Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).
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590: Streamlining Business with Addigy: A Strategic Shift
53:09
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In this episode of Command Control Power, the hosts discuss leveraging Addigy to replicate some features of Watchman Monitoring, particularly focusing on business efficiency. Jerry initiates the topic by sharing his experience of transitioning from Watchman to Addigy due to development and costs. He highlights the useful features of Addigy, such as…
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589: Navigating Business Management with Benjamin Morales of Cirrus Partners
53:39
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53:39
In this episode of Command Control Power, hosts dig into the business acumen of Benjamin Morales, owner of Cirrus Partners. Benjamin discusses his journey from being an educator in the Pacific Northwest to owning a small MSP company in Madison, Wisconsin. He elaborates on the challenges of managing a team, hiring and firing employees, and transitio…
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Best Of CCP - Dante's Ring Of Sonos
48:18
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48:18
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Joe Saponare, Sam Valencia & Jerry Zigmont
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587: Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure
54:37
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54:37
Thanks to our VIP Sponsors! Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure In this episode, the hosts discuss a series of challenging client issues, including how to recover a deleted Google Calendar, the complexities of managing network loops with Sonos devices, and the frustrations of dealing with unreliable…
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586: A Beer Lover's Adventure and Tech Talk: Exploring European Brews and New Mac OS Updates
55:13
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55:13
In this episode, the hosts discuss various topics from a recent travel experience in the Netherlands and Belgium, highlighting amazing Trappist beers and unique beer brewing technologies. They also dive into the new features and implications of the latest Mac OS release, Sequoia, including the practical uses of Apple's new password app, send later …
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585: Interview With Ben Greiner founder of Forget Computers, Apple champion and growth advisor at Addigy
56:47
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Join us as we welcome back Ben Greiner, founder of Forget Computers and Apple champion and growth advisor at Addigy. In this engaging discussion, Ben reflects on his over 20-year journey in the Apple MSP world, the evolving landscape of IT management, and his role at Addigy. Ben shares insights on the integration of Apple-focused services into larg…
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Best Of CCP - 325: Interview With John Moder of Crisp Solutions, LLC
52:10
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Joe Saponare, Sam Valencia & Jerry Zigmon
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583: Apple's Privacy Paradox & iPhone Lost At Sea
54:36
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54:36
This podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provi…
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582: Mercury Retrograde and Tech Troubles: Is There a Connection?
59:10
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59:10
Jerry and Sam discuss issues with Zoom’s SMS campaign requirements and RingCentral’s lack of shared SMS functionality. Jerry also shares his frustration with RingCentral’s call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. …
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Best Of CCP - 221: DMARC, Eero's & Toupee's
34:25
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Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC polic…
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580: Mission Critical: The Power Struggle
53:23
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53:23
In this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sa…
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Best Of CCP - Interview With Adam Engst Of the TidBITS Content Network
51:45
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This week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that …
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578: Tech Upgrades, MFA Madness and More!
1:00:49
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1:00:49
Topics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to $279. -Jerry is running macOS Sequoia on his daily driver. -Each year, the path of how users upgrade is a hot button topic. -Sam likes Erase-install from Graham Pugh. -A minimum point release is a safe b…
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577: Positivity and Practical Tips: Navigating Tech Challenges with New Insights
55:08
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55:08
In this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's…
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576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone Else
41:52
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41:52
In this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations…
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Best Of CCP - 224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology Group
1:03:45
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1:03:45
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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574: Backblaze to the Future & Proofpoint Pandemonium
56:18
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56:18
Topics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze’s maintenance schedule happening in the middle of a work day? -S…
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573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst
1:31:17
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In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network, joins us for an in-depth conversation about the technological breakthroughs, societal i…
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Best Of CCP - 366: Do You Think I'm An Idiot?
36:59
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36:59
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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571: The ACEs 2024 Debrief We Never Knew We Needed
51:05
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In this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is hi…
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Best Of CCP - 176: "Cat Videos Are Never Wasted, My Friend" with Tom Bridge Of Technolutionary, LLC
1:02:37
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The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technolog…
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569: Tech Fails and Tail Wags: Command Control Power Gets Personal
52:03
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52:03
Thanks to our VIP Sponsors! Topics: Day in the Life: We talk busy schedules and naps on trains. Joe talks about his concert adventures and the power of naps. One of Joe’s client has an issue with the mail preview pane. Sam is a glutton for punishment by continuing to use Apple Mail and Calendar for Exchange. The ongoing debate (or is it?): PCs are …
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Best Of CCP - 467: Interview with Brian Best from BestMacs and Mac-MSP Gruntwork
1:29:17
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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567: Shelley Watson of DBQ Technology - Evolving Careers and Combating Industry Biases
56:24
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56:24
In this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares…
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Best Of CCP - 071: Adware & Malware Focus with Thomas Reed of TheSafeMac and AdwareMedic
53:21
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53:21
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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565: Interview with Michael Thomsen of Origin84 - Client Tune-Up: Post-Pandemic
1:10:58
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1:10:58
Michael Thomsen, founder of Origin 84 sits down with us once again to have a long overdue conversation. Michael shares how he and his company has faired since the pandemic. Will Joe miss ACES for his 20th wedding anniversary? While in town for ACES 2024, Michael will take the opportunity in to do some fascinating work and experience the Grand Stair…
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564: Interview with Jason Dettbarn, Founder & CEO at Addigy
50:49
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50:49
Anyone going to ACES Conference in Salt Lake City? I decided I couldn't miss it, so now I'm going! And had this idea... 👕 Get a free Cmd Ctrl Pwr sticker with this one weird trick! 👉 Come to ACEs Conference wearing your CCP t-shirt, and look for Sam or Joe, and we’ll give you a free sticker! 🛒 Need a new CCP shirt? Order now for delivery in time fo…
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In Memory of Charles Edge: A Conversation Revisited
48:59
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Beloved Author and Apple Authority Passes Away The Apple community mourns the loss of Charles Edge, a renowned author and expert who dedicated his career to empowering users with knowledge. Charles was a cornerstone for many Apple enthusiasts. His acclaimed book series, "Take Control of OS X Server," provided users with clear and comprehensive guid…
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563: The Cloud is Cloudy: Why On-Premise Backup Might Be Your Sunshine
53:39
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53:39
Command Control Power is doing live broadcasts! Become a patron today to participate in our livestreams. How do you protect domains that do not have email? Here are the key points: -Email addresses can be spoofed to appear as if they are coming from a different domain. This can be used for phishing attacks. There are several ways to protect domains…
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Best Of CCP - 120: Shelley Watson of Wheelwrights, LLC - Managing Your Business
1:07:20
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1:07:20
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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561: UniFi-ed by Chaos: Adventures in Ubiquiti Network Warfare
53:42
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53:42
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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560: Interview with Justin Esgar of ACES Conference - May 15th - 16th 2024
56:53
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56:53
Thank you to our VIP sponsors! ▶️ New: watch on YouTube! Topics: -Today we welcome Justin Esgar of Virtual Computers and The ACES Conference. -Justin gives us his full review of Vision Pro. -Joe gets practical about flying with a Vision Pro. -Justin recommends a book called MSP Secrets Revealed (he happens to be in it as well). -He does not recomme…
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559: Talking NSITSP with Jason Harrison of Harrison Technology Consulting
55:43
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▶️ New: watch on YouTube! Topics: -This week we welcome Jason Harrison, of Harrison Tech Consulting. -He is also heavily involved with NSITSP (National Society for IT Service Providers). -Jason takes us through the history of his consulting practice, where he handles a variety of operating systems. -We discuss how IT support is not just supporting …
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558: Battery Powered M4 iMac
59:25
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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Best Of CCP - 401: Interview With Ryan Grimes Of My IT Indy
54:42
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54:42
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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556: Assume The Magic Pose
1:04:39
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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555: A Desperate Cry For Help
47:28
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47:28
Topics: -Has Sam really not backed up in an extraordinary amount of time? -This sparks a discussion about backup policies in general. -We talk about the 3-2-1 backup strategy and how relevant it still is. -Joe shares a client story about how a calendar syncing app removed calendar history. -If you’re a consultant, finding a backup service with affi…
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Best Of CCP - 361: Command Control Power "Almost Live" at ACEs 2020
1:01:18
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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553: The Mac at 40 With Chris Hawver, Tim Pearson, Ted Freitas & Steve Sorbo
57:11
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57:11
Celebrate 40 years of the Mac with Sam Valencia, Jerry Zigmont, and Joe Saponare, seasoned Apple Consultants Network members. These tech experts share 20+ years of experience through discussions on: solving tech support mysteries, hilarious client stories, and the Mac's impact on technology and culture. Joining them are Chris Hawver, Tim Pearson, T…
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552: Exploring Installomator with Isaac Ordonez of Mann Consulting
38:16
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38:16
Topics: -Today we will cover Installomator - an excellent Github project originally designed by Armin Briegel, creator of scriptingosx.com and friend of the show. -To help further that discussion, we welcome Isaac Ordonez, Director of Technology at Mann Consulting. -Isaac handles a number of different instances and has a lot of experience in Instal…
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551: Triumphs, Twists, and Unexpected Joys
51:49
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Topics: -We have recently completed our rates survey. Stay tuned for more information. -Jerry wants to know what has changed about our businesses for the better. -Recurring fees have been a tremendous change for him. -He also purchases a 2023 Mac Mini to filter out his spam emails. He uses SpamSieve to filter out junk mail. -MacAdmins Slack has a f…
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Best Of CCP - 133: Jonathan Spiva of 74bit.com - "IT As A Service"
56:37
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56:37
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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549: Embrace The Action Button
52:34
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52:34
Topics: -Jerry was recently studying for the Apple Device Support Exam when he discovered Handoff was not working properly. -Handoff and Universal Clipboard are features of Apple’s Continuity. -Eventually, signing out of iCloud on both devices and signing back in corrected the issue. As an aside, he had to turn off ScreenTime in order to sign out o…
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548: Interview With Chad Swarthout and Ryan Ball of Alectrona - Patch Management
57:58
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Thank you to our VIP sponsors! Topics: -We are pleased to welcome back Chad Swarthout, founder & CEO of Alectrona. We also have the pleasure of welcoming Ryan Ball, Director of Engineering at Alectrona. -Chad was on the show back in 2019 -We discuss the road Alectrona has taken since back in 2019. -Chad had the insight to go fully remote and close …
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BEST Of CCP - 239: Joe's Super Secret Password - PSIMacRules!
1:00:05
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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547: Free Will vs Determinism
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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546: No Thyme for Reindeer Games
54:06
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-Command Control Power has created an anonymous rates and plans survey. You can also learn more at our MacAdmins Slack channel. This will be a great way to better understand where your current rates, plans, and software stack stand in comparison with your fellow consultants. The survey can be filled out anonymously by anyone, regardless of Patreon …
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BEST Of CCP - 330: "A Cautionary Tale" With Richard Wingfield Of Envision Design
51:35
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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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544: Interview With Adam Burg - Owner Of CALSO Technologies LLC
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46:50
Topics: -This week we welcome Adam Burg, founder of CALSO Technologies and Command Control Power Patreon sponsor. -Adam shares the story of his consulting career. -CALSO is an acronym for the members of his family. -Partnering with key vendors made it simpler to manage his clients. -They manage clients as small as 2 up to 50 users. -MDM, email back…
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Best Of CCP - 246: Let Go Of My Echo
45:06
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45:06
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.Kirjoittanut Sam Valencia, Jerry Zigmont and Joe Saponare
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