Parhaat Praxent Podcastit (2024)

1
EP057: Patricia O’Connell & Woo, Wow, and Win 33:30

8y ago33:30

33:30

Band-aid strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. In today's interview with Patricia O’Connell we discover the importance of service design in businesses that compete today. Patricia shares her journey of discovery in the field of service design and the ins…

1
EP056: Thomas A. Stewart & Woo, Wow, and Win 40:09

8y ago40:09

40:09

Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer…

1
EP055: Marc Stickdorn & Service Design Thinking 31:15

8y ago31:15

31:15

Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. We interview Marc Stickdorn, consultant, speaker and author of This Is Service Design Thinking. Key Takeaways: [1:03] The big idea behind This Is Service Design Thinking. [3:4…

1
EP054: John Mullins & The Customer-Funded Business 39:14

8y ago39:14

39:14

In The Customer Funded Business, best-selling author John Mullins uncovers five novel approaches that scrappy and innovative 21st century entrepreneurs working in companies large and small have ingeniously adapted from their predecessors like Dell, Gates, and the Zieglers. John Mullins is an Associate Professor of Management Practice at the London …

1
EP053: Keith Casey & A Practical Approach to API Design 31:32

8y ago31:32

31:32

Keith Casey is co-author of A Practical Approach to API design: From Principles to Practice. Former Developer Evangelist at Twilio, his current work with Okta focuses on identity and authentication APIs. Keith is a software engineer focusing on creating open architecture, specifically APIs. His goal is to get good technology into the hands of good …

1
EP052: Karen Dillon & Competing Against Luck 44:57

8y ago44:57

44:57

Journalist, author, and speaker, Karen Dillon is a former editor of Harvard Business Review Magazine, and the former Deputy Editor of Inc. Magazine. She recently co-authored Competing Against Luck with Clay Christensen. Using the Jobs to Be Done framework, Karen Dillon and her co-authors help businesses understand what causes customers to "hire" a …

1
EP051: David Hubbard & Technology for Sales and Marketing 37:12

8y ago37:12

37:12

David Hubbard is a Revenue Growth Expert and CEO of Marketing Outfield. He works with private and public companies to strategically align sales, marketing, and product development efforts and grow annual revenues by 25-50%. He creates growth machines by integrating a company’s core values into the customer decision-making process. Key Takeaways: [1…

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EP050: Jim Kalbach on Designing Web Navigation and Mapping Experiences 36:28

8y ago36:28

36:28

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Consulting and Education with MURAL, a leading online whiteboard for digital collaboration. Previously, Jim has worked with large companies, such as Audi, SONY, Elsevier Science, Lexis Nexis, Citrix, …

1
EP049: Daniel Burrus & The Future of Global Trends and Innovation 33:47

8y ago33:47

33:47

Author of the NYT and WSJ bestseller, Flash Foresight, Daniel Burrus is a leading futurist in global trends and innovation. A leading consultant to Google, Proctor & Gamble, IBM, and many other Fortune 500 firms, Daniel Burrus provides strategic advice for predicting forthcoming market innovators and anticipating disruptions before they disrupt. Hi…

1
EP048: Bill Halal & Technology's Promise 35:49

8y ago35:49

35:49

Author of six books, with a seventh in the works, Bill Halal is a Professor Emeritus of Management, Technology and Innovation at George Washington University. As the President of TechCast, Bill Halal and his team study the impact of artificial intelligence, the age of knowledge as compared to the age of consciousness, and future forecasting with a …

1
EP047: John DiJulius and The Customer Service Revolution 40:43

8y ago40:43

40:43

Best-selling author of three customer service books, John DiJulius shares how a company can make their customer service approach and their customer experience their single biggest competitive advantage. Training is the #1 factor in an employee’s ability to recognize and deliver world class customer service. In order to extract the gifts of a millen…

1
EP046: Christine Comaford & SmartTribes: How Teams Become Brilliant Together 52:24

8y ago52:24

52:24

New York Times bestselling author and applied neuroscience expert Christine Comaford knows what it takes to move people from the Critter State into the Smart State, where they have full access to their own creativity, innovation, higher consAciousness, and emotional engagement. When an entire culture maintains that state, it becomes what she calls …

1
EP045: David Evans & The New Economics of Multisided Platforms 48:50

8y ago48:50

48:50

Tim’s guest, David Evans, is one of the world’s leading authorities on multisided platform-based businesses. Many of the most dynamic public companies, from Alibaba to Facebook to Visa, and the most valuable start-ups, such as Airbnb and Uber, are matchmakers that connect one group of customers with another group of customers. Don’t let the flashy …

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EP044: Robbie Baxter & The Membership Economy 37:41

8y ago37:41

37:41

The smartest, most successful companies are using radically new membership models, subscription-based formats, and freemium pricing structures to grow their customer base?and explode their market valuation?in the most disruptive shift in business since the Industrial Revolution. Today's guest, Robbie Baxter, unpacks The Membership Economy: Find You…

1
EP043: Jay Harman and The Shark’s Paintbrush 27:34

8y ago27:34

27:34

Today’s guest, Jay Harman is the CEO of PAX Scientific and author of The Shark’s Paintbrush. In The Shark's Paintbrush, Harman introduces us to pioneering engineers in a wide array of businesses who are uncovering and copying nature’s hidden marvels. He shows business leaders and aspiring entrepreneurs how we can reconcile creating more powerful, l…

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EP042: Sangeet Paul Choudary & the Platform Revolution 35:51

8y ago35:51

35:51

Sangeet Paul Choudary is co-chair of the MIT Platform Strategy Summit, an Entrepreneur-in-Residence at INSEAD business school, and author of Platform Revolution and Platform Scale. In this podcast episode, Sangeet Choudary defines the concepts and drivers behind the platform business model, including the three trends that gave rise to this type of …

1
EP041: Jack Daly & Hyper Sales Growth 54:20

8y ago54:20

54:20

Jack Daly is a worldwide expert on sales and growing sales. He has built six companies into national firms, is an Amazon bestselling author of Hyper Sales Growth, and has completed 15 Iron Man competitions in eight countries. Jack Daly's proven methodologies focus on people driving the business. On this episode, Jack speaks with Tim on how to build…

1
EP040: Marshall Van Alstyne & the Platform Revolution 38:28

8y ago38:28

38:28

Marshall Van Alstyne is a Professor at Boston University and a Digital Fellow at MIT. He co-authored Platform Revolution: How Networked Markets Are Transforming The Economy And How To Make Them Work For You, and is a father of the theory of two-sided markets. Marshall joins Tim today to discuss how cutting-edge businesses are built on platforms: tw…

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EP039: On Product Design and Solving Wicked Problems with Adam Richardson 51:00

8y ago51:00

51:00

Today’s guest is the multi-faceted and uniquely talented Adam Richardson. He is the author of the book Innovation X: Why a Company’s Toughest Problems Are Its Greatest Advantage, and is a contributing writer for the Harvard Business Review. Adam was formerly a design lead at Frog Design focusing on strategy and user research practices and today, he…

1
EP038: The Platform Revolution with Geoffrey G. Parker 41:15

8y ago41:15

41:15

Geoffrey Parker is a Professor of Engineering at the Thayer School at Dartmouth College, where he also serves as the Director of the Master of Engineering Management Program. In this podcast, he joins Tim to discuss his recent book, The Platform Revolution: How Networked Markets Are Transforming The Economy And How to Make Them Work for You. He als…

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EP037: Riding the Wave of Consumer Demand for Entrepreneurial Breakthrough, with Mike Michalowicz 40:46

8+ y ago40:46

40:46

This is Mike Michalowicz’s second visit on the Commanding Business podcast. During this episode, we announce the release of and have an in-depth conversation about his new book, Surge: Time the Marketplace, Ride the Wave of Consumer Demand and Become your Industry’s Big Kahuna. Mike describes why companies who want to succeed need to commit to a ni…

1
EP036: Turning Followers into Leaders with Captain David Marquet 43:52

8+ y ago43:52

43:52

After graduating from the U.S. Naval Academy at the top of his class, David Marquet was asked to become the Captain of a nuclear-powered attack submarine. One year later, Captain Marquet was given an opportunity to lead a different submarine, one which had the worst performance record in the fleet. It was on that ship Captain Marquet realized the l…

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EP035: Essence Mining and Meaning at Work with Danny Gutknecht 37:31

8+ y ago37:31

37:31

Today’s guest, Danny Gutknecht is an expert in all things, talent. He is CEO of the HR Management company, Pathways and is the author of a new book - Essence: Meaning at Work. He shares his model of Essence mining, a way for companies to uncover key information used to drive higher productivity, collaboration, and innovation within their organizati…

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EP034: The Human Journey through the Lens of Innovation and Processes with Bijoy Goswami 1:00:11

8+ y ago1:00:11

1:00:11

Bijoy Goswami joins Tim to discuss his ideas on bootstrapping as an entrepreneur, the Human Fugue philosophy and his book The Human Fabric: Unleashing the Power of Core Energy in Everyone. Bijoy helps entrepreneurial companies in Austin, Texas, to grow into what they want to become by creating communities, like Bootstrap Austin, which take on a lif…

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EP033: Four Simple Questions to Jumpstart Your Business Journey with Mark Moses 29:25

8+ y ago29:25

29:25

Tim’s guest, Mark Moses, has had two ultra-successful businesses, starting his first at the tender age of 19. He is a long-time entrepreneur who is now coaching CEOs from all over the globe. He says, creating specific measurable results based on your company’s vision is the first and simplest step for an effective leader to take. According to Mark,…

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EP032: Investing in and Executing Continuous Improvement Projects Using Lean Six Sigma with Kimberly Watson-Hemphill of Firefly Consulting 32:03

8+ y ago32:03

32:03

Improving business processes can be a difficult task if management approaches it without first determining the needs of the stakeholders. Gathering information from this group will help the improvement team to understand what drives your business's profit and loss. From there, creating baseline metrics will help the team to measure their progress t…

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EP031: Disarmingly Honest Conversations with John Oberg 33:32

8+ y ago33:32

33:32

New managers often find themselves tangled in a web of different processes. If they are joining an existing organization, the processes that might have worked for their predecessors, often don’t fit current business needs. If they are entrepreneurs starting from scratch, they are tasked with finding the right framework to assist them in leading the…

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EP030: The Heavy Burden of Being a True Leader with Nick Norris 41:28

8+ y ago41:28

41:28

If you are the guy who is in charge and accountable, everyone will be looking to you for guidance and strength. Understanding your endgame will help you to prioritize and focus in times of high stress and responsibility. Today’s guest, Nick Norris, knew he wanted to be a Navy Seal from a very young age. While he was at the Naval Academy the unthink…

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EP029: Honing in on Growth as a Core Value with Arnie Malham 23:45

8+ y ago23:45

23:45

Founder, Arnie Malham, of CJ Advertising seems to have done everything right while growing his business. He founded his niche advertising agency with the help of others. After proving his worth to his initial clients, they introduced him to other prospective clients within the same industry. He used his private business book collection to start an …

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EP028: A Great Strategy Executed Poorly is Worse than an OK Strategy Executed Fantastically 43:39

8+ y ago43:39

43:39

Some companies grow so fast they don’t have time to think about the decisions they are making. Whether it’s hiring, making the best proposals or which city to open their next office in, taking care of clients should always take precedence. Tim Hamilton talks with Scott Weintraub, CMO of Healthcare Regional Marketing (HRM), about the magic moment wh…

1
EP027: Using Open Book Management to Increase Revenues and Build Leaders with Jack O’Riley 29:16

8+ y ago29:16

29:16

Everyone is on the same team when playing the great game of business. Tim’s guest, Jack O’Riley, is a coach and specialist in Open Book Management. He takes us through the 3 core principles of The Great Game of Business, including how the principles are utilized, received by the employees and how the principles assist a business with increasing rev…

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EP026: When You Want Something Bad Enough Nothing Can Stop You with Gina Mollicone-Long 51:02

9y ago51:02

51:02

Are you willing to do the hard work it takes to change and reach your desired outcome? If you are a CEO or an entrepreneur in business today, you must build up your mental, physical, emotional and spiritual resiliency to prepare yourself for adversity. When adversity presents, you will be able to see it for what it is and overcome it without taking…

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EP025: What Would You Do If You Weren’t Afraid? 32:14

9y ago32:14

32:14

The Freedom at Work program is a real strategy for empowering people in the workplace. Using democratic principles to remove fear-based leadership, WorldBlu is transforming businesses from the inside out. Our guest, Traci Fenton, was recently named by Inc. Magazine as a Top 50 Leadership Innovator and is the Founder and Chief Evangelist at WorldBlu…

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EP024: Getting the Most out of the Visionary and Integrator in your Organization with Mark Winters 31:13

9y ago31:13

31:13

Many extraordinary companies have had two primary positions of leadership. One being the visionary and the second is the executor. Understanding the difference between the visionary (aka the pie in the sky idea person) and the executor (the dig-in implementer) can make or break your business. Mark Winters’ book, Rocket Fuel, suggests most companies…

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EP023: Why Your Business Should be Your Soulmate with Mike Michalowicz 36:04

9y ago36:04

36:04

Is your business taking on any clients who give you money when what it requires is a profitable endeavor? Try using your lack of resources to encourage innovation and creative change within your organization. Mike Michalowicz, the author of three business strategy books, used the advice of his mentor to learn the process of growing colossal pumpkin…

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EP022: Six Clear, Simple Components to Strengthen A Company’s Core Values with Mike Paton 42:50

9y ago42:50

42:50

Entrepreneurial startups often find themselves maturing before they’ve had time to analyze their growth. The business structure builds itself based upon its initial framework which may no longer be applicable to the company’s present challenges. Mike Paton, the co-author of Get A Grip, details the key components of the EOS model and describes the t…

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EP021: How to Keep Your Entire Team in the Rookie Zone with Liz Wiseman 53:45

9y ago53:45

53:45

Many businesses grow stale when a large number of employees decide to quit engaging in the organization, but stay at their current positions. If your leaders are not challenging existing employees with something new or fringe every three to six months their creativity level drops or becomes non-existent. Blending the knowledge of the current workfo…

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EP020: Data + Knowledge Base = A “Model” Business System with George Danner 42:13

9y ago42:13

42:13

Joining together the formidable pattern recognition abilities of the human mind with the agility of data-driven simulation modeling is a company's best option for overcoming challenges. Business Laboratory captures information from experts in your organization to gain insights and systematically inserts the scientific method to create a living mode…

1
EP019: Best Recruiting Strategies and Practices to Hire A-level People with Kelly Geary 48:38

9y ago48:38

48:38

Who handles recruiting within your organization? If the responsibility currently resides in Human Resources, it might be time to re-think your recruitment strategies. Knowing the qualities and attributes the open position requires will assist you in finding the right person. Start by developing a profile of the role you want the hire to play within…

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EP018: The 3 Big Questions Your Business Needs to Answer when Building Your Brand with Deb Gabor 49:11

9y ago49:11

49:11

To become a financial asset for your company a brand needs to have an essence, a promise and a personality. Building your brand requires sustainable differentiators, scientific research and most importantly, focuses on your customer’s point of view. Your brand should also closely resemble the strategy of the business to benefit your end customer. T…

1
EP017: Sharing a Vision of the Finished Project with Your Team with Gary Minor of Petra 34:20

9y ago34:20

34:20

Hiring a business coach may seem expensive and time-consuming for your organization but an outsider's perspective may be exactly what your team needs. Leaders may be in need of self-awareness coaching and managers probably need to learn more effective communication skills. A coach will help to identify core values and translate those into a 3 to 5-…

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EP016: 3 Journaling Exercises for Passion, Purpose and Direction with J V Crum lll 44:21

9y ago44:21

44:21

Many small businesses accept every client solely on the monetary aspect. The key to turning your business into a seven figure business is learning to say no in order to attract the right customers to you. If you find your True North, which will only come from keeping your patience through chaotic times, you will lead with direction and purpose. Bel…

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EP015: Breaking Down the 11 Dimensions of the Birkman Method with Jim Blanchard 49:15

9y ago49:15

49:15

From recruitment to retirement the Birkman assessment tool creates awareness in your organization. Understanding yourself is your first step to becoming a great individual. Understanding the personal styles of your team members will make you a great leader. Jim Blanchard explains how to break down the 11 dimensions of this tool and how it offers ob…

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EP014: Transformational Business Improvements through Coaching with Andy Bailey 41:10

9y ago41:10

41:10

Becoming self aware and recognizing your strengths and your weaknesses as a leader can ultimately make or break your business. Delegating tasks, sharing your vision and investing in your employees will give you more time to do what you are good at and will empower your employees to be productive on their own. Continually tearing down systems and pr…

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EP013: Fixing the Right Sales Problem By Seeing the Blind Spots with Chief Door Opener, Caryn Kopp 49:16

9y ago49:16

49:16

Key decision makers appreciate compelling and powerful messages from your salespeople. An intuitive opener is able to deliver the message and discover what truly matters to your prospects. A proficient closer should move the process along to close the sale using a refined sales language. If you have blind spots in your business don’t chuck your exi…

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EP012: Tips and Tricks to Help Your Purpose Find You with Dr. Srikumar Rao 37:28

9y ago37:28

37:28

You are currently living in a construct. You have created mental models, good and bad, to promote your own self interests. Each day you use these models as paths to guide you through life. You then apply labels to these things so you know how to react to situations. Becoming aware that you are the architect of this construction allows you the freed…

1
EP011: From Zero to a Hundred Million Dollars in the SaaS Game with Andrew Quinn 40:30

9y ago40:30

40:30

Building your sales force from scratch has its advantages as long as you are clear on which behaviors, you as the sales manager expect from your new hires. The first people on your team will likely help you to figure out your go to market strategy and must be willing to experiment and share. For this reason, they should be curious, industrious and …

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EP010: Solving Industry Bottlenecks, The X-Factor Essential Question with Barrett Ersek 45:50

9y ago45:50

45:50

: Are daily tasks bogging you down and keeping you from moving your business forward? If so, gather your executives and hit the pause button every 90 days. Step back and gaze into your industry looking for bottlenecks or problems which need to be solved. Craft the essential question based on creating solutions to those bottlenecks. Be aware of unin…

1
EP009: Starting with the Why to Elevate Your Corporate Culture with Stephen Shedletzky 50:55

9y ago50:55

50:55

Prolonged fear and stressors have negative health effects on teams therefore depleting them of their effectiveness. Why not make some changes to your corporate culture to alleviate burnout and increase loyalty? Customers will sense when your team is functioning at optimum levels and when your people believe in what they are doing. Clients then aspi…

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EP008: Crafting Your Unique Value Proposition, the Art of the Demo and Testing the Pricing Model with Ash Maurya 39:13

9y ago39:13

39:13

How do you get your customers from their current reality of riddled with problems to the future reality of alleviating the pain or removing the problem completely? You need to get the idea out of your head and into a format people will pay attention to. Crafting the proper unique value proposition is key. This single element relays your ability to …

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