The Complete Agent podcast

We're trying something different this week: a full post-show breakdown of every episode in the latest season of Black Mirror! Ari Romero is joined by Tudum's Black Mirror expert, Keisha Hatchett, to give you all the nuance, the insider commentary, and the details you might have missed in this incredible new season. Plus commentary from creator & showrunner Charlie Brooker! SPOILER ALERT: We're talking about the new season in detail and revealing key plot points. If you haven't watched yet, and you don't want to know what happens, turn back now! You can watch all seven seasons of Black Mirror now in your personalized virtual theater . Follow Netflix Podcasts and read more about Black Mirror on Tudum.com .…

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65. The Secret to Building a Brand That Clients and Talent Love 37:03

1 day sitten37:03

37:03

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, James Kendall and Ian Storey dive into their recent experiences in the estate agency world, blending practical business insights with personal reflections. They share updates on team dynamics, current listings, and how the right environment can influence both personal and professional growth. The conversation explores what it takes to succeed in today’s market, from building brand recognition and leading with purpose to mastering professional marketing and lead generation. James and Ian also discuss how to become an "attraction agent" — someone who naturally draws in talent and clients — and why culture, consistency, and smart financial planning are vital for long-term success. It’s a real-world look at the highs and challenges of agency life, wrapped up with a touch of humour and honesty. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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64. Are You Pricing for Competition or Just Guessing? 48:32

3 päivää sitten48:32

48:32

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall share their latest experiences from the frontline of estate agency. The conversation centres around high-value listings, the importance of proof of funds, and the role of strong client advice in winning and progressing instructions. They explore how market activity shifts around seasonal events like Easter and offer practical guidance on how to navigate these changes. The discussion highlights the importance of educating clients on current market conditions, pricing with purpose, and presenting yourself as the trusted expert. With a strong focus on relationship-building, trust, and team culture, this episode is packed with tips for agents looking to improve their advice, communication, and overall success in a changing market. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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63. Writing our Q1 Market Update, What’s inside and what’s shaping the market. 43:05

16 päivää sitten43:05

43:05

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton and James Kendall break down the highs and lows of the property market in Q1. They share real insights from their agency, covering everything from valuation challenges and buyer behaviour to the wider economic factors shaping the market. They explore how agents can stay ahead by understanding local developments, improving their marketing efforts, and engaging with their communities. The conversation is a timely reminder that, despite uncertainty, people will always need to move — and there are clear opportunities for those who are ready to adapt. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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62. Growing your team and JK Starts a Letting Business? 46:06

22 päivää sitten46:06

46:06

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, hosts Dave Warburton, Ian Storey, and James Kendall dive into their latest wins in the property market, with a focus on team building, recruitment, and maintaining a growth mindset. They explore the current market landscape, the vital role of support staff, and the marketing strategies driving their business forward. The conversation also delves into the launch of a new lettings business, highlighting the importance of asset management, premium service, and strong negotiation skills. Packed with practical advice, this episode offers valuable insights for agents looking to scale, strengthen their teams, and grow both sales and lettings arms of their business. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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61.World Class Culture with Special Guest. Heather Staff Co-Founder of Street Group. 59:58

30 päivää sitten59:58

59:58

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast , host Dave Warburton is joined by Ian Storey and James Kendall for a dynamic conversation with Heather Staff , co-founder of Street Group. Heather shares her journey from chartered accountant to proptech leader, offering valuable insights into the future of estate agency. The discussion covers market trends, the evolving role of technology and AI, and the importance of communication, culture, and client experience in agency life. Heather also opens up about building a successful business with her brother, the importance of psychological safety in retaining top talent, and the critical role workplace culture plays in long-term success. Packed with real-world examples and forward-thinking perspectives, this episode is a must-listen for agents looking to stay ahead in a rapidly changing industry. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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60. From Super Prime to Saturday Football: What Coaching Kids Taught Us About Clients 53:30

5 weeks sitten53:30

53:30

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, James Kendall and David Warburton share a behind-the-scenes look at the realities of estate agency life—from tough client conversations to missed opportunities and everything in between. The conversation covers: 🔹 Insights from the super prime market and how they apply to all levels of agency work 🔹 The importance of tone and communication in winning and retaining clients 🔹 Lessons learned from lost listings and how to turn setbacks into growth 🔹 Drawing parallels between coaching kids’ football and managing client relationships 🔹 The power of client reviews, pricing strategy, and preparing for the spring market surge 🔹 Why a structured approach to onboarding and lead generation can make all the difference With honest reflections and practical takeaways, this episode is essential listening for agents looking to sharpen their client engagement and stay ahead in a competitive market. 🎧 Tune in now to The Complete Agent Podcast! Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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59. Inside the world of Super Prime - with Special Guest Matthew Addison Smith 1:04:54

6 weeks sitten1:04:54

1:04:54

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, the hosts dive into the super prime property market, exploring current trends, the power of networking, and how social media is reshaping the industry. Joining them is Matthew Addison Smith, a seasoned expert in the super prime sector, who shares his journey and proven strategies for success. The discussion covers: 🔹 Market trends in the high-end property sector and what’s driving demand. 🔹 The importance of networking and community in securing premium listings. 🔹 Lead generation strategies tailored for the luxury market. 🔹 How to manage client expectations and navigate complex negotiations. 🔹 The future of the super prime market and where the biggest opportunities lie. Packed with high-value insights, this episode is a must-listen for estate agents looking to break into or elevate their game in the super prime sector. 🎧 Tune in now to The Complete Agent Podcast! Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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58. Building a winning culture and AI in Estate Agency 56:22

7 weeks sitten56:22

56:22

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, James Kendall, David Warburton, and Ian Storey catch up on their weeks, sharing key updates on the real estate market, sales performance, and team dynamics. They dive into the importance of cultivating a positive workplace culture and how it directly impacts success. The conversation covers: 🔹 Insights from a recent mastermind event, including the power of direct mail strategies. 🔹 How AI is transforming the real estate industry and why agents need to embrace it. 🔹 The role of team management and workplace culture in driving business growth. 🔹 The importance of service quality over price and how to stand out in a competitive market. 🔹 Why staying connected with clients and leveraging data is crucial for long-term success. With practical strategies and forward-thinking insights, this episode is essential listening for estate agents looking to stay ahead of industry changes while maintaining a strong business foundation. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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57. The Important of Strong Client Relationships 49:46

8 weeks sitten49:46

49:46

Send us a text Email us succeed@thecompleteagent.co.uk In this episode, David Warburton and Ian Storey dive into their latest experiences in the property market, sharing key insights on what’s working right now in real estate. From building strong client relationships to innovative marketing techniques , they explore the strategies that make a real impact. 💡 Topics covered include: ✔️ The power of social media & video content in property marketing ✔️ How AI is streamlining estate agency processes ✔️ The importance of seasonal photography to enhance property appeal ✔️ Why clear communication with clients is crucial for success ✔️ The key steps to prepare properties for market readiness If you’re looking to stay ahead in a changing market, this episode is packed with practical takeaways. Listen now and level up your agency game! 🎧 Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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56. Partner Agent Mini-Series Roundup. 1:07:44

9 weeks sitten1:07:44

1:07:44

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, James Kendall and David Warburton dive into key aspects of the real estate market, covering everything from personal updates to market trends, price reductions, and the commercial decisions shaping today’s industry. The conversation explores: 🔹 The importance of price reductions and managing client expectations in a shifting market. 🔹 Lessons from recent podcast guests on experience, team dynamics, and branding. 🔹 The challenges and opportunities of the partner agency model and what it takes to succeed. 🔹 How lead generation and differentiation can help agents stand out in a competitive landscape. 🔹 The critical role of consistency, growth, and a strong support network in long-term success. With practical insights and strategic advice, this episode is a must-listen for estate agents looking to navigate the evolving market with confidence. 🎧 Tune in now to The Complete Agent Podcast! Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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55. Partner Agent Mini-Series - Avocado Property with Ian Macbeth 54:00

10 weeks sitten54:00

54:00

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, Ian Storey and James Kendall catch up on their weeks, discussing the importance of stepping back and taking breaks before diving into a deep conversation with Ian Macbeth of Avocado Property. The discussion explores the challenges facing the estate agency industry today, particularly around communication, recruitment, and the evolving role of brand protection in a competitive market. Ian Macbeth shares the unique approach that Avocado takes—moving away from traditional sales and instead focusing on marketing and consultancy as the core of their model. The conversation covers: 🔹 How Avocado differentiates itself in the industry through a marketing-led approach. 🔹 The importance of recruiting the right agents and maintaining high standards. 🔹 Strategies to support and retain self-employed agents for long-term success. 🔹 Sustainable business models and exit strategies designed to attract venture capital interest. 🔹 The role of lead generation, marketing discipline, and team culture in building a resilient estate agency. Whether you’re an estate agent looking to refine your approach or a business owner considering new recruitment strategies, this episode is packed with insights you won’t want to miss. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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54. Partner Agent Mini-Series - Premium Partner Agency with David Lindley of By Design. 1:08:48

11 weeks sitten1:08:48

1:08:48

Send us a text In this episode of The Complete Agent Podcast, host David Warburton is joined by Ian Storey and James Kendall to discuss the evolving estate agency industry, from sales performance to the impact of partner agency models and the role of education in real estate. Special guest David Lindley, head of By Design, shares insights from running a network of premium estate agents, shedding light on shifting market dynamics, the rise of self-employed agents, and the market share of top brands. The conversation explores the challenges and opportunities of self-employment, the power of personal branding, and strategies for thriving in the premium sector. The discussion emphasises the importance of consistency in marketing, collaboration, and adapting to market demands—key factors for agents looking to elevate their business and achieve long-term success.…

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53. Partner Agent Mini-Series with Alex Pelosi-Buchanan of eXp UK 1:12:25

12 weeks sitten1:12:25

1:12:25

Send us a text In this episode of The Complete Agent Podcast, hosts James Kendall, David Warburton, and Ian Storey reflect on their latest successes in the estate agency world, sharing insights on sales, listings, and client relationships. They are joined by special guest Alex Pelosi-Buchanan , a self-employed agent with eXp, who offers a candid look at his journey in the industry. Alex discusses the challenges and rewards of self-employment, the importance of choosing the right brokerage, and the power of building a personal brand. He shares his experience navigating financial risks, leveraging virtual assistants, and adapting to the evolving landscape of real estate marketing. The conversation also explores the autonomy and flexibility of self-employment, the impact of a strong personal brand, and the emotional highs and lows that come with working independently. A must-listen for agents considering self-employment or looking to refine their approach in today’s market.…

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52. Partner Agent Mini-Series - Partner Agent Perspective w. Special Guest Richard Bray 1:00:43

13 weeks sitten1:00:43

1:00:43

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent podcast, James Kendall is joined by co-hosts David Warburton and Ian Storey, along with special guest Richard Bray, to discuss the world of partner agency in the UK property market. Richard shares his journey from a career in banking to becoming a successful partner agent, providing an honest account of the hard work and dedication required to excel in estate agency. The conversation highlights the importance of building strong client relationships, having a deep understanding of the local property market, and the realities of working as a self-employed agent. Richard also shares insights into the value of community engagement, consistent effort, and utilising effective marketing strategies – particularly the power of video – to gain an edge in a competitive industry. Throughout the episode, Richard reflects on the challenges and rewards of his career, offering practical advice for aspiring agents. He also emphasises the importance of team support, brand consistency, and maintaining the highest standards to succeed in the UK estate agency sector. An essential listen for anyone looking to elevate their career in property. Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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51. Partner Agent Mini-Series with Partner Agent UK Pioneer Perry Power 57:42

14 weeks sitten57:42

57:42

Send us a text Email us succeed@thecompleteagent.co.uk In this episode of The Complete Agent Podcast, host David Warburton teams up with Ian Storey, James Kendall, and special guest Perry Power to dive deep into the truths and challenges of the property industry. This is not your average industry chat – it's a candid, thought-provoking exploration of what it really takes to thrive as an estate agent today. Perry shares his compelling journey, from the struggles of self-employment to building a successful business, offering a behind-the-scenes look at the reality of managing agents and finding the right talent. They tackle the myths surrounding estate agency life, uncovering what success truly looks like and why mindset is everything. The discussion ventures into the evolving partner agency model, the art of balancing brand integrity with growth, and how to create a client-first approach in a world of quick wins. Perry, David, Ian, and James also unpack the often-overlooked shift from managing teams to leading them – a game-changer for anyone aiming to build a lasting legacy. If you're looking for fresh perspectives, real-world insights, and actionable strategies, this episode is a must-listen for anyone in or aspiring to be in the property world. Don't miss it! Join our private Facebook group - https://www.facebook.com/groups/911153513904767/…

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