Digging into the people, ideas, trends and opportunities that are driving the travel industry forward. Join hosts Gilad Berenstein and Cara Whitehill for the hot takes, contrarian viewpoints, and fresh perspectives from the most interesting thinkers and doers in the sector.
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Salon: The State of Innovation - VC, Corporate VC and Venture Studios
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Following up from our Season 1 episode on the investor perspective in travel tech, we bring you the latest from the front lines of venture capital and corporate innovation. What, if anything, has changed for the ecosystem in the past year? Are we bullish or bearish on where the innovation market is heading for travel, hospitality and mobility? If y…
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The season finale is here! Episode 10 wraps up with some special guests to help us check in on the latest goings-on among all the hot topics we covered in Season 1. Cliffhangers abound... What's next with NDC, loyalty program changes, regulatory trends, and all things AI? Luxury and Zillennials, venture capital funding (or lack thereof?) and the fu…
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AI: What We Know So Far, Part 2 - The Big Guys
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59:10
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59:10
This week we continue our deep dive into what we know so far about AI, and how it’s being used, being disruptive, being overestimated and perhaps underestimated across the travel ecosystem. In our last episode we spoke to two startup founders who have incorporated AI into their applications to get the perspective of the early-stage company and how …
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AI: What We Know So Far, Part 1 - The Startups
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57:43
It’s been a little over a year now since ChatGPT burst on the scene like a cannonball into a pool, soaking us all. The initial waves have settled down, giving us a chance to see what kind of ideas and applications are making the best use of this fascinating technology. And while AI isn’t exactly new, the democratized access to it that ChatGPT intro…
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Social Commerce & the Zillennial Set: A New Paradigm for Travel?
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1:07:32
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The way we travel has evolved pretty dramatically since the pandemic. The traditional “Dream/Plan/Book/Go/Share/Repeat” lifecycle has essentially been replatformed as a result of macro trends like the shift to remote work, multiple rounds of stimmie checks, a growing loneliness epidemic, and an acute appreciation for authenticity and sustainability…
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The loyalty program as we know it was pioneered by American Airlines over 30 years ago. A lot has changed since then. As travel has become commoditized in many areas, suppliers and retailers have become more innovative and creative about attracting, retaining, and rewarding customers. While customers have become savvier about maximizing and sometim…
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Emerging Business Models in Travel Tech
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57:58
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57:58
To paraphrase Lenin (Vladimir, not John), “there are decades where nothing happens, and then there is NDC”. For those of us who have worked in travel tech for more than a few years, it may feel like decades are suddenly happening in months, if not weeks. And it’s not just technology innovations like NDC and AI that are shaking things up. The pandem…
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What's Next for Luxury Travel?
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The luxury travel segment has always been about high-touch service and premium experiences. In a rapidly changing post-pandemic world where AI turns the service model upside down, over-the-top experiences collide with sustainability concerns, and a renewed appreciation for authentic engagement fosters an even more fragmented landscape of travel pro…
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Investor Perspective: Why is VC in Travel so Tough?
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51:41
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51:41
When it comes to sexy startup ideas, the travel sector usually ranks at the head of the class. Nearly everyone travels, and thus can relate to the pain points that stem from the challenges inherent in an industry driven by legacy tech platforms, fragmented data, and unsophisticated business models. It’s an industry desperate for disruption. Even so…
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Destination Marketing: Where Are We Headed?
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56:38
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56:38
Destination marketing is one of the biggest forces powering the travel industry that we rarely talk about. It’s the Goliath economic influencer hiding in plain sight, using its invisible hand to directly and indirectly guide the way we think about where to travel, how to travel, and what we do once when we get there. And it’s an industry in tremend…
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Innovation vs. Regulation
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Guest Mark Farrell joins the pod to talk about balancing the need for innovation against the need for regulatory guardrails to keep us safe and ensure fair competition. Mark is uniquely qualified to weigh in on this topic given his role as Managing Director at Thayer Ventures, a leading VC firm focused on the travel, transportation and hospitality …
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