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Smarter Software Outsourcing is your gateway to the inner workings of a software development outsourcing firm. Frederic Joye, an entrepreneur with several successful businesses under his belt, including #1 software development team augmentation firm in the Philippines - Arcanys - created this show with one goal in mind: to offer business owners and CTOs a window to the software development outsourcing world, so they can better approach today’s complex business issues, know the industry best ...
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In another interesting chat I had recently, Jürgen Strauss of InnovaBuzz invited me to discuss my journey from a stable corporate finance career in Switzerland to the world of software development outsourcing in Cebu, Philippines. I quite enjoyed sharing with him our unique approach at Arcanys Ventures, combining tech outsourcing with strategic inv…
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In this episode, a dear friend and colleague, Dean Denny, gave me the chance to share the origin story of Arcanys, how my own experiences played a role in shaping our culture, particularly our holistic wellness initiatives, and how it ultimately led to the addition of the Arcanys CrossFit Gym. This episode was first published on the Open Source Gro…
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In this episode of the Smarter Outsourcing Podcast, Fred welcomes Jon Darbyshire, a visionary leader and serial entrepreneur who's made a great impact in the world of business process management. Jon talks about SmartSuite's unconventional software outsourcing journey by cultivating remote-first collaboration across 6 distributed teams. 00:00 Intro…
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A few months ago, Daniel invited me to talk about how culture, although not quite measurable, plays a significant role in the success and failure of a business. It was great being on the other side of the podcast fence, if you will. I loved having Daniel rack my brain a little bit about what culture means for Arcanys, and how it has evolved now tha…
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In this episode of Outsourcing Stories, Fred exchanges with Jin Zhu to share their insights on where Duet Inc. has been struggling before the company worked with Arcanys, how the partnership has fared and how far the team has grown so far. Duet Inc. is a Silicon Valley startup with a simple yet powerful software solution designed for transportation…
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A few weeks ago, I was invited to Derek Gallimore's show, The Outsource Accelerator Podcast. Derek is a serial entrepreneur and the founder of Outsource Accelerator, which he often describes as the 'Alibaba of outsourcing', providing the gateway for businesses to connect with outsourcing suppliers. In early 2022, I sat with Derek to study how the p…
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Steve France, CEO of BloomLocal, sat down with Arcanys co-founder Frederic Joye to discuss his partnership with Arcanys, and how it propelled his startup company to build the software he needed — a scalable solution for small local florists to better market their online services. 0:00 Intro 0:43 What is BloomLocal? 3:06 Why did you pick Arcanys? 4:…
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Discover how Koobani CEO Geoff Robinson partnering up with a passionate, tight-knit teamof Software Development experts from Arcanys has unlocked Koobani’s full potential and helped them reach spectacular growth—eventually becoming a market leader in the B2B Sales space. 0:00 Intro to “Outsourcing story of Koobani: A full suite of B2B solutions and…
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Albert founder & CEO Antoine Vatar explains how Arcanys’ technical expertise, problem-solving skills, and human-first approach were key to propelling their app to greater heights and improve on the work of a previous agency significantly. 0:00 Intro to “Outsourcing story of Albert: Driving employee engagement with a powerful white-label mobile app”…
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Payment Logic co-founder and CTO Mark Nimco explains how they became one of Australia’s fastest-growing technology companies with a 148% growth in 3 years thanks to the agility, skill, and dedication of their Arcanys resources. 0:00 Intro to “Outsourcing story of Payment Logic: Building a powerful payment platform for Australian businesses” 0:25 Wh…
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In this episode, Fred and Derek study how the pandemic changed the outsourcing landscape, the trends to watch in 2022, and how the job market and demand for software development professionals have evolved. 00:23 Intro *Outsource Accelerator* 2:00 How Covid has initially impacted the outsourcing industry and Outsource Accelerator? 8:58 What is the b…
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What time is the right time to outsource? In this new episode of the Smarter Software Outsourcing show, we talk about what sparks the need for specialized support from an outsourced tech team, and the situations in which outsourcing becomes the best strategy. Specifically, we discuss: 00:35 Intro 01:29 Is there a good time (or a bad one) to conside…
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This episode was first released on the Leadership Conversations show, where I chatted with Australia-based podcaster and fellow leadership development expert, Jonno White, about what being a leader means today. We talk about leadership being so much more than just influencing people and organizations, and I explain why I think it must hold values a…
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In choosing your software development outsourcing partner, the factors with which you evaluate service provider should not only be limited to the strict technical capabilities, but should also include the collaborative and operational aspects of the process. Why? Because at some point in the outsourcing process, you will have to decide whether you …
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In this episode, we discuss what Arcanys believes are the key drivers that propel customer satisfaction in an offshore team services provider and client company relationship. These are the same guiding principles that have allowed us, as a company, to keep partnerships going, providing invaluable assistance to clients in various industries in our m…
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Once you understand the process of getting the best value for money from an augmented team, what’s not to like? You are able to fill in the crucial ‘missing pieces’ in your core team while maximizing productivity and getting projects off the ground—and in a cost-effective manner, at that. But while it’s true that the right outsourcing partner is an…
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With the rise of the global remote workforce and the resulting talent wars, employee poaching is a growing threat — especially in the technology world, where a lot of professionals say they’re continuously on the lookout for better career opportunities. So how do you keep your developers happy and make sure they are productive? Here are 7 ways to h…
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In this episode, we want to shed light on the risk of delegating project estimation by way of quotations or free appraisals. And discovering if a lack of commitment to detail will come at a cost versus paying to uncover the detail. [0:00] Intro to project estimation: free appraisals, are they ever really free? [2:09] What are the key reasons you th…
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Explore the hidden costs in project success and why fixed price locks you into something you can't change and will live with until your next project. [0:00] Intro to Fixed Price Projects: Why disappointment is inevitable [2:26] Tell us about your experience running fixed-cost projects. But first, could you describe what a fixed cost project is? [7:…
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Risks appear as technical roadblocks and costs during the life cycle of the project. Predictable billing puts clients in control of their spend. [0:00] Intro to Open ended contracts: How wielding predictability can mitigate risk? [2:33] What is an “open-ended contract”? [29:17] Open-ended contract as a client [43:54] Who are “open-ended” contracts …
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We know outsourcing software development can greatly decrease costs. But we also know that lower rates don’t always translate to an overall better deal, and that’s the very challenge of outsourcing. So where does the notion of Value for Money fit in all this? [0:00] Intro to “Custom Software Development Outsourcing: What Does Value for Money Mean?”…
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Assessing outsourcing firms should always include efforts to appreciate their culture and values, including elements that aren’t immediately visible online (or even perceivable over the phone). This podcast episode helps you approach these aspects more efficiently and avoid building an opinion exclusively on what you see on the surface. [0:00] Intr…
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Partnering with an outsourcing firm in the Philippines to bring in more experts to your software project team can make sense in many ways… Provided that you do it right. Here’s a list of high-level points you’ll want to check to stack all the odds in your favor and build a successful partnership for the long haul. How many items can you tick off? […
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As a software project owner, what behaviors can you adopt to boost your offshore team’s motivation and grow trust among them? What unsuspected practices can typically destroy their performance? We’ve asked a bunch of developers from Arcanys to deliver the 4 truths you’ll want to be aware of if you expect your relationship with your distributed team…
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In Agile software development, you would want your team to deliver the most potentially deployable software after every iteration, with as little waste—human resources and rework—as possible. That's a tall order, especially if you're working with an offshore team. In today's episode, I will break down the top 5 best practices I have learned from ex…
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Even in mature companies with good programmers already on board, hiring one bad programmer can still derail a project's timeline—leading to additional costs if not managed properly. So how do you dodge this trap? In today's episode, I'll share with you a few tips on how to avoid hiring bad programmers that may help. [0:00] Intro to "How to avoid hi…
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Among all the factors that come to mind when we get ready to evaluate a custom software development provider, these two—security and contractual aspects, often come last. But they're certainly not the least when it comes to partnering with a business partner for the long term. Join me in today's episode as I share my ideas on ensuring a safe outsou…
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What are your workflows like? How will you communicate daily updates with your local and distributed teams? How does cultural awareness affect your team's working environment? How are progress reports communicated? And most significantly, how do you determine the standards of quality between you and your provider? These and a few other crucial ques…
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It’s clear that today’s pandemic is destabilizing businesses and pushing many of them to rethink not only their cost structure but also the way they operate and deliver. For CTOs and executives trying to think through their potential COVID-19 response options more proactively, handing over software development to another company appears as a solid …
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Assessing your prospective software development outsourcing partner can be a very tedious process. Many things must be considered and aspects that need in-depth investigation. Luckily, after many studies and my experience in the field, I figured out two of the most important aspects I suggest you examine and evaluate when picking the best partner f…
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In today's episode, we will maximize the power of the internet and utilize tools to help us find the right provider. How do you effectively start your market research? What tools are readily available to help you filter potential providers? Remember, making a shortlist of promising companies based on the criteria that matter to you is an essential …
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In this episode, I'll be talking to Derek Gallimore, founder of Outsource Accelerator, the most trusted source of independent information and expert advice about outsourcing in the Philippines. Together, we will tackle topics that will help businesses planning to go the BPO way make more informed decisions such as "Why is it important to understand…
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It's settled: you've decided to outsource part of your software development. But are your expectations crystal clear? How do you envision the collaboration? In this episode, I give you a rundown of criteria to reflect on to make sure you start looking for the right type of outsourcing providers. [0:00] Intro to “How well do you know your outsourcin…
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Is putting comments in code a good habit, or an unnecessary waste of time? In this episode, I'm here together with Eric, a Senior Software Architect working with Arcanys, and we'll talk about one of the most debated topics in this complex world of software development. [0:00] Intro to Should developers comment their code? [1:42] Should you actually…
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