Parhaat The Not An Msp Show Podcastit (2024)

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Episode 47: How To Structure Your MSP For Maximum Scalability 1:00:24

2y ago1:00:24

1:00:24

In this episode, we'll discuss how to structure your MSP for maximum scalability. We'll cover the key principles of scalability, including standardization, automation, and delegation. We'll also explore the importance of building a strong team and developing effective management systems to ensure that your MSP can grow and thrive over time. Whether…

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Episode 46: Creative Ways To Spend $1000 On Marketing 1:04:18

2y ago1:04:18

1:04:18

In this episode, we'll share some creative and effective ways to spend $1000 on marketing. We understand that it can be challenging to know where to start when it comes to improving your marketing strategy, but we're here to help. We'll give you real-life examples and actionable insights. So, grab a notepad, sit back, and get ready to learn some ga…

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Episode 45: Ask Us Anything 1:07:28

2y ago1:07:28

1:07:28

You got questions.....we got answers. Bring your most burning questions to this week's show. 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: https://www.tubblog.co.uk/nl ✅ Richard's Blog: https://www.tubblog.co.uk/blog/ ✅ Richard's Podcast: http…

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Episode 44: Up-Serving Your Clients (Part 2) 1:03:17

2y ago1:03:17

1:03:17

In this week's show, we'll continue the discussion about a strategy to "up-serve" your clients without being pushy. Discover the secrets to increasing your average sale and providing additional value to your customers. Join us LIVE, and learn how to expertly upsell "up-serve" your clients for a successful and profitable business! 🔥 Subscribe to the…

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Episode 43: Up-Serving Your Clients 1:00:55

2y ago1:00:55

1:00:55

Want to boost your MSP revenue this year without having to add a single new client? In this week's show, we'll discuss an epic strategy to "up-serve" your clients without being pushy. Discover the secrets to increasing your average sale and providing additional value to your customers. Join us LIVE, and learn how to expertly upsell "up-serve" your …

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Episode 42: How Will AI Affect The MSP Industry 57:15

2y ago57:15

57:15

AI adoption is a hot topic. Here's how it can impact your MSP business and IT environments around the globe. Join Pete, Scott, Richard, and Andrew for an insightful conversation about the use cases of AI and some forward-thinking ideas to accelerate your IT business. 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0H…

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Episode 41: Ask Us Anything // Bring Your Burning Questions 52:55

2y ago52:55

52:55

Ask us anything -Marketing, Sales, Pricing, Packaging, People, Service Delivery, Mindset, and more - and we'll give you our honest and informed answers. So, let's get the conversation started! 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly MSP Insights: http…

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Episode 40: How To Have Tough Conversations With Clients 50:22

2y ago50:22

50:22

Are you tired of avoiding difficult conversations with clients? Learn the strategies and techniques to tackle tough topics head on in this week's episode. Say goodbye to uncomfortable silences and hello to successful and productive client interactions! 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirma…

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Episode 39: Should you ditch setting goals? They might be (secretly) destroying your success. 59:36

2y ago59:36

59:36

Ditch the traditional goal setting mentality and try something that actually works. In this episode, we'll show you how to set systems and take action to achieve your dreams without the pressure of rigid goals. 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekly …

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Episode 38: Reflections on 2022 & Predictions for 2023 55:35

2y ago55:35

55:35

Wow, can you believe it! We'll take a look back at the highlights and takeaways of 2022. AND, we'll put on our prognosticator's hat and predict the top trends, habits and outcomes we think will shake out in 2023. 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Richard's Stuff: ✅ Richards Weekl…

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Episode 37: How To Crush Your 2023 Business Plan 54:38

2y ago54:38

54:38

Although the world has adjusted to a new normal, the effects are still impacting business operations around the globe. While the pandemic introduced new obstacles for companies of all shapes and sizes, there are ways to take lessons learned over the last 2 years and incorporate them into a strategic business plan for 2023 and beyond. With this in m…

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Episode 36: Ways To Reduce Customer Support Costs 57:29

2y ago57:29

57:29

The finest customer experience does not require extravagant spending. Over time, a lack of cost-effectiveness can stunt the expansion of your MSP, or worse, put you out of business all together. Cutting costs does not imply sacrificing quality. It is the sweet spot where you can deliver a better experience without reducing resources by increasing t…

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Episode 35: Maximizing Customer Lifetime Value 59:46

2y ago59:46

59:46

Whether you run a nimble MSP, or a chain of locations across multiple industries, knowing how to maximize your customer lifetime value will help your team boost income by investing in the clients who are most likely to generate profits over the long term. Join Pete, Scott, Andrew and Richard as they discuss tried-and-true, profitable tactics to max…

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Episode 34: Vendor Relationships Be Tricky 1:03:22

2y ago1:03:22

1:03:22

The relationships you make with suppliers and vendors are important as an MSP. Working with people you trust, who trust you, and who will stand with you when times are tough is what we all desire. But where do you look for those vendors? The solution is that you create them, not find them. After years of being on both sides of this equation, we'll …

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Episode 33 - Why does most MSP Marketing Suck? 58:15

2y ago58:15

58:15

Buckle your chin straps for this episode. We're about to delve deeper into the topic and possibly ruffle some MSP feathers in the process. Lead gen failures are partially the fault of MSPs. MSPs who want "more blogs," "more advertising money," and "more more more" of unsuccessful strategies are worsening the situation. More garbage is still just ru…

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Episode 32: Strategies To Prepare For Recession 1:11:51

2+ y ago1:11:51

1:11:51

In this episode, our geeks talked about: ✅ 5 strategies to start right now to prepare your business for the next recession And MUCH MORE! 🔥 Subscribe to the Channel: https://www.youtube.com/channel/UCDclJZPTxEgGw6DHXff0HqA?sub_confirmation=1 Pete's Stuff: ✅ Coaching & Mentoring: https://notabusinesscoach.com/ ✅ Personal Youtube: https://youtube.com…

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Episode 31: ASK US ANYTHING // Bring Your Burning Questions 1:05:24

2+ y ago1:05:24

1:05:24

In this episode, our geeks talked about: ✅ An MSP wins 4 new clients from his YouTube channel in the first 7 days! ✅ Another MSP got a lead for a 30-person company from his TikTok videos ✅ Should you have a dress code for onsite visits? ✅ How should I prioritize hiring a my first employee or getting a new office space? ✅ Should I do Live Streaming?…

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Episode 30: The Challenges of Running a Nimble MSP 1:08:44

2+ y ago1:08:44

1:08:44

In this episode, our geeks talked about: The need for speed: Why being able to rapidly adapt is essential for MSPs Being prepared for anything: How having a robust plan B can help your MSP survive and thrive Knowing your customer: The importance of understanding your target market New technology and tools to keep MSP Business nimble and flexible Ou…

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Episode 29: Becoming a Productivity Powerhouse 57:31

2+ y ago57:31

57:31

In this episode, our geeks talked about: How do we become better with productivity as MSP? The benefits of productivity Getting Things Done method (GTD) by Dave Allen How to stop procrastinating and be organized Maximizing the value of time and establishing workflow The geeks talked about their own productivity techniques: calendar organizations, t…

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Episode 28: Let's Talk About The Benefits Of Live Streaming 1:10:38

2+ y ago1:10:38

1:10:38

In this episode, we’re with Andrew Moon - the Linkedin Marketing Guru and he shares the benefits of Live Streaming and you’ll learn: Live streaming is becoming a popular way for businesses to connect with customers and share information in real-time. MSPs can benefit from live streaming by providing customers with demonstrations of products and ser…

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Episode 27: Building Email List 1:06:44

2+ y ago1:06:44

1:06:44

In this episode, our geeks are joined by Andrew Moon and dived into the following topics: Variety of ways to grow an email list Capturing leads and turn into clients Lead generation Using CRM Do you really need to pay for customer conversion? Conversion funnels The LinkedIn Advantage Pop-up builder in a website strategy And MUCH MORE! Links: https:…

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Episode 26: How to remove yourself from the business when you don’t have any money? 56:42

2+ y ago56:42

56:42

In this episode, our geeks dive into the following topics: The challenge of starting own MSP without money Making time for the work that matters How to delegate all the tasks you don't like and focus Using time tools to boost productivity And MUCH MORE! Links: Giftology https://pomofocus.io/ Richard's Stuff: ✅ Rent Richards Brain: https://www.tubbl…

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Episode 25: Ask us anything! 1:01:11

2+ y ago1:01:11

1:01:11

Ever feel like you just can't get enough? Wish you could ask the geeks anything you want and get the answer? This is an episode where they'll be answering as many questions as they can. Links and Resources mentioned: Who by Geoff Smart Richard's Stuff: ✅ Rent Richards Brain: https://www.tubblog.co.uk/rrb/ ✅ Richard's Blog: https://www.tubblog.co.uk…

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Episode 24: Should big Vendors keep buying small Vendors? 56:36

2+ y ago56:36

56:36

In this episode, our geeks dive into the following topics: Some large MSPs do keep buying small providers and some do not Each situation needs to be evaluated on its own merits, taking into account a variety of factors including the size and scope of the two businesses, the products and services they offer, and the markets they serve. In some cases…

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Episode 23: Does PR Marketing Work? 57:19

2+ y ago57:19

57:19

In this episode, our geeks dive into the following topics: Importance of PR Marketing The geeks talk about how they use PR on their MSP business Working with an external PR agency How can you measure the effectiveness of PR marketing Building network and public speaking engagement strategies What are the most effective PR marketing strategies? How …

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Episode 22: Should an MSP work with an external Cybersecurity firm? 53:02

2+ y ago53:02

53:02

In this episode, our geeks dive into the following topics: Pros and cons of working with an external cybersecurity firm How to choose the best cybersecurity partner for MSP business? Difference between cybersecurity in larger and smaller MSPs Protect MSP business from cyberattacks and data breaches The geeks shared their insights about the importan…

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Episode 21: Should you hire a Scheduler/Dispatcher in your MSP? 1:04:10

2+ y ago1:04:10

1:04:10

In this episode, our geeks dive into the following topics: The role of a dispatcher and scheduler The benefits of having a Scheduler/Dispatcher Qualities to look for when hiring a Scheduler/Dispatcher How and when do you know if you need to hire Scheduler and dispatcher Should you hire a techie or non-techie guy for a dispatcher? Providing a better…

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Episode 20: How easy is it to buy another MSP? 1:04:41

3y ago1:04:41

1:04:41

In this episode, our geeks dive into the following topics: The cost of the acquisition The geeks shared their experiences in selling their MSPs What to consider when buying MSP MSP evaluation Buying and selling process Ways to buy MSP aside from cashout Importance of sellers and buyers relationship Building leads tips The computations… more about n…

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Episode 19: Can you run your MSP 100% remotely? 1:00:09

3y ago1:00:09

1:00:09

In this episode, our geeks dive into the following topics: pros and cons of running MSP remotely Tips and tricks in running MSP business remotely The geeks shared their work-from-home experience Building relationships and managing remote teams Workflow and processes Maintaining work culture in a work from home setup The struggles of running MSP rem…

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Episode 18: What to do when your Vendors compete against your MSP? 1:05:36

3y ago1:05:36

1:05:36

In this episode, our geeks dive into the following topics: How to get your vendors to work with you and not against you Building relationship between vendors and MSPs How can small MSP compete against the bigger vendors, bigger distributors, bigger competitors Solving vendor management challenges Reducing risks Geeks answer questions about vendor s…

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Episode 17: When should I hire a salesperson in my MSP? 57:14

3y ago57:14

57:14

In this episode, our geeks dive into the following topics: When should you hire a salesperson for your MSP business? Challenges in managing salesperson Hiring salesperson for the right reasons Experiences on sales process and sales team as an MSP Overview of the benefits and responsibilities of a salesperson Salesperson vs Sales process Sales tools…

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Episode 16: Hiring VAs and Assistants for busy MSP Owners 1:05:00

3y ago1:05:00

1:05:00

In this episode, our geeks dive into the following topics: Benefits of hiring VAs Outsourcing VAs What you can use a VA for Importance of having VAs on different tasks and niches Having a successful business can’t be done alone When is the right time to hire VA? Billing/invoice process Building trust and working relationships with VAs And MUCH MORE…

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Episode 15: Credit Control Craziness - Can MSPs ever get 100% of their clients to pay up-front? 1:03:57

3y ago1:03:57

1:03:57

In this episode, our geeks dive into the following topics: Payment terms and any particular tactics that work well for MSPs The geeks shared some of their experiences on how their clients pay their invoices and their terms Simplifying billing process for customers How to ensure clients are paying up-front Handling accounts receivable Cash before de…

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Episode 14: Does Traditional / Print Marketing work for MSPs? 59:28

3y ago59:28

59:28

In this episode, our geeks dive into the following topics: What are Print ads and traditional marketing? Is a traditional print newsletter/brochure is effective than a digital newsletter? Why Traditional print marketing is still one of the most effective ways to reach the target market Email marketing and its way to get your message across quickly …

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Episode 13: Does Content Marketing help MSPs find new clients? 59:42

3y ago59:42

59:42

In this episode, our geeks dive into the following topics: How content marketing changed over the years Measuring success and analytics Content loops Some tools and “superpowers” geeks use to create and manage content Content curation Where to place content on the scale of techie detail 4MAT System How important it is to level up the creative part …

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Episode 12: Choosing the perfect tech stack for your MSP? 1:07:02

3y ago1:07:02

1:07:02

Some of the best tech stacks that you should be having as an MSP In today’s episode, the geeks talk about tech stacks. While some of us in the MSP haven’t heard of this term and can’t tell what it means, tech stacks still remain a key part in the alignment of clients and ensuring a flawless service provision. Tune in as the geeks share the tips and…

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Episode 11: How the heck do I package and price my MSP Plans? 58:16

3y ago58:16

58:16

In this week’s episode, The Geeks answer the question, “How the heck do I package and price my MSP plans?”. The Geeks discuss the different ways that you can plan, package, and sell your MSP services. In addition, they discuss the benefits of creating a three-package option and the appeal of the “middle of the road” package” to increase sales. The …

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Episode 10: How Can MSPs Keep up with the Rapidly Changing Security World? 1:06:00

3y ago1:06:00

1:06:00

In this week’s episode, the geeks ask how MSPs can keep up with the Rapidly Changing Security World? They delve into the most up-and-coming services available and the most recent developments within the MSP industry. They also discuss various hacks that have taken place in the last year, most famously GoDaddy and Huntress, how communication is vita…

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Episode 9: Does Video Marketing Works for MSPs? 1:09:06

3y ago1:09:06

1:09:06

In this episode, Nigel, Scott, and Pete talk all about video marketing. Our geeks detail how they use it, why they use it, what works, what doesn’t, and if video marketing is really worth it for MSPs. Scott shares his real-life (and very recent) experience with video marketing and Pete offers his perspective after nearly doubling his viewership. Gu…

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Episode 8: Productivity Hacks for Busy MSP Owners 1:05:13

3y ago1:05:13

1:05:13

For this episode, Nigel, Pete, and Scott are joined once again by tech expert and leader of Uptime Solutions, Jason Kemsley. This week, the Tech Tribe discusses the Hot Topic of productivity. They highlight their own approaches to fighting distractions, pressure, energy slumps, and time-wasting. The Tech Tribe emphasizes that everyone has their own…

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Episode 7: Dealing with Challenging Situations with Team & Clients 57:59

3y ago57:59

57:59

In this week’s episode, the geeks are joined by Jason, who is a tech expert and the leader of Uptime Solutions. The Tech Tribe discuss this week’s Hot Top – dealing with difficult conversations or situations at work. They share and discuss their experiences with handling client disputes, complaints and receiving abuse from clients. The Tech Tribe a…

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Episode 6: The Crazy World of Hiring and Managing Techs 1:06:12

3y ago1:06:12

1:06:12

In this episode, our geeks are joined by Jason, who is a tech expert and the leader of Uptime Solutions. The Tech Tribe discusses the newest updates within the tech world and chat about their personal experience everything there is to know about hiring, leading, and managing techs within their MSP businesses. They discuss the benefits of positive r…

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Episode 5: The Non-slimy Sales Process for Selling MSP & Cybersecurity 1:00:46

3y ago1:00:46

1:00:46

In this episode, our geeks discuss the newest updates within the tech world and chat about their personal experience selling services to their clients, and how to avoid being a “slimy salesperson”. The Tech Tribe discusses the new rules and regulations that have been put in place in the US for MSP businesses, and how this can be a positive change f…

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Episode 4: How to Outsource Helpdesk in an MSP 1:01:18

3y ago1:01:18

1:01:18

In this episode, our geeks discuss current the newest updates within the tech world and chat about their personal experience with outsourcing services for their MSPs. They discuss the free version of Microsoft Defender which is now available with the Business Premium Package. They also discuss the Metaverse, the best VR headsets available and how M…

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Episode 3: The Mental Health challenges of running an MSP 1:03:21

3y ago1:03:21

1:03:21

In this episode, our geeks talk about the slow pace of Malware removal, the new features from Microsoft Teams, and they get serious about the mental health issues in the industry. Hear them open about their own personal battles with mental health while running their company and offer guidance, tools, and practices to help your own anxiety and stres…

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Episode 2: The Financials, Profits & Money side of the MSP world 1:09:31

3y ago1:09:31

1:09:31

Listen up as our geeks cover the most talked about topic in business…money. The guys discuss the changes made to the Microsoft Incentive program, the marketplace shift in MSPs, and the rapidly growing industry, but they spend most of the episode sharing investing tips, budgeting strategies, and pension plans. Episode Highlights: Microsoft Incentive…

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Episode 1: How should I talk to my clients about Windows 11? 1:08:45

3y ago1:08:45

1:08:45

In this episode, our geeks talk about their latest experience at the CompTIA Conference and the significance of gathering together with members of the tech and MSP community. They dissect the Facebook outage, Twitch security breach, VPN company optics, and other cyber security concerns their clients and other businesses owners may not even know abo…

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