EP228: Cruising to Excellence: Customer Service Secrets Paul Rutter

PROFIT With A Plan

🌟 Ahoy, fellow entrepreneurs and business enthusiasts! 🌟. (I had a lot of fun with this description.let. me know if you like it)

Join us on this captivating episode of "Profit with a Plan" as Marcia Riner, the captain of Infinite Profit Consulting, welcomes a true customer service maestro, Paul Rutter. But this isn't your ordinary chat; it's a deep dive into the world of luxury cruise management and the secrets to exceeding customer expectations.

🚢 Cruise Industry: More Than Transportation 🚢

Discover why the cruise industry isn't just about moving people from point A to B; it's about creating unforgettable memories. Paul and Marcia unveil the unique challenges of serving customers 24/7, and why "perfect" is merely the beginning of excellence. 🛳️ Competing Beyond Price Tags 🛳️ In today's competitive market, price alone won't cut it. Paul and Marcia decode the winning formula: personalized experiences, knowing your customers by name, and exceptional service. It's not about being just another business; it's about becoming a community favorite.

💌 Personalized Service Strategy: It's a Game Changer! 💌

Marcia and Paul spill the beans on personalization secrets that set you apart in a commoditized market. Think personalized notes, heartfelt phone calls, and yes, even strategic emails.

💍 Wedding Hosting on the High Seas 💍

Paul reveals the challenges of hosting weddings on cruise ships, especially during hurricane season. Learn how empathy, quick problem-solving, and making things right, even when it's not your fault, can save the day.

🌟 Exceeding Expectations: The Golden Rule 🌟

Perfect is good, but exceeding expectations is even better. Hear Paul and Marcia's golden advice on delivering more, showing empathy, and leaving lasting impressions that lead to loyalty.

🔮 Anticipating Needs: A Proactive Approach 🔮

Discover why being proactive and prepared is your secret weapon for customer satisfaction. From extra hoses in an auto repair shop to ample food supplies on a cruise ship, it's all about staying ahead.

💪 Customer Service Empowerment 💪

Empower your employees to take charge of customer issues. Learn how to provide immediate solutions, create a positive experience, and enjoy the benefits of repeat business and referrals.

🚀 Business Strategies and Themed Cruises 🚀

Paul shares insights from his book, "You Can't Make This Ship Up," and invites you to connect with him on LinkedIn. Plus, dive into the world of themed cruises and their fantastic potential for bonding and marketing.

Check out https://www.PaulRutterSpeaks.com for his books and other valuable information ⚓🌊 ______________________________________

Want a 45% boost to your net profit?.Join Marcia's new training, "30-Day Profit Booster". Just by following a simple 3-step method that doesn’t require chasing more customers. This quick & easy profit-boosting strategy can be done without spending more on marketing, hiring additional staff, or working longer hours. Go check out https://www.30dayprofitbooster.com for this free training and valuable information

Please subscribe & ring the bell for reminders about next week's show

About Marcia: She is a business growth strategist who helps business owners double and triple their revenue, profit, and the value of their company. In fact, she is able to show prospective clients a clear pathway to profit and an impactful ROI for working here before hiring her firm. Through her proven Profit Booster™️ strategies, she gets results.

Marcia is the CEO of Infinite Profit Consulting and can be found at https://www.InfiniteProfitConsulting.com

Got questions? Text Marcia @ [phone] ♾️