Parhaat Multifamily Unpacked Podcastit (2024)

1
The Report — OPTECH, and opportunities in multifamily. 17:36

7d ago17:36

17:36

In this episode of the report Tyler and Alex cover: Observations from OPTECH Completions hit 50 year high NBC News: Senators take aim at big private equity landlords as rents soar BISNOW — A tale of two multifamilies Assistant managers move off-site amid centralization push FORUM If you loved this episode, you'll love Forum. Early bird pricing ends…

1
Christine Williams - QuadReal - Centralizing faster than anyone 34:50

28d ago34:50

34:50

Our guest in this episode is Christine Williams, VP of National Operations and Administration with QuadReal. She comes into the world of multifamily with a finance background, which gives her a unique perspective on questioning status quo operations and moving to shift them to drive better team and resident experiences as well as efficiency. QuadRe…

1
A Smarter Way To Approach Artificial Intelligence 10:51

2M ago10:51

10:51

On this episode of Multifamily Unpacked, we’re sharing a small glimpse of a panel recorded at Forum “A Smarter Way To Approach Artificial Intelligence.” Panelists broke down best practices, misconceptions, and the unique needs that the multifamily industry has for its AI solutions. On this panel we had: Cara Athmann — COO — Cardinal Group Emily Cop…

1
Dos and don’ts of multifamily centralization from companies who have already done it 13:23

2M ago13:23

13:23

The second podcast in our series of highlights from the inaugural Forum we’re looking back at the “Dos and don’ts of multifamily centralization from companies who have already done it.” You’ll learn best practices, understand and avoid the roadblocks, and learn how to start your centralization journey. On this panel we heard from: Kristy Simonette,…

1
Marcie Williams — RKW Residential — Leading and leasing, from agent to NMHC Top 50 CEO 42:31

2M ago42:31

42:31

In this episode of Multifamily Unpacked Tyler interviews Marcie Williams on her journey from leasing agent, to CEO of RKW Residential. Marcie’s experience at Camden Property Trust and Greystar helped prepare her to grow RKW Residential from the initial launch to an NMCH Top 50 manager in under 10 years. Listen to learn more wherever you get your po…

1
VP Harris’ major policy speech, SF bans revenue management + multifamily’s thaw 18:34

3M ago18:34

18:34

Today on the report we cover: — Reactions to VP Harris’ major policy speech from Friday and what it means for multifamily and millions of renters — San Francisco bans revenue management — EliseAI new round of funding — Jay Parsons REIT earnings calls — Two acquisition stories: Blackstone sold nearly $1 billion apartment portfolio to Equity Resident…

1
Forum FOMO: Crack the Code: Boost Renter Sentiment and Drive Retention 16:29

3M ago16:29

16:29

This past Forum's panels were packed with insights from some of multifamily's brightest leaders who have started moving to the new operating model in order to create a better customer and team experience. In this highlights reel podcast, you'll hear how the new operating model influences how the following leaders think about the customer experience…

1
The Report — BILT, revenue management, staffing turnover + housing affordability 42:47

4M ago42:47

42:47

In this edition of The Report we’ll cover: — Bilt rewards + their partnership with Wells Fargo — RealPage’s statement on revenue management — Centralization and its influence on staffing turnover — Rent growth, concerns over interest rates, and housing affordability As a bonus, we’ve included audio from our recent webinar with Ben Steward CRO, and …

1
Scott Berka — Greystar — The importance of brand + the "first place" 58:11

4M ago58:11

58:11

Greystar’s Sr. Managing Director of Brand and Customer Experience, Scott Berka discusses branding the “first place” people call home. Scott shares the strategy behind some of Greystar’s unique brands, as well as how they’ve approached customer experience with those brands. Tune in for a deep dive into the future of multifamily housing and what it m…

1
The Report — WeWork, renters staying longer, + centralization misinformation 16:36

5M ago16:36

16:36

In this edition of the report we cover: The biggest party at Apartmentalize WeWork bankruptcy exit news Renters are staying put longer 16% of renters stay 10+ years Branded condos in Miami + the importance of branding residential buildings Centralization misinformation — buyer beware and great questions to ask at Apartmetalize Listen wherever you g…

1
Donald Davidoff — Multifamily’s data pioneer

6M ago

—

Bridging numbers and people through data Johnny Hanna, CRO at Funnel, sat down with Donald Davidoff, CEO, or REBA (Real Estate Business Analytics. Davidoff is an industry veteran, and brought revenue management to multifamily. Key highlights include: - Merging mathematical precision with human insight in pricing strategies. - The role of "purple pe…

1
Blurring lines between short-term and long-term renters — Jesse Stein, Airbnb X Scott Berka, Greystar 30:49

6M ago30:49

30:49

Listen to a candid fireside chat between Jesse Stein, Airbnb’s Global Head of Real Estate, and Scott Berka, Sr. Managing Director of Brand and Customer Experience at Greystar, recorded live at the Forum. In this conversation, Jesse and Scott discuss the evolving landscape of rental accommodation, exploring topics such as Airbnb's innovative approac…

1
Mike Whaling — A multifamily marketer's guide to the current headwinds 43:09

7M ago43:09

43:09

If you’re gearing up for AIM this is a must-listen episode. Mike Whaling, President and Founder of 30 Lines shares low-hanging fruit, and often overlooked opportunities to help multifamily marketers to thrive in the current headwinds. Listen wherever you get your podcasts. To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, t…

1
Forum Fomo - Five fantastic takeaways 28:31

7M ago28:31

28:31

Tyler Christiansen and Dom Beveridge discuss the five top takeaways from the inaugural Forum: 1. Community and how this event helped leaders in the industry share ideas and solve problems. 2. How to cash out on centralization workshop that Dom led. 3. The new operating model 4. The new operating model and what it means for third-party managers. 5. …

1
The Report — NMHC lists, Blackstone acquisition, loan delinquency and NAR settlement 25:05

7M ago25:05

25:05

This month Alex Howe and Tyler Christiansen discussed: — FORUM — NMHC top 50 list — Blackstone acquisition of Apartment Income REIT (AIR Communities) — Rise of multifamily delinquent loans — YIMBYism — Credit card fees — Insurance rates Johnny Hanna, Funnel CRO, made a guest appearance to discuss: — NAR settlement Listen wherever you get your podca…

1
Steve Lefkovits — The multifamily community and this real estate cycle 49:18

8M ago49:18

49:18

Steve Lefkovits created many of the most beloved events in multifamily including OPTECH and the AIM conference. Johnny Hanna, CRO, Funnel talked with Steve about the importance of skill development, and adapting to market changes. Steve shares how things have changed over the years and what he thinks is ahead in this real estate cycle. Listen where…

1
S3 E7 — The March Report 19:50

8M ago19:50

19:50

Welcome back to the February report - today we’ll cover: BH’s acquisition Dom Beveridge’s brand new 20 for 20 Revenue management lawsuits in the hotel industry AirCanada + the curious AI chatbot case New state-level lawsuits + legislation The latest on inflation and housing costs The Forum is this month Let’s get into it. To stay up-to-date follow …

1
S3E6 — Jennifer Staciokas — The intersection of people and technology, and growing your career in multifamily 32:26

8M ago32:26

32:26

Johnny Hanna sat down with Jennifer Staciokas the President of Western Wealth Communities and Vice President, People and Technology at Western Wealth Capital. They talked about the importance of raising your hand and saying yes to opportunities to grow your career and impact in multifamily. Jennifer shared her unique perspective on the blurred line…

1
S3E5 — The Response — Jake Holzman — The other side of rent reporting 28:49

9M ago28:49

28:49

On the February 7th edition of The Report, Tyler and Alex discussed rent reporting. Jake Holzman, SVP Operations at Imagine Homes, responded with a unique and nuanced perspective about rent reporting. We invited him on the show for a healthy debate. Listen wherever you get your podcasts. To stay up-to-date follow Funnel on Linkedin and connect with…

1
S3 E4 — The Response + Dom Beveridge — Does Colorado hate multifamily? 25:44

9M ago25:44

25:44

Last week in the Report we shared about many of the biggest stories in multifamily. Since then, we heard from Dom Beveridge, founder of 20 for 20, multifamily thought leader and friend of the pod. Dom came on to a new format of Multifamily Unpacked, The Response, and shared his insights on what's happening in litigation and legislation, particularl…

1
S3 E3 — February Report — NMHC annual, the rise of mega-managers, 2024 headwinds + BIG PropTech funding news 30:03

9M ago30:03

30:03

Welcome back to The Report. This month Tyler Christiansen, CEO of Funnel, and Alex Howe VP of Marketing + Growth at Funnel will discuss: NMHC annual recap The Greystar Wood partnership + the rise of mega managers The record supply of new apartments coming online BILT’s valuation Rent reporting and credit scores Fraud’s costly spike Multifamily goes…

1
S3 E2 — How AI + automation unleash leasing superpowers 24:36

9M ago24:36

24:36

Leverage AI for good. The good of your teams, your management, and your renters. See how recent advancements in AI, like Chat-GPT, can create optimal renter experiences, give teams a hand, and equitably help renters find their next home from the people who actually build AI every day, and with it, multifamily’s future. Tune in to hear Jess Groff VP…

1
S3 E1 — Jerry Davis — the godfather of centralization + the new operating model 39:48

10M ago39:48

39:48

Jerry Davis, the former COO at UDR, and affectionately known as the godfather of centralization joined Tyler Christiansen on the podcast today to kick off Season 3 of Multifamily Unpacked. They discussed UDR’s journey through centralization and the new operating model as well as the opportunities that operators have now for incremental revenue, and…

1
4 Predictions for 2024 19:53

10M ago19:53

19:53

ICYMI: on Monday we kicked off 2024 with 4 predictions from John Helm, Founder + Principal at RET Ventures, and Tyler Christiansen CEO of Funnel. From flat rent growth, to AI creating meaningful work, to multifamily being in mainstream news — you don’t want to miss out. About John: Prior to founding RET Ventures in 2017, John was a Venture Partner …

1
The Report - The Forum, rent growth, junk fees, Amazon, and TikTok fraud 15:14

11M ago15:14

15:14

The Report, which is about the biggest news in multifamily, is out. Today, Tyler and Alex discuss: The Forum Negative rent growth Amazon's new partnership which will allow customers to buy a Hyundai in a few clicks next year Junk fees How renters are using TikTok to defraud Landlords A development in the class action suits In this episode, we refer…

1
S2 E10 Jessica Anderson — First-hand reports of the new operating model 34:33

11M ago34:33

34:33

Jessica Anderson, SVP of Operations, Essex Property Trust breaks down the long-standing API challenges between software solutions, and the multifamily industry’s long-overdue move to the new operating model. Learn about Essex's approach to save teams’ time, provide meaningful careers, and take care of prospective renters and current residents. Abou…

1
S2 E9 — David Williams — From Make-A-Wish to opening doors at Entryway 43:32

11M ago43:32

43:32

Connecting job-ready talent with multifamily talent needs No better way to kick off Giving Tuesday than with David Williams, CEO of Entryway. Entryway is a national nonprofit that transitions at-risk individuals and families facing homelessness to economic self-sufficiency through career training, employment, and housing opportunities in partnershi…

1
S2 E8 — UX will make or break your product decisions (why data should drive development) 27:00

12M ago27:00

27:00

The most powerful and useful piece of technology you roll out to your teams can still fail if your teams hate using it. Here’s a top-secret product development recipe: listen to the end users of your product to learn how you can make the user experience better. Tune in to hear Jess Groff VP of Product, Chris Brennand Director of Product Design, and…

1
The Report — ACH fees, junk fees, interest rates + post-OPTECH observations 42:50

12M ago42:50

42:50

Welcome back to The Report. Here are the five biggest multifamily news stories in the past month: 1. WeWork goes bankrupt 2. Fed pauses on rate increases 3. Yardi waves ACH fees 4. The White House is looking at junk fees 5. Airbnb + longterm rentals The biggest BONUS news story: What everyone was talking about at OPTECH with Brent Williams Chief In…

1
S2 E6 — Matt DeGraw — On leading by example from leasing agent to CEO 47:41

12M ago47:41

47:41

Listen to a candid conversation between two multifamily friends Johnny Hanna CRO at Funnel, and Matt DeGraw CEO at Bridge Property Management. They talk about everything from dancing 🕺, to thoughtfully creating a great renter and team experience. Listen wherever you get your podcasts. About Matt: Matt DeGraw serves as Senior Managing Director at Br…

1
S2 E5 — FUNdraising news + what renting is actually like (from real renters) 6:35

1y ago6:35

6:35

Typically to announce new funding, companies take out a billboard in Times Square or waste money on a vanity project. BUT! Renter-centric is more than a tagline– it’s our ethos. We create products to serve renters, so we wanted to do something to give back to our core audience and spend time talking with (and giving away free funnel cakes to) rente…

1
S2 E4 - Three processes every community should automate this year 28:48

1y ago28:48

28:48

Veritas is asking the hard questions. Tune into this candid panel discussion about what processes every community should automate, the new operating model, and OPTECH. As you know, employee hiring and turnover rates have caused many operators to declare reducing site team workload a critical 2023 initiative. But where should operators focus to get …

1
S2 E3 — The Report — OPTECH, rising costs, and housing affordability 17:50

1y ago17:50

17:50

Tune in to hear: Tyler Christiansen’s take on recent multifamily news, and predictions on what you’ll hear at OPTECH. Alex Howe opine on the sad state of Delta Airlines’ recent changes and why valuing the customer experience is paramount. Listen on Apple Podcasts, Spotify, or wherever you get your podcasts. To stay up-to-date follow Funnel on Linke…

1
S2 E2 — Jesse Stein — The blurring lines between hospitality and multifamily 40:33

1y ago40:33

40:33

“I want to build more housing, and use that housing more flexibly.” — Jesse Stein The lines between hospitality and multifamily blurred even more with Airbnb's recent announcement of long-term rentals. But the underlying truth is: renters want subscription-based flexible living. In this podcast, Jesse Stein, the Global Head of Real Estate at Airbnb…

1
S2 E1 — Alex O’Brien — A candid conversation on how company culture drives results 54:09

1y ago54:09

54:09

How to be the best place to work, in any industry, for anyone. Alex O’Brien, CEO of Cardinal Group and co-founded the company with the goal of being the best place to work, in any industry, for anyone. The proof: Cardinal has been voted a Best Place to Work seven times. Cardinal believes in adopting new technology to provide team members with the s…

1
S1 E14 — Mike Brewer — an empathetic, people-focused look at technology’s role in multifamily 33:51

1y ago33:51

33:51

Our final episode of season one features Mike Brewer– a multifamily veteran and Chief Operating Officer at RADCO Residential. Mike is passionate about people, technology, and real estate. He’s received several industry honors including seven “Property Management Company of the Year” awards under his leadership. He is the founder of The Multifamily …

1
S1 E13 — IREM — From the front lines 18:25

1y ago18:25

18:25

Funnel CEO, Tyler Christiansen, joined IREM’s From the Front Lines podcast to discuss how customer relationship management (CRM) software, and Renter Management Software can advance marketing and leasing goals by delivering an exceptional renter experience, create efficiencies for management, and a more enjoyable associate experience for teams. Abo…

1
S1 E12 — Jindou Lee — Design thinking meets multifamily industry needs 40:32

1+ y ago40:32

40:32

We usually stay away from other multifamily vendor partner interviews — because the world already has enough echo chambers. But, we are thrilled to share this interview with Jindou Lee, co-founder and CEO of HappyCo, a multifamily proptech company that develops software and service solutions to enable real-time property operations. HappyCo’s origin…

1
S1 E11 — Tyler’s Take — What does multifamily have in common with Tesla and the auto industry’s EV disruption? 7:37

1+ y ago7:37

7:37

When was the last time you bought a car? If it was more than a couple of years ago it might have gone like this: A local dealer sells a big, expensive, important product, without much transparency, to a customer and proceeds to never talk to them again. This is changing. The EV disruption is shaking up car buying to sometimes eliminate the need for…

1
S1 E10 — Johnny Hanna — Entrata and Homie Co-founder and real estate industry change agent on the future of multifamily 29:24

1+ y ago29:24

29:24

Johnny Hanna is a multifamily proptech legend with over two decades in the real estate industry. He’s the co-founder of Entrata where he grew their revenue from 0 to over $100M in annual recurring revenue. After 12 years at Entrata, Hanna co-founded Homie, to disrupt and streamline the home-buying process. Overall, Hanna’s long-term focus is on hel…

1
S1 E9 — Dom Beveridge — Informed and candid perspective of what’s really happening in multifamily 37:35

1+ y ago37:35

37:35

Dom Beveridge is one of those rare thought leaders in the multifamily industry who goes directly to the forward-thinking sources and asks multifamily leaders what they think, what’s important to them, and what initiatives they’re taking on, rather than reading and repeating other people’s opinions. He’s afforded a unique, front-seat and candid posi…

1
S1 E8 — Tyler’s Take – Three myths about the new operating model 12:15

1+ y ago12:15

12:15

This week we did something a little differently than we usually do–we go deep on a short topic on the podcast. Tyler debunks three of the most common myths about the new operating model. The myths are: The new operating model is only for companies with geographic densityThe new operating model isn’t for third-party operatorsThe new operating model …

1
S1 E7 — AIM Panel — How centralization is being reinvented/democratized by proptech for small + large firms 54:59

1+ y ago54:59

54:59

Rebroadcast from AIM 2023. Thank you to our friends at the Apartment Innovation and Marketing Conference for allowing us to share this conversation about centralization, and how leading operators are changing the status-quo multifamily operating model. Centralizing isn’t just for REITs or the biggest players any longer, it’s an opportunity for ever…

1
S1 E6 — John Helm — Industry-influenced technology solves tough challenges and addresses product-market fit 52:35

1+ y ago52:35

52:35

John Helm, the founder and partner at RET Ventures created an ecosystem that fuels rent tech product market fit. The involvement of both portfolio companies, and property management companies in the RET ecosystem ensures that RentTech providers create products influenced by end-users to solve the multifamily industry’s toughest challenges. Helm sha…

1
S1 E5 — Tim Argo — Portfolio diversity and a long-standing Sunbelt strategy fueled the country’s largest apartment owner’s growth 53:20

1+ y ago53:20

53:20

Tim Argo shares about his 21-year career at MAA, a public REIT and the nation’s largest owner and operator of multifamily housing. He shares stories of MAA’s earlier days, and the importance of portfolio diversity by asset type and location within their long-standing sunbelt-focused strategy. About Tim: Tim Argo is the Chief Strategy and Analysis O…

1
S1 E4 — Noah Echols + Mike Gomes — Tomorrow’s operating model, today 52:44

1+ y ago52:44

52:44

Funnel took Multifamily Unpacked on the road, to talk about Tomorrow’s Operating Model with multifamily leaders in the Atlanta Area. Learn from Mike Gomes, Chief Experience Officer at Cortland, and Noah Echols, SVP of Marketing and Customer Experience, CARROLL as they discuss their experience changing their operating model to include role specializ…

1
S1 E3 — Scott Wesson — Making every bit of data count 36:52

1+ y ago36:52

36:52

Scott Wesson shares just how far multifamily technology has come bit by bit and the early days of REITs. He shares UDR’s philosophy behind technology adoption to better understand renter preferences and how they decide which technology to implement to better serve renters. About Scott: Scott Wesson is Senior Vice President and Chief Digital Officer…

1
S1 E2 — Mike Gomes — You’re either a customer-centric company, or you’re not. 1:01:22

1+ y ago1:01:22

1:01:22

With a unique pedigree of creating customer experiences at some of the best-known brands in the world, including Disney and the Atlanta Falcons Mike Gomes brings a unique perspective to multifamily, on how to think about, and how to create an exceptional customer experience. He shares stories from his time before multifamily, and how it influences …

1
S1 E1 — Kristy Simonette — From leasing associate to Camden CIO 34:59

1+ y ago34:59

34:59

Kristy Simonette, one of the best-known and most respected names in multifamily, is the Senior Vice President - Strategic Services and Chief Information Officer at Camden Property Trust. We sat down with her at Camden’s HQ in Houston to learn about her career journey from leasing associate to CIO as well as her perspective on the past, present, and…

1
Welcome home, get unpacked — the preview 1:10

1+ y ago1:10

1:10

Welcome to season one of Multifamily Unpacked. It’s a jam-packed season. To name a few, we’ll talk with industry leaders including: Kristy Simonette, Senior Vice President - Strategic Services and Chief Information Officer, Camden Property Trust. Scott Wesson, Senior Vice President and Chief Digital Officer of UDR, Inc. Mike Gomes, Chief Experience…

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