Parhaat Travel Tech Podcastit (2024)

1
Are Ancillaries Becoming the Main Dish? With Elad Schaffer & Michael Wolf 52:29

4d ago52:29

52:29

Ancillaries! It’s such a nebulous term for the travel industry that it’s incredibly hard to figure out exactly how big the market is — but we know it’s massive and getting bigger by the day. In some cases, what we refer to as ancillary products are actually the primary reason for the trip to begin with! Think Disney park tickets or the surfing less…

1
The Transcontinental Executive and How Travel Tech Works | with Chris Tomseth 47:27

1M ago47:27

47:27

In this special episode of our Executive series with Chris Tomseth and Michael Goldrich, we focus on the current travel trends to see how they apply to the modern workforce wherein executives frequently travel to different continents to manage operations across multiple time zones. ************* LINKS & RESOURCES ************* The GAIN Momentum Pod…

1
Cash Flow Is King for Any Startup or Scaleup | with Ken & Mark Heymann 43:35

2d ago43:35

43:35

In this special episode, Adam Mogelonsky interviews the Heymann brothers, Ken and Mark, who are the founders of Unifocus and Heymann2 & Associates. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed …

1
Innovation in Corporate Travel with Steve Singh 57:50

12d ago57:50

57:50

Corporate travel has been ripe for disruption for quite some time, so why is it taking so long? Road warriors hate the tools they are compelled to use (and frequently bypass), travel managers hate the cat-and-mouse games they have to play to enforce policy on their employees and to police rates and configuration rules with their TMC partners. Suppl…

1
Progressive Luxury with EAST Hotels and The House Collective | with Dean Winter 49:45

24d ago49:45

49:45

In this episode, we interview Dean Winter, Managing Director of Swire Hotels. Winter has a longstanding career in hotel operations and management. Working in the Food & Beverage department for Mandarin Oriental Hotel Group for over seven years before joining management at MOHG for five more years. After joining the operations team at Swire Properti…

1
The Choice to Scale After the Product Is Ready and Tested | with Omri Shalev 37:27

1M ago37:27

37:27

In this episode, we interview Omri Shalev, cofounder and CTO of Reeco. Shalev brings a diverse software engineering background before entering hospitality technology, including LeadDaWay, M.S Bit, HARMAN International and Microsoft. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a busi…

1
Rallying a Global Tech Company Around Waypoints | with Phelim Pekaar 36:48

2M ago36:48

36:48

In this episode, we interview Phelim Pekaar, CEO of P3, a hotel software company focused on the online guest journey and booking experience. Pekaar comes from a software engineering background, graduating from the University of Dublin before joining Jurys Doyle Hotel Group as a developer for over nine years. Pekaar founded P3 Hotel Software in 2001…

1
Discussing the Book "Ultra-Processed People" for Hotels | with Neil Foster 1:13:01

2M ago1:13:01

1:13:01

In this special episode, Adam Mogelonsky and Neil Foster discuss the book “Ultra-Processed People: Why We Can’t Stop Eating Food That Isn’t Food” (2023) by Chris van Tulleken. In this chat, we cover topics including ultra-processed foods, intermittent fasting, food environments, eating as identity and what hotels can do as food habits change. *****…

1
Pivoting a Tech Company into the Hospitality Industry | with Jeff Robbins 36:58

2M ago36:58

36:58

In this episode, we interviewJeff Robbins, founder of GuestInsight. Since its founding in late 1999, GuestInsight has excelled as a consumer market research platform leader, with tools specifically designed for hotel guest engagement and feedback. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons …

1
Living in Many Countries and Working at Many Companies | with Custódio Barreiros 39:03

3M ago39:03

39:03

In this episode, we interview Custódio Barreiros, founder and president of EIP MGT GmbH, a European hospitality firm focused on solving technological problems for the end users. Barreiros is a second-generation hotelier, having worked from an early age in hotels across the continent. On the hotel side, he has worked for Accor, Grange Hotels, Hilton…

1
Delivering Moments of Truth with Unified Data | with Daan de Bruijn 39:31

3M ago39:31

39:31

In this episode, we interview Daan de Bruijn, Cofounder of Bookboost. De Bruijn brings a diverse hospitality background before cofounding Bookboost CRM in early 2017. For non-hospitality experience, he worked as a research analyst at Rabobank Nederland, in customer loyalty at VenturesOne and at DDB Consulting based out of Amsterdam. ************* L…

1
The Nomad Executive and How to Work from Anywhere | with Michael Cohen 50:06

4M ago50:06

50:06

In this special episode, we sit down with GAIN Managing Partner, Michael Cohen, to discuss the emerging megatrend of being the ‘Nomad Executive’ and working while living aboard. Cohen goes into detail about his experiences over the past few years in founding and running a company while living in multiple different countries and time zones. ********…

1
The Growth of Remote Work and Virtual Companies | with Sondre Rasch 39:09

4M ago39:09

39:09

In this episode, we interview Sondre Rasch, Cofounder and CEO of SafetyWing. With SafetyWing, Rasch is building a platform to provide easily accessible travel medical insurance for remote workers and nomad executives. Prior to this, Rasch has cofounded three other software companies – SolidHost, NorJobs and Superside – while also acting as a policy…

1
Platforms for Enabling the Next Generation of Hoteliers | with Shane O'Flaherty 39:46

5M ago39:46

39:46

In this episode, we interview Shane O’Flaherty, the Global Director of Travel and Hospitality at Microsoft. O’Flaherty comes from a sales, marketing and customer relationship background prior to joining Microsoft in their travel division. His earlier background in hospitality includes acting as the Director of Business and Leisure Marketing at Pref…

1
Salon: The State of Innovation - VC, Corporate VC and Venture Studios 54:32

5M ago54:32

54:32

Following up from our Season 1 episode on the investor perspective in travel tech, we bring you the latest from the front lines of venture capital and corporate innovation. What, if anything, has changed for the ecosystem in the past year? Are we bullish or bearish on where the innovation market is heading for travel, hospitality and mobility? If y…

1
Your Niche is How You Add the Most Value | with Jim Rowe 36:24

5M ago36:24

36:24

In this episode, we interview Jim Rowe, Senior Vice President of Sales & Marketing at Jonas Hospitality, Property Systems. Rowe is a seasoned veteran in the hospitality technology industry. He was a Delphi regional sales director at Newmarket International for four years, director of sales at Springer-Miller Systems for over two years and director …

1
How Technology Enables a New Breed of Hotel Brands | with Matthew Opferkuch 38:47

5M ago38:47

38:47

In this episode, we interview Matthew Opferkuch, CEO and cofounder of The Laundry Rooms. Opferkuch is a longstanding hotel operator and executive before cofounding The Laundry Rooms in August 2019. He held senior roles including director of F&B, hotel manager and general manager at Fairmont Hotels & Resorts for over 15 years. In 2006, he became the…

1
The Reason Behind Hotel Tech Integration Challenges | with Charlie Osmond 37:03

6M ago37:03

37:03

In this episode, we interview Charlie Osmond, cofounder of Triptease. Osmond brings a diverse background to Triptease, starting as an engineer in the British Army before cofounding Decidedly which he launched, grew and exited over 12 years. His next venture was FreshMinds Talent which, as before, he launched grew and exited over 12 years, while sim…

1
A Caribbean Hotelier's Perspective on Hotel Technology | with Nima Anwar 37:19

6M ago37:19

37:19

In this episode, we interview Nima Anvar, CEO of GuestChat. Anvar was the general manager of the Siesta Hotel in Grenada for over two decades before founding GuestChat in January 2021 as a hotel chatbot provider leveraging the latest in large language models. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timel…

1
HITEC 2024 Sales and Marketing Preparation Special 37:22

6M ago37:22

37:22

In this special episode of the GAIN Momentum Podcast, we’re looking at what hotel technology vendors can do to best prepare for HITEC, happening this year in Charlotte, June 25-29, in terms of sales team preparation, marketing tactics, booth design, networking events, press releases and looking for strategic partnerships. ************* LINKS & RESO…

1
Building Tech Architecture from the Ground Up | with Michael Levie 36:46

7M ago36:46

36:46

In this episode, we interview Michael Levie, co-founder of citizenM. Levie has a wealth of hotel technology and operations experience. He was at Sonesta for 16 years and at NH Hotels for over three years, before cofounding citizenM (and acting as chief operations officer) in early 2005. Levie formally left citizenM in late 2021 after 17 years and c…

1
Encouraging Your Good Team Members to be Great | with Anthony Melchiorri 37:32

7M ago37:32

37:32

In this episode, we interview Anthony Melchiorri, author, including his latest book “Show Up”, and TV show host, including Hotel All Stars. Melchiorri has been a hotel executive for over three decades. For the past 14 years, he has been the Founder and Managing Director of Argeo Hospitality, a hotel management company based out of New York. *******…

1
The Significance of Executive Team Alignment | with Frank Pitsikalis 41:48

7M ago41:48

41:48

In this episode, we interview Frank Pitsikalis, Senior Vice President of Strategy at Agilysys. Pitsikalis is the Founder and CEO of ResortSuite, a fully integrated hospitality management software system that was founded in 1999 and acquired by Agilysys in early 2022. From that point on, Pitsikalis has acted as the SVP of Product Strategy for Agilys…

1
Discussing the Book "Generations" for Hospitality | with Neil Foster 57:05

8M ago57:05

57:05

In this episode, Adam Mogelonsky and Neil Foster, fellow GAIN Advisors, discuss the nonfiction book “Generations” (2023) by Jean M. Twenge PhD and its implications for hospitality in terms of finding customers amongst Boomers, Gen X, Millennials and Gen Z, as well as how the workforce is changing amongst these generations. As background, here is th…

1
Hospitality Technology is a Triple Platform | with Richard Valtr 46:40

8M ago46:40

46:40

In this episode, we have Richard Valtr, Founder at Mews. Valtr started Mews as a property management system in 2012 from the Czech Republic, which has since expanded to include a global team and thousands of hotels worldwide. ************* LINKS & RESOURCES ************* For more information about GAIN, head to: https://gainadvisors.com/ Adam Mogel…

1
Season 1 Finale 1:19:37

8M ago1:19:37

1:19:37

The season finale is here! Episode 10 wraps up with some special guests to help us check in on the latest goings-on among all the hot topics we covered in Season 1. Cliffhangers abound... What's next with NDC, loyalty program changes, regulatory trends, and all things AI? Luxury and Zillennials, venture capital funding (or lack thereof?) and the fu…

1
Scaling a Collection Within the Independent Hotel Niche | with Brent Hayhurst 34:24

8M ago34:24

34:24

In this episode, we have Brent Hayhurst, Director of Program Development at Curator Hotels and Resorts Collection. Before entering the hospitality industry, Hayhurst worked at Verizon for over nine years. He was next a senior manager for corporate marketing, digital, and sponsorship management initiatives at Hilton. From February 2021 onwards, Hayh…

1
AI: What We Know So Far, Part 2 - The Big Guys 59:10

9M ago59:10

59:10

This week we continue our deep dive into what we know so far about AI, and how it’s being used, being disruptive, being overestimated and perhaps underestimated across the travel ecosystem. In our last episode we spoke to two startup founders who have incorporated AI into their applications to get the perspective of the early-stage company and how …

1
Adapting a Global Product to Local Territories | with Ryan King 33:01

9M ago33:01

33:01

In this episode, we have Ryan King, Senior Vice President, Americas at Shiji Group. King brings a diverse background of industry experience from both the hotel operations and the technology sides. Within the greater Washington DC area, he has held senior positions at the Sheraton Pentagon City, Sofitel Washington DC Lafayette Square, The Doyle Coll…

1
AI: What We Know So Far, Part 1 - The Startups 57:43

9M ago57:43

57:43

It’s been a little over a year now since ChatGPT burst on the scene like a cannonball into a pool, soaking us all. The initial waves have settled down, giving us a chance to see what kind of ideas and applications are making the best use of this fascinating technology. And while AI isn’t exactly new, the democratized access to it that ChatGPT intro…

1
Best-to-Market Will Outwin First-to-Market | with Warren Dehan 37:28

9M ago37:28

37:28

In this episode, we have Warren Dehan, President of Maestro PMS. Dehan has worked at Maestro PMS (formerly Northwind) since 1978, and has acted as company president over two decades. The company’s emergence as a foremost property management system provider is outlined in the episode, so give it a listen! ************* LINKS & RESOURCES ************…

1
Social Commerce & the Zillennial Set: A New Paradigm for Travel? 1:07:32

9M ago1:07:32

1:07:32

The way we travel has evolved pretty dramatically since the pandemic. The traditional “Dream/Plan/Book/Go/Share/Repeat” lifecycle has essentially been replatformed as a result of macro trends like the shift to remote work, multiple rounds of stimmie checks, a growing loneliness epidemic, and an acute appreciation for authenticity and sustainability…

1
How Hotel Software Vendors Are Evaluated | with Mark Hope 38:03

9M ago38:03

38:03

In this episode, we have Mark Hope, senior vice president of development at Coast Hotels. Hope started his longstanding hospitality career in the front office at Fairmont Hotels & Resorts, the Delta Vancouver Airport Hotel & Marina (now Pacific Gateway Hotel), and then The Hotel Grand Pacific. Following this, he began his now-30-years-long career a…

1
State of Loyalty 56:04

9M ago56:04

56:04

The loyalty program as we know it was pioneered by American Airlines over 30 years ago. A lot has changed since then. As travel has become commoditized in many areas, suppliers and retailers have become more innovative and creative about attracting, retaining, and rewarding customers. While customers have become savvier about maximizing and sometim…

1
Emerging Business Models in Travel Tech 57:58

10M ago57:58

57:58

To paraphrase Lenin (Vladimir, not John), “there are decades where nothing happens, and then there is NDC”. For those of us who have worked in travel tech for more than a few years, it may feel like decades are suddenly happening in months, if not weeks. And it’s not just technology innovations like NDC and AI that are shaking things up. The pandem…

1
Innovating on All Fronts with a New Hotel Brand | with Christopher Hunsberger 33:12

10M ago33:12

33:12

In this episode, we have Christopher Hunsberger, co-founder and chief operating officer of Appellation, a new hotel brand born from an elegant merger of the culinary and hospitality worlds. Hunsberger brings well over three decades of hospitality experience prior to founding Appellation. A longstanding veteran of Four Seasons Hotels and Resorts, hi…

1
Business Ideas that Work in More Than One Way | with John Smallwood 33:06

10M ago33:06

33:06

In this episode, we have John Smallwood, president at Travel Outlook, the maker of Annette, the virtual hotel agent. John Smallwood has several decades of experience in hospitality technology, having founded Travel Outlook in 2006 as a hotel call center for premium and luxury brands. More recently, Travel Outlook has built an industry-leading conve…

1
Vendor Scalability at Las Vegas Casino Resorts | with Shannon McCallum 41:54

10M ago41:54

41:54

In this episode, we have Shannon McCallum, vice president of hotel operations at Resorts World Las Vegas. McCallum has an extensive hospitality career, including senior roles at the Renaissance Vancouver Hotel Harbourside, Fairmont Hotels & Resorts, ARIA Resort & Casino, and Mandalay Bay Resort and Casino before her current role. She has also been …

1
What's Next for Luxury Travel? 47:27

11M ago47:27

47:27

The luxury travel segment has always been about high-touch service and premium experiences. In a rapidly changing post-pandemic world where AI turns the service model upside down, over-the-top experiences collide with sustainability concerns, and a renewed appreciation for authentic engagement fosters an even more fragmented landscape of travel pro…

1
Investor Perspective: Why is VC in Travel so Tough? 51:41

11M ago51:41

51:41

When it comes to sexy startup ideas, the travel sector usually ranks at the head of the class. Nearly everyone travels, and thus can relate to the pain points that stem from the challenges inherent in an industry driven by legacy tech platforms, fragmented data, and unsophisticated business models. It’s an industry desperate for disruption. Even so…

1
Getting Perspective on Each Person's Role | with Tanya Pratt 32:33

11M ago32:33

32:33

In this episode, we have Tanya Pratt, vice president of Opera Cloud strategy and product management at Oracle Hospitality. Pratt has been in hospitality for her entire career, first on the hotel side before moving over to the hospitality technology side. For the former, Pratt started in Delta Hotels and Resorts for over ten years in operations then…

1
Destination Marketing: Where Are We Headed? 56:38

11M ago56:38

56:38

Destination marketing is one of the biggest forces powering the travel industry that we rarely talk about. It’s the Goliath economic influencer hiding in plain sight, using its invisible hand to directly and indirectly guide the way we think about where to travel, how to travel, and what we do once when we get there. And it’s an industry in tremend…

1
Scaling is a Team Sport | with Frank Reeves 32:23

11M ago32:23

32:23

In this episode, we have Frank Reeves, co-founder and CEO of Avvio, and chief evangelist at SHR Group. As CEO of Avvio, Reeves has been dedicated to delivering innovative technologies and new distribution networks to grow direct bookings for hotels since the company’s founding in 2003. In late 2022, Avvio was acquired by Sceptre Hospitality Resourc…

1
Innovation vs. Regulation 47:54

11M ago47:54

47:54

Guest Mark Farrell joins the pod to talk about balancing the need for innovation against the need for regulatory guardrails to keep us safe and ensure fair competition. Mark is uniquely qualified to weigh in on this topic given his role as Managing Director at Thayer Ventures, a leading VC firm focused on the travel, transportation and hospitality …

1
Experience is a Double-Edged Sword | with Neil Foster 32:24

12M ago32:24

32:24

In this episode, we have Neil Foster, immediate past president of HFTP (Hospitality Financial and Technology Professionals). Foster has over two decades of experience in hospitality technology, with a diverse perspective based on his career spanning different sides of the hotel equation. Starting as an IT manager for Westin Hotels & Resorts then an…

1
Never Get Distracted from Your Core Vision | with Frank Trampert 30:46

1y ago30:46

30:46

In this episode, we have Frank Trampert, senior vice president and managing director of commercial and global strategy for hospitality at Sabre Corporation. Trampert brings to this podcast an immense skillset in hospitality, technology and international commercialization, including a 13 years at Carlson Rezidor Hotel Group as well as being managing…

1
Finding a Sweet Spot as You Scale Up | with Luis Segredo 28:52

1y ago28:52

28:52

In this episode, we have Luis Segredo, CEO of Data Travel, LLC, the maker of the Hapi platform that maps then migrates data from multiple hospitality sources for above-property and enterprise-level managers. Segredo’s hospitality technology experience includes over 18 years at MTech, followed by roles as president at Newmarket International and EVP…

1
Selling Into Service Companies Requires Customer Service | with Robert Stevenson 30:14

1y ago30:14

30:14

In this episode, we have Robert Stevenson, CEO of INTELITY, a guest experience platform with rich staff operations and ticketing backend for hospitality, casino and residential end markets. Stevenson has an incredibly diverse technology career. Prior to his present six-plus years at INTELITY, he has held positions as SVP of product development and …

1
Engaging with Customers and Actionable Insights | with Adam Glickman 33:04

1y ago33:04

33:04

In this episode, we have Adam Glickman, vice president of brand strategy at Actabl. Glickman career in hospitality started out at Waldorf=Astoria in business development. Glickman next spent 13 years at InterContinental Hotels Group, working in reservation products, hotel products, marketing and partner programs before becoming the director of glob…

1
The Right Senior Teams and Customer Success | with Karen O'Neill 26:30

1y ago26:30

26:30

For our 13th episode, we interview Karen O’Neill, a GAIN Advisor and GAIN’s chief revenue officer, as well as the co-founder and COO of RationalAI. O’Neill has an extensive career in hospitality technology. Following over 14 years at MICROS Systems (now part of Oracle Hospitality, O’Neill has held vice president or president-level roles at StayNTou…

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