HR is no longer just about managing people—it’s about shaping the future of work. Jens Baier, BCG’s HR transformation expert, discusses how AI and shifting employee expectations are forcing companies to rethink talent strategies. From re-recruiting to upskilling employees, HR must adapt to a rapidly changing landscape. Learn More: Jens Baier: https://on.bcg.com/41ca7Gv BCG on People Strategy: https://on.bcg.com/3QtAjro Decoding Global Talent: https://on.bcg.com/4gUC4IT…
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Podcast guest appearances. Richard Blank Costa Rica's Call Center
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Sisällön tarjoaa richard blank and Richard blank. richard blank and Richard blank tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Hosted on Acast. See acast.com/privacy for more information.
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Manage series 3484875
Sisällön tarjoaa richard blank and Richard blank. richard blank and Richard blank tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.
Podcast guests appearances regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Topics discussed include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
Hosted on Acast. See acast.com/privacy for more information.
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1 Mitzi Ocasio Let's Think About "Soft Speaking Skills." LTA Podcast Special Guest Richard Blank 27:50
Mitzi Let’s Think About It. Our podcast is a treasure trove of topics that matter to you. We feature a wide variety of subjects; each explored in depth with the help of guests from all over the world, each with their unique backgrounds and perspectives. Join us as we think together, exploring topics in ways you may not have considered before. Our podcast is an interactive journey of discovery, and we invite you to be a part of it. Check out Mitzithinkinc.com for more topics to ponder!Let's Just "Think About It!" This is a safe place to think about topics that you may believe are essential. I have a variety of topics and guests who bring a perspective that I know will have you pondering what matters to you. Richard shares his love of language and how he has perfected the soft-spoken skills I know so many are learning to obtain. He makes great points about how someone can develop this skill and how he dived into the Spanish language. This conversation is sure to leave you feeling enlightened and inspired. Mitzi Let's Think About It. This is where we explore the what-ifs in life. We examine the possibility of shifting our perspective to evolve in areas of ourselves that cause a ripple effect in one's life, WIth guest from all over the world and all walks of life sharing their testimonies and perspectives into great topics that will keep us all thinking. https://youtu.be/9jx4idY1IRU https://youtu.be/plLhdAH3RcA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Words of Wisdom: Self-Respect and Living Authentically Of course, I can't thank you enough for having me as a guest. But my parting words, what's assisted me in the long run is just not to be hard on myself. Okay, it's so important to look in my own eyes in the mirror. If you can't do that, we got some issues. And there needs to be some self respect. I like people that make their bed in the morning, if they're capable of hitting the gym, so they can release and retain. And if you can have a better diet, so we just don't do fun food all the time, we have food that can maintain and give you protein. You know, I always believe that regardless of any sort of outcome, at the end of the day, if you know you did things with honorable intentions and good faith, you should be able to live with yourself because a lot of people compare way too much and that's okay. But I don't know. I think you should be your own destiny, your own future, your own pace. Mitzi Let’s Think About It, Mitzi Ocasio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
1 Let's Talk About It Podcast by Jeff Arnold. Customer Service with guest Richard Blank. Episode 33. 30:53
Your host, Jeff Arnold, talks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. Richard shares his journey from studying at the University of Arizona to establishing his business. He covers the importance of interpersonal communication, the impact of AI, and ethical client selection. Richard emphasizes mentorship, personal growth, and the challenges of running a nearshore call center. His story highlights perseverance, adaptability, and the significance of ethical practices in achieving success. Episode 33 of Let's Talk About It: Conversations with Industry Shapers is live! Your host, Jeffery Arnold, interviews Richard Blank, CEO and President of Costa Rica's Call Center. From studying at the University of Arizona to building his own business, Richard shares his incredible journey. He dives into the importance of interpersonal communication, the impact of AI, and the ethics behind client selection. Richard also discusses mentorship, personal growth, and the unique challenges of running a nearshore call center. His story is one of perseverance, adaptability, and ethical success. Are you an industry shaper? Tune in now to learn from Richard's insights! Welcome to Let’s Talk About It: Conversations with Industry Shapers means celebrating your unique contribution to bridging generational divides, mastering the art of the difficult conversations, and demystifying the complexities of the insurance world. We delve into your experiences to share invaluable insights with a community of listeners looking up to you. Your episode is not just a podcast: it's a legacy piece, inspiring current and future generations of leaders. https://youtu.be/DjFgaHg6Dz8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Cultural Connection Through Classic Movies I love classic movies. My favorite actor is Humphrey Bogart, James Cagney. I mean, Basil Rathbone, that's my mentor. He was doing stuff in the thirties and forties. So when the client called me and said, Richard, do you know anything about classic movies? Yes. Wiffle ball pitch. Here we go again. I started rattling off all my Alfred Hitchcocks and Steve McQueen's. And I mean, come on, man, I'm all over the place. And the guy's like, man, you know this better than I do. I go, could you imagine how I'm going to be pushing this and selling this? Yeah, absolutely. Getting excited over the spaghetti Westerners of Clint Eastwood. I mean, you've got to be kidding me. These were classics. But I tell you what. One of the greatest things people can do is to watch these movies because if you're speaking, let's say for an example, you're 20 years old now and you wanna call someone like myself a business owner, You should be watching Fast Times at Richmond High and Failure Spielers Day Off. Why? Because that's what I grew up on. That's right. So when you call me up, you go, come on, man. You know Mike DeMone's five-point plan. Or you mentioned Scotty Palmer from the movie Hard Bodies when he talked about the BBD, the bigger, better deal. If you say that to me on a phone call, I have my credit card at the ready. It's yours to lose. Jeff Arnold, Lets talk about it, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
1 Paul Guyon presents The Lead Machine Growth Show. Interview with telesales expert Richard Blank. 44:03
You have a powerful message for your audience and an irresistible offer that could change everything for them. But you’re struggling with marketing and technology. You’re struggling to implement. You’re stuck. You wonder. Where can I find help? Enter Paul Guyon, the mastermind behind the Lead Machine. He joins trailblazers who share their insights and how they overcame obstacles, marketing, and tech uncertainty. And they share the importance of cultivating a positive mindset. They give expert guidance on implementing life-changing solutions and systems you can model to nurture your leads and get your offers seen by your ideal clients who will invest in themselves and in you. Paul’s mission is to help ordinary people produce extraordinary results. Get ready to transform your vision into reality! Richard Blank shows you how to master your message by leveraging strategic communication and soft skills to enhance your customer support and retain clients. Richard Blank delivers a masterclass on the often-overlooked soft skills that can significantly impact your business. Learn how strategic communication and diplomacy can enhance your sales calls, retain clients, and ultimately drive business growth. Discover actionable techniques that will help you thrive in today’s competitive market. Tune in now and get Richard's thoughts on: How to craft sales scripts that foster genuine connections. The importance of strategic rebuttals in steering challenging conversations. Using tie-down questions as checkpoints to guide your sales calls. The Lead Machine Growth Show with Paul Guyon introduces listeners to trailblazers like you, who inspire them to implement life-changing solutions and systems they can model to nurture their leads and get their offers seen by their ideal clients who will invest in them. The Lead Machine Growth Show reveals to you how to how to tackle your tech, master your message, and design your dream so that you can transform your vision into reality. https://youtu.be/AIW-8PVqgS8 https://youtu.be/Ud6Jf5niZuQ Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Playing the Telemarketing Game First is I'm not giving them any money today. So we all need to calm down and slow down. Secondly, this is my wheelhouse. How many times do you really get telemarketing calls? So I'll let Billy pitch me for five minutes. I'd love to hear him. And then I say, hey, Billy, you mind if I make a suggestion? Yeah. And then I rope-a-dope them. Real good. And at the end, they thank me. I will... Let them know times when they missed the beat. I will ask certain questions that they never followed up on. They'll glance over it. They'll hedge it and repeat it. But they won't ask a second or third question, which shows depth, interest, and anchoring, as we spoke earlier. I bet you at the end of the phone call, if I asked them to give me the meeting minutes, they couldn't even tell five of the answers that I gave or five of the extra things that I mentioned. Paul Guyon, The Lead Machine Growth Show, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
1 Know Your Platform Podcast. Jeremiah Jacksun interviews CEO Richard Blank. 1:08:22
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Toista Myöhemmin Toista Myöhemmin Listat Tykkää TykättyKnow Your Platform is a weekly mental health podcast that showcases the personal stories and experiences of everyday individuals, providing a unique perspective on mental wellness. Our episodes feature expert insights and real conversations on current events, sports, and entertainment, all focused on fostering a positive and supportive community that promotes open dialogue and mental health awareness. Know Your Platform Podcast proudly supports mental health awareness and healthy living. We appreciate the health-focused initiatives of companies like HelloFresh and Sprouts Farmers Market. If you're a like-minded company committed to promoting healthy lifestyles, we invite you to explore our website and consider collaboration opportunities. Now, with the addition of co-host David Lewis Ill, the intellectual sparks fly between them, creating a poetic dialogue that captivates listeners. Together, they invite guests to share their own stories, fostering healing conversations that offer solace during difficult times. Don't miss out on this unique opportunity to join a community founded on vulnerability, creativity, and compassion. Tune in to our podcast today and be a part of something truly special. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard Blank shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/-R68noPQhX0 https://youtube.com/shorts/HzCqpUINLo8 https://youtube.com/shorts/ry_b7XcodHY https://youtube.com/shorts/nSLE4raka6w https://youtube.com/shorts/dsfEOolbTxw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Leadership and Treating People as Humans Wow, figuring out how to dance in the rain. And he said something earlier really stuck out to me when it came to leadership. When you're talking about how you wanted to make the people feel like people are not numbers. And I feel like that's a really big thing, especially nowadays when you work for these different companies and these different corporations that they just look at you as a number, you know what I mean? Not as an actual person. So for you to have that intuition to understand that, you know, if I had these people understand that they are people and I care about the person, then it's like everything else will come to respect will come. And it's easy to lead people that want to be, you know, they want to be led and feel appreciated. Jeremiah Jacksun, Know Your Platform , Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
1 Incredible Life Creator with Dr. Kimberley Linert. Communication as the Key in Sales - Richard Blank 57:06
There has got to be more to life than this! Each week Dr. Kimberley Linert will host a variety of guests who are taking a deep dive into their passion and have come out on the other side with an incredible abundant life. As you listen to these candid conversations you will be inspired to look at yourself and find your true calling. . The podcast also includes episodes in which Dr. Kimberley shares different ideas about how to create a life that is happier, healthier and wealthier. Episode 379: Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/CSqlVi6Ju6I https://youtu.be/HrXQE7EWBC4 https://youtu.be/-rfgevs7CRc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Cumming, Georgia, United States Incredible Life Creator, Dr. Kimberley Linert, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
1 Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank. 44:36
Paul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadership, the call center industry, and time management. Richard offers advice for starting a business in Costa Rica and discusses the benefits of podcasting. Specialized Virtual support for your law firm At Stafi, we’re not just staffing providers—we’re growth partners. Our goal is to help your firm thrive, enabling you to focus on winning cases while we handle the rest. Whether you need to fill multiple full-time paralegal roles, find the perfect assistant to handle intake and marketing, or just need some help with the phones after-hours, Stafi has your back. Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion. His grades might not have been Ivy league standard, but his determination caught the attention of a dedicated Spanish teacher who, along with the late principal Norman Schmidt, believed in him and got him into Arizona for their language program. But how did he convince his parents to let him pursue this path instead of the traditionally coveted fields like Ivy League education or medicine? He invoked his great grandparents. Sounds intriguing, right? Richard's story is a testament to the fact that the road less traveled can sometimes lead to the most exciting destinations. His dedication and commitment to his passion is truly inspiring, and a reminder to us all that success is not always linear. Tune into this episode of Inappropriate Growth to hear Richard Blank's fascinating journey. Who knows, it might just spark your own path less traveled. https://youtu.be/dGgbmWYXEDk https://youtube.com/shorts/BXniUNkkN-I https://youtube.com/shorts/K1E8QnY-zR8 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Paul Angelle, Inappropriate Growth Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending, Sunset, Louisiana, United States Hosted on Acast. See acast.com/privacy for more information.…
1 InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank 1:38:29
1:38:29 Toista Myöhemmin Toista Myöhemmin Listat Tykkää Tykätty1:38:29
Toista Myöhemmin Toista Myöhemmin Listat Tykkää TykättyWelcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success. In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions. From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center. Whether you’re a startup, scaling business, or large enterprise, Richard provides invaluable advice on how to enhance your customer service operations, optimize your telemarketing strategy, and tap into Costa Rica’s growing role in global telecom. Tune in for expert insights, behind-the-scenes stories, and fresh perspectives that will inspire you to innovate and grow in today’s fast-paced business world. Stay InTHEknow and get empowered with knowledge you can use today. https://youtu.be/WJaZQeHtsIU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ InTHEknow360, Annette Atoigue, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Woodbridge, Virginia, United States Hosted on Acast. See acast.com/privacy for more information.…
1 Andrew Chesnutt presents The Hustle and Grind Podcast.Call Centers and Pinball with Richard Blank 32:08
We all have a story to share that can inspire others. My mission in life is to help as many people get onto stages as I can. I do this through my keynote architect framework and through The Green Room, a platform designed to match speakers and event coordinators. Nickel City Learning Solutions Our goal is to create exceptional learner experience by creating engaging e-learning experiences. We specialize in exceptional customer service training designed to give your customer service representatives the tools they need to leave your customers with the feeling that your company truly appreciates their business. We also specialize in e-learning simulations where learners will be able to try the skills they've learned in a controlled environment designed to allow them to experiment. https://youtu.be/P2VO8lyeQmM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Communication Techniques: Balancing Conversations in Call Centers These are things you need to do every 30 seconds for checkpoints. I believe in preventative measures instead of cures. So instead of a 10 minute conversation, Andrew, it's 20, 30 second conversations that you need to land. You need to get the checkpoint, the underwater thumbs up scuba diving because people rush their calls. You do agree with positive or negative reactions, reinforcements, Gotta take a breath, see what's going on in this boxing round. What are they doing? How are they reacting to you? Are you lowering temperatures and getting closer? And so these things are very important in these soft skills. So you're asking me to tie this thing in a bow and make it cookie cutter for everybody. You gotta be kidding me. These calls zig and zag. And so if you try to read your script, if you try to interject at the wrong time, cross-talking, interruptions, nice, and a bad call and you wonder why. And so there's certain timing, it's a two for a one, you take back and go in, you repeat and chisel, and you tell Billy with the coffee bread yelling at you to keep making phone calls your supervisor to calm down. because I'm looking to be engaged right now. I'm looking to be in the moment so I can capture that one or two things on that call that will completely diffuse the situation. The Power of Personal Connection in Communication They didn't have matters. They didn't do their due diligence. They didn't look at your LinkedIn profile or website. They were not prepared to talk with you. And so, as I say, make these calls and emails and voicemails custom made. And if you do, at least you're gonna capture their attention so they'll listen to it. How about this? Richard, why are we leaving voicemails? That's a good point, Andrew. Tell you what, how many texts do you get a day? A thousand? How many emails do you get a day? 500? How many voicemails you get a day? five yeah so i'm gonna leave you a great voicemail tell you how great judy is so maybe you'll call me back and um all i know is this when i do call your company back and judy does pick up the phone she'll say richard i've been here for 10 years the only person who's ever complimenting you on the phone to andrew i'm gonna put you right through oh thank you It works, it won't compromise your ethics and it's gonna make somebody's day. So separate yourself from other people, pay that compliment, pay it forward. Hosted on Acast. See acast.com/privacy for more information.…
1 Host Shawn Day presents The Hire Lead Chill Podcast. EP#27 Richard Blank is our telesales trainer guest. 1:23:47
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Toista Myöhemmin Toista Myöhemmin Listat Tykkää TykättyHire - Lead & Chill is a group that provides free content on the 3 Pillars of ALL successful businesses. The 3 Pillars of success are Recruiting, Leadership, and Culture. Master these 3 Pillars and you'll grow beyond your wildest dreams. Hire Lead & Chill is all about Hiring Leadership & Culture! Welcome to Hire Lead & Chill - Where Hiring becomes a Breeze! Looking to level up your small business and create a dream team of top-notch employees? Look no further than our awesome channel, hosted by the one and only Shawn Day! With over 35 years of experience as a savvy small business owner and entrepreneur, Shawn is here to share his wisdom and bring you the ultimate hiring and retention tips! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. https://youtu.be/Jo_QcNreecM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Shawn Day,Hire Lead chill Pocast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Overcoming Guilt and Naysayers to Forge a Unique Path That's beautiful. And there we go, my friend. I was willing to take, and also you have to get past certain guilt, either as parents, friends, and you have to avoid the naysayers and great believers, take them into consideration, but you can't have them stop you. And so sometimes you need to be selfish if you want to go on these adventures. And so my intentions were honorable, but I really had to hold course because I literally had nobody to compare notes to. Nobody was doing this. So I was off on my own and I said, you know what? Be bold and brave and see where life will take you. Excellent. So there's a story that aligns a little bit with that, with hire, lead and chill the company. That is, we were much less intentional, but there was still this path that we followed and we didn't have a roadmap either. So we super unintentionally started Hire Lead Chill in that nobody else was doing this recruiting for the home service space back at seven or eight years ago. It was not a consideration to outsource recruiting really in the home service space for 98% of the businesses out there. The Art of Handling Gatekeepers and Creating Positive Momentum It's really an adjustment of mass. Yeah. And in the beginning, people have these ego defense, especially with their mechanisms. And they're black and blue and we're good, thanks. And you sound like a salesman and just send me information. Fine, I'll take that romantic death. But you're at least going to say that to me seven minutes in because I'm going to ask you a bunch of questions in charge of your secretary. You have to understand there are things like positive escalations where if I get a gatekeeper on the phone and I get the pass to pitch and I get transferred to you, I will definitely let them know verbally and in writing how amazing that individual is. So when I call your company back, they remember me. And they add to my momentum. Hosted on Acast. See acast.com/privacy for more information.…
1 Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank 1:00:39
1:00:39 Toista Myöhemmin Toista Myöhemmin Listat Tykkää Tykätty1:00:39
Toista Myöhemmin Toista Myöhemmin Listat Tykkää TykättyInspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
1 GrowthReady Podcast with Coach Steve Mellor Overcoming Fear and Embracing Growth with Richard Blank 56:45
Welcome to GrowthReady! Unlock Optimal Performance by Developing your Mindset. At GrowthReady ,we partner with executives and organizations committed to achieving transformative growth. About the Episode 237: In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment. Takeaways: -Being growth ready means being fully prepared. -Fear can be a motivator if managed correctly. -Self-respect is crucial for personal growth. -Opportunities often come disguised as challenges. -Building a business requires patience and perseverance. -Passion fuels success in business endeavors. -Mentorship plays a vital role in personal development. -Maintaining composure during chaos is essential. -Self-awareness helps in making informed decisions. -Fulfillment comes from pursuing what you love. Financial Prudence: Act Your Wage Richard, if you can't do it in cash, you just do not do it. Don't overextend yourself. Act your wage. And so that allowed me to have a governor. you know, really to pace myself accordingly. So I wouldn't burn out too fast or hurt myself. And, um, we had multiple setbacks. Sure. I lost my largest client in 2010, but we bought that back and COVID definitely didn't assist. The Art of Diplomacy: Conflict Resolution and Relationships You're refreshed. You calm down. You will not send that text. You will realize you overextended yourself. You'll cut an enormous amount of fat. I'm probably going to call the person and go, hey, coach, I'm sorry. I know yesterday I raised my voice. Or I did not take Thursday into consideration. I know that things come up. And it's beautiful how that happens. If you are given a time out, you can gauge how important that relationship is with you. What are you willing to sacrifice for it? Are you willing to give something? Are you willing to have a second round of talking? You know, just to see what happens. So you can save a marriage, a Thanksgiving dinner, or a business relationship. And so if I'm not given the luxury of time, my suggestion is to speak second. And also, if you're having a really tough time face to face with somebody, even if it's someone you love, look here because eyes are like Medusa https://youtu.be/hlHDq2IASMY GrowthReady , Steve Mellor, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
1 Growing Up with Dr. Sarah Ep. 144 - Ambition to Success: Richard Blank and impactful communication 35:31
Welcome to Growing Up with Dr. Sarah - a Podcast for Parents. It takes a village and Dr. Sarah, Board Certified Pediatrician, is here to help! With Growing Up with Dr. Sarah you will feel confident and ready to navigate all of the sticky situations, conversations, and big feelings that come with family life and raising little humans. In this week’s episode, my guest Richard Blank shares his inspiring personal story and his passion for excellence.He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation. Listen to his story and the wisdom he has to share on Episode 144 of the growing up with Dr Sarah podcast. About Growing Up with Dr. Sarah Looking for a place to educate you and your family to live your best lives? Welcome to Growing Up with Dr. Sarah, where we take on - and tackle - general health and wellness, parental issues, family matters, and real-life challenges that affect every single one of us. Being a pediatrician, while having a mother's perspective, has given me unique insight and experience on what we all need to do better to live healthier, happier, and stronger as individuals...and as families. The success of the family starts from the top, and by helping parents by addressing tough questions and everyday concerns we can all benefit - parents, grandparents, kids, or anyone who cares for another. So join me and some of my special guests - physicians, nutritionists, fitness experts, community members, coaches, teachers, even kids, and parents; and let’s all make a commitment to Growing Up...together https://youtu.be/dy90V6UhwTE Beyond Wealth: The Power of Connection But if you're also looking to get the best tables and people hooking you up with free dessert or something, yeah, compliment Billy to Joey. You want to get a free cappuccino. But that's not the point. The point is to hang for that electromagnetic energy that you have through a smile, through a hug. Because at the end of it all, cash is not going to make you happy. And fortunately for me, doctor, I chose a lucrative industry and got very lucky, and the stars were aligned. And there's only so many dinners you can eat. And so there are certain stages of individuals where they want to pay it forward in one way. And thankfully, I have a linguistic environment where people do want to learn advanced soft skills so they can manage conversations and retain relationships. And I have them study even You know, Helen Keller, for an example, the master communicator that I try to explain, and this is with all due respect. There is a Helen Keller Institute in Desemperados. It's for blind and deaf children. But when you remove one or more senses, others get expanded. She was such a genius where her taste, touch, and spell, she connected to our world, created a language with Ann Sullivan, and the rest is history. We're removing our taste, touch, and smell. And so I know our hearing gets expanded. Growing Up with Dr. Sarah, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
1 Growing Revenue and Profit Podcast by Damian Andrews. Telesales secrets with expert Richard Blank. 1:10:02
1:10:02 Toista Myöhemmin Toista Myöhemmin Listat Tykkää Tykätty1:10:02
Toista Myöhemmin Toista Myöhemmin Listat Tykkää TykättyDamian Andrews Growing Revenue and Profit deals with all things that put more money in your business pocket. Damian interviews business experts from CEOs, business leaders, experts, managers and turn around specialists. Each episode you learn knowledge and actions used by the best and most successful businesses and leaders to ensure ongoing profit security. There are simple and easy steps to business success. Damian Andrews shares the key principles that long term successful business use to achieve ongoing profit security. Location: Melbourne, Australia Wednesday May 31, 2023 Richard Blank - CEO Costa Rica’s Call Centre Following a Different Path It's impossible for me to share notes with my parents that went to Columbia Business School and did all this finance when I was a Spanish major at Arizona. Yeah. My great grandparents came from Europe. Okay, great. So I can compare myself to a couple generations back that were nomads. That was my argument to my parents at 18 years old and why I wanted to study languages compared to going to Ivy League. Because look what our great grandparents did. They were entrepreneurs. They left Eastern Europe, came to New York, were in the fashion industry, made their money Persistence and Perception But from that component, you mentioned before about walking across the dance floor. Right. Getting up there and you've listened to a number of my podcasts. So apologies if you're getting the same story that you've heard before. But for the audience, the new audiences that haven't heard it, others have. But I had a friend in the army. I wasn't really a friend, but it was someone I was in the army with. He was a good looking guy, but he was a bit dumb. um in my opinion and but he was always dating these amazing women they were beautiful they were doctors and lawyers and and just really genuinely good people that would help out and we're looking myself and my friends are going how you know you're not that bright and you know yeah you're good looking but we were always thinking you know he must be well hung or something like that was you know i was 19 years you know those are the thoughts that go in your head And one day I asked him, and I said, Shane, and I did say this. I said, Shane, you're not that bright. How is it that you're dating all these amazing women? And he turned into this wise old soul, put his arm around my shoulder, and he said, Damien, what you don't see is I ask a lot. Most of them say no. You just see the ones that say yes The Vintage Limo Experience you were mentioning the limo not the kind of limo that your audience is thinking it's a restored 1984 300d lang that's why i want to be in it it's like awesome yeah put in a put in a bar I painted it black. I got the white walls and I found old school, like, hubcaps on it. It's cool. It's real cool. My influence from that was Remington Steel. https://youtu.be/nYS1nbv7aFM https://youtu.be/gshrP2PyzB0 Growing Revenue and Profit, Damian Andrews, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet. The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives. We will share big ideas about business and life in general.What big thoughts are you thinking today? https://youtu.be/MSdL9gCx7Qk https://youtu.be/kEb34JeS1Co https://youtu.be/j3TyG7q0DgU The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending The Human Touch vs. AI in Customer Service How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies The Power of Delegation and Growth Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show. Hosted on Acast. See acast.com/privacy for more information.…
Every decision is made by a human brain! Learn the Science of Ethical Persuasion and discover how other people, entrepreneurs, business owners, CEOs experience life and their decision skills. My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal. Released Wednesday, 11th September 2024 Dr. Thomas Trautmann : As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet! Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies. During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ https://youtu.be/vZGKNTVkroE Dr. Thomas Trautmann, Get more, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Hosted on Acast. See acast.com/privacy for more information.…
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