IPhone In Business: Customer Stories Enterprise podcast

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The Agile Brand with Greg Kihlström®

1
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

14 päivää sitten22:42

Toista Myöhemmin

Listat

Tykkää

Tykätty

22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

iPhone in Business: Customer Stories Enterprise

Jaa

Sarjan koti•Feed

Learn how large businesses are using iPhone to improve the way they work. Brought to you by the Apple iPhone in Business team.

34 jaksoa

#Business #IOS App #Video #Apple

iPhone in Business: Customer Stories Enterprise

updated 9 vuotta sitten

Jaa

Sarjan koti•Feed

Learn how large businesses are using iPhone to improve the way they work. Brought to you by the Apple iPhone in Business team.

34 jaksoa

#Business #IOS App #Video #Apple

Kaikki jaksot

1
Tokyo Metro 3:39

9 years sitten3:39

3:39

Considered one of the safest subway systems in the world, Tokyo Metro uses iPad, iBeacon, and iOS to help maintain its spotless reputation.

1
British Airways: Operations 2:00

9 years sitten2:00

2:00

Discover how British Airways uses iPad and custom iOS apps like iLoad Direct to improve the turnaround time of an aircraft.

1
British Airways: Customer Service 1:50

9 years sitten1:50

1:50

Learn how British Airways has improved its commitment to service by deploying iPad devices with custom iOS apps to its customer service agents globally.

1
British Airways: Feature Profile 3:40

9 years sitten3:40

3:40

Learn how British Airways has embedded iOS technology into all lines of its business from the ground staff up, improving customer service and increasing operational efficiencies.

1
Banyan Tree 2:03

9 years sitten2:03

2:03

Banyan Tree uses iPhone and iPad to run their growing retail business, selling women's clothing, gifts, and its own line of fashion apparel and accessories. From point-of-sale to employee time cards and accounting, iOS and third-party apps keep the business running seamlessly and accurately.

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Ochsner Health System: Secure Patient Data 1:18

9 years sitten1:18

1:18

Discover how patient data is securely managed and transmitted from iOS devices to Ochsner’s data servers, powering a new era in data-driven healthcare.

1
Ochsner Health System: Out-Patient Monitoring 2:54

9 years sitten2:54

2:54

See how iPhone, Apple Watch, and connected devices are helping patients capture and share their health data from home, providing a new tool in the fight against chronic disease.

1
Ochsner Health System: Hospital Profile 3:23

9 years sitten3:23

3:23

At Ochsner Health System, doctors, nurses, and patients use iPhone, iPad, Apple Watch, and a suite of apps from Epic to keep informed and in touch around the clock. From the beginning of a hospital stay to a patient's timely release, patients and staff share access to test results, schedules, medication information, and more.…

1
Harcourts 3:46

10 years sitten3:46

3:46

International real estate company Harcourts sells and manages thousands of properties each year. A set of custom iOS apps help sales consultants deliver rich, personalized customer experiences and access real-time data to support buying and selling decisions.

1
Network Rail 3:06

10 years sitten3:06

3:06

Network Rail operates, maintains 20,000 miles of track in Britain and is the fastest-growing rail network in Europe. Custom iOS apps for iPhone and iPad help streamline maintenance operations and improve safety for employees and passengers.

1
Schindler: Feature Profile 3:46

10 years sitten3:46

3:46

Schindler manufactures, installs, and maintains elevators and escalators around the world. iPad, iPhone, and custom iOS apps make work easier and safer for its 50,000 employees while revolutionizing customer service.

1
Schindler: Sensor Technology 2:32

10 years sitten2:32

2:32

Sensors attached to Schindler escalators and elevators send more than 200 million messages per day to back-end connectivity systems. This data is processed and then delivered to technicians in the field through a custom iOS app called FieldLink.

1
Schindler: Workplace 2:32

10 years sitten2:32

2:32

Schindler equipped its field technicians with a digital tool case that taps into critical systems and data powered by iOS and custom apps enabling service technicians to predict and prevent problems before they occur.

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SKF: The Results 2:56

10 years sitten2:56

2:56

Follow a day in the life of and SKF sales engineer to learn how iPad and custom iOS apps help them provide better support and service to customers in the field.

1
SKF: The Vision 2:13

10 years sitten2:13

2:13

SKF custom apps make factories run more efficiently, sales more seamless, and service calls more productive. Learn how they turned their vision for a mobile workforce into reality.

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iPhone in Business: Customer Stories Enterprise

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