Ground Transportation podcast

Ground Transportation Podcast

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Proactive Driver Training: Why You Can't Scale Without Documentation and Systems 58:47

6 päivää sitten58:47

58:47

Send us a text Is documentation the missing link in your ground transportation business's journey to scaling? In this episode, Ken and James explore the critical role that documentation, training, and systems play in not only growing your business but also in safeguarding it against potential legal and insurance issues. In this episode, you'll hear: Why initial and ongoing training is not just an expense but an investment crucial for your company's longevity. How training and documentation can make or break your case in a lawsuit. Understanding the risks involved in inconsistent training programs across multiple locations. The importance of keeping up with regulations, especially with the shift to larger vehicles like minibuses and sprinters. How telematics can serve as a valuable tool, but only if it’s actively managed and utilized to reinforce training and safety protocols. Tune in to discover why a culture of safety, underpinned by solid documentation and systems, is indispensable for the sustainable growth of any ground transportation business. Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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🚨 BONUS: Snap a Selfie in Vegas, Score a Podcast Plug! 1:16

10 päivää sitten1:16

1:16

Send us a text 🚨 Get Featured on The Ground Transportation Podcast! 🚨 Want free exposure for your passenger transportation company on The Ground Transportation Podcast? Here’s your chance! 📸 Snap a Selfie – Score a Podcast Plug! 🎙️ If you're attending the CD/NLA show in Vegas between 2/23 -2/26, come find James and Ken in the middle of the showroom floor and enter for a chance to plug your transportation business on the podcast. Here’s how to enter: ✅ Step 1: Snap a selfie with James AND Ken (Double points if you get BOTH in a single photo!) ✅ Step 2: Post it on LinkedIn , Facebook , Instagram , or X & tag/mention the podcast ✅ Step 3: Tune in to our Vegas recap episode on 3/5 to hear the winner announced! ✅ Step 4: If you win, we’ll reach out on the platform you tagged us on for next steps! 🔥 DON’T MISS OUT! Get your selfies, post ’em, and tag us for a shot at the spotlight! LinkedIn: https://www.linkedin.com/company/groundtransportationpodcast/ Facebook: https://www.facebook.com/GroundTransportationPodcast Instagram: https://www.instagram.com/groundtransportationpodcast/ X: https://x.com/GroundTransPod Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Global Expansion and Quality Service: Commonwealth Worldwide's Road to Success 59:16

13 päivää sitten59:16

59:16

Send us a text Unlock the secrets behind building a global ground transportation business with industry veterans Tami and Dawson Rutter from Commonwealth Worldwide. In this episode, Ken Lucci sits down with the Rutters to explore their journey from a single vehicle operation to being a leader in the high-touch global transportation network. In this episode, you'll hear: • How one client interaction catapulted Commonwealth to success • How global networking and attending NLA conferences fueled Commonwealth's growth • Tips for small operators to get noticed by major affiliate networks like Commonwealth. • In-car service expectations for high-touch clients, like maintenance, etiquette, and technology. • The strategic adjustments and cultural values that helped Commonwealth adapt and thrive Whether you're a seasoned operator or just starting, this episode is packed with takeaways that highlight the dedication, relationships, and strategies necessary for success in the ground transportation business. Visit Commonwealth Worldwide: →Website: https://commonwealthlimo.com/ →LinkedIn: https://www.linkedin.com/company/commonwealth-worldwide-chauffeured-transportation/ →Facebook: https://www.facebook.com/CommonwealthWorldwide →Instagram: https://www.instagram.com/cwwlimo/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Driving Sustainability: Tiffany Hinton's Influence on the Future of Ground Transportation 1:02:35

20 päivää sitten1:02:35

1:02:35

Send us a text Can transportation companies become leaders in environmental sustainability? Motev is a prime example. In this episode, Ken and James sit down with Tiffany Hinton, Chief Operating Officer at Motev, to explore her transformative impact on the ground transportation industry and how she leveraged sustainability as a key differentiator. Dive deep into conversations about brand development, the transition to electric vehicles, and the future of autonomous driving in this enlightening discussion. In this episode, you'll hear: Tiffany's journey from a legal background to becoming an operational leader in the transportation space. The pivotal changes Tiffany implemented to streamline operations and improve team morale. The role of electric vehicles in building a unique brand identity for Motev. Insights into the evolving industry demands for sustainability and the corporate shift towards eco-friendliness. Predictions on the impact of autonomous vehicles on the chauffeured service industry and how luxury service will continue to thrive. Connect with Tiffany on LinkedIn: https://www.linkedin.com/in/hintontiffany/ Visit the Motev website: https://motev.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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The RAISE UP Mindset: Athena Grimm’s Blueprint for Business and Personal Growth 55:12

27 päivää sitten55:12

55:12

Send us a text How can your transportation business raise up your community, your team, or even yourself? Hear the fascinating journey of Athena Grimm, who masterfully blends business acumen with personal growth. In this episode, James and Athena sit down for a one-on-one discussion of Athena’s journey growing BAC Transportation in Alaska, her unique partnership with her husband, Charlie, and how her ‘Raise Up’ core values shape their thriving businesses. In this episode, you’ll hear: The first (and second) time Athena drove a limousine Insights into the unique dynamic of working with your spouse and family What it’s like running a transportation business in Alaska The crucial role of core values, encapsulated in their "Raise Up" philosophy and podcast How trust and responsibility are key components of fostering team growth The significance of mentorship and community in both business and personal growth Connect with Athena on LinkedIn: https://www.linkedin.com/in/athena-grimm-724b8529/ Visit the BAC Transportation website: https://www.bactrans.com/ Listen to the Raise Up podcast: https://www.raiseupmindset.com/podcast Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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The 5 Pivots: How Maurice Brewster Built Mosaic Global Transportation from Scratch 1:05:28

5 weeks sitten1:05:28

1:05:28

Send us a text Ever wondered what it takes to transform a single vehicle business into a multimillion-dollar transportation empire? In this episode, Ken, James, and special guest Maurice Brewster recount the fascinating journey of Mosaic Global Transportation. Maurice, the Founder and CEO, shares his incredible story of growth, transformation, and resilience, offering invaluable lessons for both budding entrepreneurs and established owners and operators. In this episode, you'll hear: Maurice Brewster's journey from a vintage Rolls Royce hobby to a leading transportation company. The pivotal decisions that led Mosaic to secure corporate clients like Yahoo and Disney. The crucial role of sales and marketing experience in scaling a business. The importance of a strong operational team, like Maurice's collaboration with his wife, Rhonda. Maurice's take on the future of the industry, emphasizing EVs and sustainability. Join us to unlock the secrets behind Mosaic's spectacular growth and discover actionable advice to elevate your own business. Connect with Maurice on LinkedIn: https://www.linkedin.com/in/maurice-brewster-92a551b/ Visit Mosaic Global Transportation's website: https://www.mosaicglobaltransportation.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Mastering Customer Service in Chauffeured Transportation: Insights from Tom Halsnik 54:01

6 weeks sitten54:01

54:01

Send us a text In this episode, James Blain sits down for a candid one-on-one conversation with Tom Halsnik from Walsh Chauffeured Transportation. They explore strategies for creating value for clients, maintaining consistent service quality, and effectively managing passenger interactions. In this episode, you’ll hear how Tom: Entered the industry in 1991 by driving a limousine for a client who had lost his license due to DUIs Initially operated without a formal company, handling overflow work from other businesses Became one of the top chauffeurs at Julie's Limousine by excelling with difficult clients Transitioned to working as a private chauffeur for the founders of Outback Steakhouse Eventually started his own business, Black Pearl Limousine Merged his companies under a single brand, streamlining his business operations Connect with Tom Halsnik on LinkedIn : https://www.linkedin.com/in/tom-halsnik-69886445/ Visit Walsh Chauffeured Transportation : https://walshlimo.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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The Story of Chauffeur Driven (and a preview of CD/NLA Vegas 2025) with Chris Weiss 1:12:09

7 weeks sitten1:12:09

1:12:09

Send us a text Hear the story behind the industry-leading publication, Chauffeur Driven and preview the upcoming CD/NLA show in Vegas between 2/23 and 2/26. In this episode, Ken and James sit down with Chris Weiss, President and Publisher of Chauffeur Driven. In this episode, you’ll hear: Hear the fascinating story of 'Chauffeur Driven,' from its origins to its imminent transformation. Learn how consolidating efforts with the NLA has streamlined industry events and unified operators Learn how to maximize networking opportunities, gaining new insights, and building lasting business relationships. Get all the details about the upcoming trade show in Las Vegas from February 23-26 at the Paris hotel Connect with Chris on LinkedIn: https://www.linkedin.com/in/chrisweiss2/ Visit Chauffeur Driven’s website: https://www.chauffeurdriven.com/ Register for CD/NLA Vegas 2025: https://cdnlavegas.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Turning a Taxi Business into a Mini Bus Empire, with Jess Sandhu 49:44

8 weeks sitten49:44

49:44

Send us a text Discover how a family transportation business transformed its fleet for profitability and sustainability. In this episode, Ken and James explore how Jess Sandhu and his family strategically shifted their business from limousines to school and mini buses, navigating economic changes and market demands. Jess also shares his insights on leveraging technology and maintaining strong business relationships. The Sandhu family made a strategic pivot from limousines to 24 and 32-passenger buses, focusing on school transportation. During COVID-19, they effectively managed driver shortages and adhered to new guidelines, thanks to pre-existing relationships with schools. Jess emphasizes the importance of using technology, such as customized CRM tools, to enhance operational efficiency and reduce costs. Maintaining minimal overhead and avoiding debt has kept the business profitable with low driver turnover. Adaptability, strong business relationships, and placing employees in roles suited to their strengths have been key to the company's success. Connect with Jess: https://www.linkedin.com/in/jess-sandhu-88aaa9132/ Visit A&A Limousine and Bus Service: https://a-alimo.com/Home/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Robo-Taxis & Regulations: Predictions on The Future of Transportation, with Matthew W. Daus 1:10:15

9 weeks sitten1:10:15

1:10:15

Send us a text In this episode, Kenneth Lucci dives deep into the evolving landscape of transportation with the esteemed Matthew W. Daus, who brings a wealth of experience in transportation regulation, law, and autonomous vehicle technology. Learn about the emerging trends, challenges, and innovative solutions shaping the industry today. In this episode, you’ll hear: How Matthew W. Daus found his way into the transportation industry Why driver telematics are critical to reducing fleet insurance claims The pending impact of autonomous vehicles The secret to Uber’s improved safety and insurance management. Predictions for the future of robo-taxis and shared mobility models Regulatory hurdles and potential business strategies for AVs Join us as we explore the future of ground transportation with one of the foremost experts in the field. Connect with Matthew on LinkedIn: https://www.linkedin.com/in/mattdaus/ Visit Wendels Marx: https://www.windelsmarx.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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From Real Estate to Limousines: Diane Forgy's Path to a $6 Million Company 48:44

10 weeks sitten48:44

48:44

Send us a text How can a small family-run limousine business skyrocket to multi-million dollar success? In this episode, Ken Lucci sits down with Diane Forgy, President of Wheatland Enterprises to discuss her transformative journey in the ground transportation industry. From overcoming early challenges and learning key management skills, to implementing effective branding and diversification strategies, Diane shares the invaluable lessons that propelled her company to new heights. In this episode, you’ll learn: Diane's critical hire of a dispatch/operations manager and how this decision accelerated her understanding of logistics and management. The importance of diversifying the client base to prevent over-reliance on a single revenue stream. Strategic moves that led to securing major hotel contracts, including the Ritz Carlton, Fairmont, and Intercontinental. How owning property and building financial health through traditional financing contributed to sustained business growth and wealth-building. Diane's advice on staying humble, understanding financials, and preparing for economic downturns to maintain business resilience and achieve long-term success. Connect with Diane on LinkedIn: https://www.linkedin.com/in/dianeforgy/ Visit Overland’s website: https://www.kclimo.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Video Marketing for Chauffeured Transportation Companies, with Sam Emam 45:39

11 weeks sitten45:39

45:39

Send us a text Unlock the potential of video marketing for your ground transportation business without breaking the bank. In this episode, Ken and James sit down with Sam Emam, Co-Founder at Special 1 Media to explore practical strategies for creating impactful video content, even on a budget. They take a look at how to use storytelling to enhance marketing efforts and discuss the balance between professional and user-generated content. In this episode, you'll learn: Why sometimes your iPhone is just as good as a high-end photoshoot How you can maximize your video content with shorter, more impactful clips Why featuring people in marketing videos humanizes your brand and resonates with buyers How to differentiate your brand with custom, location-specific images Other ways you can do more, with less using your available resources Connect with Sam on LinkedIn: https://www.linkedin.com/in/sam-emam/ Visit Special 1 Media: https://www.special1media.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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The Customer Experience: From the First Phone Call to the Final Thank You, with Bruce Heinrich 48:50

12 weeks sitten48:50

48:50

Send us a text Discover the secrets behind delivering an exceptional customer experience in the luxury transportation industry. In this episode, Ken and James welcome back Bruce Heinrich, Founder and CEO of LEADER Worldwide Chauffeur Services and PAX Training to explore the process from the first phone call to the final thank you, ensuring every interaction turns into a memorable journey for clients. Importance of avoiding sensory violations, such as excessive noise and strong odors, to create a pleasant passenger environment. The critical role of building rapport and trust during initial client interactions, moving beyond just quoting prices. How quality service and attention to detail can increase tips and secure client loyalty. Significance of personalized service experiences and proactive follow-up actions to differentiate from competitors. Utilizing data-driven evaluations over assumptions to make informed operational decisions and maintain high service standards. Connect with Bruce on LinkedIn: https://www.linkedin.com/in/bruceheinrich/ Visit LEADER Worldwide's website: https://www.leaderlimo.com/reservation/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Step Out of the Driver’s Seat: How to Scale Beyond 1-2 Vehicles 59:27

13 weeks sitten59:27

59:27

Send us a text Build a thriving transportation business that keeps moving forward when you get out from behind the wheel. In this episode, Ken and James share essential strategies for scaling beyond 1-2 vehicles to becoming a successful business owner in the ground transportation industry. Key Takeaways: Great customer service and building trust from the first trip is vital for securing repeat business and reputation. Collaboration and learning from other industry experts can strengthen your business, highlighting that success in the ground transportation industry comes from being cooperative rather than cutthroat. Effective processes for training, onboarding, and operations are crucial to scaling your business beyond one or two vehicles. Understanding your cost structures and ensuring early profitability are necessary for sustainable growth. James keeps a pack of Wrigley’s Doublemint Gum at his desk to remind him of the importance of investing in marketing, even during economic downturns. Subscribe to the show and leave a rating and review. Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Why Join a State Association? Insights from Industry Leader Mike Rose 49:03

14 weeks sitten49:03

49:03

Send us a text Join us in exploring the immense value of state association involvement and its transformational impact on the limousine and ground transportation industry. In this episode, Ken and James welcome Mike Rose from My Limousine Service to share insights from his remarkable career journey and his leadership within the industry. In this episode you'll learn How Mike leaned in to market demands, especially during the COVID-19 pandemic where he used downtime to re-tool his business. How Mike applies his firefighter and 911 call center experience to building his chauffeur business Why culture is important, and how your office can be part of the client experience How the industry is shifting from competitive to collaborative among operators, driven by association initiatives How training and safety programs can affect the ongoing insurance crisis, including rising rates Insights into the lagging technology advancements in the transportation industry and the necessity for modernization to enhance efficiency and client experience. Connect with Mike on LinkedIn: https://www.linkedin.com/in/mike-rose-7526019/ Visit My Limo website: https://www.mylimo.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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The Profit Equation: What Does the Perfect Chauffeur Company Look Like? 43:43

15 weeks sitten43:43

43:43

Send us a text Growth for the sake of growth is the ideology of the cancer cell. For a chauffeured transportation company, it should be growth for the sake of profit. In this episode, Ken and James dive deep into the economic framework of ground transportation businesses and breaking down the “profit equation” into its component parts. Drawing from the analysis of 250 companies, Ken shares insights that differentiate thriving businesses from those merely surviving. Key takeaways from this episode: Maintaining a profit equation is critical, with operational costs ideally no more than 55% of total revenue. Understanding the importance of balancing the owner’s salary with annual distributions to ensure financial health. Diversification in services and fleet to maintain higher gross margins and reduce operational risks. The significance of pricing strategy based on actual costs rather than competing with lower-priced models. The need for consistent W-2 income for securing loans and retirement planning, aligning with IRS recommendations. Take the next step and apply these insights to your business. Enroll in the Driving Financial Success program today: https://www.drivingtransactions.com/financialsuccess Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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The Door-to-Door Experience: Corporate Travel Trends and Technology, with Susan Lichtenstein 53:36

16 weeks sitten53:36

53:36

Send us a text It’s no longer air vs ground transportation. It’s all one experience from the minute the passenger steps out their door to the minute they arrive back. In this episode, Ken and James sit down with Susan Lichtenstein , VP of Sales at HQ , to shine a light on trends and technology in the corporate travel industry. In this episode, you’ll learn: How technology can help operators modernize their business, allowing for real-time vehicle tracking, automated expense management, and enhanced safety measures. Why operators must think of the entire passenger experience What to expect from self-driving cars, robotic transportation systems, and the continued growth in electric vehicles and micro-mobility solutions. Why the industry needs more women and diversity in leadership roles to foster innovation and improve customer experience. Connect with Susan on LinkedIn: https://www.linkedin.com/in/susanlichtenstein/ Visit the HQ website: https://hqtravel.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Is the Luxury Service Experience On Life Support? 55:48

17 weeks sitten55:48

55:48

Send us a text A majority of corporate travelers believe customer service in the industry has drastically declined. In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and industry standards. In this episode, you'll learn: • Why customers won't remember what you did, but rather how you made them feel. • Examples of good and bad service in the chauffeured transportation industry. • The three layers in the "pyramid of success" used in PAX Training's program. • Why it's important to anticipating customer needs • Why maintaining high standards post-pandemic is so challenging for operators. • And much, much more... Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Proactive Ways to Manage Rising Insurance Costs, with Mike Marroccoli 51:44

18 weeks sitten51:44

51:44

Send us a text Don’t let skyrocketing insurance rates break your business. In this episode, Ken and James sit down with Mike Marroccoli, Principal at EPIC Insurance Brokers & Consultants. They explore the impact of rising insurance costs in the transportation industry, emphasizing the crucial role of safety culture and risk management in keeping premiums manageable. In this episode, you’ll learn: Why the industry is currently in a "hard market," causing elevated premium rates due to increased reinsurance costs and high claim payouts, including "nuclear verdicts." Why minor accidents can lead to more severe incidents, reinforcing the notion that "frequency breeds severity." How the use of telematics and cameras in vehicles can mitigate risks and protect against fraudulent claims, despite initial privacy concerns. Why companies should be diligent about reporting all potential claims, even minor incidents, to avoid future complications and ensure early settlement possibilities. How brokers play a critical role in managing insurance needs, advocating for clients by thoroughly assessing risks, negotiating with carriers, and ensuring timely policy renewals. Connect with Mike on LinkedIn : https://www.linkedin.com/in/michaelmarroccoli/ Visit Epic Brokers website : https://www.epicbrokers.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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2024 CD/NLA Show Recap: Navigating Industry Challenges and Opportunities 54:38

19 weeks sitten54:38

54:38

Send us a text Experience the evolving landscape of the ground transportation industry. In this episode, Ken and James recap their experience at the 2024 CD/NLA show in Washington, DC. They cover pressing topics from industry growth concerns to the competitive threat posed by ride-sharing giants like Uber and Lyft. In this episode, you’ll learn: Why airports are critical for the industry's survival, and the threats that could stop it from happening How many Fortune 500 companies use Uber’s executive service portal, and what that means for operators Why telematics and cameras are critical to combat high insurance costs Why the industry needs to prioritize technological integration, like improving app interfaces to compete with TNCs How to leverage state and local association involvement to grow affiliate work Conference website: https://www.cdnlashow.com/ Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Rethinking Rideshare: How InDrive is Poised to Take On Industry Giants, with Adam Warner 43:49

20 weeks sitten43:49

43:49

Send us a text How can chauffeured transportation businesses compete with rideshare giants Uber and Lyft? Strap in as Ken and James explore how inDrive is disrupting the status quo with Adam Warner, Operations lead at inDrive. In this episode, Adam shares how inDrive is addressing wage discrimination and operational fairness in the gig economy, particularly in emerging markets. In this episode, you’ll learn: How inDrive allows passengers and drivers to negotiate fares directly, ensuring transparency and fair wage distribution. How inDrive is expanding into regions like India, Egypt, Latin America, and now Miami. Why inDrive is focused on providing economic transport solutions rather than nightlife riders. How drivers are able to see what passengers pay and set fair rates. Adam’s experience being personally involved in launch operations, including rigorous driver background checks and a focus on quality recruitments. Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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From Taxis to Limousines: Insights From Brett Barenholtz and the Benefits of Association Involvement 54:59

22 weeks sitten54:59

54:59

Send us a text In this episode, Ken and James are joined by Brett Barenholtz, CEO of Above All Transportation and President of the National Limousine Association. Brett shares his journey from expanding his family taxi business to leading significant mergers and acquisitions, emphasizing the value of collaboration and the role associations play in personal and professional success. In this conversation, you'll learn: - How fostering trust among partners and clients can make or break your business's foundation. - How the pandemic reshaped fleet management strategies and operational overheads for long-term sustainability. - How Brett’s views the importance of building a collaborative industry ecosystem, fueled by his own experiences and mentorship. - How the National Limousine Association supports limo business owners, from lobbying efforts to educational opportunities. - Practical advice on leveraging associations, attending industry shows, and joining "20 groups" for a robust professional network. Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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Lessons in Luxury: Bruce Heinrich’s Guide to Chauffeur Excellence 45:52

24 weeks sitten45:52

45:52

Send us a text Do you have what it takes to build a luxury transportation service brand? In this episode, Ken and James sit down with Bruce Heinrich to unveil the secrets of building a luxury service brand in ground transportation. They explore the importance of company culture, employee respect, and quality service as the cornerstones of success. In this episode, you'll learn: Why company culture is critical What to look for when hiring drivers Why you should treat employees with respect How you can apply lessons from Ritz Carlton training program Why you should invest in ongoing training and education Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

Ground Transportation Podcast

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The Inflection Point: Expanding or Surviving in Chauffeur Transportation 40:35

26 weeks sitten40:35

40:35

Send us a text The transformation in ground transportation is happening faster than you think—what will set you apart in a fiercely competitive industry? In this episode, Ken and James dive into the pivotal changes reshaping the ground transportation landscape. They explore how service quality influences customer loyalty, the impact of Uber and other ride-share platforms, and strategies to elevate your service to attract discerning clientele. In this conversation, you'll learn: How mediocre service can be more damaging than bad service and how exceptional experiences leave lasting impressions. Whether the chauffeur transportation industry is expanding, or operators are battling for the same market share Why 40% of firms didn't survive 2020, but 80% of those who did are now performing better financially with the right strategies. Why the blurred line between Uber Black and chauffeur services is a challenge How rising operational costs and the need for unique customer experiences are reshaping the market Connect with Kenneth Lucci , Principle Analyst at Driving Transactions : https://www.drivingtransactions.com/ Connect with James Blain , President at PAX Training : https://paxtraining.com/…

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