Back to Basics and the Guest Experience w/ Claudia Meglin
Manage episode 394780159 series 3510016
On this episode of Hospitable we get back to the basics of hospitality… the guest experience.
We sit down with Claudia Meglin, Director at CMC Software and Global Director of Systems at Generator, as she shares her insights and experiences in using technology to enhance the guest journey. We discuss the challenges of connecting different systems and the importance of data privacy in the age of AI. Join us as we explore the future of hospitality and how technology can revolutionize the industry.
Claudia emphasizes the importance of experiencing a hotels operational processes and shares her passion for those "aha" moments when things click into place.
Tune in to hear more of Claudia’s journey + get back to basics of the hotel guest experience!
Don’t forget to subscribe and review.
Timestamps:
00:00:00 - Importance of Hotel Operations Insight
00:00:35 - Introduction of Guest Claudia Meglin
00:02:10 - Claudia's Career Journey in Hospitality
00:07:44 - Differences Between Boutique Brands and Big Chains
00:10:02 - Training and Empowering Hotel Staff
00:14:36 - Hospitality Trends for 2024
00:18:16 - Balancing Digital and Traditional Guest Experiences
00:22:31 - Back to Basics: Training for 2024
00:27:03 - Initiatives and Training Focus for 2024
00:30:49 - Evolution of Hotel Technology Post-COVID
00:33:39 - Seasonal Dynamics in Hospitality
00:35:12 - Anticipating AI's Practical Use in Hospitality
00:38:03 - Claudia's Connection with Omniboost
00:41:01 - Omniboost's Growth and Future Plans
00:42:42 - Closing Remarks and Contact Information
Connect:
- Omniboost: www.omniboost.com
- Rob Napoli: https://www.linkedin.com/in/robnap/
- Claudia Meglin : https://www.linkedin.com/in/claudia-meglin-377766a7/
- CMC Hospitality Software: https://www.linkedin.com/company/cmc-hospitality-software-ltd/
- Generator: https://staygenerator.com/
Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com
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