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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

14 päivää sitten22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

MarketWatch News Break

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Go beyond the headlines. Listen to John Wordock and Ann Cates tackle the biggest money stories of the day, from Main Street to your street and everywhere in between.(Updated daily Monday through Friday)

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MarketWatch News Break

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updated 10 vuotta sitten

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#Business #Trading #MarketWatch.com

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MarketWatch News Break

1
Sorenson Media unveils Spark suite 3:21

10 years sitten3:21

3:21

CEO Marcus Liassides discusses the new offering, which aims to improve the TV experience for viewers.

MarketWatch News Break

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Tsu does good, and well, at the same time 9:57

10 years sitten9:57

9:57

The new social platform, Tsu, has been able to raise thousands of dollars for charity water.

MarketWatch News Break

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Video chats to get 'intelligent' 7:39

10 years sitten7:39

7:39

JP Nauseef of ooVoo Labs says a partnership with Affectiva has been formed.

MarketWatch News Break

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Plotting financial success for 2015 5:38

10 years sitten5:38

5:38

Marcy Keckler of Ameriprise weighs in with tips to help you meet your goals.

MarketWatch News Break

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More restaurants will feel the heat next year 8:41

10 years sitten8:41

8:41

Restaurants have been hotly competitive in 2014, and they'll be feeling the heat in 2015 in quite another way, says Technomic's Darren Tristano. Among the flavors expected to make a big splash next year: "More harissa, more sriracha, more ghost pepper and even scorpion pepper."

MarketWatch News Break

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Amazon's one-hour delivery program has skeptics 8:29

10 years sitten8:29

8:29

Branding expert Rob Frankel says Amazon tries many things only to see them disappear.

MarketWatch News Break

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The Fed gets ready for liftoff 5:50

10 years sitten5:50

5:50

It takes NASA months to lay the groundwork for launch. The Fed is doing the same with interest rates.

MarketWatch News Break

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What $55 oil looks like to a U.S. producer 6:54

10 years sitten6:54

6:54

Breitling Energy CEO Chris Faulkner says only half of the U.S. oil fields are profitable for producers once oil reaches $50 per barrel. And at $40, only a few are. Faulkner also sees oil prices rebounding next year, but not enough to make it worth the pain OPEC has inflicted on itself.

MarketWatch News Break

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Home builders expect to do a lot more in 2015 5:28

10 years sitten5:28

5:28

The National Association of Home Builders' chief economist predicts single-family home construction will rise 25% next year due to pent-up demand that wasn't satisfied this year.

MarketWatch News Break

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Mismatch between good jobs and affordable homes 3:39

10 years sitten3:39

3:39

One problem with home sales: Homes aren't affordable in the places with the best job markets. And what's expected to help home sales in 2015.

MarketWatch News Break

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NHL ticket prices rising the fastest of all 3:51

10 years sitten3:51

3:51

Looking to score cheap tickets to a pro hockey game? You'll be hard-pressed to find any. John Greenberg, the executive editor of Team Marketing Report, says NHL ticket prices are rising the fastest of any major professional sport.

MarketWatch News Break

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Get ready for 'spring cleaning' in foreclosures 6:15

10 years sitten6:15

6:15

RealtyTrac sees foreclosures at pre-recession levels early next year, and banks gearing up for some "spring cleaning."

MarketWatch News Break

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TransUnion predicts less trouble with mortgages 8:30

10 years sitten8:30

8:30

Mortgage delinquency rates won't drop down to normal levels in 2015, says TransUnion vice president Ezra Becker, but they'll be closer than they've been in years.

MarketWatch News Break

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Now McDonald's wants you to have it your way 6:24

10 years sitten6:24

6:24

After a drop in November U.S. sales that BurgerBusiness.com editor Scott Hume calls "seriously bad," McDonald's is expanding a custom orders system that could do some serious good.

MarketWatch News Break

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What it costs to win the Olympics - as the host 6:20

10 years sitten6:20

6:20

If the four U.S. cities preparing bids for the 2024 Games are in it to win it, they risk angering their taxpayers, says Holy Cross economics professor Victor Matheson. "Any bid that would win almost certainly won't make economic sense," he says.

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