Deep Learning With PolyAI podcast

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Lisätty one vuosi sitten

Sisällön tarjoaa Team PolyAI. Team PolyAI tai sen podcast-alustan kumppani lataa ja toimittaa kaiken podcast-sisällön, mukaan lukien jaksot, grafiikat ja podcast-kuvaukset. Jos uskot jonkun käyttävän tekijänoikeudella suojattua teostasi ilman lupaasi, voit seurata tässä https://fi.player.fm/legal kuvattua prosessia.

All About Change

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Eli Beer & United Hatzalah: Saving Lives in 90 seconds or Less 30:20

14 päivää sitten30:20

Toista Myöhemmin

Listat

Tykkää

Tykätty

30:20

Eli Beer is a pioneer, social entrepreneur, President and Founder of United Hatzalah of Israel. In thirty years, the organization has grown to more than 6,500 volunteers who unite together to provide immediate, life-saving care to anyone in need - regardless of race or religion. This community EMS force network treats over 730,000 incidents per year, in Israel, as they wait for ambulances and medical attention. Eli’s vision is to bring this life-saving model across the world. In 2015, Beer expanded internationally with the establishment of branches in South America and other countries, including “United Rescue” in Jersey City, USA, where the response time was reduced to just two minutes and thirty-five seconds. Episode Chapters (0:00) intro (1:04) Hatzalah’s reputation for speed (4:48) Hatzalah’s volunteer EMTs and ambucycles (5:50) Entrepreneurism at Hatzalah (8:09) Chutzpah (14:15) Hatzalah’s recruitment (18:31) Volunteers from all walks of life (22:51) Having COVID changed Eli’s perspective (26:00) operating around the world amid antisemitism (28:06) goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jay’s brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at www.jayruderman.com .…

Deep Learning with PolyAI

Jaa

Sarjan koti•Feed

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

64 jaksoa

#Business #Team PolyAI #Artificial Intelligence #Generative AI #Voice AI #Contact Center #Customer Service #Customer Experience #Automation #Voice Assistant

Deep Learning with PolyAI

updated vuosi sitten

Jaa

Sarjan koti•Feed

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

64 jaksoa

#Business #Team PolyAI #Artificial Intelligence #Generative AI #Voice AI #Contact Center #Customer Service #Customer Experience #Automation #Voice Assistant

Kaikki jaksot

Deep Learning with PolyAI

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065: The anatomy of telephony, part 2 - Evolution 22:06

10 weeks sitten22:06

22:06

Send us a text The second episode of a three-part miniseries sees Deep Learning with PolyAI continue exploring the intricate world of telephony and VoIP! Nikola welcomes back Oisin Glenn, VP of Solutions Consulting, to chat about the historical development, current technologies, and the complexities of modern telephony. They discuss everything from PBX systems, VoIP protocols, and the rise of WebRTC to the unique challenges of international deployments, codec differences, and the open-source revolution in telephony. Learn how traditional telephony infrastructure is being replaced by scalable, IP-based systems and what the future holds for the industry. Whether you're an industry veteran or a curious newbie, this episode offers valuable insights into the telephony landscape. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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064: The anatomy of telephony, part 1 - Origins 23:06

12 weeks sitten23:06

23:06

Send us a text Nikola welcomes Oisin Glynn, VP of Solution Consulting, to discuss the fascinating history and evolution of modern telephony. Going back to the inception of telephone systems, from their early manual connections to the adoption of the PSTN and the advent of private branch exchanges (PBX), the conversation touches on the impact of the internet and mobile telephony on traditional phone systems, the rise of VoIP, and how companies like Cisco and Avaya played pivotal roles in transforming business communications. Whether you're curious about the historical milestones or the technical nuances of modern telecommunication, this episode is a perfect start to a series on the wizardry in present day telephonics. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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063: Surprising findings from PolyAI's recent CS trends report 25:02

13 weeks sitten25:02

25:02

Send us a text ** Check out the report that inspired the episode ** Damien welcomes PolyAI's senior director of brand, Kylie Whitehead, to discuss the findings from two comprehensive surveys highlighting trends in customer experience (CX) and contact center leadership. Learn about the evolving roles of CX leaders and the increasing influence of AI, as well as the differing sentiments of contact center agents towards automation. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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062: AI's Sputnik moment? DeepSeek R1 has entered the chat(GPT). 18:47

15 weeks sitten18:47

18:47

Send us a text Bonus breaking news episode of the Deep Learning with PolyAI podcast! Hosts Damien and Nikola chat about the recent release of DeepSeek's open-source R1 model, which has sparked widespread reaction across the tech world. The R1 model, created with limited resources, has matched or exceeded benchmarks of leading models from OpenAI and Meta, prompting discussions on its potential impact on AI development and market dynamics. The episode explores DeepSeek's engineering feats, the subsequent market responses, and its implications for the future of open-source AI movements and global competition. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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061: An early look at OpenAI's Operator 19:50

15 weeks sitten19:50

19:50

Send us a text Kylie takes the helm for this episode of Deep Learning with Poly AI, where she and PolyAI CEO Nikola Mrkšić chat(no GPT) about OpenAI's latest innovation: the Operator agent. From the concept of AI performing tasks such as ordering groceries, booking travel, and making restaurant reservations, to live demos of agentic requests, Kylie and Nikola butt heads on overall impact and explore the broader implications of AI in increasing productivity, interface interaction, and transforming enterprise applications. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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060: A deep dive into the UK's AI Opportunities Action Plan 22:30

17 weeks sitten22:30

22:30

Send us a text Damien and Nikola (CEO & Co-Founder of PolyAI) talk about the recently announced AI Opportunities Action Plan. The conversation highlights the UK’s historical contributions to AI, the challenges it faces due to American tech dominance, and the strategic moves to build a competitive AI ecosystem. They touch on the importance of infrastructure, talent attraction, public sector engagement, and ethical considerations in AI development. Tune in to hear detailed insights on how this plan could impact the startup scene, established industries, and the broader economic landscape. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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059: AI in 2024: A really big year in review. 24:40

17 weeks sitten24:40

24:40

Send us a text In this episode of 'Deep Learning with PolyAI,' Damien and Nikola reflect on the significant trends in AI throughout 2024, including the rise of generative AI, the stabilization of models, and increased enterprise adoption. They also discuss the importance of customer experience and data management in AI applications. As they look forward to 2025, they predict further advancements in hyper-personalization, enterprise scaling, and regulatory clarity. Join us for an insightful discussion on the evolving landscape of AI. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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058: The rise of CAIOs and AI competency centers 25:43

18 weeks sitten25:43

25:43

Send us a text Orgs establishing AI competency centers or hiring Chief AI Officers are heavy in 2025 predictions. Sit beside the fire with Damien and Nikola Mrkšić, CEO and co-founder of PolyAI, in this enlightening episode of Deep Learning with PolyAI, as we tap into the emergence of Chief AI Officers (CAIOs) in organizations, their responsibilities, and the impact of AI on business operations. Explore the parallels between AI-heavy roles and traditional executive positions, the importance of having the right vision in addition to technical knowledge, and the potential future of AI leadership within enterprise settings. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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057: What the #$%& is agentic AI anyway? 21:23

23 weeks sitten21:23

21:23

Send us a text Time to decode the buzzterm du jour - in this episode of Deep Learning, Damien and Nikola discuss the emerging (or is it?) concept of agentic AI, and how AI systems that act autonomously and perform complex tasks could transform individual and corporate life. From planning vacations to automating business processes, we talk about the efficiency gains and potential risks associated with Agentic AI. We also touch on its implications for the future of AI technology and industry adoption. Don't miss insights into how this evolution could shape an AI-first world. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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056: The customer service conundrum, as indicated by a bunch of survey data. 23:06

24 weeks sitten23:06

23:06

Send us a text In this episode of 'Deep Learning with PolyAI,' host Damien and guest Kylie Whitehead, Senior Director of Brand and Marketing at PolyAI, discuss the evolving expectations of consumers when it comes to customer service, especially in the context of automation. Drawing from key industry survey results, they explore how organizations can balance the need for immediacy and personalized service using AI and customer data. From cultural differences between the UK and the US to terms of service expectations across generations, they compare and contrst the impact of technology in improving customer experiences. Join them as they uncover insights from ongoing surveys and share personal anecdotes about consumer behavior and preferences. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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055: PolyAI's VOX Horizons annual conference recap 26:10

25 weeks sitten26:10

26:10

Send us a text ** Catch a replay of VOX here: https://poly.ai/vox-2024/ ** Damien and PolyAI CEO Nikola Mrkšić as they rewind to Thursday, November 14th, covering the evolution and challenges of automatic speech recognition in voice AI and automation for contact centers, emerging trends in CX and customer satisfaction, and tips on boosting ops without sacrificing quality. Hear insightful recaps from industry leaders, such as Lauren Sullivan from Howard Brown Health and Jo Lai from Hopper, and get a sneak peek into the future of AI-driven customer service. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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054: CX horror stories and AI armor for contact center agents 23:31

28 weeks sitten23:31

23:31

Send us a text Damien and Nikola talk rising aggression towards contact center agents and the protective role of AI automation. Highlighting alarming stats like 65% of people abandoning brands after one bad experience and a 90% increase in customer service abuse during peak seasons, they address the issue and how AI can deflect initial customer rage and effectively manage high volumes. As holiday-induced pressures mount, hear how AI offers a valuable solution to preserve both employee well-being and customer satisfaction. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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053: Generative AI's Power Paradox. Can it prevent its own energy crisis? 19:35

30 weeks sitten19:35

19:35

Send us a text In this episode of Deep Learning with PolyAI, join Damien and Nikola as they kibbitz over the immense energy demands of modern data centers powering advanced AI models. They explore how tech giants like Microsoft and Google are turning to nuclear energy, including the potential of fusion power, to meet these needs. From comparing the roles of nuclear and other renewable energy sources, to the impact of data, chips, and better algorithms in AI advancements, they paint possible tableaus for the future of sustainable tech and energy-efficient solutions as AI continues to evolve. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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052: Speech Synthesis - The anatomy of a voice assistant #4 28:46

31 weeks sitten28:46

28:46

Send us a text In this concluding episode of the 'Anatomy of a Voice Assistant' series, CTO Shawn Wen discusses the intricacies of speech synthesis in voice assistants, emphasizing the importance of authentic, human-like voices in improving user engagement and containment rates. Kylie and Shawn chat about the evolution of AI voices from the early days of IVR systems to current sophisticated standards, highlighting the necessity of collaboration across engineering, marketing, and branding teams to achieve desired voice quality. The conversation touches on the ethical considerations of voice cloning and the role of voice actors. It's a good one! Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

Deep Learning with PolyAI

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051: Secret Agentforce: Declassified! And more from Dreamforce 2024 18:11

32 weeks sitten18:11

18:11

Send us a text Our own Brian Thompson, VP of Product Marketing, joins CEO Nikola to discuss Salesforce's recent AgentForce announcement. This new initiative is presented as a big shift toward autonomous AI agents within large enterprises and while at least one the dyad sees it as a rebrand of Einstein Copilot, others may view it as a step towards making practical AI solutions mainstream. Talk points include the competitive dynamics between Salesforce and Microsoft, the challenges enterprises face in genuinely integrating and deriving value from AI, and the complexity of transforming organizational workflows and data management. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube…

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