Parhaat Revenue Enablement Society Podcastit (2024)

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#106: Taking Indie Hotels from Good to Great | with Mandy Murry 19:02

24h ago19:02

19:02

What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence? On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 O…

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#105: Enabling Hotels to Take Control of Their Distribution & Personalize the Guest Journey | with Eric Lutz 16:25

2d ago16:25

16:25

In today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels impr…

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#104: Streamlining Live Music & Entertainment Booking for Hotels | with Mir Hwang 16:09

3d ago16:09

16:09

Want to know how a former touring musician is disrupting the way hotels book live entertainment? In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech…

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#103: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 2 21:40

4d ago21:40

21:40

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear fro…

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#102: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 1 26:10

4d ago26:10

26:10

Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from…

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#101: How to Recover Revenue from Online Travel Agencies | with Janet Ferrer 36:23

10d ago36:23

36:23

If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia. Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of F…

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Revolutionizing Buyer Engagement: Sirion’s Success with Digital Sales Rooms 38:24

15d ago38:24

38:24

In this episode, we explore how Sirion is navigating the challenges of a highly competitive and tech-savvy market. With traditional sales methods becoming less effective and buying groups growing more sophisticated, Sirion recognized the need for a fresh approach. By adopting Digital Sales Rooms (DSRs), they’ve transformed their sales process to cr…

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#100: Behind the Culinary Experience at Kalahari Resorts | with Chef Nicholas Shaw 24:04

17d ago24:04

24:04

What does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape? Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbri…

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#99: Recycling Soap and Saving Lives with Clean the World CEO & President Shawn Seipler 52:08

24d ago52:08

52:08

Have you ever wondered what happens to the barely-used soap bars and tiny shampoo bottles left behind in hotel rooms? In this episode, hosts David Millili and Steve Carran engage with Shawn Seipler, CEO of Clean the World, to explore how his organization is making a significant impact on global sustainability and hygiene through the hospitality ind…

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#98: Better Battery Solutions for Hospitality | with Michelle Potorski 32:10

1M ago32:10

32:10

Join hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries…

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#97: Worker Burnout, Housekeeper Strike, World's Top 50 Hotels, Oyo Buys Motel 6 | Hospitality Hot Topics 12:51

1M ago12:51

12:51

Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry. In this September edition of Hospitality Hot Topics, our expert panel discusses: The recent ac…

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#96: Improving Team Communication & Removing Language Barriers in Hospitality | with Derek Pando 34:42

1M ago34:42

34:42

How is Relay's technology improving cross-departmental communication in hotels? In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry. Derek shares insights f…

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#95: Delivering Inspiring Experiences in Iconic Places | with David Barry, President of Pursuit 45:30

1M ago45:30

45:30

How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry? In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, of…

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#94: Paws Up Resort, Glamping, and Authentic Outdoor Experiences | with Steve Hurst 33:30

1M ago33:30

33:30

Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort? In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to m…

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#93: Treehouse Resort & Offering Unique Travel Experiences | with Amanda Jensen 24:57

1M ago24:57

24:57

Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business? Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a …

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#92: Charlestowne Hotels and Hospitality Career Growth | with CEO Kyle Hughey 31:59

2M ago31:59

31:59

In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry. In this episode, you'll learn: The appeal and challenges of managing independent hotels Charlestowne Hotels' approach to creating unique …

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#91: Setting the Standard for Dog-Friendly Hotels | with Guise Bule 41:10

2M ago41:10

41:10

How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends? In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certificatio…

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Redefining the Academy Approach: GE Healthcare’s Journey to Sales Empowerment 52:44

2M ago52:44

52:44

In this episode, we explore the critical challenges GE Healthcare faced as their markets and customer needs evolved, leaving their sales teams struggling to keep up. Recognizing the widening skills gap, Enablement leadership at GE Healthcare assembled a cross-functional team to tackle the issue head-on, ultimately leading to the creation of the PDx…

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#90: 10 Best Boutique Hotels, Mercedes-Benz Skyscraper, Hotel Workers Strike | August Hospitality Hot Topics 14:10

2M ago14:10

14:10

The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals. In this episode, "August Hospitality Hot T…

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#89: Building Independent Boutique & Lifestyle Hotels | with Ethan Orley 38:47

2M ago38:47

38:47

Are you curious about what it takes to build a successful boutique hotel company from the ground up? In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner bu…

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#88: Helping Hoteliers Use Content to Drive More Conversions | with Jason Craparo 46:49

3M ago46:49

46:49

In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College. T…

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#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers 44:53

3M ago44:53

44:53

In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality profe…

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#86: Hospitality Summer Camp, Acquisition Rumors, Computer Outage, Cookies, and more | July Hot Topics 19:11

3M ago19:11

19:11

In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (bus…

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#85: No Vacancy on The Modern Hotelier | with Anthony Melchiorri & Glenn Haussman 13:24

3M ago13:24

13:24

"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri" In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including th…

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#84: An Inside Look at the Acquisition of SHR | with Rodrigo Jimenez 7:43

3M ago7:43

7:43

In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech tra…

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#83: Increasing Bookings Through Innovative Hotel Technology | with Rodrigo Perez Garofalo 13:31

3M ago13:31

13:31

Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference. In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed t…

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#82: Hospitality Marketing that Drives Direct Revenue & Return Visits | with Scott Buelter 19:35

3M ago19:35

19:35

In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns. Key topics covered: The importance of integrating data from multiple sy…

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#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants 23:45

4M ago23:45

23:45

Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional e…

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#80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKey 21:54

4M ago21:54

21:54

In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology. The founders share insights on ove…

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#79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill Wilder 14:05

4M ago14:05

14:05

Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting an…

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#78: Simplifying and Securing Payment Processing & Digital Contracts for Hospitality | with Theresa Ellsworth 8:44

4M ago8:44

8:44

In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller. The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processe…

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#77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with Xpodigital 15:06

4M ago15:06

15:06

In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities. In this episode, you'll learn: The evo…

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#76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024 13:59

4M ago13:59

13:59

In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication. The conversation covers emerging trends in hospitality communication, …

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#75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in Charlotte 45:43

4M ago45:43

45:43

In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concl…

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#74: Wellness in Hospitality, Music Tourism, HITEC & HSMAI 12:39

4M ago12:39

12:39

In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies. They also tackle important…

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#73: Unlocking Revenue Potential through Upgrades & Upsells | with Paul Rantilla of Plusgrade 31:59

5M ago31:59

31:59

Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leade…

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#72: The Art and Science of Marketing in Hospitality | with Elizabeth Harlow 31:18

5M ago31:18

31:18

The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers. In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fas…

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Ep. 79 - Juliana Stancampiano - The Evolution and Future of Sales Enablement 35:12

5M ago35:12

35:12

How has the role of sales enablement transformed since its early days, and what does this mean for the future? Join me for my final episode of "Stories from the Trenches" as I sit down with Juliana Stancampiano, CEO of Oxygen and former board president of the Revenue Enablement Society (RES). We trace Sales/Revenue Enablement's transition from trad…

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#71: Creating and Marketing Experiential Hospitality & Unique, Luxury Stays | with Ben Wolff 38:45

5M ago38:45

38:45

Providing next-level experiences is more important than ever in the Hospitality Industry. In this episode, we focus on experiential hospitality and unique stays with Ben Wolff. Ben is co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country. His experiential hospitality firm Oasi develops and manages a portfolio of landsca…

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#70: Top 25 Hotels in the World, Ritz Carlton Super Yacht, Construction Pipeline, & Business Travel Demand 12:46

5M ago12:46

12:46

Hospitality Hot Topics - May 2024 Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024. This month's hot topics include: The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of California Rising prices for luxury…

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Ep. 78 - Keenan - The S.P.E.E.D. Revenue Enablement Model 31:12

5M ago31:12

31:12

Have you ever wondered why some sales teams consistently hit their targets while others struggle? Keenan, CEO of A Sales Growth Company and acclaimed author behind "Gap Selling," rejoins me on the podcast to unravel the secrets of enabling high-performing sales teams with his innovative S.P.E.E.D. model. Gain insights into creating enablement impac…

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#69: Increasing collaboration and efficiency for the product lifecycle | with Huibin Yu 32:10

5M ago32:10

32:10

Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal. Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, proc…

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#68: Caribe Royale's Route to a Four Diamond Experience | with Amaury Piedra 48:23

6M ago48:23

48:23

Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond li…

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Ep. 76 - Stephanie White - The Power of Community and Personal Network 30:04

6M ago30:04

30:04

None of us is as smart as all of us. Engaging with peer groups and industry networks can accelerate your career, enhance your skills, and provide invaluable professional development. In this episode, we explore the transformative power of communities and personal networks with Stephanie White, Sr. Director of Revenue Enablement at Medallia. Stephan…

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#67: How to Hit Your ESG Goals: Sustainable Solutions in Food & Beverage | with Diana Geseking 38:12

6M ago38:12

38:12

Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, complianc…

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#66: Hilton Acquires Another Indy, New Hotel of The Year, U.S. Hotels State of the Union, Blackstone, and More 11:04

6M ago11:04

11:04

In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover: International Hospitality Institute Awards Hilton Acquiring Sydell Group Blackstone Pouncing on Hotel Real Estate State of the Union - April Summer Demand for US Hotels Tropicana Las V…

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#65: The Modern Hotelier & Virtual GM Crossover Hosted by Nick Horgan 47:19

6M ago47:19

47:19

The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast. Nick puts the …

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Ep. 75 - Tim Riesterer & Chris Kingman - DigitalNow Revenue Summit Topics and Trends 42:39

7M ago42:39

42:39

This episode features Tim Riesterer, Emblaze's Chief Research Officer, and Chris Kingman of the RES board, sharing their observations from the Emblaze conference earlier this month. Tim and Chris delve into details about insights and practical strategies shared by speakers and panels on integrating enablement . They also discuss the undeniable impa…

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#64: How Cultural Competency Drives Success | with Seema Jain 37:56

7M ago37:56

37:56

Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for devel…

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#63: Empowering Sales and Managing Stress in Hospitality | with Eric Szymanski 53:41

7M ago53:41

53:41

Eric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and re…

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