In this episode, National Director of Experience at Ensemble Health Partners, member of the NAHAM Publications Committee and host Susan Milligan, CHAM, CRCR, is joined by NAHAM President, Philip Quick, MPS, CHAM. They discuss the exciting milestones and ongoing progress of NAHAM as the organization celebrates its 50th anniversary.Philip shares his …

In this episode, we’re diving into the key takeaways from the NAHAM 50th Annual Conference, with a spotlight on artificial intelligence (AI) and its impact on Patient Access. As AI continues to generate buzz in healthcare settings, it’s crucial to distinguish between genuine advancements and marketing hype.Host Susan Milligan, CHAM, CRCR, is joined…

In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Susan Milligan, CHAM, CRCR, Gisela Dossey, CRCR, and Erin Hancock, as they discuss challenges and strategies for fostering inclusivity. They candidly reflect on personal journeys and instances of exclusion, emphasizing the role of empathy in creating i…

In this special end-of-year episode, NAHAM President, Stephanie Benintendi, MBA, CHAM, hosts two distinguished guests, Maxine Wilson, CHAM, CHAA, and Nancy Farrington, FHAM, CHAM, as they share insights on their journeys through the first generation of NAHAM. Reflecting on their experiences, they discuss pivotal moments and reminisce about mileston…

The ambulatory care setting in Patient Access presents its own unique sets of challenges, demanding adaptability and a deep understanding of the intricacies involved in outpatient care. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Ernest Yates IV and Audrina Cato, CHAA, as they discuss the import…

ABOUT THE EPISODEIn the world of Patient Access, discovering an identity beyond one's professional role is crucial for overall well-being and fulfillment. Engaging in personal passions and hobbies not only helps counterbalance work-related stress but also makes for a healthier approach to life within the demanding field.In this episode, Brenda Saue…

ABOUT THE EPISODENAHAM has long recognized the importance of investing in the education and training of staff members involved in Patient Access so healthcare organizations can improve financial outcomes and enhance the patient experience. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Nathaniel Da…

ABOUT THE EPISODEPlease note that this episode makes mention of a racially motivated mass shooting. If you would like to avoid this content, skip 25:01–26:01.Over the past few years, NAHAM has brought diversity, equity and inclusion — DEI — to the forefront of all we do. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, C…

ABOUT THE EPISODEIn recent years, Patient Access professionals have prioritized enhancing the virtual patient experience, leading to the evolution of technology and new emerging trends that have helped guide healthcare organizations. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Octavius M. Jones …

ABOUT THE EPISODEAs the year comes to a close, NAHAM President Stephanie Benintendi, MBA, CHAM, visits the podcast for the annual year in review episode. She reflects on all of NAHAM’s progress and accomplishments in 2022 and gives insight on what is to come in the new year, including rules and prior authorization regulations, technology transforma…

ABOUT THE EPISODEIn 2021, NAHAM began an initiative to elevate the voices of its members and promote actionable solutions to everyday issues surrounding prior authorization. As a result, the NAHAM Prior Authorization Task Force was formed. Since its formation, they have worked to create a whitepaper and recently hosted a roundtable discussion, wher…

ABOUT THE EPISODEDuring the NAHAM 20222 Annual Conference, Patient Access professionals from across the country gathered to expand on their education, collaborate, form connections and embrace the future of Patient Access. In this episode, Dale Williams scholarship recipient Meagan Tomlin and Michael Taubin scholarship recipient Jennifer Crane refl…

ABOUT THE EPISODEOver the past few years, Patient Access has faced many staffing challenges and shortages as an impact of the COVID-19 pandemic. Still, Patient Access is a resilient and powerful profession, and everyone from associates to directors found creative ways to face these obstacles. In this episode, Patient Access leaders Yelina Mejia and…

ABOUT THE EPISODEIn honor of Celebrate Diversity Month, this episode features NAHAM Diversity, Equity and Inclusion (DEI) Task Force members Scott Wood, CHAM; Cathy Pallozzi, CHAM, CCS; and Kiowa Grove, CHAA, CRCR. They discuss the importance of DEI and allyship among your teams, examples of how they have been allies and witnessed allyship in their…

ABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Susan Milligan, CHAM, CRCR, and Tom Tull, FACHE, CPXP, walk through real-life examples of patient comments, both the good and the not-so-good, and share strategies for providing an optimal patient experience. Al…

ABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM welcomes back to the podcast NAHAM President Michelle Fox, DBA, MHA, FHAM, CHAM. Fox returns to the podcast to reflect on the progress and accomplishments of Patient Access and NAHAM in 2021. Plus, she loo…

11 – Prior AuthorizationsABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM sits down with Dr. Rishi Garg, neurologist, assistant professor, medical director of the financial clearance center, and physician advisor at Loyola Medical Center in Chicago to di…

ABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM sits down with two Patient Access leaders, NAHAM Publications Committee Chair Philip Quick, MPS, CHAM, and NAHAM Past President Brenda Sauer, RN, MA, CHAM, FHAM. Quick and Sauer, who are Patient Access lea…

ABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM sits down with three members of the NAHAM Diversity, Equity and Inclusion (DEI) Task Force: Vanessa Mackay, CHAM; Autumn Mayhew, CHAA, CHAM, CRCR; and Scott Wood, CHAM. Listen in to learn more about the de…

ABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM sits down with Pam Carlisle, FHAM, CHAM, MHA, director, revenue cycle management, for Genesis Healthcare System, to discuss the upcoming Surprise Medical Billing final rule, which goes into effect Jan. 1, …

ABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM sits down with Liz Nix, MBA, director of service quality and development for Patient Access services at Vanderbilt University Medical Center, to discuss how Patient Access leaders can help their teams char…

ABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM Policy Development and Government Relations Committee Chair Terese Davis, MBA, CHAM, and NAHAM Strategic Projects Committee Chair Wendy Roach, RDMS, CHAM, discuss the updates to the Disaster Preparedness, …

ABOUT THE EPISODEThank you for joining us for another episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM President Michelle Fox, DBA, MHA, FHAM, CHAM, director of revenue operations/Patient Access at Health First, Brevard County, Florida, explains the upcoming CMS rules and regulations changes that Patient Ac…

ABOUT THE EPISODEThank you for joining us for the fourth episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Michael Sciarabba, CHAM, director of Patient Access services at UChicago Medicine, takes a deep dive into his recently published Access Management Journal article about denial prevention. Here, Michael discus…

ABOUT THE EPISODEThank you for joining us for the third episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Elizabeth Reason, MSA, CHAM, CBCS, director of patient financial services at Lake Huron Medical Center and NAHAM past president, previews her upcoming NAHAM Online Experience session, “Lessons From COVID-19.” …

ABOUT THE EPISODEThank you for joining us for the second episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, Michael Borge, senior director of ambulatory Patient Access; Janelle Stout, senior manager of ambulatory central verification and authorizations; and Cynthia Yerger, senior manager of Patient Access pre-servi…

ABOUT THE EPISODEThank you for joining us for the first episode of the NAHAM Connections Podcast: Voices in Patient Access. In this episode, NAHAM publications managing editor Kelly Rehan connects with Susan Milligan, CHAM, CRCR, DDI and R Factor Certified Facilitator, director of patient and guest experience at Ensemble Health Partners. Susan take…