The IT Governance podcast

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Lisätty nine vuotta sitten

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

15 päivää sitten22:42

Toista Myöhemmin

Listat

Tykkää

Tykätty

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

The IT Governance Podcast

Jaa

Sarjan koti•Feed

Catch up on the latest information security news with our fortnightly podcast. Also, keep an eye out for webinars and author interviews, where we speak with industry experts about information security, cyber security, data privacy and much, much more.

219 jaksoa

#Security #Tech #Software Development #Cyber #Breach #Business News #Business #Government

The IT Governance Podcast

130 subscribers

updated vuosi sitten

Jaa

Sarjan koti•Feed

219 jaksoa

#Security #Tech #Software Development #Cyber #Breach #Business News #Business #Government

Kaikki jaksot

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IT Governance Podcast 20.10.23: Casio, Cisco, MOVEit (again) and the ICC 7:01

1 year sitten7:01

7:01

This week, we discuss a data breach affecting Casio users in 149 countries, two zero-day vulnerabilities in Cisco’s IOS XE web user interface, a slew of legal action against Progress Software following the MOVEit Transfer breach, and an update on last month’s cyber attack on the International Criminal Court.…

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IT Governance Podcast 6.10.23: TikTok, Sony and MOVEit and DarkBeam 6:23

2 years sitten6:23

6:23

This week, we discuss another GDPR fine for TikTok relating to its processing of child users’ personal information, more data breaches caused by MOVEit Transfer, including Sony Interactive Entertainment, and the exposure of a mammoth 3.8 billion data records.

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IT Governance Podcast 22.09.23: MGM Resorts, Microsoft Azure, International Criminal Court 7:31

2 years sitten7:31

7:31

This week, we discuss a cyber attack on MGM Resorts that has allegedly cost the company millions of dollars in revenue even before it began its remediation efforts, the leak of 38 terabytes of Microsoft data and a cyber attack on the International Criminal Court in The Hague.

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IT Governance Podcast 08.09.23: Electoral Commission (again), Meta, Pôle emploi 6:05

2 years sitten6:05

6:05

This week, we discuss security issues at the Electoral Commission, Meta’s appeal against daily GDPR fines, and a breach affecting 10 million users of the French unemployment agency Pôle emploi.

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IT Governance Podcast 25.8.23: Tesla, Duolingo, Lapsus$ trial 5:24

2 years sitten5:24

5:24

This week, we discuss “insider wrongdoing” at Tesla, a data breach affecting 2.6 million Duolingo users and the conclusion of a two-month court case against members of the Lapsus$ gang.

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IT Governance Podcast 11.8.23: Electoral Commission, PSNI, Capita 7:12

2 years sitten7:12

7:12

This week, we discuss data breaches affecting the Electoral Commission and the Police Service of Northern Ireland, and the financial repercussions of Capita’s March ransomware incident.

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IT Governance Podcast 14.7.23: EU-US DPF, UK-US data bridge, MOVEit patches and other security fixes 7:40

2 years sitten7:40

7:40

This week, we discuss the new EU adequacy decision for the US, based on the Data Privacy Framework (plus Max Schrems’s inevitable reaction), and a proposed UK-US ‘data bridge’; fixes for three more vulnerabilities in Progress Software’s MOVEit Transfer app; plus this month’s Patch Tuesday and other security updates.…

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IT Governance Podcast 30.6.23: ChatGPT, LetMeSpy and MS Teams, plus Alan Calder on cyber security 20:38

2 years sitten20:38

20:38

This week, we discuss 100,000 compromised ChatGPT credentials, a data breach affecting the LetMeSpy stalkerware app, and a potential security vulnerability in Microsoft Teams that could be exploited to spread malware. Plus, Alan Calder discusses the current cybersecurity and regulatory landscape, and how they affect organisations.…

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IT Governance Podcast 16.6.23: MOVEit, LinkedIn, Spotify and Google Bard 7:14

2 years sitten7:14

7:14

This week, we discuss a data breach affecting users of Progress Software’s MOVEit file transfer app, GDPR fines for LinkedIn and Spotify, and the delay of Google Bard’s EU launch because of privacy concerns.

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IT Governance Podcast 2.6.23: Capita, NHS, Meta, GDPR, DPDI Bill and Alan Calder on cyber regtech 17:32

2 years sitten17:32

17:32

This week, we discuss more organisations affected by Capita’s security issues, the security implications of 20 NHS trusts’ use of Meta Pixel, Meta’s €1.2 billion GDPR fine and its potential effects for other organisations, and the progress of the DPDI (No. 2) Bill. Plus, Alan Calder discusses cyber regtech and how organisations can use it to manage their regulatory compliance.…

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IT Governance Podcast 19.5.23: Capita, USS, Colchester City Council and Alan Calder’s analysis. 16:31

2 years sitten16:31

16:31

This week, we look at the wider repercussions of the Capita ransomware attack, and how numerous clients have been affected, including the Universities Superannuation Scheme and other pension providers. Plus, accusations of another Capita breach and Alan Calder on what all organisations can learn from the attack and Capita’s response.…

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IT Governance Podcast 5.5.23: ChatGPT, LockBit, T-Mobile, Alan Calder on cyber security for boards 19:17

2 years sitten19:17

19:17

This week, we discuss ChatGPT’s restoration in Italy despite wider security concerns, an apology from the LockBit ransomware group and another breach for T-Mobile, and Alan Calder discusses what boards need to do to build their organisations’ cyber defences.

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IT Governance Podcast 21.4.23: Capita, Chrome, LockBit for Macs and Alan Calder on cyber security 18:11

2 years sitten18:11

18:11

This week, we discuss the apparent sale of exfiltrated Capita data by the Black Basta ransomware group, a zero-day Google Chrome vulnerability and the development of a new LockBit ransomware variant targeting macOS, and Alan Calder analyses the new US National Cybersecurity Strategy and explains what all organisations should learn from it.…

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IT Governance Podcast 2023-7: Capita, ChatGPT and TikTok (yet again) 8:54

2 years sitten8:54

8:54

This week, we discuss a cyber attack on the outsourcing giant Capita, Italy's ban on OpenAI's ChatGPT chatbot and further bad news for TikTok: a £12.7 million fine from the ICO for breaching UK data protection law.

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IT Governance Podcast 2023-6: Ferrari, Dole, TikTok (again), Android 6:51

2 years sitten6:51

6:51

This week, we discuss ransomware attacks on Ferrari and the Dole Food Company, another TikTok ban – this time by the BBC – and vulnerabilities that allow some Android phones to be hacked with only the victim's phone number.

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