Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news ...
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MGMA Insights: Navigating Strategic Medical Equipment Acquisition
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20:30In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Les Jebson, Regional Administrator at PRISMA Health, to unpack the critical challenge of medical equipment acquisition. Jebson brings a wealth of experience from both private and academic healthcare settings, offering medical practice leaders a comprehensive guide to …
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MGMA Week in Review: Physician Job Satisfaction, HHS Layoffs, and Cybersecurity in Healthcare
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18:12In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the importance of measuring physician job satisfaction and engagement, the impact of recent HHS layoffs, strategies for addressing rising healthcare costs, a personal story about a physician's terminal diagnosis, cybersecurity strategies for health…
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MGMA Insights: Roben Farzad On How To Stay Ahead of Innovation in Healthcare
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32:17In this episode of the MGMA Podcast, host Daniel Williams speaks with Roben Farzad, a seasoned journalist, broadcaster, and host of Public Radio’s Full Disclosure. Roben is a keynote speaker at MGMA’s Financial Conference in April, where he will present "Disrupt or Be Disrupted: The Tech and Business Trends You Need to Know." In this discussion, Ro…
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MGMA Insights: How to Maintain Service Excellence in Healthcare Amid Staffing Challenges
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22:18In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Kristin Baird, CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even dur…
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MGMA Week in Review: Workplace Safety, Staffing Challenges, and the No Surprises Act
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17:20In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett tackle key healthcare challenges, including rising workplace violence against healthcare workers, staffing shortages, and setbacks to the No Surprises Act after CCIIO layoffs. They also share insights from HIMSS 2025, discuss findings from the HIMSS Cybersecurity Survey,…
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MGMA Member Spotlight: Mastering Employee Engagement in Modern Healthcare with Jason Raidbard
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35:52In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Jason Raidbard, Executive Administrator for the University of Chicago's Ophthalmology and Visual Science Department, to explore the critical challenges of employee engagement in today's hybrid work environment. Drawing from his extensive experience in healthca…
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Women in Healthcare: Kripa Krishnan on Navigating Leadership, Sponsorship, and Career Growth
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33:36In this episode of the Women in Healthcare podcast, host Adrienne Lloyd talks with Kripa Krishnan, Vice President of Operations at Northwestern Memorial Healthcare. They discuss Kripa's extensive career journey from public health to executive leadership, the importance of mentorship and sponsorship, and how to find and utilize your strengths in lea…
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Bonus Episode: Insights from MGMA's Black Healthcare Leaders Resource Group
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25:30[Editor's Note: Please checkout the full article on MGMA.com] In this special bonus episode of the MGMA Insights podcast, host Colleen Luckett speaks with healthcare leaders Kem Tolliver, FACMPE, CPC, CMOM, Shawntea "Taya" Gordon, MBA, FACMPE about the formation of MGMA's Black Healthcare Leaders Resource Group. They discuss the emotional experienc…
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MGMA Week in Review: AI Denials, Financial Strategies for Physicians, and Productivity Trends in 2024
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15:29In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss key healthcare topics, including AI-driven insurance denials, financial strategies for physicians, automation in insurance verification, the importance of employee handbooks, physician productivity trends, and provider compensation insights. Episod…
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MGMA Insights: Fostering an Entrepreneurial Mindset with Tim Hines
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24:47In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Tim Hines, a seasoned marketing executive and author, to discuss how adopting an entrepreneurial "starter mindset" can supercharge the operations of medical practices. Tim shares his personal journey of developing an entrepreneurial spirit and how medical practice lea…
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MGMA Insights: The Leadership Skills Every Healthcare Team Needs to Succeed
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30:34In this episode of the MGMA Insights podcast, host Daniel Williams sits down with Dr. Leon Moores, a pediatric neurosurgeon, military veteran, and author of the book "All Physicians Lead." Dr. Moores shares his unique perspectives on the critical role of physician leadership in healthcare and provides practical strategies for developing essential l…
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MGMA Week in Review: UnitedHealth Group Buyouts, Online Presence Tips, and Data Overload
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19:38In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of topics affecting the healthcare industry. They begin with UnitedHealth Group's voluntary buyout offers to 30,000 employees amid financial uncertainty and regulatory pressures. The episode also highlights the importance of maintaining a h…
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MGMA Insights: Storytelling in Healthcare Leadership with Kelly Swanson
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35:10In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with award-winning storyteller, comedian, and motivational speaker Kelly Swanson to discuss the power of storytelling in healthcare leadership. In this conversation, Kelly shares how medical practice leaders can use storytelling to reframe stress, connect with patients and…
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MGMA Member Spotlight: Navigating Patient Financial Responsibility with Julie Mobley
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29:56In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie is set to speak at the upcoming MGMA Operations Conference in Las Vegas, where she will be addressing the topic of navigating patient…
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MGMA Week in Review: Valentines Day, Reimbursement Audits, and Heart Health
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10:16In this episode of the MGMA Week in Review podcast, host Daniel Williams discusses the importance of financial accuracy in healthcare organizations through regular audits of payer payments. He also addresses the challenges faced by women physicians and highlights the role of the MGMA Women's Forum in advancing gender equity in medicine. In recognit…
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MGMA Insights: Harnessing AI and Automation for Next-Level Healthcare
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22:36CEO of Insight Marketing Group Jennifer Thompson joins the MGMA Insights Podcast to discuss how AI and automation transform medical practices. She shares strategies for improving patient engagement, streamlining operations, and reducing staff burnout. Jennifer will also speak at the MGMA Operations Conference in Las Vegas (March 2-4, 2025) on "Harn…
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Ask MGMA: Optimizing Accounts Receivable with an Effective Central Billing Office
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15:56Accounts receivable management is the backbone of a healthcare practice’s financial health, and a well-run central billing office (CBO) can make all the difference. In this episode of Ask MGMA, host Daniel Williams speaks with MGMA expert Cristy Good about best practices for structuring and optimizing a CBO, including staffing, technology, training…
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MGMA Insights: Britt Frank on the Science of Stuck
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28:36Britt Frank joins the MGMA Insights Podcast to discuss why we get stuck, how our brains create decision paralysis, and small steps to break free. She shares practical strategies to reduce burnout, overthinking, and mental roadblocks—especially relevant for medical practice leaders. Britt will be a keynote speaker at the MGMA Operations Conference i…
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Women in Healthcare: Cultivating a New Nurse Mindset
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31:42In this episode of the MGMA Women in Healthcare Podcast, host Adrienne Lloyd sits down with Tiffany Gibson, the founder of New Nurse Academy. Tiffany shares her journey from bedside nursing to nursing education and leadership, and discusses the importance of cultivating a "new nurse mindset" to navigate the evolving healthcare landscape. The conver…
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MGMA Week in Review: RFK Jr. Confirmation Hearing, Women in Medicine, and the Importance of Workplace Happiness
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18:37Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, we cover the eventful Senate confirmation hearing for Robert F. Kennedy Jr., the increasing representation of women in medical schools, the advancements in generative AI and precision medicin…
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Mindful Medicine: Prioritizing self-care with Michelle Zellner
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27:06Welcome to the MGMA Mindful Medicine Podcast! In this episode, host Daniel Williams is joined by Michelle Zellner, founder of Better Beings, health and happiness strategist, author, and corporate wellness trainer. Michelle shares her inspiring journey and provides invaluable insights on prioritizing self-care for healthcare professionals. Together,…
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MGMA Insights: Advancing Equitable Pregnancy Care Amid Systemic Barriers
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19:16In this episode of the MGMA Insights Podcast, host Colleen Luckett is joined by Kelley Rice, MBA, FACMPE, practice administrator at Women’s Health Specialists, PLLC, in Tennessee. Kelley explores the challenges and opportunities in advancing equitable pregnancy care. She highlights systemic barriers that patients face and discusses practical strate…
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MGMA Week in Review: WHO Withdrawal, Revenue Cycle Optimization, and Maternal Health Challenges
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16:38Join Daniel Williams and Colleen Luckett, editors at MGMA, as they dive into the latest healthcare news and insights. From the impact of executive orders on global health to the imperative for streamlining revenue cycles, this episode covers a range of topics that are shaping the future of the industry. Key Highlights: President Trump's Executive O…
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MGMA Business Solutions: Unlocking savings for members with MGMA BestPrice
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13:39In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes Frank Herrington, Senior Director of Sales at MGMA Best Price. MGMA BestPrice is an exclusive group purchasing organization (GPO) that provides MGMA members access to discounted pricing on essential medical, surgical, pharmaceutical, and business services. Frank s…
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MGMA Week in Review: AI Reshapes Healthcare, Preventive Care Mandate Challenged, and Virtual Nursing Gains Traction
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15:23In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA, discuss the latest healthcare news and trends. They cover the Supreme Court's review of the Affordable Care Act's preventive services mandate, the rise of virtual nursing, and the growing use of AI in hea…
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MGMA Business Solutions: Unlocking AI's Potential for Healthcare Practices
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19:44In this episode of the MGMA Business Solutions podcast, we welcome back Dr. Alex Ding, Associate VP for Physician Strategy and Medical Affairs at Humana. Dr. Ding dives into the findings of the MGMA-Humana AI Adoption Report, discussing how artificial intelligence is transforming healthcare by reducing clinician burnout, improving operational effic…
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Ask MGMA: Optimizing Accounts Receivable with an Effective Central Billing Office
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15:57In this episode of the Ask MGMA podcast, hosts Daniel Williams and Cristy Good discuss strategies for sizing a central billing office (CBO) to ensure efficient accounts receivable (AR) management and claims processing. Christy, an MGMA expert, shares key insights and best practices to help medical practices determine the right staffing, technology,…
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MGMA Week in Review: Protecting Medicaid, Behavioral Finance for Clinicians, and Tackling Data Challenges
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17:32Welcome to the MGMA Week in Review podcast, where we dive into the latest news and insights impacting healthcare leaders. In this episode, we cover a powerful call to protect Medicaid, a guide on behavioral finance for physicians and dentists, the rise of no-show fees, states' moves to reform certificate of need laws, and the data dilemma costing h…
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MGMA Insights: Unlocking the Power of Mentorship with Dr. Ruth Gotian
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26:18In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Dr. Ruth Gotian, a leading expert in mentorship and the Chief Learning Officer at Weill Cornell Medicine. Dr. Gotian discusses the transformative impact of mentorship, the key elements of successful mentoring relationships, and how organizations can build thriving men…
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MGMA Insights: Navigating the Future of Physician Recruitment with Liz Mahan
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26:56In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Liz Mahan, the Director of Professional Development and Solutions at the Association for Advancing Physician and Provider Recruitment (AAPPR). Mahan dives deep into AAPPR's 2024 Benchmarking Report, exploring the key trends and challenges facing physician and provider …
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MGMA Insights: A Legacy of Leadership with Regina Rogoff
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19:30In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Regina Rogoff, the retired CEO of People’s Community Clinic in Austin, Texas. With over 20 years of healthcare leadership and a prior career in legal aid, Regina has dedicated her professional life to serving underserved communities. The discussion highlights Regina’s tr…
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Mindful Medicine: Dr. Anjali Rajpal on Transforming Care Through Mindfulness and Artistry
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27:24In this episode of the MGMA Insights podcast, Daniel Williams sits down with Dr. Anjali Rajpal, a leading cosmetic dentist and founder of Beverly Hills Dental Arts. Dr. Rajpal shares her journey into healthcare, her passion for art and mindfulness, and how she is redefining the patient experience through a holistic, patient-centered approach. Main …
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MGMA Week in Review: Strategic Planning Pitfalls, Healthcare Tensions, and Nursing Compensation Trends
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16:34In this final MGMA Week in Review episode of 2024, hosts Daniel Williams and Colleen Luckett discuss key healthcare stories, including strategic planning mistakes, the killing of a healthcare CEO, and the latest data on nurse compensation trends. As the year comes to a close, this episode provides valuable insights and perspectives to consider as t…
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Mindful Medicine: Finding Resilience on Everest with Dr. Mimi Zieman
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24:52Welcome to Mindful Medicine, where we explore the intersection of mindfulness, health, and transformative experiences. In this episode, Daniel Williams, Senior Editor at MGMA and host of the MGMA Insights Podcast, speaks with Dr. Mimi Zieman—an OB/GYN, adventurer, and author of the memoir Tap Dancing on Everest. Dr. Zieman’s story takes us from her…
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MGMA Insights: DeDe Kelley on 2025 Healthcare Hiring Trends
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24:21Welcome to the MGMA Insights podcast! Join host Daniel Williams as he sits down with DeDe Kelley, Director of Talent Acquisition at Marsh McLennan Agency’s National HR Consulting Services. In this episode, they discuss the pressing hiring challenges healthcare organizations face in 2025, including leveraging AI, fostering workplace culture in remot…
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MGMA Week in Review: Bipartisan Healthcare Changes, AI Insights, and Virtual Assistant Strategies
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16:18Welcome to the MGMA Week in Review podcast! Hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, MGMA writer and editor, this episode explores bipartisan efforts to reform pharmacy benefit managers, to the role of AI in clinical care, and key considerations for physicians debating a shift from independent practice, we bring you in…
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MGMA Member Spotlight Podcast: Navigating the C-Suite path with Veronica Villareal
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26:57In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Veronica Villarreal, Chief Ambulatory Officer at DHR Health Clinics and author of the new book C-Suite Bound: How Self-Discovery Leads to Ultimate Success. Villarreal shares her inspiring journey to the C-suite, offering valuable insights and actionable advice…
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MGMA Business Solutions: Beyond EHRs – The Future of Healthcare Automation with Dr. Michael Blackman
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23:03In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health, to explore how advanced automation and evolving technologies are reshaping the healthcare landscape. Dr. Blackman provides insights into emerging tools like AI-powered documentation, the challen…
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MGMA Week in Review: Advocate Health's Value-Based Care Success, Pharmacy Chain Closures, and Addressing Violence in Healthcare
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15:27This MGMA Week in Review podcast covers a range of important healthcare topics, including Advocate Health's achievements in value-based care, the impact of pharmacy chain closures, and strategies to reduce workplace violence in healthcare settings. Key Highlights: Advocate Health Saves $135.7 Million Through Value-Based Care Programs Source: Health…
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MGMA Business Solutions: Claude Royster on Improving the Patient Financial Experience
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24:05In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Claude Royster, Vice President and General Manager of Health and Wellness at Care Credit. They discuss how Care Credit can help medical practices and their patients navigate the complexities of healthcare financing, especially as annual deductibles and FSA r…
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MGMA Business Solutions: Leveraging Technology and Partnerships for Healthcare Resilience with Dr. Anthony Mazzarelli
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20:50In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Anthony Mazzarelli, co-president and CEO of Cooper University Healthcare. Dr. Mazzarelli shares his insights on the unique challenges facing the healthcare industry, the role of technology in enhancing patient care and operational efficiency, and Cooper'…
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MGMA Week in Review: Ransomware Risks, Physician Onboarding, and Combatting Workplace Conflict
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18:03Welcome to this week’s MGMA Week in Review Podcast! Hosts Daniel Williams and Colleen Luckett break down the most important stories in healthcare management. This episode covers the latest ransomware threats targeting healthcare, practical advice for onboarding new physicians, strategies for managing workplace conflict, and preparing your medical p…
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MGMA Insights: Creating Compassionate Workplaces and Boosting Productivity with Kelly Smith
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24:02In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Kelly Smith, an experienced practice management coach and consultant. Kelly shares her journey from working in medical oncology to becoming a dedicated coach for healthcare professionals. Together, they discuss the importance of work-life balance, the value of compassiona…
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Consultants Corner: Doral Jacobsen on Navigating Payer Contracts
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23:53Welcome back to the MGMA Consultants Corner Podcast! In this episode, host Daniel Williams sits down with returning guest Doral Jacobsen, FACMPE, CEO of Prosper Beyond and an MGMA Consultant. Together, they discuss practical strategies for successful payer contracting, insights from the MGMA Leaders Conference, and the recovery efforts following un…
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MGMA Week in Review: Telehealth Policy Updates, Caregiver Advocacy, and RCM Trends
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14:31Welcome to this week's MGMA Week in Review podcast, hosted by Daniel Williams and Colleen Luckett. This episode dives into timely healthcare topics, including updates on telehealth policies, the value of family caregivers, trends in revenue cycle management (RCM), outpatient time burdens, and policy changes affecting the uninsured. Stay tuned for i…
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MGMA Business Solutions: Solving Healthcare Staffing Challenges with LocumTenens.com
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28:00Welcome to the MGMA Business Solutions Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this episode, Daniel sits down with Dr. Miechia Esco, Chief Medical Resources Advisor, and Amelia Vietri, Senior Vice President and Partner at LocumTenens.com. Together, they dive into innovative strategies for tackling healthcare staffing shortages…
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MGMA Ask An Advisor: Optimizing Network Utilization Through KPI Tracking
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15:39In this episode of the MGMA Ask an Advisor Podcast, hosts Daniel Williams and Christy Good dive into the importance of network utilization KPIs and how they can be leveraged to enhance patient satisfaction and operational efficiency. They discuss the critical metrics to track, the benefits of monitoring network utilization, and strategies for imple…
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MGMA Week in Review: Celebrating Nurse Practitioners, Workforce Diversity, and Employee Engagement
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15:16In this week’s episode of the MGMA Week in Review podcast, Senior Editor Daniel Williams and Co-host Colleen Luckett bring you the latest updates and insights from the healthcare industry. Here's what you can expect: Highlights: National Nurse Practitioner Week: Celebrating the contributions of Nurse Practitioners (NPs), with inspiring stories of r…
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MGMA Insights: Addressing Diagnostic Errors in Healthcare with Susan Montminy
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26:20Welcome to the MGMA Insights Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this episode, Daniel is joined by Susan Montminy, Director of Risk Management and Analytics for Caveris. With over 30 years of experience in patient safety and healthcare leadership, Montminy discusses key issues from Caveris's recent white paper, Hidden in P…
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MGMA Insights: The Future of Healthcare Design for Patient-Centered Care
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17:52In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sharon Woodworth, a healthcare sector leader at HED and assistant professor at UCSF, who has over 12 million square feet of healthcare facility design experience. Sharon shares her insights into creating spaces that enhance patient care, operational efficiency, and se…
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