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Punk CX with Adrian Swinscoe
Manage series 3013800
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.
Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
523 jaksoa
Manage series 3013800
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.
Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
523 jaksoa
Kaikki jaksot
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1 Harnessing the contact center's potential as a real-time data gold mine - Interview with Suvi Lindfors of Netigate 49:53
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1 The natural home of the contact center is under the CMO - Interview with Alex Levin of Regal.io 43:37
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1 The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey 53:05
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1 We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front 40:17
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1 Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc 1:05:15
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1 The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid 46:32
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1 An eight-step discovery process to help master the customer experience - Interview with Edwin Margulies of Nextiva 1:09:41
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1 Pandemic maths and measuring all of marketing - Interview with Gregory Kennedy of Alembic Technologies 43:33
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1 Broken funnels, flywheels and human messaging - Key insights from HubSpot executives at GROW Europe 2024 37:42
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1 It's not about the customer's journey with our platform, it's about the customer's journey - Interview with Nadine Macklin of Carto 43:22
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1 Basketball, false hustle and metrics that matter - Interview with Thomas Laird of Expivia/OttoQA 47:41
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1 There are major tectonic shifts taking place in the outsourcing space right now - Interview with Craig Crisler of SupportNinja 55:28
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