing about the webinar on LinkedIn with the hashtag #KaiNexus. Presented by Elisabeth Swan We often underestimate our influence on others. We fail to recognize the impact we have on people, their work, their ability to solve problems, and thrive. Whether we hold formal leadership positions or not, we all have the power to affect those around us. However, the way we think, speak, and act may not always bring out the best in ourselves or those we interact with. This can lead to missed opportunities, strained relationships, and less-than-ideal outcomes. Come join this 1-hour webinar to get insights on how to use the reality of how our minds work to address those people-centric challenges and become a force for good. You’ll get tools to enhance your ability to help people navigate change and make a lasting impact on the organization and those around you. Elisabeth has consulted in the business process performance industry for over 30 years. Her experience spans from helping local non-profits expand their reach to guiding Fortune 100 companies through Lean Transformations. She has trained and mentored thousands of people in improvement projects generating millions in savings. She has deep experience coaching problem solvers and facilitating leadership retreats, strategic planning sessions, process walks, and kaizen events. Elisabeth is the Co-Designer and Lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD). She is a co-founder of Just-in-Time Café, and co-host of the Just-in-Time Café podcast. She co-wrote T he Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey , and her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons in Navigating Change.…
Page with video, slides, and more Presented by Katie Anderson What does a culture of continuous improvement really look like? How can leaders create an organization where people have the capability and confidence to solve problems? Effective problem-solving is about closing the gaps between where we are today and where we need to be. While we often think about the process or operational gaps that we must close, we must also identify (and close) behavior gaps related to solving problems and supporting others in problem-solving. In this session, you will: Understand a leader’s role in creating a “Leading to Learn” culture of continuous improvement Discover the four essential behaviors – G.A.P.S – that enable leaders and team members alike to cultivate more effective problem-solving capabilities Identify one tangible practice to build your leadership superpower and close your process and behavior gaps Katie Anderson is an internationally recognized leadership and learning coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention and increase their personal and professional impact. Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. Her book Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning is an international #1 Amazon bestseller.…
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1 [Preview] How to Create a Continuous Improvement Culture by Closing the GAPS - Katie Anderson 7:15
Free webinar registration link Next week, I'm excited to host a webinar that Katie Anderson will present as part of the KaiNexus continuous improvement webinar series. The webinar description: What does a culture of continuous improvement really look like? How can leaders create an organization where people have the capability and confidence to solve problems? Effective problem-solving is about closing the gaps between where we are today and where we need to be. While we often think about the process or operational gaps that we must close, we must also identify (and close) behavior gaps related to solving problems and supporting others in problem-solving. In this session, you will: Understand a leader's role in creating a “Leading to Learn” culture of continuous improvement Discover the four essential behaviors – G.A.P.S – that enable leaders and team members alike to cultivate more effective problem-solving capabilities Identify one tangible practice to build your leadership superpower and close your process and behavior gaps How to Create a Continuous Improvement Culture by Closing the GAPS About Katie: Katie Anderson is an internationally recognized leadership and learning coach, consultant, and professional speaker, best known for inspiring individuals and organizations to lead with intention and increase their personal and professional impact. Katie is passionate about helping people around the world learn to lead and lead to learn by connecting purpose, process, and practice to achieve higher levels of performance. Her book Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning is an international #1 Amazon bestseller.…
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1 [Webinar] How To Design Organizational Habits That Propagate a Culture of Continuous Improvement 59:21
Get Slides and More March 23 from 1:00 pm - 2:00 pm ET Presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), from KaiNexus. This webinar serves as the second part of the Habits Webinar Series. In this webinar, learn how to design organizational habits That Propagate a Culture of Continuous Improvement. Additionally, join us to hear some real-life examples of how you can take this back to implement at your organization.…
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1 [Preview] How To Design Organizational Habits That Propagate a Culture of Continuous Improvement 6:37
Register to attend live or get the recording Mark Graban and Morgan Wright, from KaiNexus, discuss the upcoming webinar titled: "How To Design Organizational Habits That Propagate a Culture of Continuous Improvement" It's being presented March 23 from 1:00 pm - 2:00 pm ET Presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), from KaiNexus. This webinar serves as the second part of the Habits Webinar Series. In this webinar, learn how to design organizational habits That Propagate a Culture of Continuous Improvement. Additionally, join us to hear some real-life examples of how you can take this back to implement at your organization. The first webinar's audio: https://podcasters.spotify.com/pod/show/kainexus/episodes/Webinar-Preview-Introducing-the-Connections-Between-Habit-Science-and-Continuous-Improvement-e1uk5n4/a-a9a35ta…
For slides and more from this webinar Presented by Dr. Lisa Yerian, Chief Improvement Officer at Cleveland Clinic As with many lean journeys, we learn first, then lead. At the Cleveland Clinic, it was the same in developing a lean community of empowered healthcare workers. Dr. Lisa Yerian will share experiences and takeaways from Cleveland Clinic's ongoing lean journey. --------------- Lisa Yerian, MD, is Chief Improvement Officer and a Gastrointestinal and Hepatobiliary Pathologist at Cleveland Clinic. Since joining the organization in 2004, she has held several pathology and health system leadership positions. In her role as Chief Improvement Officer, Dr. Yerian leads a team of improvement professionals who build an improvement culture and drive strategic improvements for patients and caregivers across Cleveland Clinic. Under her leadership, the Cleveland Clinic Improvement Model was developed, tested and refined as the roadmap for the organization to pursue a culture of improvement. The model is now used by other organizations within and beyond healthcare. She also leads Access Transformation – an enterprise effort to easily and effectively connect people with care across digital, virtual and traditional channels. Over the last decade, Dr. Yerian’s team has engaged over 20,000 Cleveland Clinic caregivers in improvement by developing capability across the organization and building systems to support patients and caregivers. These initiatives include an integrated system of tiered daily huddles and an enterprise-wide improvement training program. Dr. Yerian has authored over 150 manuscripts, articles, and book chapters in the fields of pathology and improvement. Her efforts have been recognized in multiple awards, including the Association of American Medical Colleges Clinical Care Innovation Challenge Award (2016), the Smart Culture Conference Buffalo Award (2018) and the Outstanding Innovation in Delivery Solutions Award (2020). She serves on the Board of Directors for Lean Enterprise Institute and Catalysis. She speaks nationally and internationally on liver pathology and on the cultural and technical components of improvement. Dr. Yerian received a Bachelor of Science from the University of Notre Dame. She completed her medical degree, residency training in anatomic pathology and a fellowship in gastrointestinal and liver pathology at the University of Chicago-Pritzker School of Medicine.…
Today, host Mark Graban talks with Emily Kauten , who joined KaiNexus in 2022 as a Sales and Business Operations Associate . In this episode, we talk about why she joined the company and what she does in her role.
Here is a quick preview of a webinar to be presented by Dr. Lisa Yerian, Chief Improvement Officer at Cleveland Clinic. Register here As with many lean journeys, we learn first, then lead. At the Cleveland Clinic, it was the same in developing a lean community of empowered healthcare workers. Dr. Lisa Yerian will share experiences and takeaways from Cleveland Clinic's ongoing lean journey. Dr. Lisa Yerian Chief Improvement Officer, Cleveland Clinic Lisa Yerian, MD, is Chief Improvement Offer and a Gastrointestinal and Hepatobiliary Pathologist at Cleveland Clinic. Since joining the organization in 2004, she has held several pathology and health system leadership positions. In her role as Chief Improvement Officer, Dr. Yerian leads a team of improvement professionals who build an improvement culture and drive strategic improvements for patients and caregivers across Cleveland Clinic. Under her leadership, the Cleveland Clinic Improvement Model was developed, tested and refined as the roadmap for the organization to pursue a culture of improvement. The model is now used by other organizations within and beyond healthcare. She also leads Access Transformation – an enterprise effort to easily and effectively connect people with care across digital, virtual and traditional channels. Over the last decade, Dr. Yerian’s team has engaged over 20,000 Cleveland Clinic caregivers in improvement by developing capability across the organization and building systems to support patients and caregivers. These initiatives include an integrated system of tiered daily huddles and an enterprise-wide improvement training program. Dr. Yerian has authored over 150 manuscripts, articles, and book chapters in the fields of pathology and improvement. Her efforts have been recognized in multiple awards, including the Association of American Medical Colleges Clinical Care Innovation Challenge Award (2016), the Smart Culture Conference Buffalo Award (2018) and the Outstanding Innovation in Delivery Solutions Award (2020). She serves on the Board of Directors for Lean Enterprise Institute and Catalysis. She speaks nationally and internationally on liver pathology and on the cultural and technical components of improvement. Dr. Yerian received a Bachelor of Science from the University of Notre Dame. She completed her medical degree, residency training in anatomic pathology and a fellowship in gastrointestinal and liver pathology at the University of Chicago-Pritzker School of Medicine. Follow Dr. Yerian on Twitter: @LisaYerianMD.…
Get the slides, video, and more Presented February 23 from 1:00 pm - 2:00 pm ET Presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), from KaiNexus. This webinar serves as an introduction to the science of habits and how to form them. Future webinars in this series will take a deeper look into how to design Habit Loops for the different types of people in your organization. Key Learning Objectives: Building a culture of continuous improvement The Importance of Habits in continuous improvement (CI) The science behind forming Habits Introducing Habit Loops How Habit Loops can transform your organization…
Register to attend live or view the recording February 23 from 1:00 pm - 2:00 pm ET Presented by Morgan Wright (Customer Marketing Manager) and Greg Jacobson, MD (co-founder and CEO), from KaiNexus. This webinar serves as an introduction to the science of habits and how to form them. Future webinars in this series will take a deeper look into how to design Habit Loops for the different types of people in your organization. Key Learning Objectives: Building a culture of continuous improvement The Importance of Habits in continuous improvement (CI) The science behind forming Habits Introducing Habit Loops How Habit Loops can transform your organization About the Presenters: Morgan Wright, Customer Marketing Manager, KaiNexus Morgan Wright is the Customer Marketing Manager at KaiNexus. In her role, Morgan partners with customers to develop and execute on a communication strategy to engage their organization in KaiNexus. Morgan is from Austin, Texas, and graduated from Baylor University with a degree in Marketing. Greg Jacobson, Co-Founder & CEO, KaiNexus Greg graduated from Washington University in St Louis in 1997 with a BS in Biology. He attended Baylor College of Medicine from 1997 to 2001. From 2001 to 2004, he completed a residency in Emergency Medicine at Vanderbilt University Medical Center, where he then stayed on as faculty. Starting in 2004, it was his observation and research of operational inefficiencies and unrealized continuous improvement opportunities that resulted in the founding of KaiNexus. Jacobson is co-author of "Kaizen: A Method of Process Improvement in the Emergency Department, published in the journal Academic Emergency Medicine."…
Enterprise Account Executive Matt Banna joins host Mark Graban to talk about his almost seven years working for KaiNexus. Find Matt on LinkedIn: https://www.linkedin.com/in/matt-banna/ Enterprise Account Executive at KaiNexus from Chicagoland area, currently living in Austin, Texas. Skilled in interpersonal communication, sales strategy, and discovery, he loves meeting our customers and hearing about how they use KaiNexus! KaiNexus is a continuous improvement software platform designed to help organizations collaborate and report on continuous improvement projects by giving visibility, breaking down silos, tracking metrics, and more.…
Magdalen Vaughn joined KaiNexus in 2022 as a Solutions Engineer. In this episode, we talk about: Why she joined the company What she does as a Solutions Engineer Her passion for acting and theatre From her LinkedIn bio: "I am a professional problem solver and learner at a Continuous Improvement Software company based in beautiful Austin, Tx. I love my company because we help businesses amplify the voices of their front line workers, and to care about one another's quality of life much the same way we care about our coworkers. I am also a professional actor and dialect coach! I write creatively, teach when I can, direct and can be found auditioning for theatre, tv and film during much of my free time. I excel at reading people, thinking outside the box and communicating. I believe in the power of storytelling, representation, equal rights, integrity and systemic solutions."…
Stephanie Hill recently joined KaiNexus as a Senior Lean Strategist. Read her blog post: https://blog.kainexus.com/the-importance-of-proving-impact-in-continuous-improvement From her bio: "I have more than 20 years of experience applying Continuous Improvement and Leadership in manufacturing, retail, insurance, government, non-profit, and health industries. I have a Master Black Belt in Lean Six Sigma, certifications in SAFe 5.0 (Scaled Agile) and Strategic HR Leadership, a Master's degree in Public Health, and a Bachelor's degree in Chemistry from Kenyon College. My passion is contributing to the betterment of: organizational culture, individual self worth, and socioeconomic conditions. I practice my passion by enabling people’s natural tendency to see and solve problems in order to leave the world better than we found it."…
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1 Connecting Continuous Improvement to the Bottom Line - Webinar Recording, KaiNexus & Nick Katko 57:15
Video and more Presented by Nick Katko Lean is a long-term business strategy, primarily focusing on employees and learning. Through various continuous improvement practices, employees learn to master their work, solve the right problems and help an organization learn how to do things tomorrow it cannot do today. The operational impact of continuous improvement is well known. Eliminating waste creates capacity, which can be used to serve customers better, improve productivity and improve employee satisfaction. But what about the financial impact? Oftentimes conventional financial analytical practices do not capture the true financial benefits of continuous improvement. This becomes a “problem to be solved.” This webinar will explain how to make the true cause-effect relationships between continuous improvement and financial improvement visible throughout the organization. Integrating these relationships will improve the quality of business decision-making and leverage continuous improvement for financial success for the entire organization. In this webinar, you will learn: the numbers to establish the true cause-effect relationships between continuous improvement and financial improvement. how to use the economics of lean to calculate the financial benefit of continuous improvement how continuous improvement achieves cost reduction over time why certain conventional financial analyses can show that continuous improvement is “not working” financially Nick is the President and owner of BMA. Since 2002, Nick has leveraged his Lean Accounting experience and philosophy in assisting BMA clients in developing, leading, and coaching them in their Lean Accounting transformations. Clients Nick has served a range of organizations worldwide, from family-owned businesses to multi-national companies in industries such as manufacturing, healthcare, software, engineering, and service. Nick is an early pioneer of Lean Accounting. In the 1990s, as CFO of Bullard, Nick implemented a complete lean management accounting system in conjunction with Bullard’s Lean transformation, which included eliminating standard costing. Nick is a regular speaker at the annual Lean Accounting Summit and has also presented at conferences in the United States, Europe, Asia, and Australia. Nick has written extensively on lean accounting. He is the author of “The Lean CFO – 2nd edition” (2023), which is an updated version of the 2013 publication “The Lean CFO.” The Lean CFO has been translated and published in Turkish and Italian. Nick co-authored “Practicing Lean Accounting” (2021), which has also been published in Italian.…
Register to attend live or view the recording January 10 from 1:00 pm - 2:00 pm ET Presented by Nick Katko Lean is a long-term business strategy, primarily focusing on employees and learning. Through various continuous improvement practices, employees learn to master their work, solve the right problems and help an organization learn how to do things tomorrow it cannot do today. The operational impact of continuous improvement is well known. Eliminating waste creates capacity, which can be used to serve customers better, improve productivity and improve employee satisfaction. But what about the financial impact? Oftentimes conventional financial analytical practices do not capture the true financial benefits of continuous improvement. This becomes a “problem to be solved.” This webinar will explain how to make the true cause-effect relationships between continuous improvement and financial improvement visible throughout the organization. Integrating these relationships will improve the quality of business decision-making and leverage continuous improvement for financial success for the entire organization. In this webinar, you will learn: the numbers to establish the true cause-effect relationships between continuous improvement and financial improvement. how to use the economics of lean to calculate the financial benefit of continuous improvement how continuous improvement achieves cost reduction over time why certain conventional financial analyses can show that continuous improvement is “not working” financially Nick is the President and owner of BMA. Since 2002, Nick has leveraged his Lean Accounting experience and philosophy in assisting BMA clients in developing, leading, and coaching them in their Lean Accounting transformations. Clients Nick has served a range of organizations worldwide, from family-owned businesses to multi-national companies in industries such as manufacturing, healthcare, software, engineering, and service. Nick is an early pioneer of Lean Accounting. In the 1990s, as CFO of Bullard, Nick implemented a complete lean management accounting system in conjunction with Bullard’s Lean transformation, which included eliminating standard costing. Nick is a regular speaker at the annual Lean Accounting Summit and has also presented at conferences in the United States, Europe, Asia, and Australia. Nick has written extensively on lean accounting. He is the author of “The Lean CFO – 2nd edition” (2023), which is an updated version of the 2013 publication “The Lean CFO.” The Lean CFO has been translated and published in Turkish and Italian. Nick co-authored “Practicing Lean Accounting” (2021), which has also been published in Italian.…
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1 Managing Transformation Projects, Improvements, and Learning in a Virtual Environment [Webinar] 1:01:27
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UMass Memorial Health Webinar page Presented by Cliona Archambeault and Penny Iannelli of UMass Memorial Health Join us for a panel discussion with two leaders from UMass Memorial Health (UMMH) as we discuss how they’ve created a culture of continuous improvement at UMMH that has led to more than 100,000 employee ideas being implemented! They both work for a healthcare organization – this is true – but please keep reading (and join us!) if you work in other sectors, including manufacturing. Why? Our two panelists both worked in industry (including Intel), and they (and other UMMH leaders) are influenced by former Toyota people. We know there will be stories and lessons learned that are transferrable to other healthcare organizations – or companies in any industry – because it comes down to the three things we always talk about at KaiNexus: methodology, leadership, and technology. We are proud that UMMH is a KaiNexus customer and that they use our technology platform to facilitate and document their work – in addition to tabulating their great results. Cliona Archambeault Senior Director, Process Improvement, UMass Memorial Health Care Penny Iannelli Chief Transformation Officer, UMass Memorial Health Care…
Webinar video and more November 15, 2022 -- Presented by Dave Kippen Are you a Lean Leader who wants to learn more about Mindfulness? Do you practice Mindfulness and want to understand how to apply those principles directly to your Lean leadership? There is a strong connection between great Lean Leaders and the principles and tenets of Mindfulness. This quick and focused session will make the connection between four key Mindfulness tenets and how they mirror and support how we practice improving hearts and minds through our Lean leadership. You will walk away with many simple ideas and concepts to practice, both on your Mindfulness journey and your Lean journey! About the Presenter: For the past 15+ years, Dave Kippen has served as a Lean leader, change agent, coach and educational instructor. Over the last 3 years, Dave has been on a Meditation and Mindfulness journey which has helped deepen his passion for improving the human condition on our beautiful planet. Dave’s passion is to aid in the development of leadership and growth throughout all levels of the organization. During this time, Dave has successfully coached more than 250 people through Lean 101, 102 and 103 classes, and facilitated well over 100 Kaizen events throughout the United States and Europe. Dave’s ultimate goal is to help end workplace suffering by making the workplace a little more engaging, fun, and meaningful for employees at all levels. In addition, Dave is Bronze certified through the SME/AME/Shingo Prize/ASQ Partnership. For more information, please connect with him via his LinkedIn profile or at davekippen@yahoo.com.…
Register for the live webinar (or get the recording after November 15 ) Preview of a webinar to be presented by Dave Kippen Are you a Lean Leader who wants to learn more about Mindfulness? Do you practice Mindfulness and want to understand how to apply those principles directly to your Lean leadership? There is a strong connection between great Lean Leaders and the principles and tenets of Mindfulness. This quick and focused session will make the connection between four key Mindfulness tenets and how they mirror and support how we practice improving hearts and minds through our Lean leadership. You will walk away with many simple ideas and concepts to practice, both on your Mindfulness journey and your Lean journey! In this episode, Mark Graban, senior advisor with KaiNexus, chats with Dave about what mindfulness means to him and he gives a preview of the webinar.…
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1 Ask Us Anything! Episode 30 -- Greg Jacobson, MD and Mark Graban of KaiNexus 1:00:32
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Listen to Episode 30 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson. In this webinar, questions and topics included: Mindfulness? What was your dream job when you were a kid? Are you all fully back in the office now and what Covid safety precautions do you still take? Thoughts on timing to get the new Omicron booster? Who should get it? What do you think are the most common mistakes when implementing Kanban and how would you mitigate them? (generalize this about most common mistakes implementing any Lean tool) Creating a culture of learning from mistakes?? How important is that, Greg, and what are some things you do as CEO? How do you know the impact you're having on customers? What is more important than a Cultural Transformation from Top Management down to the people on Shop Floor before implementing LEAN and using LEAN tools?…
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1 [Webinar] The Importance of Storytelling in Continuous Improvement (Paul Critchley, Presenter) 56:05
Get slides, video, and more Presented by Paul Critchley, President & Lean Consultant at New England Lean Consulting Telling stories is one of the most powerful methods that leaders have to influence, teach, and inspire people. Beyond numbers, goals, and KPIs, stories help to convey the culture and the values that can unite and inspire everyone within the workplace. In this webinar, we’ll learn more about how storytelling can help garner support for Lean and Continuous Improvement by making it more tangible and more relatable for those faced with practicing it. Paul Critchley is the President and Lead Consultant here at New England Lean Consulting. With over 20 years of experience in organizational leadership, Paul is an internationally-recognized thought leader on using employee engagement and continuous improvement to improve business’ top and bottom lines. Paul is a former Board Member of the Northeast Region of the Association for Manufacturing Excellence, and a proud supporter of several civic organizations in and throughout New England. He is passionate about Lean and creating organizational cultures that are sustainably engaged. He co-authored his first book – The Whole Professional – to bring a fresh perspective on Work/Life Balance and how individuals and organizations can work together to achieve greater levels of attainment for all. Paul holds a B.S. in Mechanical Engineering from Clarkson University, a M.S. in Management from Rensselaer Polytechnic Institute and a M.S. in Organizational Leadership from Quinnipiac University. He also is the holder of U.S. Patent 5,927,868…
Register for the September 7, 2022 webinar: https://info.kainexus.com/continuous-improvement/the-importance-of-storytelling-in-continuous-improvement/webinar/signup?hsLang=en This is a preview of the webinar that Paul Critchley will present as part of the KaiNexus Continuous Improvement Webinar series. He gives a preview today in a discussion with Mark Graban, a senior advisor with KaiNexus. Paul Critchley is President & Lean Consultant at New England Lean Consulting. Telling stories is one of the most powerful methods that leaders have to influence, teach, and inspire people. Beyond numbers, goals, and KPIs, stories help to convey the culture and the values that can unite and inspire everyone within the workplace. In this webinar, we’ll learn more about how storytelling can help garner support for Lean and Continuous Improvement by making it more tangible and more relatable for those faced with practicing it.…
We are joined today by Kaleigh Krauss , a Customer Success Manager with KaiNexus . Host Mark Graban asks Kaleigh questions including: Why did you join KaiNexus? What is the role of Customer Success Manager and how do you help others? What's the process for handing off from onboarding to ongoing customer success help? How are you helping cats and dogs even?…
We are joined today by Linda Vicaro , a Senior Lean Strategist with KaiNexus . Host Mark Graban asks Linda questions including: What is your role? What is the "optimization review" Why did you join KaiNexus? Your perspective on being a customer and champion for KaiNexus, who now works with customers? What's it like now working with people across many industries, not just healthcare?…
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1 Q&A with Mark Graban -- His Webinar on Learning from Mistakes, as Individuals and Organizations 9:34
Mark Graban addresses questions from this webinar: https://www.youtube.com/watch?v=rhphevuvuoA&ab_channel=KaiNexus His blog post about the mistakes that derailed the webinar: https://www.leanblog.org/2022/06/isnt-it-ironic-mistakes-that-interrupted-my-webinar-about-mistakes/ Questions Q: "I’ve experienced creating psychological safety by asking questions in a certain way when doing root cause analysis and capturing lessons learned. Keeping focus away from people and centering on processes for example. Have you also seen this happen? Do you follow a certain way of asking questions ?" The Value Capture reflection model: https://www.valuecapturellc.com/reflection-toolbox-continuous-improvement/ Q: In my experience as a Lean Six Sigma practitioner, “If all they needed was you to come along and tell them what their mistake was, they wouldnt need you, they would have seen it themselves”. There are always barriers and obstacles that prevent people from seeing thier mistakes. Your comment? Q: Many companies claim to have cultures of learning, not blame. When pursuing professional opportunities with new companies, are there ways to determine which truly have that type of culture, not just claiming it? Q: First I am going to start by saying that I don't do well with making mistakes even the small ones. No one has to tell me I made a mistake because I will be the first one to to say it but even the smallest mistakes I feel bad for a long time and sometimes even weeks. How do you just move on when you take pride in your work?…
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1 [Webinar] My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations (Mark Graban) 49:43
Webinar recording, a presentation by Mark Graban Video and more Links to more info from Mark's website In this talk, you will learn and hear stories about: · Why it’s important to admit mistakes to ourselves · How to reflect on mistakes without being too hard on ourselves · How to prevent repeating our mistakes · Key leader behaviors that create a culture where it’s safe for people to admit mistakes Our presenter, Mark Graban, is a Senior Advisor for KaiNexus… and he just had his 11th KaiNexiversary. Mark is the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement . Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More . He is also the creator and editor of the anthology book Practicing Lean . Mark is the host of podcasts including “Lean Blog Interviews,” “Habitual Excellence, Presented by Value Capture,” and “My Favorite Mistake.” Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.…
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1 Mark Graban Webinar Preview: My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations 5:57
A quick conversation between Mark Graban and Morgan Wright, both of KaiNexus, talking about Mark's upcoming webinar Learn more, register here (or, after June 28, get the recording) https://info.kainexus.com/continuous-improvement/learning-from-mistakes-as-individuals-and-organizations/webinar/signup In this talk, you will learn and hear stories about: · Why it’s important to admit mistakes to ourselves · How to reflect on mistakes without being too hard on ourselves · How to prevent repeating our mistakes · Key leader behaviors that create a culture where it’s safe for people to admit mistakes…
Get slides and video Presented by Karidja Sakanogo Parenting can sometimes be challenging. Parents are quite often expected to not only raise children, but also to raise adults. As one who is passionate about Lean management, I decided to go further by raising Lean thinkers. The purpose of the presentation is to share the core values and dimensions of Lean management that can alleviate motherhood and fatherhood. Applying Lean principles, methods, and tools to our daily lives, we build our own “Lean house”. Thus, we are improving because we are continuously elaborating our standards and finding ways to sustain them. Karidja Sakanogo learned from a twenty-year experience in project management, operations management, customer service, and accounting. Passionate about Lean Six Sigma methodology and fully dedicated to promoting continuous improvement approaches, her hobby consists in contributing to companies' efficiency and profitability goals. For the past years, her main challenge has been to disseminate LSS concepts, tools, and technics in West Africa by providing training sessions and consulting services. Certified Lean Six Sigma Black Belt (LSSBB) and Project Management Professional (PMP), her educational background includes a Bachelor’s in Accounting and Finance, a Bachelor's degree in Technical Management, and a M.Sc. In Project Management. She is currently attending The Helms School of Government at Liberty University as a Ph.D. candidate in Public Administration. Originally from Côte d'Ivoire in West Africa, Karidja currently lives in West Virginia with her husband and their four adorable kids. Impressed by the power of the values embedded in Lean culture, Karidja found beneficial to raise Lean thinkers. She is excited to share the depth and the breadth of "Raising Lean thinkers in a Lean house".…
A webinar to be presented May 10 from 1:00 pm - 2:00 pm ET -- REGISTER HERE Presented by Karidja Sakanogo Parenting can sometimes be challenging. Parents are quite often expected to not only raise children, but also to raise adults. As one who is passionate about Lean management, I decided to go further by raising Lean thinkers. The purpose of the presentation is to share the core values and dimensions of Lean management that can alleviate motherhood and fatherhood. Applying Lean principles, methods, and tools to our daily lives, we build our own “Lean house”. Thus, we are improving because we are continuously elaborating our standards and finding ways to sustain them. Karidja Sakanogo learned from a twenty-year experience in project management, operations management, customer service, and accounting. Passionate about Lean Six Sigma methodology and fully dedicated to promoting continuous improvement approaches, her hobby consists in contributing to companies' efficiency and profitability goals. For the past years, her main challenge has been to disseminate LSS concepts, tools, and technics in West Africa by providing training sessions and consulting services. Certified Lean Six Sigma Black Belt (LSSBB) and Project Management Professional (PMP), her educational background includes a Bachelor’s in Accounting and Finance, a Bachelor's degree in Technical Management, and a M.Sc. In Project Management. She is currently attending The Helms School of Government at Liberty University as a Ph.D. candidate in Public Administration. Originally from Côte d'Ivoire in West Africa, Karidja currently lives in West Virginia with her husband and their four adorable kids. Impressed by the power of the values embedded in Lean culture, Karidja found beneficial to raise Lean thinkers. She is excited to share the depth and the breadth of "Raising Lean thinkers in a Lean house".…
We're joined today by Kym Guilotti , Director of Product Management, at KaiNexus about why she joined the company and what she does as a product manager.
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1 A Path Forward: Reflections on Patient Safety, Just Culture, and the Nursing Profession after the RaDonda Vaught Conviction [Webinar] 1:01:05
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April 14 from 1:00 pm - 2:00 pm ET Website for the event: https://info.kainexus.com/continuous-improvement/reflections-on-patient-safety-just-culture-and-the-nursing-profession/webinar/signup?hsLang=en Moderator: Mark Graban, Senior Advisor, KaiNexus Panel: Dr. Greg Jacobson, CEO, KaiNexus Kelley Reep, Clinical Nurse Specialist Rebecca Love, Chief Clinical Officer, IntelyCare Brian Weirich, Chief Nursing Officer, Banner Health In this panel discussion webinar, you'll hear healthcare leaders and patient safety experts discuss the recent conviction of a nurse who worked at Vanderbilt University Medical Center, RaDonda Vaught. You'll hear about the case and the circumstances that led to the tragic death of a patient, Charlene Murphey. The discussion will focus on a path forward that focuses on patients and what we can do to prevent systemic errors from harming other patients. About the Panelists: Greg Jacobson, MD Greg graduated from Washington University in St Louis in 1997 with a BS in Biology. He attended Baylor College of Medicine from 1997 to 2001. From 2001 to 2004, he completed a residency in Emergency Medicine at Vanderbilt University Medical Center where he then stayed on as faculty. Greg is the Chief Executive Officer and a co-founder of KaiNexus. He is an ER doctor that is fanatical about the single biggest barrier holding companies back from greatness - their lack of continuous improvement work. It has taken him down the path of developing KaiNexus. Rebecca Love, RN, BS, MSN, FIEL Rebecca is an experienced nurse executive and the first nurse featured on Ted.com. Rebecca, was the first Director of Nurse Innovation & Entrepreneurship in the United States at Northeastern School of Nursing – the founding initiative in the country designed to empower nurses as innovators and entrepreneurs, where she founded the Nurse Hackathon, the movement has led to transformational change in the Nursing Profession. In early 2019, Rebecca, Co-founded and is President of SONSIEL: The Society of Nurse Scientists, Innovators, Entrepreneurs & Leaders. Rebecca is an experienced Nurse Entrepreneur, founding HireNurses.com in 2013 which was acquired in 2018 by Ryalto, LTD UK, where she served as the Managing Director of US Markets until its acquisition in 2019. Currently, Rebecca serves as the Chief Clinical Officer of IntelyCare, Inc. Rebecca is passionate about empowering nurses and creating communities to help nurses innovate, create and collaborate to start businesses and inventions to transform healthcare. Kelley Reep Kelly is a Clinical Nurse Specialist (CNS) in critical care. Kelley came to nursing as a second career after corporate training, freelance writing, and motherhood. She works at a Level 1 Trauma Center in the Southeast. Kelley is a passionate advocate for the bedside nurse, as well as a conference speaker (see her at AACN NTI this May) and the nurse consultant for Critical Care: The Game, a multiplayer board game designed by Lakshman Swamy, MD to teach others about ICU. Dr. Brian Weirich Brian is Chief Nursing Officer for Banner Health’s Thunderbird hospital. Prior to his role at Banner, Brian held nursing leadership roles at Indiana University Health, University of Colorado Health, Ohio State Medical Center and the Cleveland Clinic where he started as a nurse in the ICU. Brian has a Doctorate degree in Health Administration from the Medical University of South Carolina and a Masters degree in Healthcare Administration from Ohio University where he also obtained his Bachelor degree in nursing. Brian is certified in Executive Nursing Practice and has a certification in Artificial Intelligence from Northwestern’s Kellogg school of business. Brian is an author/speaker often arguing for the importance of the millennial “tech” generation. He is a co-author of the book, THE NURSES GUIDE TO INNOVATION. In 2017, he began exploring artificial intelligence and crowd sourcing a…
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1 Building a Learning Organization: Leadership Practices & Human Skills that Promote Learning 1:00:44
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Presented by Sabrina Malter as part of the KaiNexus Continuous Improvement Webinar series. For decades, executives and academics have talked about the need to build “learning organizations.” That sounds good, but what does it mean in a practical sense? How can leaders unveil the potential of their people and their organizations? In this webinar, we will discuss: Why we have to build a Learning Organization deliberately Leadership practices to promote organizational learning Human skills to promote organizational learning Sabrina Malter is passionate about creating a work environment where everyone can bring their full self to work and make the boldest impact for the organization and beyond. She loves to challenge, encourage, and support organizations that embark on their learning and growth journey. Sabrina brings her passion to life as a Leadership and Learning Coach & Consultant at her own business, Unveil Business Consulting. She understands the power of Lean thinking in working towards her vision with a special expertise and skill in Kata Coaching, Leadership Development and Cultural Change. Sabrina’s 25 years of industry background brought her experience and expertise in Business Transformations, Organizational Development and Strategy Management. Her educational background includes a M.Sc. in Sustainability Management from The Open University, UK, as well as further study on Leading People Centered Change, Leadership Coaching, and Professional Resilience. Sabrina lives with her husband and two daughters in the south of Germany.…
A preview of a podcast to be presented by Sabrina Malter on April 11, 2022. Register to attend live or view the recording "Building a Learning Organization: Leadership Practices & Human Skills that Promote Learning" For decades, executives and academics have talked about the need to build “learning organizations.” That sounds good, but what does it mean in a practical sense? How can leaders unveil the potential of their people and their organizations? In this webinar, we will discuss: Why we have to build a Learning Organization deliberately Leadership practices to promote organizational learning Human skills to promote organizational learning. Why we have to build a Learning Organization deliberately Leadership practices to promote organizational learning Human skills to promote organizational learning Note: The webinar will be presented live, in English, but a German language recording will also be made available a few days in advance. Q&A will also be conducted in English. Sabrina Malter is passionate about creating a work environment where everyone can bring their full self to work and make the boldest impact for the organization and beyond. She loves to challenge, encourage, and support organizations that embark on their learning and growth journey. Sabrina brings her passion to life as a Leadership and Learning Coach & Consultant at her own business, Unveil Business Consulting. She understands the power of Lean thinking in working towards her vision with a special expertise and skill in Kata Coaching, Leadership Development and Cultural Change. Sabrina’s 25 years of industry background brought her experience and expertise in Business Transformations, Organizational Development and Strategy Management. Her educational background includes a M.Sc. in Sustainability Management from The Open University, UK, as well as further study on Leading People Centered Change, Leadership Coaching, and Professional Resilience. Sabrina lives with her husband and two daughters in the south of Germany. Connect with Sabrina on LinkedIn .…
As presented by Kim Moscarda, Director at Moscarda Solutions on March 9 Slides and video can be found here: https://info.kainexus.com/continuous-improvement/lean-for-knowledge-workers/webinar/signup?hsLang=en In this webinar, you'll get an insight into the application of Lean methodologies in a knowledge worker environment Learning Objectives: Learn how lean methodologies can be successfully applied to a knowledge worker environment Learn from a case study about deployment approaches, challenges, and pitfalls Explore the unique opportunities that knowledge worker organisations provide to us as lean practitioners Kim has worked in the Energy industry for over 25 years as an individual contributor and leader across several disciplines, including continuous improvement, asset management and project management. He is passionate about continuous improvement and believes strongly that Lean principles can be applied to any team in any industry to achieve high levels of performance. He also believes that effective leadership is essential for any organisation to transform its performance and he works with organisations to share his skills and knowledge to improve leadership capability and implement business improvement solutions.…
A short discussion between host/moderator Mark Graban and our next webinar presenter, Kim Moscarda. Lean for Knowledge Workers March 9 from 11:00 am - 12:00 pm ET REGISTER NOW About Kim: Kim has worked in the Energy industry for over 25 years as an individual contributor and leader across several disciplines, including continuous improvement, asset management and project management. He is passionate about continuous improvement and believes strongly that Lean principles can be applied to any team in any industry to achieve high levels of performance. He also believes that effective leadership is essential for any organisation to transform its performance and he works with organisations to share his skills and knowledge to improve leadership capability and implement business improvement solutions.…
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1 [Webinar] Impactful Methods to Benefit Organizational Knowledge Management and Continuous Improvement Efforts (Dr. Cynthia J. Young) 58:24
Presented February 10 from 1:00 - 2:00 pm ET Get slides and more: h ttps://info.kainexus.com/continuous-improvement/methods-to-benefit-organizational-knowledge-management/webinar/signup Presented by Dr. Cynthia J. Young, Founder/CEO of CJ Young Consulting, LLC In this webinar, you will hear about some of the methods used in practicing knowledge management that also support achieving continuous improvement goals. Methods we will discuss include: Checklists and check sheets Reports Lessons learned After action reviews Mapping (Process, Knowledge, and Mind) Communities of practice Kanban Gamification Battle rhythms When you use these methods, you reduce the training required to bring your team up for speed, you can keep costs low because you aren’t having to buy new tools, and it helps your workforce become better problem solvers. This webinar will also be beneficial for ISO 9001-2015 certified organizations since it includes knowledge management, as Clause 7.1.6 Organizational Knowledge and ISO 30401:2018 Knowledge Management Systems, while not a certifiable requirement, is applicable to any organization. Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as a curriculum developer and instructor with Leidos. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began. She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice Chair and Secretary. Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit" which provides actions organizations can take to improve trust and retention through use of knowledge management practices.…
Today, host and senior advisor Mark Graban is joined by a new KaiNexian, Austin Linn . We'll learn why Austin joined the company and why company culture is so important to him (as it is to KaiNexus). Austin talks about his role as a Customer Success Manager and we also discuss some blog posts that he wrote: The Invaluable Value of Culture "Don’t Ask Me; That’s Not My Job"…
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1 Ask Us Anything! Episode 29 with Dr. Greg Jacobson and Mark Graban 1:00:53
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From December 14, 2021 Join us in episode 29 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson. Questions include: What is your most-used emoji? Should I get a booster? If I had Covid? How concerned are you about the Omicron variant? What are the strategies to sustain improvement? What is your advice on how to build lean systems on a culture foundation? What's the most challenging thing about being a CEO? What’s one thing we could do to improve our virtual meetings? Getting back into the office? What’s the weirdest food you’ve ever eaten?…
Register here and join us!!: https://info.kainexus.com/continuous-improvement/webinar/ask-us-anything-episode-29/signup December 14 from 1:00 - 2:00 ET Join us in episode 29 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson. Popular topics include: Continuous improvement KaiNexus software Leadership Entrepreneurship Coping with Covid Anything!…
Presented Nov 18, 2021 Presented by Eric Ethington, President, Lean Shift Consulting View video, slides and more: https://info.kainexus.com/continuous-improvement/the-power-of-process/webinar/signup Learning Objectives: Establish familiarity with the "6CON" process model Define the role and of the System Architect and supporting skills Share practical lessons learned for a System Architect getting started *Applicable for manufacturing, healthcare, or any industry Eric Ethington has a pragmatic approach for lean with over 35 years of work experience at Delphi, Textron, and LeanShift. He has been fortunate to learn about the science and methods of improvement from some of the best teachers available while working with highly capable teams in industries such as automotive, aerospace, defense, healthcare, medical devices, energy, and logistics. Eric holds a Bachelor of Science degree in Industrial Engineering from Kettering University (formerly GMI) and an MBA in Operations from the University of Michigan, Flint campus. He earned a Six Sigma Design Black Belt while working at Textron. He serves on the Board of Directors at Goodwill Industries of Mid-Michigan as well as the Alumni Advisory Board for the Industrial and Manufacturing Engineering department at Kettering University. Most recently, Eric has co-authored the book, The Power of Process, A Story of Innovative Lean Process Development with his long-time colleague and collaborator, Matt Zayko.…
Preview of the webinar that will be presented Nov 18 at 1 pm ET. Register to attend live or get the recording: https://info.kainexus.com/continuous-improvement/the-power-of-process/webinar/signup The Power of Process: The Role of the System Architect November 18 from 1:00 - 2:00 pm ET Presented by Eric Ethington, President, Lean Shift Consulting Learning Objectives: Establish familiarity with the "6CON" process model Define the role and of the System Architect and supporting skills Share practical lessons learned for a System Architect getting started *Applicable for manufacturing, healthcare, or any industry Eric on the Lean Blog Interviews Podcast: https://www.leanblog.org/2021/11/the-power-of-process-interview-with-matt-zayko-and-eric-ethington/ Eric Ethington has a pragmatic approach for lean with over 35 years of work experience at Delphi, Textron, and LeanShift. He has been fortunate to learn about the science and methods of improvement from some of the best teachers available while working with highly capable teams in industries such as automotive, aerospace, defense, healthcare, medical devices, energy, and logistics. Eric holds a Bachelor of Science degree in Industrial Engineering from Kettering University (formerly GMI) and an MBA in Operations from the University of Michigan, Flint campus. He earned a Six Sigma Design Black Belt while working at Textron. He serves on the Board of Directors at Goodwill Industries of Mid-Michigan as well as the Alumni Advisory Board for the Industrial and Manufacturing Engineering department at Kettering University. Most recently, Eric has co-authored the book, The Power of Process, A Story of Innovative Lean Process Development with his long-time colleague and collaborator, Matt Zayko.…
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1 [Webinar] 4 Key Steps to Get Buy-In (Sarah Baker) 1:00:19
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Get slides and more: https://info.kainexus.com/continuous-improvement/4-key-steps-to-get-buy-in/webinar/signup Presented by Sarah Baker, Consultant & Facilitator, IQC In this webinar you will: Understand the important components of buy-in Learn the 4-step process to get buy-in Reflect on the challenges and benefits of buy-in that relates to you Sarah Baker Sarah is a Consultant & Facilitator at IQC. She has an MS in Industrial and Organizational Psychology and a BA in Philosophy and Psychology. Sarah challenges and inspires others to think critically and shift toward more effective perspectives. Her thoughtfulness, enthusiasm, and passion for learning support her in providing excellent work. As a facilitator, she uses philosophy and psychology techniques to inspire growth and excellence. Areas of Expertise: Industrial and Organizational Psychology, Philosophy, Personal Leadership, Leadership Development, Curriculum Design, and Facilitation…
Register now (or to view the recording after Oct 12): https://info.kainexus.com/continuous-improvement/4-key-steps-to-get-buy-in/webinar/signup October 21 from 1:00 - 2:00 pm ET Presented by Sarah Baker, Consultant & Facilitator, IQC In this webinar you will: Understand the important components of buy-in Learn the 4-step process to get buy-in Reflect on the challenges and benefits of buy-in that relates to you Sarah Baker Sarah is a Consultant & Facilitator at IQC. She has an MS in Industrial and Organizational Psychology and a BA in Philosophy and Psychology. Sarah challenges and inspires others to think critically and shift toward more effective perspectives. Her thoughtfulness, enthusiasm, and passion for learning support her in providing excellent work. As a facilitator, she uses philosophy and psychology techniques to inspire growth and excellence. Areas of Expertise: Industrial and Organizational Psychology, Philosophy, Personal Leadership, Leadership Development, Curriculum Design, and Facilitation…
Lori Avital, one of the Customer Success Managers with KaiNexus, talks about why she joined the company. How is the company culture, along with our goals and mission, aligned with her personally? Why has she moved to smaller companies through her career?
Brandon Turner, Solutions Engineer with KaiNexus, talks about why he joined the company a few months back.
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1 [Webinar] How to Create Psychological Safety at Work Using the 5Cs (Karyn Ross and Jessica House) 59:49
Recording from Sept 14, 2021 Presented by Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation Jessica House, Founder at LightHouse Counselling and Wellness I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety. During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session. Karyn Ross Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach, and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement, and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also the Founder and President of the Love and Kindness Project Foundation, a registered public charity, and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly. When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness, and/or continuous improvement. Jessica House Jessica House is an experienced counselor and coach with a diverse background that includes mental health services, leadership, and lean management. With over a decade of experience in the mental health field, and an unwavering philosophy that every human being wants to do well (and can do well), Jessica’s passion is helping children, parents, and families live their best life. She has a Master’s in Counselling Psychology and spent years working at a children's mental health center in Ottawa where she supported people experiencing a range of emotional, social, and/or behavioral challenges came for help. By combining both lean and mental health, Jessica started her own business, Lighthouse Counselling and Wellness, where she collaborates with individuals, families and organizations to set and achieve ambitious goals, improve performance, and enhance their overall wellness. She is one of the co-creators of the 5C’s of psychological safety, a methodology that when practiced, sets the stage for learning, growth, innovation, and improvement.…
Preview of a free webinar coming up on Sept 14. Register: https://info.kainexus.com/continuous-improvement/how-to-create-psychological-safety-at-work-using-the-5cs/webinar/signup How to Create Psychological Safety at Work Using the 5Cs September 14 from 12:00 - 1:00 pm ET Presented by Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation Jessica House, Founder at LightHouse Counselling and Wellness I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety. During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session. About the Presenters: Karyn Ross: Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach, and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement, and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also the Founder and President of the Love and Kindness Project Foundation, a registered public charity, and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly. When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness, and/or continuous improvement. Jessica House: Jessica House is an experienced counselor and coach with a diverse background that includes mental health services, leadership, and lean management. With over a decade of experience in the mental health field, and an unwavering philosophy that every human being wants to do well (and can do well), Jessica’s passion is helping children, parents, and families live their best life. She has a Master’s in Counselling Psychology and spent years working at a children's mental health center in Ottawa where she supported people experiencing a range of emotional, social, and/or behavioral challenges came for help. By combining both lean and mental health, Jessica started her own business, Lighthouse Counselling and Wellness, where she collaborates with individuals, families and organizations to set and achieve ambitious goals, improve performance, and enhance their overall wellness. She is one of the co-creators of the 5C’s of psychological safety, a methodology that when practiced, sets the stage for learning, growth, innovation, and improvement.…
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1 [Webinar] The Wheel of Sustainability: Engaging and Empowering Teams to Produce Lasting Results (Adam Lawrence) 57:07
Presented August 9, 2021 - Get slides and more here . Presented by Adam Lawrence, Managing Partner of Process Improvement Partners, LLC In this webinar, you will learn... Learn about all elements of the Wheel of Sustainability. Get real-life examples of implementation of the Wheel Understand how to develop Leadership Commitment to create and sustain a winning team experience Adam Lawrence Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results. Married to his wonderful wife, Peggy, for 30 years, they have one son (Tyler, his IT department). Adam grew up in the Washington, DC area and received his BS in Industrial Engineering from Virginia Tech. He earned Lean certifications from the University of Michigan.…
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1 Webinar Preview: The Wheel of Sustainability: Engaging and Empowering Teams to Produce Lasting Results 6:51
Preview discussion about a webinar that will be presented on August 9th by Adam Lawrence, as part of the KaiNexus Continuous Improvement webinar series. Register: https://info.kainexus.com/continuous-improvement/the-wheel-of-sustainability/webinar/signup August 9 from 1:00 - 2:00 pm ET Presented by Adam Lawrence, Managing Partner of Process Improvement Partners, LLC In this webinar, you will learn... Learn about all elements of the Wheel of Sustainability. Get real-life examples of implementation of the Wheel Understand how to develop Leadership Commitment to create and sustain a winning team experience Adam Lawrence Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results. Married to his wonderful wife, Peggy, for 30 years, they have one son (Tyler, his IT department). Adam grew up in the Washington, DC area and received his BS in Industrial Engineering from Virginia Tech. He earned Lean certifications from the University of Michigan.…
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1 [Webinar] Motivational Interviewing: The Key to Effective Conversations About Change (Paola Torres) 59:38
Webinar Recording -- Get video and more Motivational Interviewing: The Key to Effective Conversations About Change July 28 from 1:00 - 2:00 pm ET Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC Learning objectives: Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI) Identify your customer’s readiness for change based on key communication indicators Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change Paola Torres Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.…
Preview of a webinar coming up on July 28, register here . Motivational Interviewing: The Key to Effective Conversations About Change July 28 from 1:00 - 2:00 pm ET Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC Learning objectives: Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI) Identify your customer’s readiness for change based on key communication indicators Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change About the Presenter: Paola Torres Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.…
In this episode, Chris Burnham ( listen to his recent episode ) acts as host and talks to usual host Mark Graban. Chris is eminently qualified to play host, as host of the long-running Lean Leadership Podcast . As one of the newest KaiNexus employees (or KaiNexians), Chris asks Mark about reaching the 10-year anniversary (or KaiNexiversary) of his affiliation with the company. Mark talks about how his role and relationship has evolved and shares some stories about how KaiNexus has continued to grow and evolve -- with more exciting things to come in the next decade!!! Mark's blog post about his 10 years The VacciNexus project KaiNexus Webinars KaiNexus Results…
One of our newest KaiNexians is Chris Burnham. You might know him from his Lean Leadership Podcast . If not, check that out... he's again producing new episodes, and it's great listening. Chris has been a KaiNexus customer, he has lots of Lean experience, and he's a great fit to work with our customers and prospects as a Senior Lean Strategy Director. In this episode, Mark Graban asks Chris about his background, why he joined, and what he'll be doing -- how he's creating and shaping this new role. As a teaser, Chris starts to ask Mark why HE joined 10 years ago, but that will be in our next episode. And here is the blog post he wrote: https://blog.kainexus.com/why-i-joined-kainexus-and-what-do-i-do-chris-burnham…
Webinar Presented by Dr. John Kenagy The Objective: Scientifically develop leaders at all levels to deliver exactly what patients and/or customers need at continually lower cost – low risk, high reward, fast. Kata Learning Objectives – Know why and how: 1. Conventional, data-driven leadership and management systems, projects, consultants, and technologies fail in complex, dynamic, unpredictable work. 2. Adaptive Design (AD) Kata improves standardized work in real-time. 3. AD Kata Leaders use the Scientific Method to improve at all levels: frontline to C-Suite 4. The people on AD Kata Teams discover, adapt, and improve as part of their daily work 5. AD Kata Leaders continuously replicate and scale results, success, trust, and optimism appropriate to their level and without waste of any resource (c) 2021, John W. Kenagy, MD. Adaptive Design and Ideal Patient Care are registered trademarks of John Kenagy About Dr. John Kenagy Dr. Kenagy knows healthcare as a vascular surgeon, executive, academic researcher, author, and innovator. But his most meaningful experience was as a patient following a critical injury. He discovered his survival depended on the efforts of dedicated, highly trained individuals working in an unpredictable, conflicted system (the current healthcare Kata). As a Visiting Scholar at Harvard Business School, his research translated Leading Indicator Systems from resilient companies like Toyota, Apple, Intel and Amazon to healthcare. His discovery: our solutions are designed-to-adapt Kata’s from leadership to the point of care.…
Today, we bring you the third and final guest in our mini-series of Customer Month Spotlights here on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban . We'll do more of these interviews in the future, not waiting until next year (let's make every month "customer month"). Our guest for this episode is Eric Mellert, the Manager, Process Improvement Team at Christian Care Ministry . As it says on their website, Ii 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves more than 400,000 members, and more than $2.6 billion dollars in medical bills have been shared and discounted. Topics and questions: Tell us a little bit about Christian Care Ministry and Medi-Share How did you get introduced to Process Improvement? Why do you not like the word "expert"? What’s your approach to PI there… how do you train people, how do you conduct improvement work? What were some of the challenges created by Covid times, including a fully-remote workforce? When did KaiNexus become part of the equation and how have we helped? How are you taking PI “from the few to the many”?…
Today, we have another guest on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban . Our guest is Cliona Archambeault, the Director of Process Improvement at one of our customers, UMass Memorial Health. Topics and questions: In building a culture of improvement, what’s the explanation and expectation for new caregivers? Example of small improvements? Manager and leadership role? Impact of Covid on your improvement work? Using KaiNexus for idea system - 'Innovation Station" Why a phased approach to roll out? Tabulating stats and results numbers? 90,000 ideas — putting the old ones into KaiNexus…
Today's guests are both part of the Process Excellence department at one of our customers, Memorial Health System in Marietta, Ohio. They are Lynn Howell and Mary Huck, both of whom have clinical backgrounds, but now help their colleagues throughout the system improve with Lean and other methods. Topics and questions: Tell us about the label of “process excellence” and what that means to the system? Shifting from being doers to helpers and coaches What's the role of a Continuous Improvement (C.I.) specialist? Why is starting with observation so important? How and why did you shift your team’s focus from facilitating projects to coaching others on their improvement work? What’s your belt training and certification process like, including the levels? Are there goals for who to train and certify? What's next for you and the system?…
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1 How to Have a Successful KaiNexus Rollout: Panel Discussion with UMass Memorial Health and Crosby's 58:57
From May 20 -- See the video version Presented by Robert Pitney, Process Improvement Engagement - System Co-Owner at UMass Memorial Health Care Jon Brown, Continuous Improvement Manager at Crosby's Moderated by Mark Graban, Senior Advisor, KaiNexus KaiNexus has such an interesting and diverse customer base, and this Customer Month webinar certainly highlights that! Join us to hear two leaders share about their continuous improvement practices, how the pandemic has impacted them, and how KaiNexus is a big part of their approach and success. Crosby's: While molasses continues to be the mainstay of the business, Crosby’s has an ever-expanding line of dry-sugar-based products and syrups, with distribution in Canada, the New England States, and other international locations. UMass Memorial Health: The largest health care system in Central Massachusetts offering the region’s most sophisticated medical technology & support services. LINKS discussed during the session: Our published customer impact numbers…. Cumulative across all customers over 10 years Eric Dickson on Lean and their turnaround strategy…
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1 [Webinar] An Innovative “Patient First” Vaccination Clinic Design (Dr. Joy Dobson) 1:01:12
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A webinar presented on May 18, 2021 Presented by Dr. Joy Dobson, Senior Physician Consultant at 3sHealth in Saskatchewan, Canada See slides or video: https://www.kainexus.com/continuous-improvement/innovative-patient-first-vaccination-clinic-design/webinar/thanks Learning Objectives: Become familiar with a “care comes to the client” concept as applied in Canadian vaccination clinics Use lean concepts embedded in a “Patient First” model to improve value in clinics of any size We know there will be many innovative practices shared that will have application possibilities across borders and outside of vaccination work and settings. The Q&A section included discussion of: Having just one month to prepare for vaccination How does their long-standing "idea process" work? About the U-cell: How does it address 30 minute observation vs 15? What are the causes of the variation in cycle times? Pre-filled syringes were a big part of that, other factors Do you start the day by filling up the pod or by pacing patients in at the cycle time?? They learned this over time...…
This is a preview of a webinar that will be presented on May 18th... Learn more and register: https://info.kainexus.com/continuous-improvement/innovative-patient-first-vaccination-clinic-design/webinar/signup An Innovative “Patient First” Vaccination Clinic Design May 18 from 1:00 - 2:00 pm ET Presented by Dr. Joy Dobson, Senior Physician Consultant at 3sHealth in Saskatchewan, Canada Learning Objectives: Become familiar with a “care comes to the client” concept as applied in Canadian vaccination clinics Use lean concepts embedded in a “Patient First” model to improve value in clinics of any size We know there will be many innovative practices shared that will have application possibilities across borders and outside of vaccination work and settings. We hope you can join us! Dr. Joy Dobson Joy is a former anesthesiologist and critical care physician who now restricts her practice to health system care. She has held a variety of leadership roles and been part of a large-scale lean transformation in Saskatchewan. Since February, Joy has been part of the quality improvement team tasked with optimizing the vaccine rollout to 1.2M citizens in the province.…
Welcome to one of our newest KaiNexians, Morgan Wright! You can also read a blog post she wrote about joining the company , just a month ago now. Morgan is Customer Marketing Manager at KaiNexus. Welcome to the team!!!
Additional Q&A time with Evan Graczyk and Bob Bell from Woodfin. How do you ensure leaders don't focus solely on bottom-line savings? How do you use the system to escalate problems that cannot be solved within the team itself? How do we know what is the "best" solution?? At point do you just have to test some things and see? Have you had issues with frontline staff coming up with ideas to solve a problem but management not agreeing with the idea so it does not move forward? If so, do you have any system in place to adress this issue? Note: OFI = Opportunity For Improvement…
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1 [Webinar] Building a Better Way, Every Day: The Value of Small Improvements (Evan Graczyk and Bob Bell) 50:56
Presented by Evan Graczyk and Bob Bell See and download slides: https://www.kainexus.com/continuous-improvement/the-value-of-small-improvements/webinar/thanks In this webinar, you will learn about: Developing a Continuous Improvement Culture Why small ideas are important How rigid should the improvement structure be? How to evolve this culture based on internal and external input Managing a Continuous Improvement Culture Challenges in a complex organizational structure Unique challenges in construction About the Presenters: Evan Graczyk Continuous Improvement Manager, Woodfin Heating & Oil Evan has a bachelor's degree in Industrial Engineering from Clemson University, along with a Lean Six Sigma Green Belt certification from Clemson. Previous roles include being a Lean Process Engineer at Schaeffler Group and a Lean Manufacturing Engineer at BorgWarner. Bob Bell Financial Planning and Analysis, Woodfin Bob has a BBA in Marketing from the University of Georgia, a PBC in Information Technology from the University of Richmond, and an MBA from the UVA Darden School of Business. He earned his Six Sigma Green Belt while working at Circuit City. His background includes Retail (Operations & Finance), Information Technology, Inventory Management and Financial Planning and Analysis.…
For the presentation audio, see the previous episode...
The Q&A will be in the next episode Slides and more: https://info.kainexus.com/improvement-disciplines/kata/kata-in-the-community/webinar/signup-0 Presented by Deondra Wardelle President & CEO, "Kata Geek" The webinar will cover: 1) Introduction to Kata – define Kata and explain the Improvement Kata steps and include industry-examples of Kata in practice. This session of the webinar will be designed for people who are curious about Kata, just started their Kata journey, and/or may have been 1st-time attendees at the recent KataCon from Lean Frontiers. 2) Kata Community – share Coaching Kata best practices, tips, and tricks I’ve picked up from other Kata Geeks. 3) Kata in the Community – provide examples of how the Improvement Kata can be used for non-manufacturing processes. Deondra R. Wardelle is a visionary leader, problem solver, organizer, motivational speaker, and owner of On To the Next One Consulting , LLC. Her specialty is empowering and developing individuals and groups toward achieving their personal and professional goals. She also coaches individuals and organizations in achieving and sustaining transformative change. Deondra has a diverse professional background. Her former roles include Chief Strategy Officer at the American College of Sports Medicine (ACSM) and Director of Performance Excellence for a global leader in the paper/packaging industry. While working in the Performance Excellence space, she and her team led Continuous Improvement projects for more than 70 facilities in North America, Europe, and Asia. Deondra has also worked as a corporate trainer, project manager, and banking manager and has held various operations management roles. A graduate of Western Kentucky University, Deondra possesses a Bachelor of Arts degree in Corporate and Organizational Communications. She has also pursued Leadership Studies at the Louisville Southern Baptist Theological Seminary and earned her Health Coach certification from the Institute of Integrative Nutrition. Deondra’s purpose is to help organizations, groups, and individuals overcome obstacles and achieve their grandest visions and goals – one step at a time. Deondra’s current passion project is the #RootCauseRacism movement, a global initiative to end systemic racism and social injustice.…
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1 Panel Discussion: #RootCauseRacism “The Colors of Love” 1:24:52
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As a continuation of the first “Sharing Our Vision and Voices to #RootCauseRacism” blog series, Deondra Wardelle and her network of colleagues from the continuous improvement community reunite to provide additional insights to dismantle systemic racism through education, awareness and the application of Lean principles. The third blog series, The Colors of Love, focuses on the core concept of Lean - respect for people. This blog series aims to celebrate Black History Month in the U.S. and LGBTQ+ History Month in the UK while heightening awareness about the importance of valuing humanity, regardless of race, sexual orientation and gender identity (SOGI), through demonstrating respect for people. The action of valuing the individual is vital to practice in education, health care and the workplace. Everyone should have the opportunity to thrive in an environment that encourages people to be true to themselves without the need for code-switching or fear for their well-being, advancement opportunities, or psychological and physical safety. Beginning the week of February 22, several authors will pen blogs that stress the importance of demonstrating respect for Black people in the LGBTQ+ community. They also will challenge readers to be intentional allies and cultivate environments where every person’s potential can flourish. Panelists will include continuous improvement experts who will be prepared to discuss how you can make a significant change in your workplace and community by demonstrating respect for people “one small improvement at a time”! Moderators: Deondra Wardelle Mark Graban Panelists: Madison Mobley Paul Critchley Scott Bogan Alexus Bertrand Jeff Welch Karla Parker Panelist bios: https://info.kainexus.com/continuous-improvement/rootcauseracism-the-colors-of-love/webinar #RootCauseRacism site: https://rootcauseracism.com Blog posts from the panelists: https://www.rootcauseracism.com/blog…
Register and learn more about the panelists: https://info.kainexus.com/continuous-improvement/rootcauseracism-the-colors-of-love/webinar/signup Here is a preview of our next panel discussion: February 25 from 1:00 - 2:30 pm ET Presented by Deondra Wardelle As a continuation of the first “Sharing Our Vision and Voices to #RootCauseRacism” blog series , Deondra Wardelle and her network of colleagues from the continuous improvement community reunite to provide additional insights to dismantle systemic racism through education, awareness and the application of Lean principles. The third blog series, The Colors of Love, focuses on the core concept of Lean - respect for people. This blog series aims to celebrate Black History Month in the U.S. and LGBTQ+ History Month in the UK while heightening awareness about the importance of valuing humanity, regardless of race, sexual orientation and gender identity (SOGI), through demonstrating respect for people. The action of valuing the individual is vital to practice in education, health care and the workplace. Everyone should have the opportunity to thrive in an environment that encourages people to be true to themselves without the need for code-switching or fear for their well-being, advancement opportunities, or psychological and physical safety. Beginning the week of February 22, several authors will pen blogs that stress the importance of demonstrating respect for Black people in the LGBTQ+ community. They also will challenge readers to be intentional allies and cultivate environments where every person’s potential can flourish. Panelists will include continuous improvement experts who will be prepared to discuss how you can make a significant change in your workplace and community by demonstrating respect for people “one small improvement at a time”! Panelists: Alexus Bertrand Paul Critchle y Madison L. Mobley Karla Parker Jeff Welch…
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1 Webinar: Understanding your Strengths and Blind Spots for Enhanced Buy-In and Communication 1:01:07
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Slides and more: https://www.kainexus.com/continuous-improvement/understanding-your-strengths-and-blind-spots-for-enhanced-buy-in-and-communication/webinar/thanks Please be sure to fill out the free "Predictive Index" assessment prior to viewing the webinar: https://assessment.predictiveindex.com/bo/E0N/Kainexus#page0 When we drive – we know what our cars can do, and we know where our blind spots are. But do you know the extent of your personal power? And do you know where your professional blind spots are? Many people do not really know themselves. Carter Cast, professor of business management for the Kellogg School of Management at Northwestern University says we have “blind spots because most of us have a hard time being objective about ourselves.” In fact, 95% of us BELIEVE we are self-aware. Research, however, proves that only 15% of us are ACTUALLY self-aware. Isn’t it time to truly identify your personal strengths and blind spots? About Scott: Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick! His website: https://iowaqc.org/…
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1 Webinar Preview: Understanding your Strengths and Blind Spots for Enhanced Buy-In and Communication 15:06
Register and get the free assessment link Host Mark Graban is joined by Scott Burgmeyer to give a preview of the webinar that he is presenting on February 17th. Presented by Scott Burgmeyer , Executive Director - IQC (Iowa Quality Center) When we drive – we know what our cars can do, and we know where our blind spots are. But do you know the extent of your personal power? And do you know where your professional blind spots are? Many people do not really know themselves. Carter Cast, professor of business management for the Kellogg School of Management at Northwestern University says we have “blind spots because most of us have a hard time being objective about ourselves.” In fact, 95% of us BELIEVE we are self-aware. Research, however, proves that only 15% of us are ACTUALLY self-aware. Isn’t it time to truly identify your personal strengths and blind spots? Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick!…
See our blog post: https://blog.kainexus.com/sharing-covid-vaccination-process-improvements-vaccinexus Register for the site: http://vaccinexus.com/ For the entire team at KaiNexus, the phrase "spread continuous improvement" is a driving mission statement. It's not just a business objective, it's something that we think can change the world. We truly believe that . Our customers spread continuous improvement throughout their organizations. Often, this is person to person, team to team, department to department, and site to site. Our KaiNexus software supports them in this effort. When we hear about big challenges in the world, such as the need to quickly and efficiently vaccinate as many people as possible against the coronavirus that causes Covid-19 illness, we know that people are doing great work to solve problems and to be more effective. But how are they spreading continuous improvement across organizations, across states, and across countries? When Helen Zak , the president and COO of the healthcare consulting and advisory firm Value Capture asked the following in a meeting, it caught my attention: "How can we help organizations across the United States (and abroad) share with each other?" In addition to my role with KaiNexus, I am affiliated with Value Capture as I work with some of their clients. So, I was thrilled to have the opportunity to connect the dots. KaiNexus... connects us! I mentioned this possibility of using KaiNexus and the team Value Capture was intrigued. They wanted their clients to have a way to share with each other, but their mission also drives them to think bigger than that. I approached the leadership team at KaiNexus and they immediately jumped to the challenge, throwing their support behind the effort. Our director of marketing, Maggie Millard , has driven this effort with the support of others on the KaiNexus team. She has said multiple times that this effort is the most exciting project that she has worked on during her years with the company... VacciNexus! What we've put together has been dubbed VacciNexus by Maggie, a special-purpose, simplified version of our KaiNexus platform. It's available now... and it's free. “VacciNexus” is a web-based system (accessed via a browser or the KaiNexus mobile app ) and it's easy to use. VacciNexus is a simplified version of the KaiNexus platform that allows registered users to: Submit examples of vaccination process improvements (that have been implemented) Read improvements submitted by others See more in the blog post: https://blog.kainexus.com/sharing-covid-vaccination-process-improvements-vaccinexus…
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1 Improving the COVID Vaccination Process: Lessons from the Field (Expert Panel Discussion) 1:31:57
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For the video: https://info.kainexus.com/continuous-improvement/webinar/improving-the-covid-vaccination-process-lessons-from-the-field/signup January 21 from 1:00 - 2:30 ET The safe and prompt administration of the COVID vaccines is one of the most critical issues today in global public health. In this 90-minute panel discussion moderated by Mark Graban and hosted by Value Capture and KaiNexus (in partnership with Catalysis), healthcare leaders from the private and public sectors will share their experiences with the COVID vaccine administration processes — what is working, what is not, and how Lean is helping make these processes better. The objective of this webinar is to share the lessons these leaders have learned and continue to learn, in near real time, so that others dealing with their own vaccine administration challenges can benefit from and contribute to this discussion. We anticipate informative and lively discussions, with ample opportunity for Q&A. Sponsored by KaiNexus, Value Capture , and Catalysis Panelists: Secretary Daniel Carey, MD Secretary of Health and Human Resources Commonwealth of Virginia Penny Iannelli Chief Transformation Officer UMass Memorial Health Care Lisa Malosh Senior Director, Organizational Improvement Presbyterian SeniorCare Network Shlomit Schaal, MD, PhD, MHCM Professor and Chair of the Department of Ophthalmology & Visual Sciences UMass Medical School President UMass Memorial Medical Group Senior Associate Dean for Health Strategies UMass Medical School…
Today is a special cross-posting of an episode of "My Favorite Mistake," hosted by Mark Graban and featuring our CEO, Greg Jacobson. Please subscribe, rate, and review via Apple Podcasts or Podchaser ! Show notes and more: https://www.markgraban.com/dr-greg-jacobson-on-juggling-life-and-being-both-an-emergency-physician-and-a-startup-ceo/ Joining me for Episode #31 is Dr. Greg Jacobson , an emergency medicine physician and the CEO/co-founder of KaiNexus , a technology and software company. In the interest of full disclosure, I will mention that I have worked with KaiNexus, in various capacities, since 2011 and I have an ownership stake in the company. That said, Greg is one of the most interesting people you'll ever meet. Many startup CEOs launch their company at night while working their day job. Greg started KaiNexus during the days while working some nights as an E.R. doc. In today's episode, Greg (always the overachiever) shares FIVE favorite mistakes from his career: Not reading more Not figuring out work/life balance Struggling with the diffusion of CEO attention as the company grows Not being appreciative enough Not doing his own due diligence We'll talk about all of that, the importance of creating a culture of continuous improvement in a company, and much more. I think you'll enjoy the conversation, as I did.…
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1 Preview: Improving the COVID Vaccination Process: Lessons from the Field (Expert Panel Discussion) 4:40
Register for our panel discussion here: https://info.kainexus.com/continuous-improvement/webinar/improving-the-covid-vaccination-process-lessons-from-the-field/signup January 21 from 1:00 - 2:30 ET The safe and prompt administration of the COVID vaccines is one of the most critical issues today in global public health. In this 90-minute panel discussion moderated by Mark Graban and hosted by Value Capture and KaiNexus (in partnership with Catalysis), healthcare leaders from the private and public sectors will share their experiences with the COVID vaccine administration processes — what is working, what is not, and how Lean is helping make these processes better. The objective of this webinar is to share the lessons these leaders have learned and continue to learn, in near real time, so that others dealing with their own vaccine administration challenges can benefit from and contribute to this discussion. We anticipate informative and lively discussions, with ample opportunity for Q&A. Secretary Daniel Carey, MD Secretary of Health and Human Resources Commonwealth of Virginia Penny Iannelli Chief Transformation Officer UMass Memorial Health Care Lisa Malosh Senior Director, Organizational Improvement Presbyterian SeniorCare Network Shlomit Schaal, MD, PhD, MHCM Professor and Chair of the Department of Ophthalmology & Visual Sciences UMass Medical School President UMass Memorial Medical Group Senior Associate Dean for Health Strategies UMass Medical School…
See slides and more: https://info.kainexus.com/improvement-disciplines/lean/transitioning-lean-from-manufacturing-to-the-office/webinar/signup In this webinar, participants will: * Be able to identify three key differences to overcome when making the transition from Lean manufacturing to the office. * Receive tools and techniques to apply to overcome the three key differences. * Increase their confidence to apply Lean to new environments/applications. This webinar will be presented in English, with automated Spanish subtitles Stephanie Hill is the owner of Light Bulb Moment Consulting in Des Moines, Iowa. She has over 20 years of experience applying quality and continuous improvement to the manufacturing, retail, insurance, and healthcare industries. She has certifications in Strategic HR Leadership and Scaled Agile, a Master Black Belt in Lean Six Sigma, a master’s degree in Public Health, and a bachelor's degree in Chemistry. Her focus is on helping small businesses and nonprofits improve their effectiveness and efficiency through the combination of people, processes, and performance.…
Register at https://info.kainexus.com/improvement-disciplines/lean/transitioning-lean-from-manufacturing-to-the-office/webinar/signup This is a short preview of a webinar that will be presented on January 13, 2021 at 1 pm ET, by Stephanie Hill, hosted by Mark Graban of KaiNexus. In this webinar, participants will: Be able to identify three key differences to overcome when making the transition from Lean manufacturing to the office. Receive tools and techniques to apply to overcome the three key differences. Increase their confidence to apply Lean to new environments/applications. This webinar will be presented in English, with automated Spanish subtitles About the presenter: Stephanie Hill is the owner of Light Bulb Moment Consulting in Des Moines, Iowa. She has over 20 years of experience applying quality and continuous improvement to the manufacturing, retail, insurance, and healthcare industries. She has certifications in Strategic HR Leadership and Scaled Agile, a Master Black Belt in Lean Six Sigma, a master’s degree in Public Health, and a bachelor's degree in Chemistry. Her focus is on helping small businesses and nonprofits improve their effectiveness and efficiency through the combination of people, processes, and performance.…
“Primero Kaikaku… Evento Kaizen Después” (Spanish, with English Option) December 8 from 1:00 - 2:00 pm EDT Presented by Albanesa Ymaya, CLSSBB, Ymaya Lean Academy Moderated by JJ Puentes, KaiNexus "Kaikaku First... Kaizen Event Later" (also available in English) En este seminario web, nuestra presentadora compartirá un profundo conocimiento de dos enfoques LEAN para respaldar la transformación empresarial: Kaikaku y Eventos Kaizen. Revisaremos las definiciones generales en torno a estos términos y explicaremos el objetivo de cada enfoque, los puntos en común, las diferencias y los beneficios. Al final del seminario web, comprenderá por qué “Kaikaku Primero y Evento Kaizen Después” es un enfoque útil. Finalmente Albanesa compartirá la fórmula que utiliza para lograr una verdadera Transformación Lean en cualquier negocio. About Albanesa Ymaya: Dominicana Fundadora, Presidente y CEO de Ymaya Lean Academy Inc. Experiencia Docente de más de 17 años. Más de 6,000 personas capacitadas en LATAM, USA, EU. Más de 17 años como Ingeniera Industrial. Con Postgrado en Gerencia de Calidad y Productividad. Especialización en Gerencia de Proyecto y Logística. Certificaciones internacionales: LSSBB, SSGB, SSYB, MOST, KT-PPS, Auditora Interna ISO y TL 9000. Más de 17 años liderando Transformaciones LEAN en empresas multinacionales en diferentes países (República Dominicana, México, Carolina del Norte, y Herlev). Ha ocupado varias posiciones dentro de la industria en las áreas de Excelencia Operacional y Mejora Continua de Procesos (desde Técnico 1 hasta Gerente Regional para las Américas y Europa). Manejo de Portafolio de proyectos de más de 10 MM USD$. Formadora de Líderes de Trabajo y equipos de alto rendimiento. Lean Coach, Asesora y Consultora Senior. Directora Regional para el Caribe en la Fundación Internacional Love and Kindness Project Foundation. Her website: https://www.ymayaleanacademy.org/…
Learn more: https://info.kainexus.com/improvement-disciplines/kaizen/primero-kaikaku-evento-kaizen-despues/webinar/signup Webinar Presented by Albanesa Ymaya, CLSSBB, Ymaya Lean Academy Moderated by JJ Puentes, KaiNexus "Kaikaku First... Kaizen Event Later" A few months back, a KaiNexus customer suggested that we host a webinar that is presented in Spanish. So we are trying that with this webinar — with an option for English speakers, as well. The webinar will be presented live, in Spanish, on December 8th. Q&A will be moderated in Spanish. But, if you register for the webinar, we will send you an English-language recording of the webinar and you will be able to submit questions via email. In this webinar, our presenter will share a deep understanding of two LEAN approaches to support business transformation — Kaikaku and Kaizen Events. We will review general definitions around these terms and will explain the goal of each approach, the commonalities, the differences, and the benefits. At the end of the webinar, you will understand why “Kaikaku First and Kaizen Event Later” is a useful approach. Finally Albanesa will share the formula she uses to achieve a real lean transformation in any business. Albanesa Ymaya, from the Dominican Republic, is Founder, President and CEO of Ymaya Lean Academy Inc. With more than 17 years as an Industrial Engineer working with Lean Transformations in the Manufacturing sector (Medical Devices and Electronic), she has a post-degree in Quality and Productivity Management and specializations in Project Management and Logistic Management. Certified as Lean Six Sigma Black Belt, Six Sigma Green Belt, Six Sigma Yellow Belt, ISO and TL 9000 Auditor, Kepner Tregoe Practical Problem Solving, Maynard Operation Sequence Technique (MOST), and is Shingo Model trained. Albanesa has more than 17 years as professor on Institutes and Universities. She has trained more than 6,000 people from different countries (Latin America, Caribbean, United States and Europe). She has been in Lean Manufacturing environments since she started her career as an industrial engineer where she occupied different roles, from Lean technician to Lean Six Sigma Regional Manager for Americas and Europe. She has led different Lean Transformations in different countries (Dominican Republic, Mexico, North Carolina, and Herlev). She has managed project portfolios of more than $10 million and has received different International Awards (“Lean Coach of the Year” - “Plant Lean of the Year” - “Operations Excellence Award”). Recently she started to support the Love and Kindness Project Foundation with the role of Caribbean Region Director. Her website: HTTP://ymayaleanacademy.org The Love and Kindness Project Foundation: https://loveandkindnessproject.org/…
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1 Greg & Mark's Creative Continuous Improvement Webinar 1:01:47
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More info: https://www.kainexus.com/continuous-improvement/greg-and-mark-creative-continuous-improvement/webinar/thanks Please join us as Greg Jacobson, MD (CEO and co-founder of KaiNexus), and Mark Graban (Senior Advisor to KaiNexus) share an interactive hour talking about continuous improvement and more. It won’t be a single 45-minute long presentation. Mark & Greg will address your questions on continuous improvement, Covid-19, or anything you like (submitted in advance and live during the session). If you’ve been part of our previous “Ask Us Anything!” webinars, we’ll follow some of that format. In this session, we'll tackle weighty continuous improvement issues and other topics through a number of polls, interactive audience participation segments, mini-presentations, and more.…
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1 When Brothers Meet at Gemba - Panel Discussion Webinar Recording 1:29:39
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Video and more: https://www.kainexus.com/continuous-improvement/when-brothers-meet-at-gemba/webinar/thanks When Brothers Meet at Gemba October 22 from 1:00 - 2:00 pm EDT Presented by Deondra Wardelle, Leader of the #RootCauseRacism Movement Co-Moderated by Mark Graban, Senior Advisor, KaiNexus Join us as we continue the blog series: “Sharing Our Vision and Voices to #RootCauseRacism.” Be part of our mission to address the problem of systemic racism and the demand for social justice. Our newest blog series will take on important historical significance as we encourage you to exercise your right to vote! Starting on October 19, 2020, you’ll have the chance to join Deondra Wardelle and her network of colleagues from the continuous improvement community and other industries. They’ll present an insightful online blog series called “When Brothers Meet at Gemba.” Experience the dynamic and heart-felt writing of our bloggers, influencers, and Lean thought leaders, as they provide you with historical references and current data that will provide clarification on the current state of U.S. policies and legislations. You’ll gain unique insight on how these policies shape and impact Education, Healthcare, and Economics in America. As a finale to our blog series, you’re also invited to attend a webinar panel discussion on Thursday, October 22nd at 1pm EDT. Our discussion panelists will include Mark Graban, Deondra Wardelle, and continuous improvement experts. Each panelist will discuss and spotlight key points about the anti-racism calls to action and voting plans that were shared earlier in the blog series. Don’t miss this opportunity to learn how you can make significant change in your own community by learning more about #RootCauseRacism and exercising your right to vote! Register today for the webinar, “When Brothers Meet at Gemba.” The panelists: Aric Ho Mark Graban Christopher D. Chapman Hugh R. Alley Jeff Welch Sam Morgan…
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1 Plan & Vote for Kindness -- Virtual Panel Discussion 1:28:42
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Presented by Deondra Wardelle, Leader of the #RootCauseRacism Movement Co-Moderated by Mark Graban, Senior Advisor, KaiNexus The 2020 Presidential election is being regarded as the “Election of our Lifetime.” There is a lot at stake on countless ballots whether at the county, city, state, or national level. Tensions are high in America due largely to the Coronavirus pandemic and civil unrest caused by strained race relations. It’s important that “We the People” steady our thoughts, conduct our research, and develop a plan to ensure our voices are heard. We must exercise our right to vote! It doesn’t matter if you vote via absentee ballot, early voting, or if you vote in person on Election Day--now is the time to develop a solid voting plan, and vote for kindness! Join Deondra Wardelle, leader of the #RootCauseRacism movement, and other thought leaders for a panel webinar discussion, as they commemorate the 100th anniversary of the 19th Amendment to the U.S. Constitution – Women’s Suffrage and the Women’s Rights Movement. She’ll be joined by Karyn Ross, founder of the Love and Kindness Project – Vote for Kindness Project, Elisabeth Swann and Tracy O'Rourke, Co-Authors of the Problem Solver’s Toolkit and Co-Founders of the JIT Cafe, Brunessa Drayton, a community advocate and political influencer, as well as Chelle Wilson and Jasmyne E. McCoy of Alpha Kappa Alpha Sorority, Inc. The panelists will discuss the real and present danger of voter suppression, the importance of knowing your rights, and how to develop a solid voting plan which will ensure your voice is heard in this year’s elections.…
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1 Six Weeks to Success: How to double your output and half your stress by using 6-week improvement cycles 59:35
View the slides: https://info.kainexus.com/continuous-improvement/six-weeks-to-success/webinar/signup Presented by Simon Murray, Founder @Your Maintenance Coach Ultimately the value of any trainer, coach, or leader is in their ability to deliver fully implemented projects on time to budget. So many things in our modern world make this a real challenge; from remote teams to disengaged staff and conflicting priorities, there are obstacles every step of the way. In this session, Simon will share his learnings from adopting a 6 week project cycle in both his own business and with clients. This cycle has led to a massive increase in team engagement and also a surprising rise in completed works. In addition to sharing the results, Simon will walk attendees through all of the steps and templates that he has adapted from the software development industry to better support the CI program in any organization. The Presenter: Simon Murray From bricks to bread, from family business to global multinational. Simon has spent the last 20 years creating, leading, and coaching High Performance manufacturing teams. With roles in reliability, project management, operations and General Management Simon has held many positions within a manufacturing business and as such offers a unique perspective to continuous improvement. In 2012, Simon founded Your Maintenance Coach and has worked with dozens of businesses across 4 continents. While predominantly focused on helping Maintenance and Reliability teams Simon’s passion is in Continuous Improvement and thrives in finding and implementing new ways to do old things.…
This is a conversation moderated by Mark Graban, with Dr. Greg Jacobson (KaiNexus CEO) and Dr. Bahnsen Miller. From Greg's blog post about this discussion: I received an interesting call a few weeks back from Bahnsen Miller, MD. Bahnsen is an assistant professor of medicine at the University of Virginia Health System. He attended LSU School of Medicine and completed his residency training there. After residency training, he completed a quality improvement and patient safety fellowship at Our Lady of the Lake Regional Medical Center in Baton Rouge—this is where he learned about KaiNexus. Since then, Bahnsen has been working with residents and students on various quality improvement and patient safety initiatives. He asked me if I had ever thought of using KaiNexus to help train physicians during their medical school and/or residency periods. It brought back a flood of memories from how my “improvement story” began.…
Register here: https://info.kainexus.com/continuous-improvement/six-weeks-to-success/webinar/signup This video is a quick preview, with Mark Graban talking to Simon Murray about his webinar... Six Weeks to Success: How to double your output and half your stress by using 6-week improvement cycles October 15 from 3:00 - 4:00 pm EDT Presented by Simon Murray, Founder @Your Maintenance Coach Ultimately the value of any trainer, coach or leader is in their ability to deliver fully implemented projects on time to budget. So many things in our modern world make this a real challenge; from remote teams to disengaged staff and conflicting priorities there are obstacles every step of the way. In this session Simon will share his learnings from adopting a 6 week project cycle in both his own business and with clients. This cycle has led to a massive increase in team engagement and also a surprising rise in completed works. In addition to sharing the results Simon will walk attendees through all of the steps and templates that he has adapted from the software development industry to better support the CI program in any organization.…
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1 6 Key Steps to Create a Culture of Improvement [WEBINAR RECORDING] 1:01:35
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To view the slides or video: https://info.kainexus.com/continuous-improvement/culture-of-continuous-improvement/6-key-steps-to-create-a-culture-of-improvement/webinar/signup Presented by Scott Burgmeyer , Executive Director - IQC Companies, teams, and individuals work tirelessly to figure out how to change and build a culture focused on performance, improvement, and delivering excellence to the customer. During this session, we will explore methods to define and create a culture of improvement that can work in any organization. Learn and understand approaches for improvement. Discover best practice methods to improve how you improve. Identify key steps you can take to start on the journey now. Scott Burgmeyer Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career, he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick!…
Register: https://info.kainexus.com/continuous-improvement/culture-of-continuous-improvement/6-key-steps-to-create-a-culture-of-improvement/webinar/signup Presented by Scott Burgmeyer, Executive Director - IQC In this preview, Scott is joined by Mark Graban of KaiNexus, to discuss his upcoming webinar. Companies, teams, and individuals work tirelessly to figure out how to change and build a culture focused on performance, improvement, and delivering excellence to the customer. During this session, we will explore methods to define and create a culture of improvement that can work in any organization. Learn and understand approaches for improvement. Discover best practice methods to improve how you improve. Identify key steps you can take to start on the journey now. Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career, he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick!…
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1 Webinar: How Lean and C.I. Help You Get More Nimble and Adaptive in a Pandemic (and Beyond) 1:02:09
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See the recording here: https://info.kainexus.com/continuous-improvement/lean-and-ci-help-you-get-more-nimble-and-adaptive-in-a-pandemic/webinar/signup Presented by John Toussaint, MD, Executive Chairman, Catalysis Skip Steward, MBA, Vice President and Chief Improvement Officer, Baptist Memorial Health Care Greg Jacobson, MD, CEO of KaiNexus Hosted by Mark Graban In this webinar, co-sponsored by KaiNexus and Lean Frontiers, you’ll hear an esteemed panel talk about how Lean and continuous improvement mindsets have served some healthcare organizations well during the pandemic. Learn how one such organization is “better because of the pandemic and continues to get better.” You’ll hear about organizations that have made a deeper commitment to their employees during these challenging times through no layoff / no furlough commitments. We’ll talk about that and we’ll answer live questions from the audience. Even though the panel consists of healthcare leaders, we know the lessons and ideas will be applicable to any sort of organization.…
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1 Panel Preview, How Lean and C.I. Help You Get More Nimble and Adaptive in a Pandemic (and Beyond) 9:55
Join us live, September 22, 2020 at 1 pm ET register here: https://info.kainexus.com/continuous-improvement/lean-and-ci-help-you-get-more-nimble-and-adaptive-in-a-pandemic/webinar/signup To be Presented by: John Toussaint, MD, Executive Chairman, Catalysis Skip Steward, MBA, Vice President and Chief Improvement Officer, Baptist Memorial Health Care Greg Jacobson, MD, CEO of KaiNexus Moderated by Mark Graban, KaiNexus In this webinar, co-sponsored by KaiNexus and Lean Frontiers, you’ll hear an esteemed panel talk about how Lean and continuous improvement mindsets have served some healthcare organizations well during the pandemic. Learn how one such organization is “better because of the pandemic and continues to get better.” You’ll hear about organizations that have made a deeper commitment to their employees during these challenging times through no layoff / no furlough commitments. We’ll talk about that and we’ll answer live questions from the audience. Even though the panel consists of healthcare leaders, we know the lessons and ideas will be applicable to any sort of organization. So, we hope you can join us!…
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1 Webinar: Leading with Respect: Standard Work for Frontline Leaders 1:01:43
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Slides and the video recording: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/standard-work-for-frontline-leaders/webinar/signup Presented by Jen Ashley, Care Center Site Supervisor for Practice Design Didier Rabino, Client Advisor for Value Capture Leader standard work is an essential component in a lean environment. The fact is that using lean with processes without changing leadership principles and practices never goes well. Consequently, when leaders stick to their old ways the new lean processes will eventually break. Didier Rabino, Client Advisor at Value Capture and Jennifer Ashley, Site Supervisor Sutter Health will discuss “Leading with Respect: Standard Work for Frontline Leaders." They will share the concepts of frontline leader standard work and their practical applications. Learning Objectives: Explain the frontline leader's role and responsibilities Define processes and tools to support the frontline leader’s SW…
Register to watch live or to see the recording: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/standard-work-for-frontline-leaders/webinar/signup Leading with Respect: Standard Work for Frontline Leaders September 15 from 1:00 - 2:00 pm EDT Presented by Jen Ashley, Care Center Site Supervisor for Practice Design Didier Rabino, Client Advisor for Value Capture Leader standard work is an essential component in a lean environment. The fact is that using lean with processes without changing leadership principles and practices never goes well. Consequently, when leaders stick to their old ways the new lean processes will eventually break. Didier Rabino, Client Advisor at Value Capture and Jennifer Ashley, Site Supervisor Sutter Health will discuss “Leading with Respect: Standard Work for Frontline Leaders." They will share the concepts of frontline leader standard work and their practical applications. Jennifer Ashley holds a Bachelor’s Degree and is a Care Center Site Supervisor for Practice Design. Jennifer joined Sutter Valley Medical Foundation in 2008. Her Sutter career path started as a Patient Service Representative then moved into a Patient Service Coordinator and is now leading a team on innovation for Practice Design and In Person Patient Flow.…
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1 Full Webinar: Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare 1:01:18
1:01:18
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Slides and more: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/leadership-behavior-strategies-in-healthcare/webinar/signup Presented by John Toussaint, MD, and Kim Barnas from Catalysis In this webinar, you will learn: A method for self-assessment of fundamental behavior How to use A3 format as a personal improvement plan This webinar serves as a bit of a preview of their upcoming book of the same title, due out September 1st -- pre-order now ! The Panelists: John Toussaint, MD John is an Internist, former healthcare CEO and is one of the foremost figures in the adoption of organizational excellence principles in healthcare. He founded Catalysis anonprofit education institute in 2008. Catalysis has launched peer-to-peer learning networks, developed in-depth workshops, and created many products – including books, DVDs and webinars. Dr. Toussaint has written three books all of which have received the prestigious Shingo Research and Publication Award: 1) On the Mend 2) Potent Medicine 3) Management on the Mend. Kim Barnas, CEO of Catalysis Prior to her role at Catalysis, Kim served as a senior vice president for ThedaCare, and president of Appleton Medical Center and Theda Clark Medical Center. While in that role she enjoyed the opportunity to learn about LEAN and implement this work in hospital operations. The ThedaCare Improvement System (LEAN) path started in 2003, with value stream mapping followed by improvement events, and projects. She was involved in leading two of the initial value streams for OB and cancer services. In 2014, Kim authored a book titled Beyond Heroes, A Lean Management System for Healthcare, based on this journey. Kim has a Master of Science degree in Health Care Administration.…
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1 Preview: Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare 7:37
Preview of an upcoming webinar -- register: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/leadership-behavior-strategies-in-healthcare/webinar/signup August 19 from 1:00 - 2:00 pm EDT Presented by John Toussaint, MD, and Kim Barnas from Catalysis In this webinar, you will learn: A method for self-assessment of fundamental behavior How to use A3 format as a personal improvement plan This webinar serves as a bit of a preview of their upcoming book of the same title, due out September 1st -- pre-order now !…
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1 Panel Discussion: Sharing Our Visions and Voices to #RootCauseRacism 1:00:59
1:00:59
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View and more resources: https://info.kainexus.com/continuous-improvement/sharing-our-visions-and-voices-to-rootcauseracism/webinar/signup Presented by Deondra Wardelle and a panel that includes the original founders of The Women in Lean: Karyn Ross Crystal Y. Davis Dorsey Sherman Have you been listening to the heartbeat of what’s going on in the world? Activists are calling for an end to systemic racism and social injustice. There’s an urgent demand for change. Have you been wondering how you can become more involved? Starting on August 8, 2020, you’ll have the chance to join Deondra R. Wardelle and her network of colleagues from the continuous improvement community and other industries, as they present an insightful week-long series of blog articles at LeanBlog.org . Join us for the online series called “Sharing Our Visions and Voices to #RootCauseRacism.” Experience the dynamic and heart-felt writing of our bloggers, as they provide you with tangible anti-racism countermeasures. Experience the feeling of empowerment, as they share specific actions that you can implement within your own circle of influence. As a grand finale to our blog series, you’re also invited to attend a webinar panel discussion on Friday, August 14, at 1pm EDT. Our discussion panelists include Karyn Ross, Crystal Davis, and Dorsey Sherman, original founders of The Women in Lean. These continuous improvement experts will answer questions and spotlight key points about the anti-racism calls to action that were shared earlier in our blog series. Don’t miss this opportunity to make significant change in your own community. Register today for “Sharing our Visions and Voices to #RootCauseRacism.”…
Register: https://info.kainexus.com/continuous-improvement/sharing-our-visions-and-voices-to-rootcauseracism/webinar/signup Mark Graban is joined by Deondra R. Wardelle to preview the special panel discussion that will take place on Friday, August 14th. Presented by Deondra Wardelle and a panel that includes the original founders of The Women in Lean: Karyn Ross Crystal Y. Davis Dorsey Sherman Have you been listening to the heartbeat of what’s going on in the world? Activists are calling for an end to systemic racism and social injustice. There’s an urgent demand for change. Have you been wondering how you can become more involved? Starting on August 8, 2020, you’ll have the chance to join Deondra R. Wardelle and her network of colleagues from the continuous improvement community and other industries, as they present an insightful week-long series of blog articles at LeanBlog.org . Join us for the online series called “Sharing Our Visions and Voices to #RootCauseRacism.” Experience the dynamic and heart-felt writing of our bloggers, as they provide you with tangible anti-racism countermeasures. Experience the feeling of empowerment, as they share specific actions that you can implement within your own circle of influence. As a grand finale to our blog series, you’re also invited to attend a webinar panel discussion on Friday, August 14, at 1pm EDT. Our discussion panelists include Karyn Ross, Crystal Davis, and Dorsey Sherman, original founders of The Women in Lean. These continuous improvement experts will answer questions and spotlight key points about the anti-racism calls to action that were shared earlier in our blog series. Don’t miss this opportunity to make significant change in your own community. Register today for “Sharing our Visions and Voices to #RootCauseRacism.”…
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1 Webinar Recording: Avoiding Common Pitfalls in the DMAIC Methodology 1:00:55
1:00:55
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View slides and recording: https://info.kainexus.com/improvement-disciplines/six-sigma/dmaic/common-pitfalls-in-the-dmaic/webinar/signup How to Avoid Common Pitfalls in the DMAIC Methodology August 11 from 1:00 - 2:00 pm EDT Presented by Simon De Castro, MS In this webinar, you will: Understand common pitfalls that can happen in the implementation of a DMAIC project Listen to examples of some of these mistakes Learn about what to do to avoid these problems Simon De Castro is a Lean Six Sigma Black Belt with Texas Health Resources. He is also certified as a coach and as a Change Management Practitioner. He has more than 25 years of experience, 17 of them working in Lean Six Sigma managerial roles in companies like Sara Lee, Johnson & Johnson, and since 2017, at Texas Health Resources, where he has worked on the design, implementation, and maintenance of KaiNexus. In his continuous improvement journey, Simon has accumulated a great deal of experience in the design and delivery of Lean Six Sigma content and has coached more than 300 yellow and green belt projects to successful completion.…
To register https://info.kainexus.com/improvement-disciplines/six-sigma/dmaic/common-pitfalls-in-the-dmaic/webinar/signup This is a preview of a webinar that Simon De Castro will be presenting on August 11: "Preview: How to Avoid Common Pitfalls in the DMAIC Methodology" In this webinar, you will: Understand common pitfalls that can happen in the implementation of a DMAIC project Listen to examples of some of these mistakes Learn about what to do to avoid these problems Simon De Castro is a Lean Six Sigma Black Belt with Texas Health Resources. He is also certified as a coach and as a Change Management Practitioner. He has more than 25 years of experience, 17 of them working in Lean Six Sigma managerial roles in companies like Sara Lee, Johnson & Johnson, and since 2017, at Texas Health Resources, where he has worked on the design, implementation, and maintenance of KaiNexus. In his continuous improvement journey, Simon has accumulated a great deal of experience in the design and delivery of Lean Six Sigma content and has coached more than 300 yellow and green belt projects to successful completion.…
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1 Real Continuous Improvement in Virtual Workplaces 2: The Sequel [Full webinar] 1:04:37
1:04:37
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https://info.kainexus.com/continuous-improvement/virtual-improvement-2/webinar/signup Presented by Crystal Y. Davis, The Lean Coach, Inc. Karen Martin, TKMG, Inc. Mike McGowan, Marietta Memorial Hospital Are you now faced with the challenge of doing more improvement work in a virtual way, given the challenges of the Covid-19 pandemic? Join us for our second virtual panel discussion on this topic, hosted by KaiNexus and moderated by Mark Graban, with three improvement leaders who have recent experiences in this new era. No slides, just tips and lessons learned from three experienced improvement facilitators and coaches. Crystal Y. Davis, CLSSBB Founder, CEO, and Principal Lean Practitioner @The Lean Coach, Inc Crystal helps leaders create a culture of problem solvers allowing them to focus and deploy strategically. Specializing in the "Toyota Way" Lean model. Over 20 years of proven Lean experience in automotive, beverage and supply chain industries. STEM Industry focus. Client roster consists of Fortune 500/1000 Companies. Formally mentored by Toyota Senseis. Led companies to award-winning results, recognized for operational excellence at the "Lean Enterprise Institute Summit" and "Industry Week Best Plant". Karen Martin President TKMG Group & TKMG Academy Karen is the President of TKMG, Inc., a global consulting firm that specializes in operational excellence, Lean management, and business performance improvement. They help their clients create strategies, operations, and work environments that drive profitability and growth, deliver exceptional customer value, and maximize human potential. She is also the Founder & President of a new online learning destination, TKMG Academy, Inc. They aim to be the premier online learning choice for business performance improvement, Lean management, and leadership development. Karen is the author or co-author of five business performance books, including two Shingo Award-winning books: The Outstanding Organization and Value Stream Mapping. Her latest, Clarity First, centers on her core belief that all success in life—both business and personal—is a result of operating with clarity. Mike McGowan, LSSBB, MBOE Director, Process Excellence at Marietta Memorial Hospital Mike McGowan directs and oversees a team of Continuous Improvement specialists and works to apply lean thinking and tools to improve the current system. He was previously the Senior Director of Diagnostic Services for Memorial Health System. He has a Masters of Business in Operational Excellence degree from The Ohio State University.…
Preview of a webinar panel discussion that will be held on Thursday July 23 at 1 PM. Register in advance or view the recording afterward: https://info.kainexus.com/continuous-improvement/virtual-improvement-2/webinar/signup Presented by Crystal Y. Davis, The Lean Coach, Inc. Karen Martin, TKMG, Inc. Mike McGowan, Marietta Memorial Hospital Are you now faced with the challenge of doing more improvement work in a virtual way, given the challenges of the Covid-19 pandemic? Join us for our second virtual panel discussion on this topic, hosted by KaiNexus and moderated by Mark Graban, with three improvement leaders who have recent experiences in this new era. No slides, just tips and lessons learned from three experienced improvement facilitators and coaches.…
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1 Better Decision Making: Avoiding the Conclusion Trap and Other Pitfalls 1:10:16
1:10:16
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Presented by Dan Markovitz, author of The Conclusion Trap, hosted by Mark Graban of KaiNexus Organizations (and individuals) frequently struggle to make good decisions. They spend money, invest in new technology, and invest enormous amounts of time and effort reorganizing in fruitless efforts to solve thorny problems. Why? Years of training and reinforcement in school and at work, time pressures and deadlines, and inherent psychological biases cause us to jump to conclusions before we even understand the problem we’re attempting to solve. This workshop will help you make better decisions by eliminating that tendency. You’ll learn a powerful, four-step process that ensures you will deeply understand a problem before pursuing any given solution: (1) gathering both facts and data, so you can accurately grasp the situation (2) framing the problem, so you can avoid cognitive biases (3) isolating contributing factors, so you can manage complex situations (4) finding the root cause, so you can avoid ineffective band-aids Dan's book The Conclusion Trap Watch the episode of Bar Rescue that Dan references ($) Read what happened to the bar Swanky Bubbles…
Mark Graban is joined by Dan Markovitz, as he gives a preview of his upcoming "virtual workshop." To register: https://info.kainexus.com/continuous-improvement/better-decision-making/webinar/signup We encourage you to attend and participate live, as this will be a very interactive session. Dan's new book: The Conclusion Trap: Four Steps to Better Decisions -- https://amzn.to/3dmyk21…
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1 A TP3 Approach to Manage Manufacturing Competitiveness After the Pandemic 1:02:02
1:02:02
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Slides and video recording: https://info.kainexus.com/continuous-improvement/manufacturing-after-a-pandemic/webinar/signup Presented by Roy Vasher, WHIN Education Consultant, Purdue University Steve Dunlop, Managing Director of Dauch Center for DCMME & GSCMI Ananth Iyer, Senior Associate Dean, Purdue University Dr. Angus McLeod, VP of Coaching at AMA Hosted and moderated by Mark Graban This webinar is focused on manufacturing, but will have important lessons related to leadership and supply chain operations -- important issues in any industry these days. Listen to a quick preview: In this webinar, you'll learn: How focusing on Technology, Product, People and Process (TP3)are key to holistic management of pandemics through to the New Normal The role of Agility in keeping ahead of events Why and how communication can create trust or lose trust A psychological and work-culture ethos for opportunity, not threat Why now is the time to shift focus from fire-fighting to strategy How Infection control audit and measures leverage Value Stream Mapping (VSM) to reduce infection threats and helps us focus on efficacy enhancement, not just costs/wastes Why investing in technology is immediately a more affordable and strategic advantage then it was before the pandemic Why our multi-tasking tool helps during the pandemic and helps beyond the New Normal Why re-shoring strategies now make even more sense than they did prior to the pandemic…
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1 Real Continuous Improvement in Virtual Workplaces [Webinar Recording] 1:27:33
1:27:33
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https://info.kainexus.com/continuous-improvement/virtual-improvement/webinar/signup Presented by Chris Burnham, Continuous Improvement Program Manager at Wright Medical Tyler Clements, Customer Experience Analyst, AcenTek Mohamed Saleh, PhD, Founder & Principal, Vizibility llc Are you now faced with the challenge of doing more improvement work in a virtual way, given the challenges of the COVID-19 pandemic? Join us for a virtual panel discussion, hosted by KaiNexus and moderated by Mark Graban, with three improvement leaders who have recent experiences in this new era.…
A preview of a webinar to be presented June 16 from 1:00 - 2:00 pm EDT Register: https://info.kainexus.com/continuous-improvement/manufacturing-after-a-pandemic/webinar/signup Presented by Roy Vasher, WHIN Education Consultant, Purdue University Steve Dunlop, Managing Director of Dauch Center for DCMME & GSCMI Ananth Iyer, Senior Associate Dean, Purdue University Dr. Angus McLeod, VP of Coaching at AMA This webinar is focused on manufacturing, but will have important lessons related to leadership and supply chain operations -- important issues in any industry these days. In this webinar, you'll learn: How focusing on Technology, Product, People and Process (TP3)are key to holistic management of pandemics through to the New Normal The role of Agility in keeping ahead of events Why and how communication can create trust or lose trust A psychological and work-culture ethos for opportunity, not threat Why now is the time to shift focus from fire-fighting to strategy How Infection control audit and measures leverage Value Stream Mapping (VSM) to reduce infection threats and helps us focus on efficacy enhancement, not just costs/wastes Why investing in technology is immediately a more affordable and strategic advantage then it was before the pandemic Why our multi-tasking tool helps during the pandemic and helps beyond the New Normal Why re-shoring strategies now make even more sense than they did prior to the pandemic…
This is a follow up to this recorded webinar: https://www.youtube.com/watch?v=e_UlPjRd7Vc In this video, Katie answers some of the great questions that we didn't have time to address. She's joined by Mark Graban, who poses the questions and joins in on the discussion. Her book: https://kbjanderson.com/learning-to-lead/ Questions: Thinking about the quote, "a practical style is more important than precision when setting targets." Can you say a bit more about what that might look like in practice or with a concrete example? What if you're not a formal leader but an informal leader. How do your intentions change? I coach facility CI Managers but they don't report to me. I have many similar Toyota experiences to Yoshino san.......did Yoshino san have any experiences of people who really didn't want to think and be developed? You mentioned the "What and How" to ask open ended questions. How do you get to asking the 5 whys by using the what and how? What is a good way to start with direction setting as a manager/formal leader if your company isn't using Hoshin Kanri yet? Do you find that your personal purpose/mission aligns with your career purpose? What is the very first step to change culture in an organization? What you suggest to create a culture that let people generate ideas ?…
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1 Learning to Lead, Leading to Learn: Creating an Intentional People-Centered Culture 1:00:09
1:00:09
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See slides and more: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/leading-to-learn/webinar/signup Enter to win a free copy of the book: https://kbjanderson.com/giveaways/learning-to-lead-leading-to-learn-book-giveaway-with-kainexus/ A webinar presented by Katie Anderson, hosted by Mark Graban and KaiNexus. In this webinar, Katie will present on becoming a more intentional people-centered leader. The key learning points are: * Understand the three key roles of a leader in developing an intentional people-centered culture * Preview quotes and inside stories from Isao Yoshino's 40 years of learning and leading at Toyota from the soon-to-be published book, Learning to Lead, Leading to Learn * Discover some little known history about how Toyota intentionally developed its culture of respect for people and continuous improvement * Learn several practices to help create a people-centered culture as both a leader or coach * Set your own intention for how you will improve as a leader of coach in creating a people-centered culture in your organization…
A webinar preview... register at www.kainexus.com/webinars Learning to Lead, Leading to Learn: Creating an Intentional People-Centered Culture May 21 from 1:00 - 2:00 ET Presented by Katie Anderson, KBJ Anderson Consulting In this webinar, Katie will present on becoming a more intentional people-centered leader. The key learning points are: Understand the three key roles of a leader in developing an intentional people-centered culture Preview quotes and inside stories from Isao Yoshino's 40 years of learning and leading at Toyota from the soon-to-be published book , Learning to Lead, Leading to Learn Discover some little known history about how Toyota intentionally developed its culture of respect for people and continuous improvement Learn several practices to help create a people-centered culture as both a leader or coach Set your own intention for how you will improve as a leader of coach in creating a people-centered culture in your organization…
View the slides: https://info.kainexus.com/improvement-disciplines/strategy-deployment/driving-strategies-across-the-system/webinar/signup A webinar presented by Presented by Bill Griffith, AVP Integration and Standardization at Broward Health Hosted by KaiNexus and Mark Graban In this webinar, Bill will present on: Background of strategy deployment Driving factors to utilize KaiNexus Identifying system strategies Connecting hospital strategies Lessons learned Questions and answers Bill Griffith has worked as a senior executive coach to transform healthcare by eliminating waste, over $1 Billion in cost enhancements, and reducing length of stay while increasing volume in key service lines. Bill has a strong operational background in Lean Six Sigma, implementing in multiple industries around the world. He has identified process improvements that have eliminated millions of dollars of waste while adding time back for customers and associates.…
Register here: https://info.kainexus.com/improvement-disciplines/strategy-deployment/driving-strategies-across-the-system/webinar/signup This is a quick preview of a webinar that will be presented on April 29th, by Bill Griffith, AVP Integration and Standardization at Broward Health. Bill has worked in many industries, so there will be something to learn for everybody.…
A webinar presented by KaiNexus Chief Revenue Officer Jeff Roussel. Hosted by Alison Greco of Continuous Improvement International. https://continuous-improvement.com/webinars/ Are you struggling to drive continuous improvement culture in your organization? Do you need to revive a CI culture that has lost momentum? Join Jeff Roussel, a true continuous improvement leader and believer, who will lead you through diagnosing your culture challenge. Jeff has worked with over 100 companies in their Lean and continuous improvement journeys. He has seen. it. all. We’ll walk through the Golden Triangle – People, Process, Technology – to uncover the source of your challenge and provide you with advice you can implement right now.…
Presented April 9th by Steve Kane, Director of Coaching and Certification for Gemba Academy To view slides: https://info.kainexus.com/continuous-... Part of a leader's job is to help people develop or improve capabilities. Coaching is quickly becoming a highly demanded skill set for leaders at all organizational levels to not only to help people get things done, but also improve their skills so that they can work more independently. There are important differences between coaching and teaching, mentoring, advising, or consulting. In this webinar, you will learn: * the role of a coach and the person being coached in a business environment * recognizing opportunities to coach and covert coaching coaching models * coaching as a leadership technique * where to find learning resources About the Presenter: Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum. Moderated by Mark Graban…
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1 Ask Docs Anything About COVID-19 (Again)! 1:19:10
1:19:10
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We know these are uncertain times, and everyone has questions about how to prevent the spread of novel coronavirus (COVID-19). It's hard to know what information to trust with opinions floating all over the internet. We're lucky here at KaiNexus because our CEO is an Emergency Medicine Physician, and he's been working hard to keep us all safe and informed. We're extending that same advantage to you by offering this Ask Docs Anything webinar, in which we'll have physicians ready to answer your questions. Meet The Panelists: Dr. Mason W. Mileur Dr. Mason W. Mileur is an internist in Austin, Texas. He is affiliated with St. David's Medical Center. He received his medical degree from University of Texas Medical School and has been in practice nearly 10 years. Dr. Greg Jacobson Dr. Greg Jacobson is an emergency medicine physician in Austin, Texas and has been practicing for over twenty years. He is also the Chief Executive Officer at KaiNexus. He received his medical degree from Baylor College of Medicine.…
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1 Kids in Quarantine: Advice from Parents 1:00:51
1:00:51
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A webinar panel discussion recording from March 27 As we continue to learn more about the new norm we're facing, a lot of people are dealing with one of the toughest changes yet: kids in quarantine. Tune in for advice on how to cope with kids in quarantine from: KaiNexus Chief Revenue Officer (and parent) Jeff Roussel Parent Sara Evans, mom of three Parent and middle school science teacher, Katie Webb Cyphert Get resources: https://info.kainexus.com/continuous-improvement/webinar/kids-in-quarantine-advice-from-parents/signup…
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1 COVID-19 Quiz Time: Test Your Knowledge and Learn Even More 1:03:33
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Previously, we've hosted "Ask Us Anything" sessions where people submitted questions to doctors about coronavirus. In this webinar, live attendees played along and competed in an interactive "bar trivia" style quiz show. After each answer, E.R. physician Dr. Gregory Jacobson provided additional commentary about the answers. We think you'll enjoy the recording, though, and there's a lot of great content The recorded quiz show will start after about 5 or 10 minutes of introductory comments by Greg. Dr. Greg Jacobson is an emergency medicine physician in Austin, Texas and has been practicing for over twenty years. He is also the Chief Executive Officer at KaiNexus. He received his medical degree from Baylor College of Medicine.…
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1 Ask Doctors Anything -- Covid-19 Questions From the Public, Answers From Two Physicians 1:32:36
1:32:36
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Host Mark Graban asks questions that were submitted for two doctors to answer -- Dr. Greg Jacobson (emergency medicine) and Dr. Mason Mileur (internal medicine). Read questions and their summary answers here: https://blog.kainexus.com/your-questions-answered-for-our-ask-docs-anything-about-covid-19-webinar You can get more resources about Covid-19 here: https://blog.kainexus.com/a-list-of-covid-19-resources-to-help-clear-things-up We know these are uncertain times, and everyone has questions about how to prevent the spread of novel coronavirus (COVID-19). It's hard to know what information to trust with opinions floating all over the internet. We're lucky here at KaiNexus because our CEO is an Emergency Medicine Physician, and he's been working hard to keep us all safe and informed. We're extending that same advantage to you by offering this Ask Us Anything webinar, in which we'll have a panel of three physicians ready to answer your questions. Meet The Panelists: Dr. Mason W. Mileur Dr. Mason W. Mileur is an internist in Austin, Texas. He is affiliated with St. David's Medical Center. He received his medical degree from University of Texas Medical School and has been in practice nearly 10 years. Dr. Greg Jacobson Dr. Greg Jacobson is an emergency medicine physician in Austin, Texas and has been practicing for over twenty years. He is also the Chief Executive Officer at KaiNexus. He received his medical degree from Baylor College of Medicine.…
Register here: https://info.kainexus.com/continuous-improvement/coaching-strategies-for-leaders/webinar/signup Coaching Strategies for Leaders April 8 from 1:00 - 2:00 ET Presented by Steve Kane, Director of Coaching and Certification for Gemba Academy Part of a leader's job is to help people develop or improve capabilities. Coaching is quickly becoming a highly demanded skill set for leaders at all organizational levels to not only to help people get things done, but also improve their skills so that they can work more independently. There are important differences between coaching and teaching, mentoring, advising, or consulting. In this webinar, you will learn: the role of a coach and the person being coached in a business environment recognizing opportunities to coach and covert coaching coaching models coaching as a leadership technique where to find learning resources About the Presenter: Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum.…
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1 A Great Idea Isn't Enough for Successful Change 1:00:46
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1 Webinar: The Power of Alignment and Intrinsic Motivation in Continuous Improvement 1:08:19
1:08:19
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A webinar presented by Mark Graban, hosted by KaiNexus. See the slides: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/alignment-and-intrinsic-motivation/webinar/signup In this webinar, you will learn: - The real meaning of "the carrot and the stick - The difference between motivating people and not demotivating them - The role of "recognition and rewards" in continuous improvement - The leadership behaviors that drive participation and alignment related to improvement…
Online: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/guide-change/webinar/signup Presented by Ritu Ward In this webinar, you will learn: Leadership elements of change management Designing a system to navigate leadership behaviors Reflections of “A Journey” using elements discussed Ritu Ward is the Regional Vice President for Mercy Labs in the West Region. She is an accomplished and talented executive leader in healthcare operations and system designs. Ward has held multiple leadership positions in large healthcare systems. Her expertise includes developing and maintaining client relations, strategy development, regulatory compliance and process improvements through technology tools and developing future leaders. She has spoken at both local and national conferences about service as the key driver for delivering healthcare. Over the past 15 years she has informally mentored young adults entering into the profession and mid level leaders advancing their careers in healthcare. Ward received her Bachelor in Medical Technology from George Washington University, a Bachelor in Biology from Howard University and a Masters in Organizational Management from University of Phoenix. She is a Medical Technologist, a Six Sigma Black Belt, Certified A3 Problem Solver and a Fellow with American College of Healthcare Executives. She is a member of Clinical Laboratory Management Association, National Association of Female Executives, serves as chair of Mercy Women in Leadership for the education committee and vice chair on mentorship committee for Greater Charlotte Health Care Executives Group.…
Register at https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/guide-change/webinar/signup Leadership Behaviors to Guide Effective Change Today's podcast is a quick preview of the upcoming webinar, presented by Ritu Ward and hosted by Jeff Roussel. November 19 from 1:00 - 2:00 ET In this webinar, you will learn: Leadership elements of change management Designing a system to navigate leadership behaviors Reflections of “A Journey” using elements discussed About the Presenter: Ritu Ward is the Regional Vice President for Mercy Labs in the West Region. She is an accomplished and talented executive leader in healthcare operations and system designs. Ward has held multiple leadership positions in large healthcare systems. Her expertise includes developing and maintaining client relations, strategy development, regulatory compliance and process improvements through technology tools and developing future leaders. She has spoken at both local and national conferences about service as the key driver for delivering healthcare. Over the past 15 years she has informally mentored young adults entering into the profession and mid level leaders advancing their careers in healthcare. Ward received her Bachelor in Medical Technology from George Washington University, a Bachelor in Biology from Howard University and a Masters in Organizational Management from University of Phoenix. She is a Medical Technologist, a Six Sigma Black Belt, Certified A3 Problem Solver and a Fellow with American College of Healthcare Executives. She is a member of Clinical Laboratory Management Association, National Association of Female Executives, serves as chair of Mercy Women in Leadership for the education committee and vice chair on mentorship committee for Greater Charlotte Health Care Executives Group.…
For the latest in our series, our guest is Kade Jansson, an onboarding manager who is part of the KaiNexus customer experience team. Today, we talk about why Kade joined the company three years ago, as he found an opportunity to combine interests in technology and business -- a hybrid of those two interests -- in a way that solves problems for customers. We also talk about disc golf and chat more about Kade's backyard chickens... and you won't be surprised that he's going through successful PDCA cycles of continuous improvement that's driven measurable results (with and for the chickens). Learn more about the KaiNexus team: https://www.kainexus.com/continuous-improvement/kainexus-team…
For the latest in our series, we're joined by Adam Darnell, the training and enablement manager at KaiNexus. In this episode, Adam talks about the three factors that were pillars of his recent search for a new opportunity: 1) company culture 2) mentoring and leadership and 3) personal and professional growth opportunities. Adam shares advice for others about how they can learn more about a company's culture before joining. We also chat about two of his passions outside of work -- composing music for commercials, films, and apps -- and also traveling the world when he can. Learn more about the KaiNexus team: https://www.kainexus.com/continuous-improvement/kainexus-team Listen to samples of Adam's music and sounds here: https://audiojungle.net/user/sinesphere/portfolio…
For the latest in our series, we're joined by Bri Hudock, an account manager who joined the KaiNexus team very recently -- September, 2019. You'll hear why having a strong mission is important, how Lean makes her think of Carol Dweck's "growth mindset" concept, and you'll also hear a bit about her passion outside of the workplace -- improv comedy. Learn more about the KaiNexus team: https://www.kainexus.com/continuous-improvement/kainexus-team…
Join us in episode 25 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson. Topics and Questions Today Are: Do you dress up for Halloween? How important is it to have a single accepted methodology at an organization? (e.g. PDCA, DMAIC) -- can this cause confusion? How does KAINEXUS differentiate from a Project management software like Monday.com or Asana? How do we measure engagement (besides a once-every-two-years Gallup survey)? How can we start a successful deployment of an OpEx culture? Any must dos or do nots? What are success criteria of a continuous improvement organization? Leaders, skills, behavior, core team...? Join us for Episode 26 in January 2020!…
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1 Webinar Recording: Learning to Embrace Positive Deviance 1:02:18
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Recorded October 15, 2019 Presented by Paul Wainwright, hosted by Mark Graban and KaiNexus Learning Objectives: Reflect on traditional idealisms of change management and consider how these may be your enemy Identify the need for positive deviance in an organizational setting Consider the cultural elements required to not only embrace positive deviance by also promote and encourage it Paul Wainwright BSc (Hons) MSc MBA CMgr MCMI Managing Director, Initi8 Business Excellence Paul is the Managing Director of Initi8 Business Excellence, a consultancy business specializing in enabling organizations to achieve positive an progressive change. The eight core elements supporting the Initi8 Business Excellence framework are focused on Strategy, Design, Leadership, Process, Change, Customer, Learning & Empowerment Having worked with a range of organizations in various sectors Paul has experience of leading business improvement projects, introducing continuous improvement frameworks and working with senior leaders to train and develop their leadership and management skills. As a Lean Six Sigma Black Belt Paul is very familiar with the challenges that organizations face 'on the ground' and actively works with leaders of organizations to go to Gemba and overcome these challenges. Paul also works closely with a local university delivering material on their MBA course whilst also offering free consultancy to local charities to help them formulate and deploy operational strategies enabling them to reach their goals and objectives.…
On October 15th, I'll be hosting the latest in our KaiNexus Continuous Improvement Webinar series . I'm really excited that the presenter will be Paul Wainright, as he has been a great advocate for KaiNexus. Click here to register for the webinar , which is intended to provide tips for leaders and managers: Learning to Embrace Positive Deviance "Learning Objectives: Reflect on traditional idealisms of change management and consider how these may be your enemy Identify the need for positive deviance in an organizational setting Consider the cultural elements required to not only embrace positive deviance by also promote and encourage it" This is a preview of that webinar.…
We saw Cinnamon give a great presentation at this year's Lean Healthcare Transformation Summit, so we asked her to do a podcast with us talking about Daily Tiered Huddles and how that fits into the Lean approach at Cleveland Clinic. Hosted by Mark Graban Here is a link to the Cleveland Clinic Improvement Model that we discuss. ` What role does Visual Management play in the CCIM system? What are the “tiered huddles?” Can you talk first about the front-line huddles? What gets talked about? What are the expected responses or actions coming out of the meeting? Then, how do the huddles follow upward in the leadership chain? What sorts of issues get escalated vs. being handled locally or at a certain level of the organization? How did you roll these out? What have you learned and adjusted during the time you’ve been using these huddles? What advice would you have for others on daily tiered huddles? Biography Cinnamon Dixon, MA, CDP is the Director of Continuous Improvement at the Cleveland Clinic. She has over 15 years of experience in organizational effectiveness and continuous improvement. Cinnamon started her career at the Cleveland Clinic as an organizational effectiveness consultant. In that role she led the development of teams and leaders. Her work included leading system-wide initiatives such as the implementation of the employee engagement survey which focused on how to create and sustain an engaged culture, she was also instrumental in developing and facilitating the Cleveland Clinic Experience which was an interactive exploration for over 50K caregivers on how each person contributes to the mission and values of the organization. During this time her curiosity for continuous improvement peaked. She shifted her focus towards creating and sustaining systems that support the great behaviors that we want to see in our leaders and teams. This led her to join the Continuous Improvement team. In her current role she leads a dedicated group of Continuous Improvement Specialists who execute projects, programs and apply lean methodology as they work to advance the foundation for a continuous improvement culture enterprise-wide. Cinnamon is also an adjunct instructor for Tri-C Corporate College in Cleveland, Ohio. There she teaches a variety of courses centered on organizational effectiveness and continuous improvement. She earned her M.A. in Diversity Management Psychology at Cleveland State University with an emphasis on leadership development, group processes and adult learning.…
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1 From Ambivalence to Action: Leadership Lessons from Motivational Interviewing 1:01:17
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Webinar recorded on Sept 10, 2019 -- Presented by Mark Valenti, hosted by Mark Graban and KaiNexus. From Ambivalence to Action: Leadership Lessons from Motivational Interviewing Most people struggle with changing their behavior. Changes seem overwhelming and unreachable. As professionals, we often support, educate, and coach people to continuously improve behavior. You are invited to join your colleagues for a unique webinar that will help you build your change coaching skills and learn new approaches to communication. In this webinar, you will learn: The history and common misperceptions about Motivational Interviewing The 3 crucial elements of behavior change Successful applications of Motivational Interviewing to real-life workplace situations Some tips to start applying the concepts About the Presenter: Mark Valenti has a background in health systems management, human behavior, and patient activation. He enjoys connecting with partners such as the National Board of Medical Examiners with their China Health Coach program or with Australia’s Flinders University on an innovative approach to patient chronic condition self-management. He helps others uncover their intrinsic motivation to reach their goals. His unique teaching framework, “Activate Your Audience,” helps speakers better express their messages.new approaches to communication.…
This is a preview of the webinar that will be presented on Sept 10 by Mark Valenti. Click the link to register From Ambivalence to Action: Leadership Lessons from Motivational Interviewing The same link will work for the recording after Sept 10. Mark Valenti has a background in health systems management, human behavior, and patient activation. He enjoys connecting with partners such as the National Board of Medical Examiners with their China Health Coach program or with Australia’s Flinders University on an innovative approach to patient chronic condition self-management. He helps others uncover their intrinsic motivation to reach their goals. His unique teaching framework, “Activate Your Audience,” helps speakers better express their messages.…
Mark Graban and Dr. Greg Jacobson from KaiNexus once again take questions from our customers and our community. Topics include: Hurricane Dorian and Greg's experience in The Bahamas How to convince top management that improvement is key initiative that must be taken during recession? What are some standard measurements used for improvement projects that could be rolled up to an overall measurement goal. (i.e. I am the central continuous office for State of Iowa, I would like individual agencies to report measurements of their continuous improvement efforts to me so the State as a whole can report on improvements) What are the key points which should trigger a kaizen event? KaiNexicon 2019…
Mark Graban talks with Jeff about why he joined KaiNexus, and we also chat about why he moved from software engineering into sales. This is the third in a new mini series that we're doing with KaiNexus people about why they joined the company.
Mark Graban talks with Clint about why he joined KaiNexus, and we also chat about why he enjoys working in software sales. This is the second in a new mini series that we're doing with KaiNexus people about why they joined the company.
A webinar presented by Taryn Davis via KaiNexus. To build Continuous Improvement (CI) as a lifestyle and mindset into the foundation of your organization, don’t be afraid to take risks! In this webinar, you will learn: -- What necessary risks look like, and why people are afraid to take them -- How taking risks allows you to lead people into a cultural shift -- How to assess your own approach to leading change and encouraging CI mindset -- How to engage those around you in coming into the change and adopting it themselves About the Presenter: Taryn Davis holds her Master's of Library and Information Science from the University of Denver and has a background in Continuous Improvement and Organizational Development. She is a thought pioneer in organizational excellence and seeks to bring people into a space where work is workable for all employees, from the upper echelons of the C-Suite to the line workers on the shop floor. Her passion is engineering processes and products that serve the well-being of the people responsible for and to them.…
Mark Graban talks with Matt Banna about why he joined KaiNexus and why he stays with the company. We also chat about continuous improvement and sports a bit. This is the first in a new mini series that we're doing with KaiNexus people about why they joined.
This is a preview of Taryn's webinar, to be presented on August 14 at 1 pm ET, "Burn Your Ships! Generating Momentum for Sustained Change." To register, visit https://info.kainexus.com/continuous-improvement/culture-of-continuous-improvement/sustain/burn-your-ships/webinar/signup Taryn Davis holds her Master's of Library and Information Science from the University of Denver and has a background in Continuous Improvement and Organizational Development. She is a thought pioneer in organizational excellence and seeks to bring people into a space where work is workable for all employees, from the upper echelons of the C-Suite to the line workers on the shop floor. Her passion is engineering processes and products that serve the well-being of the people responsible for and to them.…
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1 Webinar: Capturing and Managing Improvement Opportunities 1:00:22
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A webinar presented on July 18 from 1:00 - 2:00 ET by Nick Shonsky In this webinar you will learn: How to encourage everybody to participate in continuous improvement and how leaders need to support them in this Why it's critically important to use "incidents" to capture improvement opportunities that might otherwise be lost What the "pyramid of success" is and how an organization can build commitment and trust How to align and improve an organization's culture Nick Shonsky is the Director of Continuous Improvement at The Standard Group.…
Episode number eight in our series called “what would you say you do here?” where KaiNexus team members talk about what they do and a passion from outside of work. Today - Mark Graban, Senor Advisor (hosted by Clint Corley).
Presented by Chris Burnham The Q&A session will be recorded later, to be shared as a separate episode in the podcast. In this webinar you will learn: How to navigate the different roles you will have to play as a Continuous Improvement Leader About the different constituencies that you need to identify and serve as an effective Continuous Improvement Leader Some countermeasures to the common pitfalls and mistakes that frustrate improvement leaders with sustainment of improvement programs About the Presenter: Chris Burnham is a Continuous Improvement Program Manager at Wright Medical, in Memphis. Chris is a results-oriented, award winning leader who understands how to motivate and lead diverse teams to deliver significant results to the bottom line. He passionate about generating a high level of employee engagement to create leaders at every level of the organization. Chris has a BS in Criminal Justice (yes, that's right) from Western Carolina University.…
We're joined today by Chris Burnham as he gives a bit of a preview of his upcoming webinar on June 5. Solutions for Sustaining an Improvement Program June 5 from 1:00 - 2:00 ET Presented by Chris Burnham, Hosted by Mark Graban and KaiNexus In this webinar you will learn: How to navigate the different roles you will have to play as a Continuous Improvement Leader About the different constituencies that you need to identify and serve as an effective Continuous Improvement Leader Some countermeasures to the common pitfalls and mistakes that frustrate improvement leaders with sustainment of improvement programs About the Presenter: Chris Burnham is a Continuous Improvement Program Manager at Wright Medical, in Memphis. Chris is a results-oriented, award winning leader who understands how to motivate and lead diverse teams to deliver significant results to the bottom line. He passionate about generating a high level of employee engagement to create leaders at every level of the organization. Chris has a BS in Criminal Justice (yes, that's right) from Western Carolina University.…
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1 Webinar Audio: A Structured Approach to Problem Solving 1:01:03
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Presented May 16 from 1:00 - 2:00 ET Presented by Chad Westbrook, AGCO In this webinar, you'll learn a structured approach to problem-solving using the following tools: 5G – A tool used to describe a loss phenomenon 5W1H – An approach to the revised phenomenon 4M1D – Defining the contributing factors to the revised phenomenon 4M1D Confirmation – Validating the contributing factors 5 Why’s – Root cause and effective countermeasures Chad Westbrook Chad Westbrook is a manufacturing engineering manager and AGCO Production System manager at AGCO Corporation. Chad has a bachelor's degree in Mechanical Engineering Related Technologies from Kansas State University.…
Recorded May 13, 2019 It's episode 23 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson. Questions and topics: What's a book that you've been reading recently?How do you measure culture in an organization? What quick-wins can you suggest with respect to culture change? What suggestions for sustaining change in culture needed to embed CI into an organisation? What measures of CI maturity for an organisation? Here in our company we used to have an engaged work force where every staff is engaged in improvement. As a result the staffs themselves were excited in seeing the positive impact of employee engagement. Nowadays, it is visible that some of that excitement has vanished and am thinking in what way shall I bring the engaged atmosphere back? Please advise. Where does the culture change start for professional services organisations (law/accounting) e.g. one partner, or all partners - keeping in mind real silos and prominent sub-cultures? Relative to when KaiNexus first entered the market, how has the market changed with respect to, A) the willingness to adopt technology, B) the acceptance of lean/kaizen by upper management as well as staff, and C) the industries that are now embracing or exploring lean/kaizen?…
Please join us on May 16, as KaiNexus and I host a webinar presented by a leader from one of our customers -- Chad Westbrook from A GCO Corporation . Chad is a manufacturing engineering manager and AGCO Production System manager there. It's titled: A Structured Approach to Problem-Solving. Click here to register . In this webinar, you'll learn a structured approach to problem-solving using the following tools: 5G – A tool used to describe a loss phenomenon 5W1H – An approach to the revised phenomenon 4M1D – Defining the contributing factors to the revised phenomenon 4M1D Confirmation – Validating the contributing factors 5 Why’s – Root cause and effective countermeasures Chad joined me the other day to record a short podcast as a preview.…
Episode number seven in our series called “what would you say you do here?” where KaiNexus team members talk about what they do and a passion from outside of work. Today - Maggie Millard, Director of Marketing.
Presented by Roger Chen, hosted by Mark Graban and KaiNexus In this webinar, Roger Chen, Executive Director of Lean Transformation at IU Health, shares "lessons from the field" based on his experiences in healthcare (and previously in industry). You will learn how to identify the phases of the Transformation Continuum and adaptation of rapid improvement and project management methods to standardize efficiency and spread effectiveness -- applicable for any setting! Roger Chen Roger Chen is the Executive Director of Lean Transformation at IU Health. He is an organization transformation and change management coach, with a history of quality improvement, operations management and leadership development expertise. He graduated with a B.S. in Electronics from DeVry Institute of Technology in 1986, and earned his International MBA from Nova Southeastern University in 1999. As a certified Six Sigma Black Belt and Master Black Belt, Roger has a unique understanding of the challenges to transition from an existing quality framework to a lean enterprise. He has lead ISO 9001:2000 Certification, Joint Commission compliance, technology teams, and developed materials to teach large organizations nationally and internationally. He has been invited to speak to healthcare institutions in the USA and Latin America on how to integrate lean thinking and leadership development to improve the effectiveness of healthcare operations. His greatest strength is helping others realize their potential while performing their jobs, so they contribute more to their organizations and society while living a better life. His passion for coaching others to succeed allows him to excel in the development of individuals so they work as a high performing and self-directed team. He believes that lean thinking is critical to solving the long-standing challenges facing our healthcare system.…
The sixth in our series called “what would you say you do here?” where KaiNexus team members talk about what they do and a passion from outside of work. Today - Jeff Roussel, VP of Sales.
The fifth in our series called “what would you say you do here?” where KaiNexus team members talk about what they do and a passion from outside of work. Today - Lisa Hanna, Strategic Account Manager.
The fourth in our series called “what would you say you do here?” where KaiNexus team members talk about what they do and a passion from outside of work. Today - Matt Banna, Solutions Engineer.
Webinar by Barry O'Reilly March 6 from 1:00 - 2:00 ET Presented by Barry O'Reilly In this session, you will: Learn to use a systematic approach to adapting your behaviors and mindset in order to meet the demands of an exponential rate of innovation. Discover how to let go, reframe, and rethink past successes in order to succeed in the future. Identify and address the personal obstacles that you need to unlearn. Challenge your thinking, get outside your comfort zone, and achieve results beyond what you thought was possible. Effective leadership comes with a large learning curve. In today’s rapidly evolving business climate, this is truer than ever for seasoned leaders and entrepreneurs alike. Many leaders rely too heavily on past achievements, practices, and ways of thinking to drive positive business results today, but they often need to unlearn those behaviors before they can take a step forward. Join executive coach Barry O’Reilly as he breaks down a transformative framework that shows leaders how to rethink their strategies, retool their capabilities, and revitalize their businesses for stronger, longer-lasting success. "Unlearn: Let Go of Past Success to Achieve Extraordinary Results" shows leaders and entrepreneurs how to deliberately move away from once-useful mindsets and outdated behaviors that were effective in the past and embrace new behaviors that are effective in a world ripe with emerging technologies and accelerated change. Barry O'Reilly Barry O’Reilly is a business advisor, entrepreneur, and author who has pioneered the intersection of business model innovation, product development, organizational design, and culture transformation. Barry works with business leaders and teams from global organizations that seek to invent the future, not fear it. Every day, Barry helps with many of the world’s leading companies, from disruptive startups to Fortune 500 behemoths, break the vicious cycles that spiral businesses toward death by enabling culture of experimentation and learning to unlock the insights required for better decision making, higher performance and results. Barry is the author of Unlearn: Let Go of Past Success to Achieve Extraordinary Results, and co-author of the international bestseller Lean Enterprise: How High Performance Organizations Innovate at Scale—included in the Eric Ries series, and a Harvard Business Review must read for CEOs and business leaders. He is an internationally sought-after speaker, frequent writer and contributor to The Economist, Strategy+Business, and MIT Sloan Management Review. Barry is faculty at Singularity University, advising and contributing to Singularity’s executive and accelerator programs based in San Francisco, and throughout the globe. Barry is the founder of ExecCamp, the entrepreneurial experience for executives, and management consultancy Antennae. His mission is to help purposeful, technology-led businesses innovate at scale.…
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1 Pursuing Zero Harm: A Powerful Platform for Embedding Lean C 1:00:58
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Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability February 27 from 1:00 - 2:00 ET Presented by Meghan Scanlon In this webinar, you will learn: The strategy behind an organization's True North and setting goals at perfect The power of safety as a value and how to use it to engage people in improving their work Critical capabilities you need to develop in your organization on a transformational journey of operational excellence Megan Scanlon Meghan Scanlon is a principal of Value Capture, LLC. She has nearly 13 years of experience implementing and sustaining transformational improvements in healthcare organizations. Recently, she helped lead Value Capture’s support of the University of Virginia Health System’s Be Safe performance transformation effort. Previously, she spent 9 years as a Sr. Lean Consultant in Johnson & Johnson’s ValuMetrix Services® organization, where she had a proven track record of driving key operational changes in hospitals and healthcare facilities in North America and Europe. Megan has extensive experience developing hospital employees from the front line to the C-suite as lean practitioners and change agents, working with cross-functional groups to transform their performance and service levels, developing plans to implement change at all levels of an organization, identifying critical performance measures, and creating management tools needed in order to manage and sustain improvements. She is skilled at designing and delivering effective training sessions focused on process improvement, change management, and leadership. Prior to her work in ValuMetrix Services®, she spent over 3 years internally within Johnson & Johnson, where she attained her Lean Six Sigma Black Belt applying Process Excellence in the areas of Operations, Supply Chain, and IT.…
The third in our series called "what would you say you do here?" where KaiNexus team members talk about what they do and an interest from outside of work. Today - Cailyn Lews, Test Engineer.
A preview of an upcoming webinar to be presented by Barry O'Reilly on March 6. http://www.kainexus.com/webinars Why Great Leaders Must Unlearn to Succeed in Today’s Exponential World March 6 from 1:00 - 2:00 ET Presented by Barry O'Reilly In this session, you will: Learn to use a systematic approach to adapting your behaviors and mindset in order to meet the demands of an exponential rate of innovation. Discover how to let go, reframe, and rethink past successes in order to succeed in the future. Identify and address the personal obstacles that you need to unlearn. Challenge your thinking, get outside your comfort zone, and achieve results beyond what you thought was possible. Effective leadership comes with a large learning curve. In today’s rapidly evolving business climate, this is truer than ever for seasoned leaders and entrepreneurs alike. Many leaders rely too heavily on past achievements, practices, and ways of thinking to drive positive business results today, but they often need to unlearn those behaviors before they can take a step forward. Join executive coach Barry O’Reilly as he breaks down a transformative framework that shows leaders how to rethink their strategies, retool their capabilities, and revitalize their businesses for stronger, longer-lasting success. "Unlearn: Let Go of Past Success to Achieve Extraordinary Results" shows leaders and entrepreneurs how to deliberately move away from once-useful mindsets and outdated behaviors that were effective in the past and embrace new behaviors that are effective in a world ripe with emerging technologies and accelerated change. Barry O'Reilly Barry O’Reilly is a business advisor, entrepreneur, and author who has pioneered the intersection of business model innovation, product development, organizational design, and culture transformation. Barry works with business leaders and teams from global organizations that seek to invent the future, not fear it. Every day, Barry helps with many of the world’s leading companies, from disruptive startups to Fortune 500 behemoths, break the vicious cycles that spiral businesses toward death by enabling culture of experimentation and learning to unlock the insights required for better decision making, higher performance and results. Barry is the author of Unlearn: Let Go of Past Success to Achieve Extraordinary Results, and co-author of the international bestseller Lean Enterprise: How High Performance Organizations Innovate at Scale—included in the Eric Ries series, and a Harvard Business Review must read for CEOs and business leaders. He is an internationally sought-after speaker, frequent writer and contributor to The Economist, Strategy+Business, and MIT Sloan Management Review. Barry is faculty at Singularity University, advising and contributing to Singularity’s executive and accelerator programs based in San Francisco, and throughout the globe. Barry is the founder of ExecCamp, the entrepreneurial experience for executives, and management consultancy Antennae. His mission is to help purposeful, technology-led businesses innovate at scale. Read Barry’s blog at: www.barryoreilly.com See what he has to say on Twitter: @barryoreilly…
The second in our series called "what would you say you do here?" where KaiNexus team members talk about what they do and a passion from outside of work. Today - Clint Corley, Enterprise Account Executive
A preview of an upcoming webinar to be presented by Meghan Scanlon on February 27. http://www.kainexus.com/webinars Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability February 27 from 1:00 - 2:00 ET Presented by Meghan Scanlon In this webinar, you will learn: The strategy behind an organization's True North and setting goals at perfect The power of safety as a value and how to use it to engage people in improving their work Critical capabilities you need to develop in your organization on a transformational journey of operational excellence Megan Scanlon Meghan Scanlon is a principal of Value Capture, LLC. She has nearly 13 years of experience implementing and sustaining transformational improvements in healthcare organizations. Recently, she helped lead Value Capture’s support of the University of Virginia Health System’s Be Safe performance transformation effort. Previously, she spent 9 years as a Sr. Lean Consultant in Johnson & Johnson’s ValuMetrix Services® organization, where she had a proven track record of driving key operational changes in hospitals and healthcare facilities in North America and Europe. Megan has extensive experience developing hospital employees from the front line to the C-suite as lean practitioners and change agents, working with cross-functional groups to transform their performance and service levels, developing plans to implement change at all levels of an organization, identifying critical performance measures, and creating management tools needed in order to manage and sustain improvements. She is skilled at designing and delivering effective training sessions focused on process improvement, change management, and leadership. Prior to her work in ValuMetrix Services®, she spent over 3 years internally within Johnson & Johnson, where she attained her Lean Six Sigma Black Belt applying Process Excellence in the areas of Operations, Supply Chain, and IT. Regiser: http://www.kainexus.com/webinars…
The first in our series of podcasts inspired by a scene in the movie "Office Space" -- "what would you say... you do here?" Going first is our CEO and co-founder, Dr. Greg Jacobson -- leading by example. You'll also hear Greg talk about the one weekly habit / activity outside of work that he wouldn't dream of missing.…
Mark Graban, of KaiNexus, chats with Jim Huntzinger and Dwayne Butcher of Lean Frontiers about their upcoming events, KataCon 5 and the TWI Summit, being held in Savannah, GA. Learn more at http://www.leanfrontiers.com/skillsweek/
Presented by Jess Orr, Hosted by Mark Graban of KaiNexus This covers topics including: - Grasp the basic concepts of the Hoshin Kanri strategy deployment process - Contrast the Hoshin Kanri approach with other strategy and goal-setting methods - Learn how to use the Hoshin process for personal goal development and execution - Gain actionable understanding of how you can apply Hoshin Kanri in your own life About Jess Orr Jess is a continuous improvement thinker and practitioner with 10+ years experience in a variety of industries, including automotive at Toyota. She holds a bachelor's degree in mechanical engineering from Virginia Tech and two Six Sigma Black Belt certifications. In her current role, Jess applies her passion for people and processes to empower her fellow employees to make impactful and sustainable improvements. You can connect with her on LinkedIn. Her website and blog can be found at www.yokotenlearning.com.…
A preview of an upcoming webinar: Applying Strategy Deployment to Your Personal Goals January 10 from 1:00 - 2:00 ET Presented by Jess Orr We will cover topics including: Grasp the basic concepts of the Hoshin Kanri strategy deployment process Contrast the Hoshin Kanri approach with other other strategy and goal-setting methods Learn how to use the Hoshin process for personal goal development and execution Gain actionable understanding of how you can apply Hoshin Kanri in your own life Jess Orr Jess is a continuous improvement thinker and practitioner with 10+ years experience in a variety of industries, including automotive at Toyota. She holds a bachelor's degree in mechanical engineering from Virginia Tech and two Six Sigma Black Belt certifications. In her current role, Jess applies her passion for people and processes to empower her fellow employees to make impactful and sustainable improvements. You can connect with her on LinkedIn. Her website and blog can be found at www.yokotenlearning.com.…
Webinar: How One Community Hospital is Creating a Culture of Continuous Improvement Presented by Mike McGowan, Director of Process Excellence at Marietta Memorial Hospital Learn how Memorial Health System uses training and five specific roles to build and spread a culture of continuous improvement Hear what MHS has done well and where we could improve Discuss the leadership behaviors necessary to accomplish a culture change Mike McGowan Director of Process Excellence | Marietta Memorial Hospital Mike is a graduate of Ohio University with a BS in Zoology. He has worked as an Medical Technologist, Chemistry Supervisor, Laboratory Director, and Senior Director in healthcare for the last 35 years spending most of that time at Marietta Memorial Hospital. He is a lean six sigma black belt and a 2014 graduate of The Ohio State University with a Master’s Degree in Business Operational Excellence. Mike is currently Director of Process Excellence at MMH.…
A preview of the upcoming webinar "How One Community Hospital is Creating a Culture of Continuous Improvement" Presented by Mike McGowan, Director of Process Excellence at Marietta Memorial Hospital Register at https://kainexus.com/webinars
(Sorry for the audio echo problem the first time) This time, Mark Graban is joined by Jeff Roussel, the VP of Sales for KaiNexus. They discuss these questions: What is your favorite book(s) about improvement? Do you use Kaizen in your personal life outside of work? How can Kaizen principles be applied to sales? What type of processes can sales improve? How do you teach new KaiNexus employees about Kaizen? What do the most successful KaiNexus customers do differently than others? What mistakes do you see most potential customers making when it comes to Kaizen? How is KaiNexus really different from a spreadsheet or a sharepoint site? Can I just download KaiNexus and start using it?…
Presented by Jeff Hunter, President of Jeff Hunter Strategy. Hosted by Mark Graban of KaiNexus. Managing vision and purpose with strategic agility has never been more important for health care leaders in a turbulent and transforming industry. We know that our old mental models and systems for strategic planning are insufficient; yet in our early attempts to translate the lean-based system of hoshin planning into strategy deployment, the essence of strategy has been lost in translation. We struggle with creating unique differentiating value from the patient’s perspective, making strategic choices to reduce organizational overburden, aligning strategic intent in the organization, and deploying initiatives in a manner that accelerates learning. Patient-Centered Strategy is a learning system that results in better care. A subset of the lean management system, it builds the leadership team’s capability to identify and satisfy patients’ needs in a unique way and deploy that strategy with a process that increases focus, reduces overburden and delivers faster results. In this webinar, Jeff Hunter, the author of Patient-Centered Strategy, will share lessons that can apply to any industry. Learning Objectives: To learn the advantages of this Plan-Do-Study-Adjust strategic management system over the old strategic planning process. To gain new insights for creating value from the patient’s perspective. To understand the steps in the iterative process of developing and deploying strategy through rapid learning cycles. To gain a basic understanding of how the tools in this system work together within the system, so you can practice at home…
Mark Graban is joined by Jeff Hunter, President of Jeff Hunter Strategy, to give a preview of his upcoming webinar on September 24. Register here: https://info.kainexus.com/improvement-disciplines/strategy-deployment/putting-strategy-back-in-strategy-deployment/webinar/signup
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1 Webinar: TWI and Kata: Skill Patterns to Develop a Culture... 1:01:26
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TWI and Kata: Skill Patterns to Develop a Culture of Coaching A webinar presented by Oscar Roche, hosted and moderated by Mark Graban of KaiNexus. Oscar Roche will discuss how learning and developing the skills provided by the practices of Training within Industry (TWI) and Kata behaviors will develop good coaching practices while simultaneously developing the culture and actual practice of process improvement in your organization. You will learn: The basics of TWI and Kata practices How these skills directly impact an improvement culture. How the development of TWI and Kata develop coaching skills and practices. How coaching plays a key role in the developing a lean culture.…
Mark Graban of KaiNexus interviews Oscar Roche, one of the two presenters in our upcoming webinar titled: TWI and Kata: Skill Patterns to Develop a Culture of Coaching To register, visit https://info.kainexus.com/improvement-disciplines/toyota-kata/twi-and-kata/webinar/signup
Mark Graban and Dr. Greg Jacbson of KaiNexus answer your questions about sustaining and reinvigorating continuous improvement, Mark's use of "Lean publishing" for his new book, "Measures of Success," whether KaiNexus is still a "startup" or not, and more. http://www.kainexus.com/webinars
Webinar recording from June 27, 2018. In this webinar you will: Uncover one common change management teaching that's flat-out wrong (and what to do instead) Understand the psychology of change and its relation to Respect for People and Continuous Improvement Discover the one most important factor to help transform to a Lean culture Learn 8 practical steps to help teams embrace change more quickly Jamie Parker Process + Results Leadership Coaching Jamie has served in operations management roles for 17 years, including six years practicing Lean. So she knows first-hand the challenges, opportunities, and possibilities organizations face. Today Jamie helps organizations practicing Lean move from employee resistance, inconsistent performance, and improvement stagnation to highly engaged frontline teams solving problems and continuously improving toward organizational goals. Jamie does this by helping organizations transform their leaders using her signature Process + Results Lean Leadership Transformation Model. Jamie has facilitated workshops for the Association for Manufacturing Excellence, American Society for Quality, and Fortune 50 executives, in addition to years of coaching and facilitating in her formal management roles. She authored Chapter 6 in the book Practicing Lean and has facilitated webinars and podcasts in partnership with Gemba Academy. Jamie brings passion, fun, and purpose to her work in Lean and leadership.…
Mark Graban interviews Jamie V. Parker about her upcoming webinar titled "How to Ease the Pain of Change." The live broadcast will be June 27. Click here to register to attend or get a recording: https://info.kainexus.com/continuous-improvement/culture-of-continuous-improvement/how-to-ease-the-pain-of-change/webinar/signup In this webinar you will: Uncover one common change management teaching that's flat-out wrong (and what to do instead) Understand the psychology of change and its relation to Respect for People and Continuous Improvement Discover the one most important factor to help transform to a Lean culture Learn 8 practical steps to help teams embrace change more quickly Jamie Parker Process + Results Leadership Coaching Jamie has served in operations management roles for 17 years, including six years practicing Lean. So she knows first-hand the challenges, opportunities, and possibilities organizations face. Today Jamie helps organizations practicing Lean move from employee resistance, inconsistent performance, and improvement stagnation to highly engaged frontline teams solving problems and continuously improving toward organizational goals. Jamie does this by helping organizations transform their leaders using her signature Process + Results Lean Leadership Transformation Model. Jamie has facilitated workshops for the Association for Manufacturing Excellence, American Society for Quality, and Fortune 50 executives, in addition to years of coaching and facilitating in her formal management roles. She authored Chapter 6 in the book Practicing Lean and has facilitated webinars and podcasts in partnership with Gemba Academy. Jamie brings passion, fun, and purpose to her work in Lean and leadership.…
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1 Using Hoshin Kanri to Align and Coordinate Your Lean Strateg 1:01:03
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Using Hoshin Kanri to Align and Coordinate Your Lean Strategy (Webinar) A webinar hosted by KaiNexus, presented by: Joanna Omi Consulting Director | Rona Consulting Group, the Lean practice of Moss Adams Craig Vercruysse Consulting Partner | Rona Consulting Group, the Lean practice of Moss Adams In this webinar you will learn: How the Hoshin practice evolves over time When to use an X-Matrix vs. an A3 The relationship between visual management and Hoshin Kanri The relationship between developing people and the must-do, can’t fail few Hoshins This is Part 2 of a webinar series on this topic. Here is Part 1: https://www.youtube.com/watch?v=XZx9KdXS7lE Here is the software demo webinar that they mention: https://www.youtube.com/watch?v=cavnch4E_Y4…
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1 Webinar: Pets and Vets: Applying Lean in Unexpected Places 1:00:08
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Presented by Chip Ponsford, DVM Hosted by Mark Graban of KaiNexus In this webinar, you will learn: How to apply Lean thinking in unique settings Examples of waste and opportunities for improvement in a veterinary office setting How patients, clients, veterinarians, and staff benefit from Lean Examples of improvements using Lean methods…
A KaiNexus webinar presented by Jeff Roussel. You can view video and the demo on our YouTube Channel. Join us for a brief KaiNexus demo focusing on key elements of using technology to support top-down improvement, including: Rolling out a Standard Improvement Methodology Problem-Solving Tools Managing PDSA / A3 / DMAIC in KaiNexus Rapid Improvement Events / Kaizen Events…
In this webinar you will learn: Four aspects of great lean leadership Four common themes of great lean processes Five problems that CI technology solves Five focus areas to build a world class lean organization Presenter: Jeff Roussel, KaiNexus VP of Sales Hosted By: Mark Graban, KaiNexus VP of Innovation and Improvement Servic…
What causes prescription drug prices to increase from $4 to $400 overnight? How does our system perpetuate practices that fail to provide quality care for the patients?
Mark Graban and Dr. Greg Jacobson answer questions from our KaiNexus Community: - What's your favorite college football team? - How to integrate the culture in a change resistant environment? - How do you deal with culture change? Lean is a new way of doing business. People have to change their ways to become process and problem solvers. Top management has to come from behind their desks to work with the people on the shop floor or gemba. This is a big paradigm shift for any company. Culture change must be addressed before any Lean tools can be used effectively. - What are some best practices for shifting the culture in an organization? - How do companies get hundreds or thousands of ideas from their employees annually? - Is it okay for a leader to apologize? Is it taken as a sign of weakness? - What is the best way to get a job in the process improvement, Kaizen, or cultural fields? - What's the next conference you're attending?…
Webinar: Effective Collaboration Across Organizations and Industries A KaiNexus webinar hosted by Mark Graban and presented by: Teresa Hay McMahon Executive Director Iowa Lean Consortium Stephanie Hill Corporate C.I. Manager Kreg Tool Agenda: Learn the difference between networking, benchmarking, and collaborating Understand why collaboration is critical to continually improving Identify ways to increase collaboration to achieve goals Learn how the Iowa Lean Consortium brings together Lean practitioners from every sector of the economy Participate in Q&A…
In this podcast, Mark Graban interviews Teresa Hay McMahon, the executive director of the Iowa Lean Consortium, as she previews her upcoming webinar: "Effective Collaboration Across Organizations and Across Industries" This is being held September 21 at 1 pm EDT. Register at http://www.kainexus.com/webinars In this webinar, you will learn: * Learn how the Iowa Lean Consortium brings together Lean practitioners from every sector of the economy * Learn the difference between benchmarking, networking, and collaboration * Understand why collaboration is critical to continually improving * Hear examples of benefits gained through presenter’s experiences * Identify ways to increase collaboration to achieve goals…
In this "customer spotlight," Mark Graban of KaiNexus interviews Vice President Corporate Operations at Carolinas Healthcare System.
Mark Graban & Dr. Greg Jacobson from KaiNexus discuss questions from our audience on topics including Lean and the patient experience, shifting from projects to small staff-driven improvements, using huddles for distributed teams, and other CI topics.
Going to the Gemba, or visiting sites in person, is an important part of the improvement process that frequently gets overlooked. Working at a technology company that serves clients in a variety of industries all across the world means that I can not go to the Gemba as easily as the CEO at a hospital or the supervisor at a building site, but I jumped at the chance to go on site to Four Seasons Produce during a trip to visit my mom and sister.…
In this webinar you will learn: Recognize the importance of patients and families as partners in their care Discuss an effective process to engage patients and families at the earliest point possible before a scheduled admission. Presenters: Laura B. Townsend Co-Founder & President of Louise H. Batz Patient Safety Foundation Elise Matocha BSN, RN, ONC, Bone & Joint Care Coordinator Carol Wratten MD MBA FACOG, Batz Foundation Board Member, Seton Healthcare CQO (Retired)…
Ensuring the customer is always treated right is the basis from which the Customer Experience team was born. But the concern of a CE team should go far beyond that and focus on making sure the customer is delighted with the product and feels their needs have been heard and met.
If you have visited this blog with any frequency, you may have noticed that we are very passionate about the work we do. Do not get me wrong, it is work and we are in business to sell software, but way beyond that, we really believe in the work that our solution supports.
Being the resident KaiNexus baseball fanatic, I was thrilled when Mark Graban shared the Kaizen Batter with me after meeting Tim Cooper at a conference.
Written by Kade Jansson, read by Mark Graban There is power in â??bottom-upâ?� employee improvement, but it doesnâ??t get widely or easily embraced by organizations, meaning missed opportunities for improvement. That was the topic Mark Graban, our vice president of Improvement & Innovation Services and founder of LeanBlog.org, discussed during a recent KaiNexus webinar, Strength in Numbers: Improving from the Bottom-up, hosted by KaiNexus CEO and co-founder Dr. Greg Jacobson. In today's post, we'll take a look at the high points of that webinar.…
Mark Graban interviews Laura Townsend, co-founder and president of the Louise H. Batz Patient Safety Foundation about the webinar that she is giving for us, with two healthcare professionals, and August 30. To register, go to http://www.KaiNexus.com/webinars and to learn more about the Foundation and their free guides, visit http://www.louisebatz.org.…
Written by Becca Millard, read by Mark Graban A Bowling Chart is a simple, visual way to monitor Key Performance Indicators (KPIs) or policy deployment objectives, letting you compare your actual metrics to your targets and goals. The term â??Bowling Chartâ?� is derived from the chartâ??s similarity to the appearance of a bowling scorecard, although thereâ??s often 12 months in this type of Bowling Chart instead of ten frames when weâ??re bowling.…
With Mark Graban and Dr. Greg Jacobson, as they answer questions from the KaiNexus community. Topics include: safety leadership, leadership behaviors for a culture of continuous improvement, our favorite KaiNexus software features, backlogs of improvement ideas, and more.
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1 v2.0 Webinar: Engaging Leaders and the Baldrige Framework... 1:00:49
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With improved audio: Engaging Leaders and the Baldrige Framework to Advance Excellence A Look into the Extraordinary Work at Mary Greeley Medical Center Presented by Karen Kiel Rosser, MHA, CLSSGB Vice President of Quality Mary Greeley Medical Center Ron Smith, MPA, CLSSGB Process Improvement Coordinator Mary Greeley Medical Center Hosted by Mark Graban and KaiNexus In this webinar, you will learn: How MGMC combines various methodologies to improve A high-level view of MGMC’s improvement journey Ways in which MGMC engages leaders in Lean Tips for increasing the sustainability of improvement work Lessons learned through a Lean transformation…
A Deep Dive into A3 Thinking March 5 from 1:00 - 2:00 pm ET Presented by Jess Orr We will cover topics including: A3 Thinking: A Quick Refresher When to Use an A3 vs. Other Tools How to Engage Others in the Process Change Management 101 The Hardest Part: Sustaining the Gains About the Presenter: Jess Orr Jess is a continuous improvement thinker and practitioner with 10+ years experience in a variety of industries, including automotive at Toyota. She holds a bachelor's degree in mechanical engineering from Virginia Tech and two Six Sigma Black Belt certifications. In her current role, Jess applies her passion for people and processes to empower her fellow employees to make impactful and sustainable improvements. You can connect with her on LinkedIn. Her website and blog can be found at www.yokotenlearning.com.…
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1 Webinar - How a Lean Adoption Strategy for Public Schools Ap 1:00:39
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How a Lean Adoption Strategy for Public Schools Applies to Everyone Presented by Harry Kenworthy In this webinar, you will learn: Why Lean fails too often Why organizational “knowledge” undermines Lean When and how leadership should be engaged A “Proven Path” strategy for launching a Lean initiative; how two weeks means all the difference for success Harry Kenworthy Harry is Principal and Manager of the Quality and Productivity Improvement Center (QPIC, LLC), a consulting organization he founded in 1984 and has been with full time since 2004. He worked with Dr. W. Edwards Deming in 1983-85 on a series of 2 day seminars throughout the US, sponsored by MIT. He has spoken at over 90 conferences on Quality, Productivity, Lean, and Six Sigma, and has been published several magazines including Quality Progress, Purchasing, and Government Finance Review. He was one of the first practitioners to apply Lean in the Government sector in the mid-90’s, and was a founder of the Connecticut Quality Council and chaired CBIA’s (Connecticut Business and Industry Association) Manufacturing Council. He is the author of the book Lean Government NOW! and previously presented a webinar for KaiNexus titled "Ten Commandments for Lean in Government (and Beyond)." You can learn more about Harry and his work at www.leangovcenter.com.…
Mark Graban and Dr. Greg Jacobson of KaiNexus take questions from our community Topics in this episode include: - Effective gemba visits and observation by leaders - Finding meaningful alignment in metrics from top to bottom in strategy deployment - What role can state and national organizations play in advancing LEAN Healthcare initiatives? Is there an opportunity for Nursing organizations and/or unions that's being overlooked? - We need to move our 5S efforts and auditing to a higher level - something that is effective and can help us advance 5S and get more buy-in from the production workers, supervisors, etc. Any creative, proven suggestions that "work"? Plus a few short answers on concerts, belts, home states, and more...…
How a Lean Adoption Strategy for Public Schools Applies to Everyone To register, visit http://www.kainexus.com/webinars Mark Graban is joined by Harry Kenworthy as they chat about his upcoming webinar on February 19.
Presented by Jess Orr in a webinar hosted by KaiNexus on 2/8/18. In this webinar, you will learn: Why and when to use the A3 / TBP problem-solving tool Overview of the 8 components of an A3 Example of how to build an actual A3 using an everyday example Recommended resources for further learning For the slides and more, visit www.kainexus.com/webinars…
Webinar Preview Register at http://www.kainexus.com/webinars How to Use A3 Thinking in Everyday Life February 8 from 1:00 - 2:00 pm ET Presented by Jess Orr In this webinar, you will learn: Why and when to use the A3 / TBP problem-solving tool Overview of the 8 components of an A3 Example of how to build an actual A3 using an everyday example Recommended resources for further learning About the Presenter: Jess Orr Jess is a continuous improvement thinker and practitioner with 10+ years experience in a variety of industries, including automotive at Toyota. She holds a bachelor's degree in mechanical engineering from Virginia Tech and 2 Six Sigma Black Belt certifications. In her current role, Jess applies her passion for people and processes to empower her fellow employees to make impactful and sustainable improvements. You can connect with her on LinkedIn. Her website and blog can be found at www.yokotenlearning.com.…
Mark Graban and Dr. Greg Jacobson answer questions about continuous improvement, standardized work, and leadership. And, they talk about their upcoming trip to the Toyota plant in San Antonio.
A KaiNexus webinar hosted by Mark Graban. Presented by Simon Murray and Benny Ausmus of Big Change Agency In this KaiNexus webinar, you will learn four elements of Lean transformation, including how to: Create the environment / culture Bring in structure and systems Implement and measure the results Develop the people…
This episode is a webinar preview, hosted by Mark Graban of KaiNexus. To register, visit www.KaiNexus.com/webinars Presented by Simon Murray and Benny Ausmus of Big Change Agency - December 7, 3 pm EST. In this webinar, you will learn four elements of Lean transformation, including how to: - Create the environment / culture - Bring in structure and systems - Implement and measure the results - Develop the people…
When Leaders Collaborate: Finding the A-Ha Moments that Lead to Lean Transformation Presented by... John Toussaint, MD and Paul Pejsa of Catalysis In this webinar you will: Discover the three primary benefits of collaborating with peers Hear real-world examples of lean collaboration results Create an action plan to enhance your collaborating to drive lean transformation…
When Leaders Collaborate: Finding the A-Ha Moments that Lead to Lean Transformation A webinar preview hosted by Mark Graban of KaiNexus. We're joined today by the presenters of a webinar we're hosting on November 29. Register at www.kainexus.com/webinars. Presented by... John Toussaint, MD and Paul Pejsa of Catalysis: LEARNING OBJECTIVES: 1. Discover the three primary benefits of collaborating with peers 2. Hear real-world examples of lean collaboration results 3. Create an action plan to enhance your collaborating to drive lean transformation…
Presented by Craig Vercruysse and Joanna Omi of Rona Consulting Group, which is now part of Moss Adams. Hosted by Mark Graban of KaiNexus. In this webinar you will: - Learn about the purpose and building blocks of hoshin kanri - Understand how health care organizations arrive at and use hoshin - Understand why hoshin is the quintessential PDSA and how experience with small tests of change and A3s create a foundation for hoshin - Learn about some common rocks in the hoshin road and what can be done about them Presenters: Joanna Omi Consulting Director | Rona Consulting Group, the Lean practice of Moss Adams Craig Vercruysse Principal, CEO | Rona Consulting Group, the Lean practice of Moss Adams…
Webinar preview with Craig Vercruysse of Rona Consulting Group, the Lean practice of Moss Adams. Mark Graban, of KaiNexus, interviews Craig, who will be joined by Joanna Omi, to present a webinar on November 14, 2017. To register, visit http://www.kainexus.com/webinars The topic is Cascading Strategy Through Hoshin Kanri (Strategy Deployment) In this webinar you will: - Learn about the purpose and building blocks of hoshin kanri - Understand how health care organizations arrive at and use hoshin - Understand why hoshin is the quintessential PDSA and how experience with small tests of change and A3s create a foundation for hoshin - Learn about some common rocks in the hoshin road and what can be done about them…
Written by Jake Sussman, read by Mark Graban If youâ??ve watched our recent webinar Taking Improvement Boards Digital: How Leading Companies are Improving Visual Management, or been reading our posts about the same, you would have heard the term â??Kanban boardâ?� used. While itâ??s great to hear that KaiNexus software supports digital Kanban boards, itâ??s even better if you have a clear understanding what a Kanban board is, and how it can help you on your continuous improvement journey. Hereâ??s the rundown: What is Kanban? Weâ??ve written a longer primer on Kanban here, but the important thing to know is that it is a visual system for monitoring the flow of work from the start, as we build a backlog, move work into in-process (while hopefully limiting WIP), and completing this work. Visualization works so well because our brains interpret visual information far faster than data or text. By reducing complex material down to visual components and putting them together, managers and staff can get an overview of the whole workflow system in seconds rather than the hours it might take to track down information in every area, work through it, and synthesize it down into conclusions that can be shared.…
In this episode, Dr. Greg Jacobson and Mark Graban answer questions from our KaiNexus community: 1) After initial Lean and continuous improvement training, what do we do next? What should be the role of leaders? 2) What are some proven strategies to get staff to suggest or come up with projects? 3) When you encounter an environment where the bulk of participants are resistant to tools that formalize the change process...what tips or tricks have you seen work that can be used to get the champions to bring the doubters along? 4) Regarding Continuous Improvement Policy and Procedures - what should be included that assures the effectiveness and sustainability of organization-wide continuous improvement initiatives? 5) Non-profit organizations barely have the resource to invest on lean training. Many who see the importance use their own resources and take their lean journey at their own expense. Any suggestions from the group? 6) How can I demonstrate the benefits of implementing KAINEXUS Process Improvement strategies to improve patient flow through the ED and the rest of the Hospital, so that Hospital Administrators will hear and understand?…
A webinar hosted by KaiNexus and presented by Warren Stokes, Director of Process Improvement at HonorHealth, a health system in Arizona. In this webinar, you'll learn: How to leverage the intellectual capital and experience of your frontline employees first To not overcomplicate your Lean improvement with too much of the scientific and not enough of the practical Why it’s important to build trust and support for continuous improvement How Lean best fits into a larger, long-term continuous improvement strategy in a way that avoids succumbing to short-term pressures How leadership and a Lean team can create and empower laser-focused energy,…
In talking with business leaders over the years, we have learned that Gemba Walks are a bit like eating better and getting more exercise. Everyone agrees that they are good for you, but many folks do not get around to them. It is not that these leaders are lazy or unmotivated - quite the opposite. They are often busy responding to the crisis of the day and juggling multiple pressing priorities. Gemba Walks get pushed down to the bottom of the list because they are not associated with a deadline or urgent deliverable. But in an ironic twist, one of the best ways to ensure that you have time to visit the Gemba is to spend more time visiting the Gemba.…
Mark Graban interviews Warren Stokes to get a preview of his upcoming webinar on August 10: How to Leverage Lean for Long-Term Success (Under Short-Term Pressures) In this webinar, you'll learn: How to leverage the intellectual capital and experience of your frontline employees first To not overcomplicate your Lean improvement with too much of the scientific and not enough of the practical Why itâ??s important to build trust and support for continuous improvement How Lean best fits into a larger, long-term continuous improvement strategy in a way that avoids succumbing to short-term pressures How leadership and a Lean team can create and empower laser-focused energy…
Organizations that subscribe to the Lean or Six Sigma business methodology, and others that are devoted to continuous improvement, often use a host of visual management tools to achieve consistency and introduce positive change. Kanban signs, huddle boards, and value stream maps are all very popular and effective. Process control charts are another valuable visual management tool for recognizing and reacting to process variation.…
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Webinar presented by Mark Graban on July 27, 2017. In this webinar, Mark Graban talks about the power of "bottom up" employee improvement and also explores some questions about why what's logically true (bottom up improvement is highly impactful) doesn't get widely or easily embraced by organizations.…
In our Customer Spotlight, we interview to Lindsey Booty and LeaAnn Teague of Our Lady of the Lake Hospital in Louisiana. Our VP of Improvement and Innovation Services, Mark Graban, talks to them about their approach to improvement and, also, how KaiNexus has supported those efforts.
A preview of Mark's webinar on July 27: - What's the focus of the webinar? - How do we know bottom-up improvement is powerful? - Why is bottom up improvement not typically seen? - So what's necessary to help?
We recently had an interesting conversation with a newly minted director of quality improvement in a regional hospital. The position is new, but she has years of experience implementing continuous quality improvement (CQI) programs. The first thing she realized that she needed was CQI software to support the initiative. She made the request for budget to the CFO who told her that fortunately, the hospital already had project management software and that she was free to use it to manage improvement projects.…
It may seem odd for a company that sells process improvement software to declare that not every company is ready to buy it. We do like partnering with new customers, after all. But the thing is, we only want happy customers. And happy customers are organizations that have successful process improvement software rollouts, good adoption of the solution, and measurable impacts on key business metrics as a result.…
Organizations all over the world, in almost every industry, are turning to continuous improvement software to solve their most challenging issues. The most successful of these Lean organizations are aware that they need 5 elements to succeed in creating an improvement culture: bottom-up improvement, top-down improvement, strategy deployment, coaching, and visual management. That sounds like a lot to manage in excel at all at once, doesnâ??t it? So how do these Lean organizations pull it off?…
Most people will only be involved in a Lean software implementation once or maybe a few times. We help companies with improvement software deployment every single day. Because we have been around the block many times, we have seen what leads to success and which mistakes should be avoided at all costs. We are happy to share what we’ve learned.…
A growing number of construction firms are embracing the Lean methodology that emphasizes maximizing value for the customer while minimizing waste. The approach is simple and attractive in an industry where budgets, timeframes, and safety are all critical. But the Lean approach to project delivery is very different than traditional construction methods, making proper execution of the philosophy and techniques difficult to implement.…
Mark Graban and Greg Jacobson, MD from KaiNexus answer questions in this video webinar: How can you implement Lean without scaring people with change and Japanese concepts and language? When will Management realize that the employee on the front line is closest to the issue and concerns and usually has be best ideas? Any tips on Lean and Kaizen as applied to parenting? We're interested in KaiNexus, but still trying to figure out if it's best to start with a physical board for the team and then use KaiNexus for tracking and sharing... or should we do everything in KaiNexus? Is it necessary to make improvement mandatory? To set a goal for how many projects people should be involved in? It seems like people won't participate unless we make it mandatory.…
There is a strong trend in organizations these days to apply improvement tools and techniques that originated on the manufacturing floor to other parts of the organization and other industries entirely. That is because the basis of these tools and the approach are not really related to manufacturing at all. Rather, they are about control, organizational alignment, and efficiency. What organization does not need more of those things?…
When you started on your improvement journey, you may not realize it, but you actually already made a technology decision. I bet you probably managed the work in spreadsheets and bulletin boards - these are technology! Now that you are starting to engage more people in it, though, I bet that you are finding that it is hard to get the visibility you need to spread that culture efficiently and make sure nothing falls through the cracks. Your technology needs an upgrade. You could theoretically use Dropbox and a folder structure to manage critical components of your business - say, for example, your medical records or accounting transactions - but I promise you, no one is putting their organizations at risk like that. They use software built specifically for the business issue you are dealing with. It continues to baffle me that organizations do not take improvement software as seriously as they take their accounting platform or their medical records system.…
Communication and organization are the keys to the success of Hoshin Kanri because managing long-term strategy, short-term goals, and daily improvement activities can be a huge challenge, especially if you have many people involved in the effort. For years, organizations have relied on tools such as complicated spreadsheets, email threads, file sharing systems, and even paper boards to track and manage the strategy, but these passive systems often fail to provide the support necessary to make lasting progress. They are time-consuming, rarely kept up-to-date, and ineffective at driving activity.…
What are the traits you look for when you hire new employees? If you are like most people, you look for employees that are intelligent, capable, problem solvers who take the initiative to get stuff done and do it well. It is a shame that these same people who got hired for their mental faculties then so commonly get relegated to being a pawn in the corporate machine, with no autonomy or power to improve the business through their work.…
Continuous quality improvement (CQI) is one of those things like a snow cone. It is something that pretty much everyone can agree is awesome. Who would not want it? Yet for some reason, not every organization has a plan for how to achieve CQI. Fewer still, have systems and processes in place to support it, and many that try never successfully reach their goals.…
We do not think that companies should deploy process improvement software unless they have a clearly defined vision of what success looks like. Every company is trying to achieve something unique, of course, but we find some common goals for process improvement software among the most prepared organizations we encounter. Here are a few.…
It looks simple at first, and a quick Google search will tell you what you need to get started - a way to capture ideas, a way to collaborate, leadership behaviors - there is so much content out there on this topic, it is easy to feel like an expert. Then, when you struggle to spread your improvement culture, you are left with a bag of moldy seeds wondering what went wrong.…
The beginning of summer must be a good time for Kaizen events because we have been getting a lot of questions about them lately. We thought we would take a few minutes to answer the ones we hear most often.
Taiichi Ohno also said that Kaizen is about changing the way things are. If you assume that things are all right the way they are, you cannot do Kaizen. So, change something. Yes, there is some effort and time involved in implementing Standard Work, but the upside is enormous. If you are not using it, that may be the most important thing to change.…
Whether you are new to huddle boards or have decided it’s time to move yours from the wall into the cloud, we offer you congratulations. Digital huddle boards are an excellent way to organize and track improvement projects. They have the potential to increase the number of completed improvements and to help you prove how valuable this effort is to the organization.…
Whenever I read a book, I try to apply myself to the situations discussed. How does this affect my personal life? How can I apply what I learned to my work at KaiNexus? Oftentimes, this can be difficult depending on the subject. The Devil In The White City: Murder, Magic, and Madness at the Fair That Changed America by Erik Larsen may not be as applicable to me as Start With Why by Simon Sinek (but both are highly recommended!). Reading the behind the scenes of Game 7 of the World Series and hearing about some of the lesser-known details of his career made for a pretty fascinating read. However, the passage at the top of page 231 struck a chord with me.…
Gemba walks are an increasingly popular management technique. By visiting the place where work is done, leaders gain valuable insight into the flow of value through the organization and often uncover opportunities for improvement and learn new ways to support employees. The approach is a collaborative one, with employees providing details about what is done and why. Great results depend on thoughtful planning, execution, and follow-up. Here are the most important steps you can take to ensure that your next Gemba walk is successful.…
Giving staff members a larger voice and the ability to solve their own problems increases productivity, increases the sense of responsibility in the organization, and increases their satisfaction in daily tasks. Giving team members a stake in how their work also increases the intrinsic motivation that organizations look for in culture of improvement or collective responsibility.…
Whether you work in healthcare, politics, construction, or really just about any industry, providing Service Excellence is particularly important for your business. Part of the problem is false beliefs that creativity happens like flashes of inspiration that come out of nowhere like lightning bolts, or that creativity is something that happens to other people.…
We get the chance to chat with folks who are interested in implementing strategy deployment software within their organizations almost every day. Most of the people we talk to really understand the need for this kind of solution and how it can benefit their company. Convincing others, however, can be a challenge.…
KaiNexus recently invited The Toyota Way to Service Excellence author Karyn Ross to speak to our own Mark Graban, about How to Coach for Creativity and Service Excellence. Ross is a purpose-driven consultant and Lean coach at karynrossconsulting.com. Focused specifically on services, Karyn has worked with small, medium, and large organizations in sectors as diverse as insurance, financial services, HR, transportation, and retail. Using her unique Practical Creativity (TM) approach, Karyn teaches creativity techniques in combination with Toyota Way / Lean practices to help businesses retain current customers and attract new ones.…
I doubt that you are still using index cards to organize your contacts, but your approach to huddle boards may be just as outdated. In the same way that an electronic contact database has a ton of advantages over a Rolodex, digital huddle boards offer valuable benefits that paper notes pinned to a poster on the wall. Here are the top reasons to consider an upgrade.…
I doubt that you are still using index cards to organize your contacts, but your approach to huddle boards may be just as outdated. In the same way that an electronic contact database has a ton of advantages over a Rolodex, digital huddle boards offer valuable benefits that paper notes pinned to a poster on the wall. Here are the top reasons to consider an upgrade.…
When you're thinking about rolling out Strategy Deployment in your organization, it can be intimidating to know exactly where to start, what pitfalls to avoid, and how to set yourself up for success right from the beginning. I've recently written an eBook that covers these questions, as well as information about the software you need to enable Strategy Deployment, that you can download on our blog at blog.kainexus.com.…
Obviously, all of us here at KaiNexus are huge fans of continuous improvement. But I am not going to lie, I find the name to be a bit of a problem. It is clear, succinct, and meaningful, so what could be the matter?
KaiNexus webinar by Greg Jacobson and Mark Graban: Taking Improvement Boards Digital: How Leading Companies are Improving Visual Management
We get the chance to chat with a lot of frontline employees, managers, and executive leaders about all aspects of continuous improvement. We love to learn about how organizations are using the techniques and tools of Lean and other methodologies to improve results and reach their most important business goals. Gemba Walks are a practice that comes up quite a bit. Some leaders find them to be incredibly effective and welcomed by managers and staff alike, while others find them to be a chore with disappointing results.…
Last month, our friends Tania Lyon and David Yeager presented at the Carnegie Foundation Summit on Lean in Education on their research and experience in spreading a culture of continuous improvement. Tania Lyon has been a KaiNexus customer for the last couple of years, and has led her team to accomplish some astounding results in her position as Director of Organizational Process Improvement. David Yeager is an Assistant Professor of Psychology and a Faculty Research Associate at UT Austin and will be presenting his research at the KaiNexus User Conference later this year.…
In this podcast, Mark Graban and Dr. Greg Jacobson chat about their upcoming webinar on May 16 -- learn more at http://kainexus.com/webinars Taking Improvement Boards Digital: How Leading Companies are Improving Visual Management In this webinar you will learn: Why people use improvement boards Challenges to using physical boards How digital boards solve these challenges Examples of effective digital boards Using boards to manage strategy deployment…
A popular ice breaker in business meetings these days is 3 Truths and 1 Lie. Each person says three true things about themselves and one made up thing and everyone tries to guess which is the lie. We thought that 10 truths and 1 lie would be a good way to introduce Standard Work. Can you guess which is which?…
If you are a regular reader of this blog, you are probably aware by now that we produce a lot of educational material about continuous improvement methodologies, leadership, engagement strategies, and how to spread an improvement culture. Today we will look at an excerpt from our latest eBook, An Introduction to Continuous Improvement Software.…
We expect that the best organizations are continuously improving. We hope they are using Lean, Six Sigma, Kaizen, and other methodologies to engage everybody in continually reinventing and improving what they do and how they do it.
The practice of Kaizen along with the Six Sigma and Lean business process methodologies has been wide spread in manufacturing for decades. More recently other sectors have realized that the practices and principles of Kaizen can accelerate improvement in almost any organization. Like manufacturers, leaders in every industry from construction to higher education are leveraging Kaizen software to support and perfect their efforts to execute on more opportunities for improvement. For those who are not yet familiar with Kaizen software, we have put together this broad introduction.…
We have noticed a theme to many of the conversations that weâ??ve been having with clients and at the events we have attended lately. Lots of folks have questions about the concept of Continuous Quality Improvement or CQI for short. We have put together some answers to the questions we are asked most often and even a few that people do not ask, but they really should.…
We are not saying that your CEO needs shave his or her head, but depending on your improvement goals (and your CEOs attachment to their locks) it might be a great idea! To explain, back in 2016 KaiNexus set a Big Hairy Audacious Goal, known as a BHAG. A BHAG is a daunting, clear, and compelling goal an organization sets, which should not be financially driven, but it should be something that if the organization achieves it, would really move the needle forward and indicate the organization has accomplished something.…
Donald J. Wheeler, PhD is a world-renown expert in continuous improvement, having worked with W. Edwards Deming and later writing the classic book Understanding Variation. Wheeler once wrote and said, Statistical Process Control is, at its heart, about getting the most from your processes. It is about the continual improvement of processes and outcomes. And it is, first and foremost, a way of thinking... with some tools attached.…
I was at a neighborhood gathering the other day when I ran into an old friend who I had not seen in years. She asked me what I had been up to, so I told her a bit about my role at KaiNexus and mentioned that we have software that helps companies achieve success with business methodologies like Lean and Six Sigma. She said that she figured they just used spreadsheets and email.…
Standard work is a term that practitioners of a continuous improvement methodology such as Lean, Kaizen or Six Sigma have probably heard before. It is simply a detailed written description of the most efficient and effective way known to complete a particular process or task, safely, with the highest quality result.…
Webinar presented by Kevin Meyer, hosted by Mark Graban. In this webinar you will learn: The fascinating overlap between Lean and Zen. How to use that overlap to calm everyday chaos. How to become more productive by identifying and optimizing the best part of your day. How to grow as a person - and a leader. About the Host: Kevin Meyer is a co-founder and partner at Gemba Academy. He has over 30 years of manufacturing leadership experience in the automotive lighting, telecom electronics, and medical device industries. He has been responsible for lean transformations at Sylvania, Abbott Laboratories, Newport Corporation, and most recently as President of Specialty Silicone Fabricators. He guest lectures on business, manufacturing, and leadership topics at his alma mater Rensselaer as well as CalPoly. Kevin is on the board of directors of two technology companies and two regional public policy councils, and actively supports early stage entrepreneurship by investing with SLO Seed Ventures and mentoring startups at the SLO HotHouse.…
During a Gemba walk, supervisors and leaders go to the place where work is done (the Gemba). They observe (not fix) processes and activities and ask questions that will help lead to future improvements. Why? - is certainly an important question, but it is by no means the only one. We have put together a list of other questions that may be useful, especially if you are new to Gemba walks or if you are taking a look at a process for the first time.…
Kevin Meyer from Gemba Academy, author of the book "The Simple Leader" will be giving a webinar for KaiNexus on April 25. Register at http://www.kainexus.com/webinars The title is "Personal Leadership at the Nexus of Lean and Zen." We hope you can join us or check out the recording.
"How KaiNexus Uses Kaizen and our KaiNexus Software to Improve: Podcast Episode Numbers" A blog post by Mark Graban
Keep doing what you are doing and you are going to get what you are getting. Few would argue that the logic rings true, but unfortunately, this idea is often ignored when it comes to strategic business planning. Executives huddle in a room, analyze budgets, set revenue goals, and predict great success without fundamentally changing the conditions that led to the business results they are experiencing today. A year later, or a quarter later, everyone wonders why nothing has changed.…
The DMAIC technique is simple, yet powerful. It brings structure to the improvement process and helps teams explore potential solutions, decide a course of action, and implement process controls in short order. Trying any new improvement strategy can be intimidating, so we thought it would be helpful to break down all the details of DMAIC so that you can give it a try with confidence.…
In our first KaiNexus "customer spotlight," Mark Graban talks with Ben Whitaker, Director, Business Process Management at Mohawk Fine Papers. We talk about their use of KaiNexus, how they are changing the culture, and more.
KaiNexus has a webinar series called Ask Us Anything, in which our CEO and Co-founder Greg Jacobson and Mark Graban, our Vice-President of Improvement & Innovation Services and founder of LeanBlog.org, join forces to answer questions KaiNexus webinar listeners ask. In this post, we will look at two questions and answers from a recent webinar.…
I have been debating with myself over whether to use the word conceptions or misconceptions in this post. I decided to go with conceptions because I do not know whether these frequently held beliefs are accurate or not within your organization. We do know from countless conversations with our customers that they are devastating to a culture of improvement whether they are true or not. Here is how you can combat them, in either case.…
Any good continuous improvement platform empowers you to improve in any way you see fit, rather than forcing you to subscribe to one particular methodology. That means people use the software to support a ton of different types of improvement work - including improvement-related certification classes.…
If you’re using the Six Sigma methodology to create change and sustain continuous improvement in your organization, you’re likely using, or will use, DMAIC (pronounced "de-may-ick"). DMAIC is an acronym that outlines a framework for identifying and challenging sources of waste, poor quality, and inefficient processes and then looking for opportunities for improvement. DMAIC is best used when an existing product or process fails to meet performance expectations or otherwise leaves customers unsatisfied. You can read more about what DMAIC is and about steps involved on our blog, but for those of you who are finding DMAIC challenging you may want to check your organization isn’t making these five big DMAIC mistakes.…
Mark Graban and Dr. Greg Jacobson address your questions on: - Getting front line staff to embrace Kaizen and continuous improvement as a win/win - Getting leaders and executives to buy in to continuous improvement - What's your process for planning a kaizen event?
Tracking the impact of a continuous improvement program is one of the most difficult challenges that an incoming consultant may face. As difficult as tracking impact is, it is also one of the most important metrics to measure. Organization leaders want to see a return on their investment of a consultant and being able to capture the results of the improvement program is the easiest way to do so.…
Behind every improvement technique and tool, there is a winning spirit. There is no downside to the ideas that processes can always be made better and that positive change is the business of everyone. But today we are going to focus on one common improvement tool, the idea board, and make the case that there is a better way. After all, why would the force of Kaizen not be applied to improvement itself?…
Gemba walks can be one of the most enjoyable and powerful learning opportunities for leaders, but only if they are done in a way that promotes learning and avoids creating tension between managers and frontline staff. I have written about Gemba walks before, but I wanted to delve deeper into what NOT to do on Gemba walks. If your Gemba walks aren’t going as well as hoped, or if they are causing tension on the front lines, be sure you are not making any of these mistakes:…
Hosted by KaiNexus and Mark Graban In this webinar, you will learn: - What creativity is (and isn't) and what service excellence is (and isn't) - Why changing behavior first leads to mindset changes, not the other way around! - How to develop creative problem solving and critical thinking skills in daily 15 min coaching sessions - How using creativity combined with The Toyota Way to Service Excellence principles delivers peak service experiences for customers About the Presenter: An experienced lean consultant, coach and practitioner, Karyn is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique Practical Creativity(TM) approach, Karyn teaches people how to combine creativity with Toyota Way/lean practices to ensure that businesses continuously deliver the peak service experiences that retain current customers and attract new ones. Karyn is a practicing artist, with an MFA in Sculpture and lives in Naperville, Illinois with her family.…
As you can probably tell from reading this blog or others about the Lean approach to business management, most of what is written about the subject is applied to manufacturing and healthcare organizations. We know, however, that its application is not that limited. We have clients in technology, education, agriculture, professional services, and more. One sector that is starting to embrace the Lean approach with increasing enthusiasm is construction. We have been delighted to see a new level of interest from leaders in the field. We thought it might be useful to share some of the questions we get asked most often about Lean construction.…
March madness is in full swing, and we are not going to lie. We have basketball on the brain. The level of talent and dedication that players display even when they do not win the game is truly inspiring. As spectators, we see the game. What we do not see are the countless hours of practice, the sacrifice, the workouts, the strategy sessions, and all of the other hard work that goes into competing at this level. We are impressed. A Kaizen event is a bit like a basketball game. In order to win in basketball, there are some things you need to do during the game, but also a bunch of stuff that needs to happen off the court. The same is true for completing a successful Kaizen event. You must strive for great execution while the event is in progress, but much of the work happens before it begins and after it ends. Here are some of the most important things to keep in mind if you want your next event to be as easy as an uncontested layup.…
It is important in any discussion of standard work to talk about what it is not, as a poor interpretation could mean results that inhibit improvement rather than supporting it. Leaders have an obligation to promote standard work in the correct way, so that staff will both respect the need for it and invest themselves in improving it.…
Karen and David are the founders of Gimbal Canada Inc, a Lean practice management advisory firm that specializes in the legal industry. For the last three years or so, Gimbal has been working with law firms across North America on improving the way lawyers deliver legal services. They teach, write, and speak about Lean and the benefits of legal process improvement for law firms and in-house legal departments, and they work directly with their clients on improvement projects that focus on legal processes, as well as the business and administrative processes that support the work of lawyers. The question that comes up is, Why is innovation such a hot topic in law?…
Lean organizations target 8 types of waste in an effort to create the perfect flow of value to the customer. Ideally, no resources are used unnecessarily and every task contributes something for which customers are willing to pay. Of course, achieving this is much more challenging than just saying it. That is why a set of Lean tools and techniques have been developed to aid Leaders who embark on this journey. We would argue that software designed to support this type of improvement is crucial to success.…
In the United States, multiple estimates say over 100,000 people die each year in hospitals as a result of medical errors. There are an estimated 1.7 million care-associated infections each year and adverse medication events cause over 750,000 injuries and deaths per year. Beyond the human cost, if you look at the financial cost of these mistakes, we are looking at almost $20 billion annually.…
Lean organizations target 8 types of waste in an effort to create the perfect flow of value to the customer. Ideally, no resources are used unnecessarily and every task contributes something for which customers are willing to pay. Of course, achieving this is much more challenging than just saying it. That is why a set of Lean tools and techniques have been developed to aid Leaders who embark on this journey. We would argue that software designed to support this type of improvement is crucial to success.…
When we write the improvement cycle as linear, we start at P, which places the emphasis on the plan (noun) you intend to implement. But if P is understood to mean planning (verb), the emphasis is on first constructing a plan. Thinking of the P in this way, it becomes clear that you must first understand the current circumstances and make an honest appraisal of what can be done, given the way your organization works. In other words, when the cycle starts at Study, your Planning is much more likely to result in an ideal change - one that works and is workable to both address the issue at hand and be feasible given the way work is done. However, this leads to the question how much Planning should you do?…
Gemba walks give leaders the opportunity to observe the processes that add value in their natural habitat. After all, talking about what happens on a factory floor or an emergency room in a board room is very different than observing work at the source. But like any other continuous improvement technique, the devil is in the details when it comes to Gemba walks. The best of intentions can be undermined by mistakes in execution. Hereâ??s how a good Gemba Walk can go wrong.…
Continuous Improvement in Education has been rapidly growing over the past couple years. Jake Sussman has recently talked about continuous improvement in higher education at KaiNexus, but one group that deserves mention is the Carnegie Foundation for the Advancement of Teaching. Founded by Andrew Carnegie in 1905 and chartered by Congress in 1906, the Carnegie Foundation is an independent policy and research center that focuses on every level of education. The Carnegie Foundation is committed to developing a network of ideas, individuals, and institutions to advance teaching and learning. These stated missions and goals also mean that the Carnegie Foundation is at the forefront of Continuous Improvement in Education; they even hold an annual conference on Improvement in Education. This year’s conference is taking place this year in San Francisco, March 27th-29th.…
Before they started using KaiNexus, JC Cannistraro used their own internal continuous improvement program, in which they tracked improvements with Google Sheets, but at some point this program went dead, flatlining in the number of improvements adopted over time. To combat this, they started using 5S training to make new improvements. Cannistraro stressed that the important thing 5S gave their teams a shared understanding of what they tried to improve, which in turn allowed them to see more opportunities for improvement. In fact, the result was too many opportunities to manage and soon a better solution was needed.…
The education system in America faces an enormously complex set of challenges. Educators find themselves faced with community and government pressure to improve student performance, but often without corresponding funding or influence over policies and expectations. In short, our school administrations and teachers are being asked to do more with less. That is why it is not surprising to find that education professionals are turning to a business management approach that has proven very effective in other sectors such as manufacturing and healthcare.…
Mark Graban interviews Karyn Ross, coauthor, with Jeff Liker, of the Shingo Award-winning "The Toyota Way to Service Excellence: Lean Transformation in Service Organizations." Karyn is doing a webinar on March 28 titled "How to Coach for Creativity & Service Excellence." To register, visit www.kainexus.com/webinars.…
I was not up-to-speed on continuous improvement, or Lean, or any of those concepts. So I was learning with the organization, and basically they said, we are doing Lean, and here are the tools, go do it. Tools work, people use them, we do not really have a lot of overall vision or direction.
Those who have been working in and around construction for quite some time will know the construction industry has suffered deeply from a lack of innovation and systems improvement for as long as most can remember.
Here at KaiNexus, we believe that each person in our company plays a critical role in the success of our company - and our customers. We’ve grown rapidly over the past couple of years, but we’re still a small team, making each person’s contributions critical. When most people think of a tech startup, they envision a bunch of dudes in the break room wearing virtual reality headsets chugging Red Bull at 3 am. This stereotypical version of a tech startup exists somewhere, but that’s not us. We have no Foosball table, we don’t drink energy drinks all day (well, unless you count good coffee and tea), and we don’t sit around playing video games and high-fiving.…
All my life, I have been an avid basketball fan. In my younger days, some would say I was a decent player, though many moons have passed since then. Every time we stepped on the court, one of my team’s goals was to get into a rhythm. The dictionary definition of rhythm is a regular repeated pattern of beats, sounds, activity, or movements. For any non-sports aficionado reading this, imagine a group of individuals working together to achieve a common goal. Each person in this group is moving fluidly through their individual responsibilities, and their entire activities are synced together in unison; much like a choir singing beautiful four-part harmony.…
The best part about being involved in a Lean Community is the community - and we have been thrilled to discover a thriving Lean community here in our own backyard in Austin, Texas. KaiNexus is part of the Austin branch of Lean Construction Institute. Lean Construction Institute (LCI) is a non-profit organization, founded in 1997. The Institute operates as a catalyst to transform the industry through Lean project delivery using an operating system centered on a common language, fundamental principles, and basic practices.…
If you are considering investing in strategy deployment software to support your organization's efforts to achieve your most important objectives, we congratulate you. Too many leaders talk a big game when it comes to strategy, but fail to provide the company with the tools and information necessary to effectively carry it out. (Hereâ??s a good example of what can go wrong.) There are a lot of systems out there that could be sold as a strategy deployment solution. You can find everything from glorified spreadsheets to purpose-built improvement platforms. We have had the chance to chat with lots of folks who have been through the selection and implementation process, so we thought it would be useful to share a few of the features that make all of the difference.…
If you are considering investing in strategy deployment software to support your organization's efforts to achieve your most important objectives, we congratulate you. Too many leaders talk a big game when it comes to strategy, but fail to provide the company with the tools and information necessary to effectively carry it out. (Hereâ??s a good example of what can go wrong.) There are a lot of systems out there that could be sold as a strategy deployment solution. You can find everything from glorified spreadsheets to purpose-built improvement platforms. We have had the chance to chat with lots of folks who have been through the selection and implementation process, so we thought it would be useful to share a few of the features that make all of the difference.…
n improvement culture cannot be created with a â??drop and growâ?� approach. A continuous improvement culture also needs careful maintenance to grow strong. However, it isnâ??t easy to measure the health of an improvement culture with spreadsheets or sharepoint files. While a plant gives warning signs in multiple ways, a spreadsheet does not. The only way to know if a culture is failing is that the spreadsheet wonâ??t get filled out. For consultants, bringing a continuous improvement software platform into their repertoire gives them the ability to conduct health checks on their clients without even being in the building. Software keeps track of due dates, engagement and participation rates, giving consultants and improvement leaders added tools to keep growing their culture.…
Have you seen the LifeLock commercial about the bank robbery? A group of robbers comes in with baseball bats and demand that everyone get on the floor. The customers ask the uniformed security officer to do something. Instead, he says, “Oh, I’m not a security guard. I’m a security monitor. I only notify people if there’s a robbery.” He looks at the customers and reports, “There’s a robbery.” The narrator asks, "Why monitor a problem if you don't fix it?"…
A friend who knows that I am interested in continuous improvement techniques of all sorts was visiting a relative in the ER in a California hospital. She sent me this photo. If you are a frequent reader of this blog, you probably know why this upset me, but I think it is worth listing the reasons it made me cringe.…
Presenter: Matthew Cannistraro, Operations Analyst at J.C. Cannistraro In this webinar, you will learn: Background of JC Cannistraro and the factors that led to the need for improvement software The importance of and methods for capturing improvement where it happens Examples of bottom-up improvement that you can learn from The role of technology in spreading bottom-up improvement Actionable advice for launching improvement software in your own organization…
Rapid improvement events are an important tool in the Kaizen toolbox. They are great for ensuring energy gets focused on a particularly challenging problem or one that needs to be solved pronto. We’ve seen them produce terrific, long-lasting results. We’ve also seen them devolve into a disorganized mess. Without clear direction and effective communication, the event can become a demoralizing waste of time. How can you ensure the success of your next rapid improvement event and avoid the pitfalls experienced by so many others? Here’s our best tip – use software to manage the project before, during and after your event. Here is how it can help.…
During a typical Gemba Walk, a manager or supervisor visits the place where work gets done. He or she observes as processes and tasks are carried out, asks questions, and reflects on what was seen. After careful consideration, they would ask for (or potentially offer) ideas for improvement or begin a PDSA cycle. This is an effective way for managers to get a first-hand look at what is happening with their team and to get vital feedback. But could the approach be used to help employees who are not managers get a better understanding of the overall flow of value through the organization and where their work fits in? We believe that it can.…
Matthew Cannistraro, of the J.C. Cannistraro company, is one of those leaders and customers. He gave an excellent presentation at last yearâ??s user conference, a talk that was focused on capturing â??bottom upâ?� improvement ideas in the workplace. The talk was so well received that we asked him to expand upon it for a webinarâ?¦ and thatâ??s coming up on February 23. I had a brief discussion with Matthew the other day and we captured it as a podcast to preview his webinar titled â??The Intersection of Culture and Technology: Capturing Improvement Where it Happens.â?� In our discussion, he starts by introducing himself and his company, a family-owned mechanical contracting company, based in Boston. He was exposed to KaiNexus when they were doing some 5S improvement work and discovered they needed a platform to help track their ideas and progress.…
Readers of this blog know that the Lean approach to business management has taken root far outside of the manufacturing sector. It is used by healthcare organizations, software development firms, financial institutions, and even institutes of higher education. The construction industry likewise has benefited from applying and adapting the fundamental principles of Lean. Construction is a unique industry with each project being unlike the last. That is why agile thinking, effective communications, and extensive collaboration are necessary to maximize value.…
We are in the continuous improvement business, so it is not surprising that we sometimes talk to HR managers and other leaders who have been sold on the idea that an electronic suggestion box is the way to gather employee ideas for improvement. Physical suggestion boxes have been around probably as long as there have been businesses, so why not modernize the approach by making it digital? We applaud any attempt to get front-line employees involved in improvement, but our clients have told us that electronic suggestion boxes are not an effective way to capitalize on the collective wisdom of the team. Why? Largely because they do not go far enough in turning thought into action. Here is where they break down.…
Mark Graban & Dr. Greg Jacobson In this episode: How did you guys meet? What are some inventive methods to improve senior management visibility and support for continuous improvement (CI)? How can we sustain improvement activities and prevent slipping back to old habits? Do we need to have everybody involved in every aspect of our quality improvement efforts? One trainer said we did... but that's not always practical. What should we do? What are the effective cost control and reduction mechanisms?…
Post by Dr. Greg Jacobson, read by Mark Graban Management expert James P. Womack, Ph.D., is the founder and senior advisor to the Lean Enterprise Institute, Inc., a nonprofit training, publishing, conference, and management research company chartered in August 1997 to advance a set of ideas known as lean production and lean thinking, based initially on Toyotaâ??s business system. He, along with Daniel T. Jones, founder and Chairman of the Lean Enterprise Academy in the U.K penned the influential work, Lean Thinking: Banish Waste and Create Wealth in Your Corporation in 1996. Although much of the material they cover is not new, they present it with a unique structure that rests on five core principles of Lean manufacturing. Although their focus is on the manufacturing sector, these principles can be put to work in other industries including healthcare, construction, higher education and software development.…
Wow! The daily lessons served up by the current political climate in the United States just keep coming. I’m quite certain nobody intended to help us gain these insights, but why bypass the opportunity! So here we go. Some people call their improvement cycle PDCA, as outlined by Walter Shewhart, while others refer to it as PDSA, as evolved by W. Edwards Deming. Whatever the terminology, we often forget that this IS a cycle. We write it in a linear fashion because that is the way our language operates. P stands for plan, right? But stop and think about it. Is “plan” a noun or a verb? Is it A plan, or TO plan? Understanding this nuanced difference makes all the difference in understanding the cycle.…
Our CEO, Dr. Greg Jacobson, has a cartoon hanging in his office. It must be pretty popular, because I found out Mark Graban actually referenced it a few years ago in this post. The cartoon depicts a medieval king preparing to fight a battle with swords and shields - and a guy selling machine guns. The king is so focused on his next task, he is ignoring the salesman trying to sell him modern weapons, which would easily carry his army to victory if he took a moment to think about it. This cartoon is funny because of the parallel between this situation, and one that we often come up against in sales. People are often so busy fighting fires that theyâ??re unable to take a step back and find a solution for the root cause of those fires.…
An increasing number of institutes of higher education are introducing the principles of Lean and other continuous improvement methodologies in order to improve efficiency and operational effectiveness. This might be surprising - even a bit controversial - in a sector that doesn’t produce products per se, but the underlying principles of respect for people, incremental change, and the elimination of processes and activities that do not add value absolutely have a place in an educational environment. In higher education, there is an interesting coalition of students, faculty, administrators, public officials and potential employers that all have a stake in achieving the best possible outcomes.…
KaiNexus is pretty lucky in that it has a staff of amazingly talented and knowledgeable individuals. Our Vice-President of Improvement & Innovation Services, Mark Graban, is certainly no exception. Graban has over 20 years of experience practicing Lean both in manufacturing and in healthcare, is the author of several books including Lean Hospitals, and is the founder of LeanBlog.org. Recently Jeff Roussel, Vice-President of Sales for KaiNexus, hosted a webinar wherein Graban shared some of his experience and knowledge about Strategy Deployment. You can watch that full webinar, titled Everything You Need to Know About Strategy Deployment, here: https://info.kainexus.com/continuous-improvement/webinar/strategy-deployment/everything-you-need-to-know…
Corrective and Preventative Action (CAPA) is an effective improvement technique that helps organizations investigate the root causes of any known problems or potential risks. The corrective action addresses something problematic that has happened, while the preventative action aims to avoid potential future problems. Corrective actions happen in response to things like product defects, identified waste, or customer complaints. Preventative actions may be applied to potential safety risks, competitive threats, or falling performance indicators. CAPA software has been developed to help organizations support this management technique. Here are the key advantages it offers.…
As a sales executive for KaiNexus, I speak with Lean leaders and continuous improvement gurus daily. Most of them are excited about continuous improvement, but they are frustrated with the lack of supporting technology. However, once they decide to solve the technology problem, the face a new challenge - getting a new tool or platform approved and purchased. This is called the Buyer’s Journey, and it’s a foreign concept for so many people. Enter KaiNexus. The first three steps in most of my customer engagements are pretty standard and go something like this:…
The 5S technique is part of a broader set of management practices known as visual management or visual control. Although these tools are often used by organizations that employ the Lean management or the Toyota Production System, they can be used by any organization seeking to optimize workspaces and processes. 5S can be implemented without technology to support it, but our clients have found that the digital approach can smooth the process and amplify the results.…
Visual management, sometimes called visual control, is the technique of communicating information using visual signals rather than text or written instruction. People process visual images much more quickly than text, so the approach is an excellent way to achieve efficiency and clarity of communications. We often think of huddle boards or Kanban cards when we think about visual management, but it can take many forms. For example, some organizations have different colored uniforms for different teams, others use visual cues to mark where tools should be placed when not in use.…
According to the Robert Wood Johnson Foundation, a rapid improvement cycle is a, "Quality improvement method that identifies, implements and measures changes made to improve a process or a system.” In other words, it is an organized approach to making processes better in short order. You don’t use a rapid improvement cycle to shoot for the moon, but rather to make incremental changes that add up to major success. Each cycle builds on the work done during the last and suddenly that mountain doesn’t seem so hard to climb.…
How to Manage Your Improvement Metrics More Efficiently and Effectively In this webinar, you will learn: Some of the common mistakes people make when looking at performance metrics and the resulting problems Simple, but statistically valid and effective methods for creating, maintaining, and reviewing charts over time When to react and ask “what happened?” when reviewing new data points in a chart When to stop overreacting to individual data points and improve the overall system, instead How to integrate this into your use of KaiNexus or for charts you create in Excel…
Kaizen events are an effective way to implement significant improvements in short order. They are used to tackle all sorts of issues from workplace organization, to process optimization and everything in between. Because Kaizen events are resource intensive, usually pulling people from their ordinary work for three to five days, it is essential to get the most out of every one. We’ve had lots of in-depth conversations with clients who’ve conducted rapid improvement events of all sorts. Some of them exceeded the goals of the projects, while others didn’t work out very well at all. Here are some of the things our clients have shared that can make all the difference.…
Strategy Deployment is a hot topic in continuous improvement circles these days. We’re delighted to see that because effective strategy deployment can make the difference between reaching the goals of the organization in the expected time frame and failing to achieve the breakthrough objectives. Of course, strategy deployment isn’t easy and few companies really excel at the practice. Strategy deployment software has been developed to help provide a structure for the practice and keep organizations on track. We’ve had lots of productive conversations with leaders about how strategy deployment software can help smooth the path to success. Here are the questions that we get asked most often.…
A post by Jeff Roussel, read by Mark Graban Every time we walk into a facility and see a Kaizen board, we are reminded about the excitement and sense of anticipation that most teams have when the Kaizen board is first introduced. But very often, when we ask front line employees about them the response is tepid at best. There may still be huddle meetings where the progress of each improvement is discussed, and a card might get moved from one stage to another from time to time, but the initial excitement wanes quickly and the whole thing becomes a chore. In many cases, we look a little closer and see that no new improvement work has been added for months or that work is stalled out with no movement in sight.…
When I sat down to write about sustaining innovations, the word that popped into my mind was “entropy.” While entropy is a scientific term related to the degradation of the matter and energy in the universe to an ultimate state of inert uniformity, it is also used to refer to a process of degradation or running down or a trend to disorder. Entropy is a very real thing in organizations. Practices are implemented and improvements deployed, yet over time, things seem to revert to the way they were always done.…
A common mistake companies make when rolling out a new culture of continuous improvement is to fail to provide leadership training to the people leading it. When you're responsible for leading a cultural transformation, there are a lot of unique leadership skills that you need to employ. You need to be firm and empathetic, have high but reasonable expectations, communicate effectively, be present - the list goes on and on. It's a hard balance to strike, particularly for people who don't have a lot of experience in a leadership position to fall back on. As such, many leaders cave under the pressure and are either too hesitant to be effective or become huge jerks that no one likes or respects.…
Once organizations realize the value of daily continuous improvement and learn to leverage employee ideas for innovation, they often turn their focus on how to accelerate the pace of improvement. There are many ways that teams can get the most out of their improvement efforts. Workflow software is one tool that helps companies manage more improvement projects at the same time and pave a faster path to tangible results.…
There’s an interesting thing about the definition of the word culture - it shares a root with the word “cultivate,” which means, “to foster the growth of; to improve by labor, care, or study.” Cultivation requires intention, action, and attention. Kaizen culture does as well.
Earlier in the day, at one of her company’s regular monthly meetings, she decided to offer a $100 bill to the first employee who could name all four of the company’s top-level strategic goals. What she got was crickets. Not a single person could name them all and few could come up with any of them at all. Ouch.…
A blog post by Matt Banna Think about all the points of contact that customers go through with your company throughout their time in your sales pipeline and then as customers. Smart organizations realize that every one of these points of contact, frequently called touchpoints, are extremely important and valuable. Whether it's the first time you talk to someone, a customer changing their service, or a prospect buying your product, every touchpoint a person goes through shapes the way they feel about your company and influences their lifetime value.…
Post by Sam Turner: "Achieve Performance Excellence with Baldrige: The Framework You've Been Needing"
Kaizen events are a big deal. They pull people away from their regular jobs for a number of days; they require training, leadership must make necessary resources available, and internal or external facilitation is needed. Not every improvement project should involve a Kaizen event. But there are some situations that call out for them. To determine if a Kaizen event is the right approach to a particular situation, ask yourself these questions.…
A blog post from 12/30/16 by Mark Graban Toyota famously changed automobile manufacturing forever by focusing on continuous improvement, particularly on the never-ending process of waste elimination. Over the years, eight specific types of waste were identified. They are now referred to as the 8 wastes of Lean. While Lean was originally developed in the automotive manufacturing sector, every business experiences waste in one form or another. In fact, if you keep your eyes open, you’ll notice waste is all around you. Here are a few examples that our team has observed:…
One of the many things we love about this time of year is the opportunity to reflect back on what we’ve accomplished (or survived) over the past twelve months. It’s also a great moment to set the stage for success in the year to come. If you practice the Lean management approach or plan to do so in 2017, one way to ensure that you get the most out of your improvement and waste reduction efforts is to invest in Lean software. Doing so gives you a number of advantages that will amplify your results and ease the path to achieving your most important goals. Here are some of them.…
Two posts by Dr. Mark Jaben
Continuous Improvement Resolutions for the New Year As 2016 draws to a close, our thoughts turn to what’s ahead in the coming year. Many of us vow to hit the gym or lay off the Doritos. We might even resolve to be a little kinder and more generous in the months to come. This is a good time of year to make some business-related resolutions as well. If you are reading this blog, continuous improvement is probably something that matters to you, so we’d like to offer some ideas for continuous improvement New Year’s resolutions.…
Presented by Jeff Roussel, Hosted and Moderated by Mark Graban In this webinar, you will learn: - The importance of measuring and reporting the ROI of continuous improvement - What metrics to use to measure your success - How to report your impact in a way that senior leaders will care about - How to justify increasing your budget for continuous improvement…
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1 Webinar: When Post-Its Didn't Cut it Anymore: How a Hos 1:00:39
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Hosted by Mark Graban of KaiNexus, presented by Tania Lyon from St. Clair Hospital. In this webinar, you will learn: The preconditions for a successful rollout The levers for driving KaiNexus adoption How to develop and rely on the organizational helpchain to manage training Tania Lyon Dr. Lyon has spent the last 7 years leading St. Clair Hospital, a large award-winning community hospital in Pittsburgh, PA, through a “lean” transformation as their first Director of Organizational Performance Improvement. She has trained over 1600 hospital employees in Toyota principles and methods. Her own background in Lean healthcare comes from 5 years with the nonprofit Pittsburgh Regional Health Initiative (PRHI) where she helped to develop their nationally acclaimed curriculum for health care professionals and coached lean improvement efforts in a variety of healthcare settings. Dr. Lyon is also interested in Lean Healthcare applications for low resource settings like hospitals in Malawi and Haiti. She earned her PhD in Sociology from Princeton University and her BA in Peace and Conflict Studies from U.C. Berkeley and has two charming daughters who have thus far resisted all efforts to apply the Toyota Way to their rooms.…
In episode #10 of our series, Greg Jacobson, MD & Mark Graban talk answer questions such as: - What would you tell high school juniors about healthcare improvement? - Why can it be hard for some experienced leaders to understand or embrace Lean? - How does one make time for documenting processes? - How can we identify the leading indicators (daily measures) at Gemba that contribute to lagging indicators (monthly or quarterly measures)? - What methodology would you recommend for an organization to get back to black from red, financially?…
In this webinar, you will learn: How communication breaks down silos and to create a cross functional effort for continuous improvement The value of communication when it comes to educating vs. cheerleading How to leverage PMO and CI efforts for key strategic projects Get a snapshot of a new innovation team model that merges the best elements of CI and a PMO Originally Aired: September 20, 2016 from 1:00 - 2:00 pm EDT Length: 1 hour Hosted By: Mark Graban and Erin Edwards…
Webinar presented by Harry Kenworthy of QPIC, hosted by Mark Graban and KaiNexus on September 13, 2016. Ten Commandments for Lean in Government (and Beyond) In this webinar, you will learn: - The top 10 commandments for creating a Lean culture - The benefits of creating Dynamic Daily Data Collection for greater employee engagement - The only 3 things Lean leaders truly need to do - The "True North" principles in a Thinking People System (TPS) - How to start a Lean organizational journey About the Presenter: Harry Kenworthy is Principal and Manager of the Quality and Productivity Improvement Center (QPIC, LLC). He worked with Dr. W. Edwards Deming in 1983-85 on a series of seminars, and has spoken at over 90 conferences on Quality, Productivity, Lean, and Six Sigma. He has been published several magazines including Quality Progress, Purchasing, and Government Finance Review. Harry also had working relationships with Dr. Joseph Juran and Dorian Shainin. He was one of the first practitioners to apply Lean in the Government sector in the mid-90â??s. Harryâ??s consulting work has included numerous Government processes that have been improved by removing waste, reducing costs, or increasing revenues in a variety of operational steps while reducing overall process cycle times and improving customer service. Harry is a founder of the Connecticut Quality Council and chaired CBIAâ??s (Connecticut Business and Industry Association) Manufacturing Council, a Malcolm Baldrige National Quality Award Examiner from 1989-1991, and has held a CT Professional Engineer license and a Certified Quality Engineer designation.…
A Q&A to follow up the webinar presented by our guest Sam MacPherson on 8/23/16. That webinar audio is in episode #46 or you can find the webinar in our on-demand section on kainexus.com.
Webinar presented by Sam MacPherson on The Art and Science Behind Successful Lean Transformations
For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost How did a salesperson losing a sale remind Mark Graban of problems with using sticky notes to track employee ideas in the workplace?
In episode #9 of our series, Greg & Mark talk answer questions such as: - You're busy guys, where was your last vacation? - What book have you most recently read? - What key company culture promotes continuous improvement? - What's one element? - For more than 10 years, our full time OE group has followed a ground up approach. A combination of the competitive climate in our industry and some recent success we've had with rapid kaizen have helped senior leaders see that they need Lean education so they can be active lean leaders. What do you recommend we do (and avoid doing) to train them well? - I was wondering if you, Dr. Jacobson, or Mark Graban could expand on your comment â??health care is a decade or more behind many other high-risk industries in its attention to ensuring basic safety.â?� Some say -- Medical errors now third leading cause of death in United States... possibly 251,454 per year. Has any other high risk industry ever had a fraction of that many deaths? I understand that this number is an estimate, but I feel healthcare is far behind a decade. Would love to hear more. - How can we measure the level of employeesâ?? engagement? What measures can we use? Is there an assessment tool?…
See https://blog.kainexus.com/continuous-improvement/a-call-for-a-fundamental-change-to-our-medical-culture
Presented by Mark Graban on July 27, 2016 from 1:00 - 2:00 pm EDT In this webinar, you will learn: How organizations use Strategy Deployment (or Hoshin Planning) to create alignment and focus The iterative PDSA-based cycles of this management approach Four key hypotheses that senior leaders make during the annual cycles and ongoing reviews How KaiNexus can support these methods to better create alignment and give better visibility around goals, actions, and progress…
Read by Jeff Roussel, VP of Sales: If you are striving to become a Lean organization, waste elimination is probably near the top of your list. In fact, Lean practitioners have identified very specific types of waste, known collectively as the 8 Wastes of Lean. Certain types of waste are really easy to spot and fix, while others can remain unnoticed. We thought it might be helpful to share some practical examples of how each type of waste occurs in business and in the larger world.…
A KaiNexus Webinar by Mark Jaben, MD. Hosted by Mark Graban on June 28, 2016. The Science Behind Resistance to Change: What the Research Says & How it Helps You June 28 from 1:00 - 2:00 pm EDT In this webinar, you will learn: How people form opinions about the validity of continuous improvement The neuroscience behind why it's so hard to change minds Why simply getting "buy-in" doesn't always work What you need to do to sway opinions, increase engagement, and spread improvement About the Host: Dr. Mark Jaban is an Emergency Physician with over 25 years of clinical experience. His initial immersion into Lean came in 2008 when he had the opportunity to test Lean methodology while leading implementation efforts at a hospital in New Zealand. Observing successes and struggles as he continued to observe these concepts led Mark to delve further into why this stuff works. Mark has written extensively about what it really takes to engage people in change efforts and has presented internationally on these topics.…
A discussion between Mark Graban, Dr. Greg Jacobson, and Jeff Roussel from KaiNexus, sharing reflections on the recent Lean Healthcare Transformation Summit in Florida.
In episode #8 of our series, Greg Jacobson, MD & Mark Graban talk about topics including: - Who were you rooting for in the NBA Finals? (fun topic to get started) - What are the ultimate challenges to have a successful Lean Journey? - How is the deployment approach different for a transformational change vs incremental change? - To influence change in a hierarchical organization like government, where in the org chart should the continuous improvement team sit? - What is the best means of assessing employee engagement levels in organizations? - if your department is spending 90% of its time "keeping the lights on", how do you start a continuous improvement culture so that you can reduce it to less than 80% - What is the most effective way to implement a daily lean management system? - Does Lean drive supply chain excellence?…
My friend and fellow blogger Katie Anderson had a chance to actually visit the gemba at Toyota Memorial Hospital. See her blog post thatâ??s part of her series: Japan Gemba Visit: Toyota Memorial Hospital â?? Part 4: Set challenging goals & engage patients and staff in continuous improvement.
In episode #7 of our series, Greg & Mark talk about: - Lean and Kaizen in manufacturing vs other settings, such as retail and healthcare - How to help leaders change their behaviors and managerial approaches when it's out of sync with Lean? - How does pointing fingers and blaming affect morale? - What's the role of Change Management? See more webinars at http://www.kainexus.com/webinars…
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1 Creating a Lean Foundation for Innovation in Profession 1:00:31
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Presented by Karen Skinner & David Skinner, Hosted by KaiNexus & Mark Graban on May 17, 2016 Learn more at http://www.kainexus.com/webinars In this webinar, you will learn: Trends in service delivery innovation for professional service firms How Lean can support critical innovations in pricing, project management, and knowledge management How a culture of continuous improvement can support innovation Where to start and how to avoid typical pitfalls Join us as we talk to Karen Dunn Skinner and David Skinner of Gimbal about how they’re using LeanLegal™ to create a foundation for performance excellence in law firms and legal departments. Using the legal industry as a case study, we’ll discuss how you can use Lean to create a strong base for change. We’ll talk about some of the problems Gimbal’s clients have encountered implementing Lean and process improvement, and conclude with a discussion of some of the possible ways forward for organizations embarking on a Lean initiative.…
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1 A Lean Management System Supported By KaiNexus 1:01:11
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In this webinar, you will learn: The value of a "behavior based," rather than "tools based," management system The ideal Lean behaviors that drive sustainable results How to find balance between enterprise alignment, continuous improvement, and cultural enablement - and the Lean behaviors that drive all three How to develop scientific thinking through the Toyota Kata approach, and how this leads to the ideal behaviors How the KaiNexus platform supports this management system through strategy deployment, virtual huddle boards, and Kata…
In episode #6 of our series, Greg & I talk about: - Pitfalls in continuous improvement efforts - Finding the balance of flow efficiency and resource efficiency - The role of leaders in creating a culture of improvement - Lean and ergonomics - Managing lots of improvement ideas - Searching for jobs using Lean principles…
- Some of the defining characteristics of successful Lean leaders - Three basic assumptions that differentiate Lean CEOs and leaders - Pivotal moments for Lean leaders and their organizations In this webinar, author, speaker, and consultant Jacob Stoller will dive into the three basic assumptions about information process, and people that differentiate top lean leaders from conventional business leaders. Join us as Jacob highlights pivotal moments where influential leaders changed the history of their companies.…
In part 5 of our series, Greg & I talk about: - getting technical people involved in Lean - engaging associates in problem solving - coaching - leaders and huddle boards - data vs story telling - translating improvement into dollars and results - lessons learned about starting a blog or starting a company See our playlist "Ask Us Anything" for the entire series.…
From a podcast on February 16, 2016 with Mark Graban & Greg Jacobson How To Get Buy-In For Improvement In this webinar, you will learn: Reasons why people don’t “buy in” to change How leaders can better understand the causes of that apparent resistance to change Strategies that can be used to increase buy-in for staff, managers, and executives. People often complain that their employees (or their leaders) aren’t “buying in” to an improvement methodology. Or, specific improvement ideas languish because somebody doesn’t “buy in.” In this webinar, Greg and Mark will explore the issue of buy-in. What are some common reasons for a “lack of buy-in?” Is it accurate to think about “buying” and “selling” ideas in the workplace? What are some strategies and tactics to increase the acceptance of and participation in specific changes and broader initiatives like Lean and continuous improvement?…
Yes, Lean can help improve both efficiency and quality. At least he got that right, instead of incorrectly saying that Lean is only about efficiency or productivity or cost. But, the error is in not thinking that Lean and the Toyota Production System are not also methods for continuous improvement and innovation. We have many KaiNexus customers who demonstrate daily how creative and innovative they are with Lean and Kaizen methods. We can probably learn something from Google, but we shouldn't miss or ignore what Toyota can teach us about innovation and improvement.…
In part 4 of our series, Greg & I talk about the NEJM article about "Medical Taylorism", kaizen vs kaizen blitz, getting leaders involved in kaizen, keeping staff motivated, and more. See our playlist "Ask Us Anything" for the entire series.
... it's Management. Post by Mark Graban from Jan 18 2016
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1 Jon Miller Webinar, Go Slow to Go Fast 1:01:46
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To see the webinar: http://info.kainexus.com/continuous-improvement/practical-problem-solving/webinar Using Practical Problem Solving to Spread Kaizen: Going Slow to Go Fast In this webinar, you will learn: The origins of the "Practical Problem Solving" approach and the connections to PDSA How a formal problem solving methodology can give a big boost to your Lean or continuous improvement efforts Why root cause analysis is more complicated than it might seem and why problem solving isn't always linear or straightforward How to avoid jumping to conclusions about problems or jumping to solutions The difference in mindset around "countermeasures" versus solutions How to develop your problem solving skills and coach others Webinar host Jon Miller co-founded the lean consulting and training firm Gemba Research in 1998, which merged with Kaizen Institute in 2011. Jon has led dozens of lean transformation projects in a wide range of industries and has helped thousands of people across 20+ countries understand and apply Toyota Production System principles. He co-authored the Shingo Award-winning book, Creating a Kaizen Culture. Originally Aired: January 12, 2016 at 2p EDT Length: 1 hour Hosted By: Jon Miller and Mark Graban…
... Improvement. A blog post by Maggie Millard: http://blog.kainexus.com/continuous-improvement/innovation/a-short-list-of-easy-and-effective-ways-to-spread-innovation
See this blog post by Mark Graban: http://blog.kainexus.com/continuous-improvement/practical-problem-solving/why-you-should-learn-about-practical-problem-solving-in-this-webinar/webinar/why To register for the webinar: http://info.kainexus.com/continuous-improvement/practical-problem-solving/webinar/signup…
This appeared as a blog post titled "Happiness Is Not The Goal Of Employee Engagement Activities" by Maggie Millard http://blog.kainexus.com/employee-engagement/employee-engagement-activities/happiness-is-not-the-goal-of-employee-engagement-activities
We recently hosted a webinar called "Ask Us Anything" in which we asked people to, well, ask us anything. It was so popular that we hardly made a dent in the number of awesome questions everyone submitted. So, we've been answering more questions in a series of videos (see our playlist: https://youtu.be/GHnUsV_UYoo?list=PLscA9mcmPxeDXL5HdKKDosfXFoc4X3STO Watch this recording to hear us talk about: Informal problem solving methods that are effective with the front line staff Rolling out technology along with a methodology and leadership behaviors. What happens if you get a huge flood of ideas at first? How can continuous improvement, in the form of Lean, or Lean practitioners become part of the strategy or the decision-making process of high level management? Considering a company with a Balanced Scorecard and KPI in place, what are your recommendations to define the most effective connection with Lean? How to help move the executive team from "I support" to "I commit"? Best advice for coaching leadership towards an environment that promotes respect and trust for people in turn giving the people the foundation to bring ideas forward safely.…
Webinar - How Leadership Commitment and A Systematic Approach Spread Improvement A webinar hosted by KaiNexus, presented by Karen Kiel-Rosser, Vice President / Chief Quality Officer at Mary Greeley Medical Center and Ron Smith, a Process Improvement Coordinator. Does your organization struggle with engaging everybody in daily continuous improvement? Is it difficult to figure out how to combine formal improvement events, projects, and "WorkOuts" while engaging all employees to bring forward their ideas? Are you unsure how to spread improvement methodologies across departments? In this webinar, you will learn: - How MGMC has combined Lean tools and methodologies with a "managing for daily improvement" approach - How leadership and technology enable and support successful improvement methodologies - MGMC's vision for leaders getting everybody engaged in improvement - How MGMC has systematically (and successfully) spread continuous improvement methodologies across the hospital over the past 12 months - Why it's important to engage leaders and to educate them about improvement and the role they need to play Mary Greeley Medical Center (MGMC), a 220 bed acute care facility in Ames, Iowa, has received "Gold" level recognition in the Iowa Recognition for Performance Excellence (IRPE) program, the top honor in the IRPE program (the state level Malcolm Baldrige award).…
This is part 2 of our webinar Q&A series, with Mark Graban and Greg Jacobson. Part 1 was released as Episode #18 of this podcast series.
When I first joined the KaiNexus team in 2011, we were just coming to market and had no paying customers. The vision of our co-founders, Dr. Greg Jacobson and Matt Paliulis, was compelling and they had taken significant steps toward bringing KaiNexus into the world. Last month, we had our first ever KaiNexus User Conference in Austin. We've grown to the point where we had about 30 customers join us to learn from each other. The map, below, shows the home locations represented by the attendees.…
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1 Ask Us Anything! Q&A Webinar 1:02:01
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Do you have any burning questions about continuous improvement? What about leadership, or employee engagement, or how to manage innovation and improvement? Curious about what continuous improvement software is, or what it does? Tune in to this webinar for answers. In feedback about past webinars, people often comment that there should be "more time for Q&A." In the spirit of the popular "Ask Me Anything" series, we're going to conduct a webinar that is built around your questions - submitted in advance or submitted live. If you have questions about continuous improvement, kaizen, Lean, or any other topics, tune in for this unique webinar.…
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1 Congratulations, You Have Lots of Employee Ideas! Now What? 1:07:23
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Topics: - how to discuss ideas constructively with employees - how to prioritize ideas (and if that's even necessary) - how to assign responsibility for improvement work - how to create time for improvement - how to track improvements
In this episode, Maggie Millard and Dr. Greg Jacobson, tell a story about a colleague of Greg's who was excited to hear the word "Kaizen" based on past experience.
http://blog.kainexus.com From September 2015 Who’s Responsible for Improvement Management? posted by Greg Jacobson
Originally Aired: May 15, 2014 Mark Graban, Suz Kaprich, Dr. Greg Jacobson This webinar covers: The background and goals of the WorkOut methodology, based on the "GE Work-Out" Model The method used in KaiNexus WorkOuts The process and ROI of the WorkOut recently completed at Mary Greeley Medical Center Excellent opportunities for improvement identified by the Mary Greeley WorkOut team Q&A…
We’re really looking forward to the webinar that Dan Markovitz will be presenting on October 13, based on his new book Building the Fit Organization. We hope you’ll join us - register today at http://www.kainexus.com/webinars.
http://www.kainexus.com/webinars From September 2015 Making Time for For Continuous Improvement Hosted By: Mark Graban and Greg Jacobson In this webinar, we will share proven techniques that help you and your organization bridge the gap between getting those ideas for improvement, and actually making measurable change. The dangers of neglecting to follow through on employee improvement ideas Techniques for capturing more ideas for improvement How to coach people to implement more ideas The metrics that matter and how to measure them The value of sharing improvements…
Read this post: http://www.kainexus.com/continuous-improvement/resources-for-continuous-improvement/continuous-improvement-podcast Get more information about our podcasts at http://www.kainexus.com/podcasts
http://www.kainexus.com/webinars From August 2015 Making Time for For Continuous Improvement Duration: 1 hour Making_Time_for_CI_Webinar_CoverTopics: Leadership, Culture of Continuous Improvement Hosted By: Mark Graban and Greg Jacobson Learn about how you can make more time for continuous improvement for yourself and your staff by using continuous improvement software to: Empower employees Streamline communication Increase efficiency Improve visibility…
From the KaiNexus blog, a post by Maggie Millard: Are You Creating a Monster with Your Continuous Improvement Technology? http://blog.kainexus.com/continuous-improvement-software/creating-a-monster-with-continuious-improvement-technology
From June 2014 Leadership Behaviors that Create a Culture of Continuous Improvement Watch this free webinar to learn: Leadership_behaviors_WebinarWhat you should be doing to create a culture of continuous improvement How to encourage the identification, testing, evaluation, and sharing of improvements Best practices for collaborating on improvement When to get involved… and when to get out of the way…
A blog post from August 4, 2015. For the original post visit http://blog.kainexus.com/improvement-disciplines/lean/practicing-lean
From March 2014 What's the ROI of Continuous Improvement? Duration: 1 hour Topics: ROI, Continuous Improvement Hosted By: Greg Jacobson and Mark Graban ROIofcontinuousimprovementHow to measure the ROI of continuous improvement How to communicate that ROI with your executives Hidden places to look for additional ROI The role of software in achieving, calculating, and communicating ROI…
Originally Aired: May 12, 2015 Length: 1 hour Hosted By: Mark Graban (KaiNexus VP of Customer Success) Presenter: Norman Bodek In this webinar: Lessons from Norman Bodek's 80+ visits to Japan The "9th Waste" of Lean The role of managers in creating a culture of continuous improvement The importance of personal growth plans and self reliance How the "Harada Method" furthers these goals of self reliance and Kaizen Join us for a very special conversation with a Lean legend, Norman Bodek. Norman worked with, translated, and published the books of Taiichi Ohno and Shigeo Shingo, credited as creators of the Toyota Production System.…
Originally Aired: April 14, 2015 at 1p EDT See the webinar archive, videos, and slides at http://www.kainexus.com/webinars Listen to this webinar now to learn: How to spread continuous improvement throughout your organization Why it's important to spread improvement ideas beyond the team that discovered them Real life examples of how organizations overcome common barriers to spread It's one thing for continuous improvement to thrive within your team of improvement specialists... it's a whole different ballgame when you're trying to spread it throughout your organization. Attend this webinar to hear our expert tips for spreading sustainable continuous improvement.…
Originally Aired: March 17, 2015 Hosted by Mark Graban, Guest is Jamie Flinchbaugh How To Drive Improvement Behaviors To Increase Performance Gains - Learn how the improvement behaviors of your staff directly determine your results - See why most leaders fail to get the behaviors they need from employees - Learn how to design an actionable strategy for deliberate behavior change - on any budget Visit http://www.kainexus.com/webinars to see slides and more…
Presented June 15, 2015 by Mark Graban & Jason Coons See slides http://info.kainexus.com/continuous-improvement/culture-of-continuous- improvement/a-system-wide-approach-to-driving-process-improvement/webi nar A System-Wide Approach to Driving Process Improvement Get actionable advice from lessons learned in Kettering Health Network's 5 year process improvement journey Hear how Kettering's system-wide approach to projects, training, and daily problem solving led to $2.6 million of financial impact last year Learn about KaiNexus, the continuous improvement software platform that spread continuous improvement by enabling change management and accountability within the system…
Presented July 16, 2015 by Mark Graban & Joe Swartz. Why coaching matters to your organization, leaders, and staff Practical methods for coaching staff and leaders How to develop people to be better improvement facilitators Numerous coaching scenarios and examples from Franciscan St. Francis Health and other organizations and other industries Key coaching fundamentals used at Franciscan…
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