Stories, experiences and advice from people who've started and scaled a food or drink business.
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The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage
David Millili & Steve Carran
Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.
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BBC Good Food Show Summer - 15th - 18th June 2023 - NEC Birmingham - Show Interviews
Immediate Live 2023
The BBC Good Food Show will be back from the 15-18 June for an unmissable summer show, alongside BBC Gardeners’ World Live. The show will be packed full of chefs and experts sharing their culinary skills and cooking live on stage in our Big Kitchen! The star-studded line-up includes James Martin, Nadiya Hussain, Michel Roux, Ainsley Harriott, The Hairy Bikers and many more. If this is not enough to tempt you, we will also have plenty of inspirational products for you to taste and buy perfect ...
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#106: Taking Indie Hotels from Good to Great | with Mandy Murry
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What valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence? On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 O…
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Vital Drinks - functional drinks, funding and fast growth
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29:21
How do you build a business with maximum impact on health and minimum impact on the environment? Hear from Al Duffield of Vital Drinks to find out.Kirjoittanut Froghop
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#105: Enabling Hotels to Take Control of Their Distribution & Personalize the Guest Journey | with Eric Lutz
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16:25
In today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels impr…
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#104: Streamlining Live Music & Entertainment Booking for Hotels | with Mir Hwang
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16:09
Want to know how a former touring musician is disrupting the way hotels book live entertainment? In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech…
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#103: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 2
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Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear fro…
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#102: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 1
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26:10
Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector? In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from…
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#101: How to Recover Revenue from Online Travel Agencies | with Janet Ferrer
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If you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia. Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of F…
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#100: Behind the Culinary Experience at Kalahari Resorts | with Chef Nicholas Shaw
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24:04
What does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape? Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbri…
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#99: Recycling Soap and Saving Lives with Clean the World CEO & President Shawn Seipler
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52:08
Have you ever wondered what happens to the barely-used soap bars and tiny shampoo bottles left behind in hotel rooms? In this episode, hosts David Millili and Steve Carran engage with Shawn Seipler, CEO of Clean the World, to explore how his organization is making a significant impact on global sustainability and hygiene through the hospitality ind…
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Good food, good business: All about organic with Charles Redfern
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42:26
Charles Redfern, founder of Realfoods by Organico, is stocked by Ocado, Amazon, Whole Foods etc. Hear his views on regenerative, hyper-processed, B Corp & more.Kirjoittanut Froghop
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#98: Better Battery Solutions for Hospitality | with Michelle Potorski
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32:10
Join hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries…
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#97: Worker Burnout, Housekeeper Strike, World's Top 50 Hotels, Oyo Buys Motel 6 | Hospitality Hot Topics
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12:51
Join hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry. In this September edition of Hospitality Hot Topics, our expert panel discusses: The recent ac…
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#96: Improving Team Communication & Removing Language Barriers in Hospitality | with Derek Pando
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34:42
How is Relay's technology improving cross-departmental communication in hotels? In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry. Derek shares insights f…
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#95: Delivering Inspiring Experiences in Iconic Places | with David Barry, President of Pursuit
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45:30
How has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry? In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, of…
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What's happening in craft cocktails
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A Bar Above's Chris Tunstall is a self-confessed 'cocktail nerd'. Hear about the flavours, formats, techniques and trends in the US craft cocktail scene.Kirjoittanut Froghop
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#94: Paws Up Resort, Glamping, and Authentic Outdoor Experiences | with Steve Hurst
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33:30
Curious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort? In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to m…
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#93: Treehouse Resort & Offering Unique Travel Experiences | with Amanda Jensen
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24:57
Ever wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business? Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a …
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#92: Charlestowne Hotels and Hospitality Career Growth | with CEO Kyle Hughey
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31:59
In this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry. In this episode, you'll learn: The appeal and challenges of managing independent hotels Charlestowne Hotels' approach to creating unique …
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#91: Setting the Standard for Dog-Friendly Hotels | with Guise Bule
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41:10
How would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends? In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certificatio…
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#90: 10 Best Boutique Hotels, Mercedes-Benz Skyscraper, Hotel Workers Strike | August Hospitality Hot Topics
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14:10
The Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals. In this episode, "August Hospitality Hot T…
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#89: Building Independent Boutique & Lifestyle Hotels | with Ethan Orley
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38:47
Are you curious about what it takes to build a successful boutique hotel company from the ground up? In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner bu…
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Taking egg alternatives into 5 of the UK's top 6 supermarkets
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30:01
Oggs founder Hannah Carter is on a mission to remove unnecessary eggs from our food. How has she approached product development, scaling, marketing and more?Kirjoittanut Froghop
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#88: Helping Hoteliers Use Content to Drive More Conversions | with Jason Craparo
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46:49
In this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College. T…
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#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin Powers
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44:53
In this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality profe…
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#86: Hospitality Summer Camp, Acquisition Rumors, Computer Outage, Cookies, and more | July Hot Topics
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19:11
In this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (bus…
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#85: No Vacancy on The Modern Hotelier | with Anthony Melchiorri & Glenn Haussman
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13:24
"No Vacancy Live from HITEC: Featuring Podcast Pioneers Glenn Haussman and Anthony Melchiorri" In this episode, podcast veterans Anthony Melchiorri and Glenn Haussman discuss their experiences and insights from attending HITEC events over the years. They reminisce about the evolution of these events and share their personal highlights, including th…
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In this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech tra…
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Over The Moo: the world’s tastiest vegan ice cream?
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29:39
Over The Moo founder Simon Goodman is on a mission to build the world’s tastiest vegan ice cream business. Inspired by helping Cadbury launch its first choc ice in his agency days, Simon set about bringing a delicious, plant-based ice cream to market. Listen in to hear about his manufacturing journey, expanding into Spain, Portugal and Dubai, Great…
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#83: Increasing Bookings Through Innovative Hotel Technology | with Rodrigo Perez Garofalo
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13:31
Join us for an insightful conversation with Rodrigo Perez Garofalo, founder of Zerf Tech, live from a hospitality tech conference. In this episode, Rodrigo explores how Zerf Tech is revolutionizing hotel operations by serving as an external IT department and optimizing direct booking channels. He also introduces an AI-powered search tool designed t…
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#82: Hospitality Marketing that Drives Direct Revenue & Return Visits | with Scott Buelter
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19:35
In this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns. Key topics covered: The importance of integrating data from multiple sy…
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#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants
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23:45
Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional e…
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#80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKey
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21:54
In this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology. The founders share insights on ove…
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#79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill Wilder
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14:05
Today's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting an…
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#78: Simplifying and Securing Payment Processing & Digital Contracts for Hospitality | with Theresa Ellsworth
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In this episode, we sit down with Theresa Ellsworth from Sertifi. Theresa shares insights into her background growing up in Yonkers, New York, her passion for hospitality, and her journey from college to a 14-year stint at Springer Miller. The conversation delves into how Sertifi accelerates revenue for hotels through digital authorization processe…
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From ‘shed’ to shops – and 14 other channels
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35:15
Popcorn Shed makes delicious gourmet popcorn, the ultimate multi-occasion snack that’s tasty and versatile. The business has won Great Taste Awards and is growing fast. Find out how they’ve scaled up from home to factory, staying true to their artisan, handmade process across more than 30 flavours and diversified and grown sales through 15 channels…
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#77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with Xpodigital
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15:06
In this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities. In this episode, you'll learn: The evo…
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#76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024
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13:59
In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication. The conversation covers emerging trends in hospitality communication, …
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#75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in Charlotte
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45:43
In this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concl…
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#74: Wellness in Hospitality, Music Tourism, HITEC & HSMAI
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12:39
In this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies. They also tackle important…
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#73: Unlocking Revenue Potential through Upgrades & Upsells | with Paul Rantilla of Plusgrade
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31:59
Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leade…
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#72: The Art and Science of Marketing in Hospitality | with Elizabeth Harlow
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31:18
The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers. In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fas…
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Mission: Make plant-based mainstream
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22:56
Since 2006, Angel Food has been on a mission to make plant-based mainstream. Starting as an importer of vegan products, the New Zealand-based business scaled up and began to create their own dairy-free vegan cheese alternatives. Hear how founder Alice Shopland started, scaled and created products with the taste and texture to satisfy vegans and fle…
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#71: Creating and Marketing Experiential Hospitality & Unique, Luxury Stays | with Ben Wolff
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38:45
Providing next-level experiences is more important than ever in the Hospitality Industry. In this episode, we focus on experiential hospitality and unique stays with Ben Wolff. Ben is co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country. His experiential hospitality firm Oasi develops and manages a portfolio of landsca…
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#70: Top 25 Hotels in the World, Ritz Carlton Super Yacht, Construction Pipeline, & Business Travel Demand
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12:46
Hospitality Hot Topics - May 2024 Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024. This month's hot topics include: The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of California Rising prices for luxury…
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How do you win 14 Great Taste Awards?
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39:09
Ros Heathcote founded Borough Broth to offer tasty products that deliver protein and natural collagens for gut health and general wellbeing. Tune in to hear how she’s grown the business while keeping the homemade taste, slow-cooked goodness and high-quality ingredients that have won the range a whopping 12 Great Taste Awards. Founded in 2015, Borou…
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#69: Increasing collaboration and efficiency for the product lifecycle | with Huibin Yu
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32:10
Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal. Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, proc…
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#68: Caribe Royale's Route to a Four Diamond Experience | with Amaury Piedra
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48:23
Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond li…
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#67: How to Hit Your ESG Goals: Sustainable Solutions in Food & Beverage | with Diana Geseking
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38:12
Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, complianc…
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#66: Hilton Acquires Another Indy, New Hotel of The Year, U.S. Hotels State of the Union, Blackstone, and More
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11:04
In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover: International Hospitality Institute Awards Hilton Acquiring Sydell Group Blackstone Pouncing on Hotel Real Estate State of the Union - April Summer Demand for US Hotels Tropicana Las V…
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#65: The Modern Hotelier & Virtual GM Crossover Hosted by Nick Horgan
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47:19
The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast. Nick puts the …
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