Parhaat Service Industry Podcastit (2024)

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172. A Key to Determining When the Team 'Gets it' 19:57

5d ago19:57

19:57

Many hours can be seemingly wasted trying to drive home the same point, over and over again. It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a few hours. Why do we have problems with things that we know we’ve covered in depth before? More importantly, how do we overcome t…

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171. Getting Genuine Buy-in on Customer Service Expectations 14:07

12d ago14:07

14:07

Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do. We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers. But there are challenges with getting a team of people to truly take these…

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170. How Can I Make Sure My Business is Scalable? 22:20

19d ago22:20

22:20

Dan writes in and asks “How can I ensure my business is scalable?” While there are many ways to answer this, I’m going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well. Tune in to hear what they are! Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or …

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169. Three Priorities We Must Sacrifice to Grow 17:26

26d ago17:26

17:26

By default, we want it all. All the time… All the money… The comfort, simplicity, and ease… And especially all the growth! But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things. This week, I’ll cover three critical examples Check out Brian's new gro…

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168. A Basic, Three-Step Manager Training Process 21:44

1M ago21:44

21:44

We need to put good managers, leaders, and decision-makers in place to build a business that doesn’t require us to oversee every import decision, or drive every critical behavior. But how do we teach people we put into leadership roles to do well at the things we will ask of them. In this episode, I share a simple, three-step process that is a fund…

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EP. 194 10 Steps For Entrepreneurs Who Want A Great Relationship 25:50

1M ago25:50

25:50

In this episode, Matt talks about the 10 things entrepreneurs can do to ensure they find the perfect partner for them. If you are married, this is still applicable to you! Your business WILL NOT thrive without a great partner.JOIN OUR FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED HELP WITH MARKETING OR COACHING?https://ww…

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167. The Exact Moment I Knew We Were Going to Crush it 18:56

1M ago18:56

18:56

As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams. For me, there was one moment that I knew that was exactly what was going to happen for us and our company. Tune in and I’ll tell you about that moment and how i…

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166. What are the Best Practices for Talent Acquisition and Retention? 19:53

2M ago19:53

19:53

As talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed. Tune in to see what has worked for me and those I help. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can as…

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165. How Can We Improve Our Operational Efficiency? 19:50

2M ago19:50

19:50

We all want more efficiency. But it can be so elusive! This week I’ll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you …

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164. What are Effective Methods for Conducting Competitor Analysis? 24:11

2M ago24:11

24:11

A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?” Tune in and you’ll hear my answer Check out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how to improve your business, your growth, your team, your processes,…

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EP. 193 The Power Of Accountability (Repost From Million Dollar Landscaper Podcast) 39:09

2M ago39:09

39:09

This episode is a repost from the Million Dollar Landscaper Podcast where Matt was Interviewed by Scott about the power of accountability. NEED HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comJOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/EMAIL MATT- info@serviceindustrycoach.com…

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163. A Case Study on How Not to Handle the Frustration of Rising Wages 19:07

2M ago19:07

19:07

It’s been hard to stay on top of wage increases and employee expectations the last few years. Knowing when to grant wage increases and when to say no has been challenging. Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable. It can be frustrating. Very frustrating. Here’s a case study on …

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162. What are Some Tips When Promoting a New Supervisor or Manager? 21:08

3M ago21:08

21:08

Promoting a supervisor is an amazing time. It’s can really be exciting. And, sometimes, there is also a steep learning curve – which is not so awesome for everyone. Luckily many of the problems we are likely to face are predictable and avoidable. Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supe…

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161. How Can We Develop a Stronger Company Culture? 17:57

3M ago17:57

17:57

One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?" Tune in and I’ll share how I typically answer. To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - …

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EP. 192 Who Is The Greatest Of All Time? 15:21

3M ago15:21

15:21

In this episode, Matt talks about a interaction he had this week at the gym with three guys and a lesson he took away from it. He teaches on what it means to become the greatest of all time in your story. Enjoy!JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED HELP WITH MARKETING OR COACHING?https://www.serviceindust…

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EP. 191 The Number One Silent Killer In Business And Life 21:06

3M ago21:06

21:06

In this episode, Matt dives deep into the number one thing most business owners don't understand until it's too late.JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED MARKETING HELP OR ONE ON ONE COACHING?https://www.serviceindustrycoach.com/EMAIL MATT- info@serviceindustrycoach.com…

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160. Us Against the Solution Box 19:15

3M ago19:15

19:15

How did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising? I competed against the “Solution Box”. What is the solution box? Tune in to find out! To try Brian's group meetings - where you can ask any question you have about improving your business, …

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159. How Can I Define My Company's Competitive Advantage? 23:48

3M ago23:48

23:48

You know your company is great. And you want potential customers and referral sources to know too. But it’s not easy to put your greatness into words. Why is that? More importantly, how do we overcome it? Tune in and I’ll tell you what worked for me. To try Brian's group meetings - where you can ask any question you have about improving your busine…

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EP. 190 Why You Need To Get In A Hurry Now 20:37

3M ago20:37

20:37

GET YOUR BUSINESS PLAN NOW!https://www.serviceindustrycoach.com/products/business-plan-blue-print?_pos=3&_psq=business&_ss=e&_v=1.0In this episode, Matt talks about why you need to get in a hurry when it comes to living out life that way you've been called.NEED HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comJOIN OUR FREE FACEBOOK …

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EP. 189 How I Consistently Get Hard Things Done Every Day Regardless Of How I Feel 25:41

3M ago25:41

25:41

In this episode, Matt talks about how he tackles hard tasks every day regardless if he feels like doing them or not. He gives tactical advice on the way he goes about his day to ensure the important things get done.NEED HELP WITH MARKETING YOUR BUSINESS OR NEED COACHING?https://www.serviceindustrycoach.comJOIN THE FREE FACEBOOK GROUP!https://www.fa…

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158. How Can I Better Understand My Target Market? 23:46

3M ago23:46

23:46

It’s almost impossible to articulate how hard our lives are when we don’t understand our clients. And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity. Tune in to hear how we can gain the understanding that makes everything fall into place. To try…

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EP. 188 Setting Standards For Your Life That Change Your Life 24:29

4M ago24:29

24:29

In this episode, Matt talks about setting standards for your life and the importance behind it. He tells real stories about his dark times in life and how setting standards pulled him out of the black holeJOIN THE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/NEED HELP MARKETING OR WITH ONE ON ONE COACHING?https://www.serviceindust…

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157. The Gift That Keeps on Giving 14:06

4M ago14:06

14:06

This week we are going to talk about quitting – or rather not quitting. I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business. Tune in to see what I mean! Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth chal…

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156. Perfect Procedures or Imperfect Processes? 25:28

4M ago25:28

25:28

Everyone knows we need to get our processes and procedures documented and in place. But there is a lot of confusion around this topic, from general understanding to specific applications In this episode, I hope to clarify a few things that hold us back. Get more at: https://www.serviceindustrysuccess.com…

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155. What Went Wrong, Not Who Did Wrong 24:44

4M ago24:44

24:44

Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be. Of course, there are several key distinctions between the two. Today we’ll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to…

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EP. 187 The 4 Behaviors Of Your Customers That You Need To Identify 27:31

4M ago27:31

27:31

Buy The Digital Business Plan Here https://www.serviceindustrycoach.com/products/business-plan-blue-print?_pos=1&_sid=80143d513&_ss=rIn this episode, Matt talks about the 4 behaviors of your customers. He deep dives into each behavior and why it's important for you to be able to identify them quickly when interacting with prospects. He teaches you …

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154. Perhaps the Biggest Mechanical Growth and Scaling Restrictor 18:39

4M ago18:39

18:39

No doubt there are several reasons business leaders and owners are held back from growing their teams and companies. Today I’m going to talk about the critical reason that, mechanically, may be the most restrictive. Tune in to hear what I mean. To attend Brian's upcoming training, titled: The Secret to Getting Employees to Care Again A simple, step…

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153. When You're in Charge, How Will You be Held Accountable? 20:41

5M ago20:41

20:41

We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses. But, when you grow your company, you no longer have that person to make you do the things that must be done. Our commitment, engagement, and performance levels become self-directed. When that happens… Well… Results may vary. Tune in and I'll s…

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EP. 186 What A 68 Year Old Multi 8 Figure Business Owner Taught Me Today 22:14

5M ago22:14

22:14

JOIN MARKETING MASTERYhttps://www.serviceindustrycoach.com/products/marketing-mastery-bootcamp?_pos=1&_sid=72b333b0c&_ss=rIn this episode, Matt talks about meeting a 68 year old entrepreneur on a job he was quoting and tell the story of how the man went from rock bottom to owning a 34 million dollar mold remediation company. Enjoy this inspiring st…

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152. The Top Three Reasons Most Training Doesn't Work 21:37

5M ago21:37

21:37

Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over. Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes that consistently hamper progress. Today we’ll dive in to the top…

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151. Questions to Answer Before Doing More Work on Your Procedures 14:33

5M ago14:33

14:33

For many, a major project ahead is getting processes and procedures in place and documented. This can be a daunting task. Today, I hope to make the work of documenting your processes and procedures a whole lot easier. Get more at: https://www.serviceindustrysuccess.comKirjoittanut Brian Harding

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EP. 185 The Truth About Entrepreneurship And Building A Service Business 17:03

5M ago17:03

17:03

JOIN MARKETING MASTERY!https://www.serviceindustrycoach.com/products/marketing-mastery-bootcampIn this episode, Matt talks about the cold hard truth when it comes to Entrepreneurship. Some feelings may be hurt in this episode but the information comes from a place of love. 2024 is your year to crush but it won't happen on it's own.JOIN OUR FACEBOOK…

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150. Do This so You Can Better Tell Your Story Later 21:01

5M ago21:01

21:01

One day you are going to want to tell your success story. Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier. And if you also do this, I promise your future self will thank you for it. Tune in to see what it is. Get more at: https://www.serviceindustrysuccess.com…

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149. Is Your Training Creating the Outcomes You Want? 20:13

6M ago20:13

20:13

Training is expensive. So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI. But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in t…

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148. What is Leadership? 22:40

6M ago22:40

22:40

Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic. But what is leadership? Tune in and I’ll tell you how I define it. Get more at: https://www.serviceindustrysuccess.comKirjoittanut Brian Harding

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EP. 184 Eight Days In And Most Have Quit.... LISTEN NOW 19:38

6M ago19:38

19:38

JOIN THE FREE FACEBOOK GROUP!https://www.facebook.com/groups/697734389129543/In this episode, Matt checks you on your new years goals... Where are you at? Have you fallen off the goals you set for yourself? Prepare as Matt goes hard telling you why you MUST commit to the things you say you are going to do if you want to be successful.WANT MATT'S HE…

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147. How You Are Crushing it! 16:42

6M ago16:42

16:42

You are crushing it. Yes you. Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it. Tune in and I’ll tell you how I know you are making more progress than your peers. Get more at: https://www.serviceindustrysuccess.comKirjoittanut Brian Harding

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EP. 183 Why You Are Setting Your 2024 Goals Wrong 21:43

6M ago21:43

21:43

In this episode, Matt talks about goal setting for the new year and why most people are thinking about it wrong. This is a deep and thought provoking podcast. EnjoyWANT MATT'S HELP MARKETING YOUR BUSINESS OR 1 ON 1 COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.com…

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146. The Impact of Big Companies Buying Your Competitors 21:01

6M ago21:01

21:01

There is a trend we can all clearly see of large investment groups buying smaller service companies. What is this going to mean for you? Tune in and I’ll tell you what I think. Get more at: https://www.serviceindustrysuccess.comKirjoittanut Brian Harding

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EP. 182 The Three Pillars You Must Master To Grow A 7 Figure Business (PART 2) 24:25

6M ago24:25

24:25

In this episode Matt talks about the second pillar which is "Customer Experience" He dives into the five stages of the customer experience that you must master.WANT MATT'S HELP MARKETING YOUR BUSINESS OR 1 ON 1 COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comKirjoittanut Service Industry Podcast by Matt Smith

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145. How to Tell if Hope is Our Strategy 13:57

6M ago13:57

13:57

We all know that hope is not an effective strategy. Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth. So how can we tell if the outcome we want is likely or just a hope or a wish? Tune in and I’ll share the test I use. Get more at: https://www.serviceindustrysuc…

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EP. 181 The Three Pillars You Must Master To Grow A 7 Figure Business (PART 1) 23:46

7M ago23:46

23:46

In this episode, Matt discusses the three pillars you must master in order to grow a 7 figure home service business. He dives into the first pillar (part 1) and goes into detail about what and how you need to think about it. Take notes as this episode will change your business!WANT MATT'S HELP MARKETING YOUR BUSINESS OR COACHING?https://www.service…

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144. Things We Tell Ourselves That Cripple Our Growth 14:51

7M ago14:51

14:51

There are a couple of phrases that business owners commonly say that I believe really prohibit growth and progress. Changing how we use and react to these phrases will make a world of difference. Tune in to hear what they are. Get more at: https://www.serviceindustrysuccess.comKirjoittanut Brian Harding

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143. The Two Greatest Lessons I Think Charlie Munger Shared 17:35

7M ago17:35

17:35

Charlie Munger – one of the smartest business people to ever live – died last week at 99 years old. Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember Mr. Munger by sharing the two greatest lessons I think he shared for us small business owners. Tune in to hear what they are. Get more at: https://www.…

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EP.180 Six Success Hacks To Become A Millionaire 23:55

7M ago23:55

23:55

In this episode, Matt talks about six success hacks that will help you become a millionaire. WANT MATT'S HELP WITH MARKETING YOUR BUSINESS OR ONE ON ONE COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comKirjoittanut Service Industry Podcast by Matt Smith

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142. A Case Study on Poor Communication 21:23

7M ago21:23

21:23

We all know how important effective communication is. It can literally make or break our business. Simultaneously, some of the people who are the worst at communicating really think they are doing a great job at it. How do we know our company is communicating at the level we would like? Tune in and I’ll tell you how I go about figuring this out. If…

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EP. 179 How To Charge Your Customers More And Close More Jobs 19:01

7M ago19:01

19:01

In this episode, Matt talks about how to create a good sales process, charging customers more, and raising your close rate.WANT MATT'S HELP WITH COACHING OR MARKETING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comKirjoittanut Service Industry Podcast by Matt Smith

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141. What Will the Future You be Thankful For? 16:17

7M ago16:17

16:17

It’s Thanksgiving, so of course it’s a good time to talk about being thankful. One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look back on in the future and be thankful for? Tune in and I’ll explain what I mean. Get more at: https://www.serviceindustrysuccess.com…

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140. Who You Should, and Should Not, Listen to 17:31

8M ago17:31

17:31

There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given moment The right advice can save you, and the wrong advice can set you back months or years. How can you know who to listen to? Tune in, and I’ll share the…

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139. The Companies That do not Adapt on This Will Not Survive the Next Few Years 20:23

8M ago20:23

20:23

It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”. But I’m seeing a trend that I think is going to be catastrophic for some companies, and it would almost be a dereliction of my duty to not mention it. Tune in and I’ll tell you what it is Get more at: https://www.serviceindustrysuccess.co…

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