123 - How Diversity Shapes Thriving Work Environments in Tech - Parul Bhandari

Women in Customer Success Podcast

My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc.
Parul is a Customer Success startup advisor and consultant based in Chicago. She draws from her collective background to design CS organisations that can be scaled successfully, to drive CS as a profit centre, and to drive value exchange and retention. Parul founded two organisations, CustomerXSuccess, where she provides advisory services to SaaS startups and coaching to CSMs, and the community South Asian Success, a global, professional community focused on the South Asian experience.
We talk about:

• Being a mom and a CEO
• Mentorship - professional and personal guidance
• Embracing gender, race, age and diverse backgrounds
• Hiring diverse talent
• The current job market

Listen now and learn how we can all contribute to creating a more inclusive world by supporting diverse voices and perspectives.

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This episode was brought to you by Vitally.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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• Website - womenincs.co/podcast
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Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Luvut

1. 123 - How Diversity Shapes Thriving Work Environments in Tech - Parul Bhandari (00:00:00)

2. Embracing Diversity in Tech Careers (00:00:01)

3. Embracing Diversity in Career Backgrounds (00:12:54)

4. Evolution of Mentorship and Parenthood (00:23:02)