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Welcome to "The Service or Hospitality Podcast," where hosts Scott Fasano and April Burns dive deep into the heart of the professional vacation rental industry. Join us as we explore the essential difference between service and hospitality, and why it's critical to see and recognize people, not just as customers, but as valued guests. In each episode, we bring you engaging and insightful conversations with industry thought leaders who share their unique perspectives and experiences. Our goal ...
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Join use for another great conversation with another of the industry's best in the hospitality business. Its been an iconic ride since the beginning when they landed on "Beachball" and we all know who it is from that alone. Their impact has been big and will change the industry. We had a great time with Hunter and Ginger talking about the early dec…
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Join use for another great conversation with another of the industry's best in the hospitality business. We had a great time with Jessica, Elaine and Lance talking about the light behind magic hospitality. Don't miss this one.Kirjoittanut Scott Fasano and April Burns
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Join us for another great conversation with Blaine, Rob and Rachel as we talk about authentic hospitality. We cover a wide variety of topics including the roots in ultra luxury experiences and how Rachel carried that mindset into the business and much more. And most importantly, you'll hear from another frontline team member that is leaving his mar…
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Join us this episode for a conversation with an industry legend, Mike Harrington. Hospitality isn't a one-size-fits-all approach and scale does matter. We talk about Practical Hospitality and a whole lot more.Kirjoittanut Scott Fasano and April Burns
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Loving Hospitality with Tyann Marcink Hammond and Nick Settles
48:07
48:07
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48:07
Join us for a deeply moving and authentic conversation with industry thought leaders Tyann, the Queen of Guest Experience, and Nick, our first frontline team member on the podcast. This episode takes a heartfelt turn, when Nick realizes he has found his people in this industry, reminding us all of the true spirit of hospitality. Tyann and Nick brin…
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Personalized Hospitality with Koryn Okey
51:29
51:29
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51:29
Join us for an engaging conversation with Koryn from Breezeway, a true industry thought leader and rock star loved far and wide. Koryn and the Breezeway team believe that hospitality is about getting personal, focusing on what you're good at, and delivering to the very best of your ability. Koryn is the first vendor I've heard frame her role—and Br…
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Viral Hospitality with Madison Rifkin
50:02
50:02
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50:02
Join us for another engaging conversation with a true industry thought leader, Madi from Mount. Madi is pioneering the use of social channels, leveraging her content army to open new avenues for potential guest engagement. We've been led to believe that if your property isn't Instagram-worthy, social media isn't for you. But what about highlighting…
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Random Acts of Hospitality with Lauren Madewell
55:14
55:14
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55:14
Join us for another engaging conversation with a true industry thought leader, Lauren from Auntie Belham's Cabin Rentals. Lauren is all about hospitality, bringing a fun and unique perspective to her role and her brand. Hospitality isn't a one-size-fits-all approach; the best hospitality comes from the heart of the individual to the hearts of those…
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Setting the Stage for Hospitality Excellence
1:08:06
1:08:06
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1:08:06
Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and gu…
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