In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way. Highlights from the Episode: The Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why u…

Join Erin Rice from Process Street and Megan Weizel, managing partner at Salmela, as they explore how to revolutionize employee onboarding through strategic recruitment, and exceptional candidate experiences. In this episode, Megan shares her unique perspective on why onboarding begins before the offer is made, the critical role of talent branding,…

Deze aflevering van de Data Sharing Podcast gaat over data-ethiek, vertrouwen in data en AI en toegankelijkheid in een steeds digitalere samenleving. Host Hidde Koning gaat in gesprek met Roel ter Brugge, directeur van Ockto. Met meer dan 25 jaar ervaring in digitalisering en data deelt Roel zijn visie op het ogenschijnlijke spanningsveld tussen fr…

In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for teams to adapt. Highlights from the Episode: Why Customer Success Teams Can’t Ignore AI: Daphne explains the risks of falling behind a…

In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to product development, potentially evolving into a "product success" function. This thought-provoking discussion dives into the challenges fac…

In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment often becomes the root cause of a disjointed customer experience. Highlights include: Why internal misalignment on onboarding goals an…

In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in. Highlights include: Why onboarding is often undervalued by lead…

In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience. Highlights include: Why some leade…

In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience. Highlights include: Why sales and onboarding teams often feel at odds with ea…

In deze aflevering van de Data Sharing Podcast ontvangt host Hidde Koning Jordy Stoelwinder als gast. Jordy is werkzaam bij Vista Hypotheken als productmanager digitalisering en brondata. Eerder deed hij al ervaring op in dit gebied bij NHG en ING. Samen verdiepen zij zich in de uitdagingen rondom innovatie binnen een sterk gereguleerde sector als …

Join Erin Rice from Process Street and Aashni Shah, founder of Hype Docs, as they dive into creating impactful employee onboarding experiences. In this episode, Aashni shares insights on celebrating wins to boost engagement, the importance of pre-boarding, and how to build meaningful connections in a remote or hybrid work environment. Learn how to …

Deze aflevering van de Data Sharing Podcast gaat over de Consumer Credit Directive 2 (CCD2). Hidde gaat in gesprek met Earvin van Ginkel, senior beleidsmedewerker bij de Vereniging voor Financieringsondernemingen Nederland (VFN). Ze hebben een gesprek over de impact van deze richtlijn op de financiële sector en dan in het bijzonder Consumptief Kred…

Join Erin Rice from Process Street and Victoria Cooke, Manager of People & Culture at Happy Money, as they discuss creating authentic and high-impact employee onboarding experiences. In this episode, Victoria shares insights on blending empathy and creativity, the importance of pre-boarding, and how to avoid the pitfalls of inauthentic onboarding i…

In deze aflevering van de Data Sharing Podcast duiken we in de wereld van Open Banking en PSD2. Open Banking stelt consumenten en bedrijven in staat om financiële gegevens te delen met derde partijen, wat nieuwe kansen biedt voor innovatie en dienstverlening binnen de financiële sector. Dankzij Open Banking kunnen organisaties snel en nauwkeurig in…

Dive into the world of remote team engagement with HR expert Erin ImHof, who shares her journey of transforming onboarding processes at rapidly growing tech companies. Learn how to create a seamless onboarding experience that boosts remote employee satisfaction and builds trust within teams. Key Takeaways: Effective strategies for remote team engag…

Digital identity wallets lijken een revolutie teweeg te gaan brengen in hoe we ons online en offline identificeren en gegevens delen. Tegelijkertijd roept het een tal van vragen op. Komt de adoptie in Nederland snel op gang na de invoering? Krijgen buitenlandse aanbieders hier voet aan de grond? En hoe zit het met het verdienmodel achter deze walle…

Join us on this episode of the Employee Onboarding Podcast as we welcome Maxine Dorkin, an HR expert with a diverse background in social work and youth employment. Maxine shares her innovative approaches to designing and implementing onboarding programs that emphasize strong remote onboarding values. Discover how aligning personal and organizationa…

Bij het accepteren van nieuwe klanten voor financiële diensten worden vaak nog papieren documenten gebruikt, wat inefficiënt, foutgevoelig en fraudegevoelig is. De oplossing ligt in documentloos accepteren, waarbij gegevens rechtstreeks uit betrouwbare digitale bronnen worden gehaald. Deze methode verhoogt de efficiëntie, vermindert de kans op frau…

Digitale ID-wallets zijn een opkomend begrip in de wereld van innovatie en digitaal gegevens delen. In deze aflevering van de Data Sharing Podcast zoomt host Hidde Koning (director business development bij Ockto) samen met zijn gast Robert Harreman (Ockto’s founder) in op dit onderwerp. Aan de hand van vijf stellingen schetsen Hidde en Robert een c…

In this compelling episode, we're joined by Keisha Toussaint, a seasoned HR professional with a deep passion for crafting exceptional onboarding experiences. With a rich background in HR, specializing in employee engagement and development at Betches, Keisha shares invaluable insights into creating onboarding success stories. She discusses the crit…

In this episode, Erin Rice, People and Operations Coordinator at Process Street, delves into the transformative world of employee onboarding with Dr. Christina Moran, a licensed psychologist and a member of the leadership team at Then Design Architecture. Together, they explore the nuanced blend of art and science that makes for exceptional onboard…

Join Erin Rice from Process Street in an insightful episode of the Employee Onboarding Podcast, featuring Tarek Kamil, CEO of Circle. This episode focuses on how AI and technology are transforming employee onboarding and enhancing workplace experiences. Tarek shares his journey in tackling employee engagement challenges and discusses the role of pe…

Join us in this enlightening episode of the Employee Onboarding Podcast as we delve into the world of operational efficiency with Nick Sonnerberg, former high-frequency trader and CEO of Leverage. Discover how Nick's unique CPR Framework revolutionizes employee onboarding and operational practices, drawing on his extensive Wall Street experience. L…

Welcome to a riveting episode of the Employee Onboarding Podcast! Join Erin Rice, the people and operations coordinator at Process Street, as she delves into the world of HR innovation and employee onboarding with the seasoned expert, Leigh Elena Henderson. This insightful conversation covers a range of topics, each providing valuable takeaways for…

Join us as we unpack the key takeaways from this enlightening conversation. Here's a brief overview of the topics covered: Introduction to the Podcast and Guests: Erin Rice sets the stage for a comprehensive discussion on onboarding with Vicki Ulinici, highlighting her rich experience in HR. Ice Breaker and Personal Interests: A light-hearted start…

In this episode of Process Street's Employee Onboarding Podcast, Erin Rice sits down with Max Sher, the founder and CEO of the Sher Agency. Max's journey is nothing short of inspirational—from launching his agency as a college freshman to pivoting towards specialization three years in. Today, he's a force to be reckoned with in the web development …

Join us for an enlightening conversation with Erica Gordon-Roberts, our esteemed guest and the Director of Human Resources at LookListen, a cutting-edge digital marketing agency based in Atlanta. Hosted by Erin Rice, we dive deep into the art and science of employee onboarding, especially in today's remote-first, hybrid work landscape. We explore t…

Dive into an eye-opening conversation with Erin Rice, the pulse behind Process Street's People & Operations, and Wristy, an HR guru who’s redefining employee onboarding. Discover how tech meets touch in modern onboarding strategies, why culture isn't just an add-on but an "add," and the secret sauce to 'wow' moments that make new hires feel right a…

In this Employee Onboarding Podcast episode, we interview Justine Van den Mooter from Qwilr about designing an effective onboarding experience. We discuss creating a comprehensive onboarding process for all new hires, regardless of their role or location, fostering manager involvement, and providing a supportive environment for new employees. Justi…

In this episode of the Employee Onboarding podcast, we speak to Arlen Marmel, the COO & Co-Founder of Luna Park. Arlen's experience includes his time as General Manager at VRV, Marketing Distribution at Crunchroll (where he helped grow the subscriber base from 250k to over 2 million) as well as Hulu's Director of Customer Acquisitions & Retention (…

Laura Florin is an expert and accomplished people leader. With more than 20 years of experience in leveraging people and resources to build strong teams at every level. Now working for Videri, a maker of energy-efficient digital displays, Laura uses her expertise in people and compliance to manage four different onboardings in two countries. Laura …

Kirjoittanut Process Street

In this episode of the Employee Onboarding Poscast, we sit down with Kaira Boston, Program Manager for Dunnhumby, a global customer data science platform. In this conversation, Kaira shares her perspective on employee onboarding from the viewpoint of a project manager. We dive into the importance of preboarding, which Kaira considers one of the mos…

Season 2 of the Employee Onboarding Podcast kicks off with Ashley Chain & Erin Rice discussing thought leadership in employee onboarding. What are the intangible aspects of new hire onboarding? How do you create a truly magical onboarding experience? Listen to Process Street's resident onboarding experts deep dive into topics like: How to align com…

We chat with Zapier CEO Wade Foster, who shares their remote team management and employee onboarding tricks to keep everyone happy and productive. Learn how Zapier, one of the fastest-growing remote companies in the world onboards their employees, manages slack, organizes communication, and more. Managing and onboarding employees in a remote world …

In early 2022 the Process Street team attended HR Transform at the MGM Grand in Las Vegas. We had a great time hanging out with customers and touting the benefits of process over project management. During the conference, Vinay Patankar (Process Street CEO) was thrilled to be invited to speak on a panel about employee onboarding, headed up by Kevin…

Named as one of the top 100 HR influencers of 2022 by HR Executive, Gianna Driver is currently the CHRO at Exabeam and has 15+ of experience scaling global, people, and talent functions. Gianna loves leading teams and helping them meet ambitious goals, and boasts a wide range of leadership experience (from board management to diversity, equity, inc…

Ben Eubanks is currently the Chief Research Officer at Lighthouse Research and Advisory. He’s an author, speaker, and researcher living in Huntsville, Alabama. He spends his days learning about the talent technologies and people practices that set great organizations apart from the rest. His book – Artificial Intelligence for HR: Use AI to Support …

William Tincup is one the top thought-leaders and influencers in the HR and talent acquisition game. “I do a lot of advisory work for startups. I do it more for sport and fun, because I enjoy that cluster of people that think to themselves, ‘There’s gotta be a better way. I don’t know what it is, but there’s gotta be a better way.’ I love that.” - …

Tim Sackett is currently the president of HRU Tech – leading IT and engineering staffing firm – and has over 20 years of executive HR and talent acquisition experience. He is a speaker on leadership, HR, talent acquisition technology, talent acquisition in general, and HR execution. Tim’s also a senior faculty member with the Josh Bersin Academy, a…

In the fall of 2019, we interviewed Margaret Schuler – System VP of Revenue Cycle for OhioHealth. In that podcast, she described her efforts to strengthen the culture, and build resilience in her department of 1,700 employees. Since then, that resiliency has been tested – as her team overcame massive operational challenges with COVID-19. We asked M…

Leader OnBoarding’s Managing Partner, Linda Reese, talks with Denis Scherf of Fresenius Medical Care North America. In this interview, they discuss how Denis successfully transitioned into his current role as Vice President of Procurement Operations. By using a structured onboarding process, and remaining transparent with his team and stakeholders,…

In this episode, we sat down with Margaret Schuler – System VP of Revenue Cycle for OhioHealth. When she entered this role, Margaret took full ownership of her transition, and she simultaneously worked to strengthen the culture and build resilience in her team. The landscape of healthcare is always changing, and it's been Margaret’s goal to meet th…

Kirjoittanut TalentUp: Elevating Leaders

New Leaders start their jobs eager to make a difference. But, sometimes their well-meaning actions pull them into what we call the Credibility Paradox.How can these executives avoid missteps that damage their reputation? In this podcast, our Assessment Practice Leader and Senior Coach, Stephanie Henderson, answers that question. And she provides ad…

In this podcast we’re joined by a special guest, Mark Markram -- the Group HR Director for the Food Equipment segment at ITW. As a seasoned HR leader with international experience, he is a strong advocate for onboarding. Recently, our Managing Partner -- Dr. Linda Reese -- talked with Mark to get his perspective on how companies can best support ex…

A new leader's rival usually hides in plain sight, and can cause significant damage. In this podcast, we share the case study of a savvy leader who engaged a would-be rival with honesty and respect. Whether you're a new leader or an onboarding specialist who supports executive transitions, this podcast will help you identify patterns of rivalry, an…

The value of new leader feedback is undeniable - helping executives survive and thrive as they transition into their roles. Stephanie Henderson, Leader OnBoarding’s Assessment Practice Leader and Senior Coach, underscores the need for a structured feedback process, and details how one new leader's proactive response restored relationships with his …

Onboarding can be a confusing process that is full of paradoxes. New leaders often encounter conflicting expectations in their transitions, and it can be overwhelming. Dr. Linda Reese -- Managing Partner at Leader OnBoarding -- explains in this podcast how to identify and overcome problematic onboarding paradoxes.…

Leader OnBoarding’s Managing Partner, Dr. Linda Reese, describes what The Myth of “Fit” is, and shares how it relates to new leaders moving into roles.Kirjoittanut TalentUp: Elevating Leaders