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Bucci | WFMU

Bucci and WFMU

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Podcast of the weekly radio call-in show “Bucci” hosted by Bucci on WFMU. Astonishing audio adventures and mundane audio tasks. Bucci draws the picture, the callers color it in - with words! YOU can call-in too! 201-209-9368 - LIVE Tuesdays 6-7pm EST on 91.1/ 91.9FM in NYC/NJ, or stream it on wfmu.org All the Archives at https://www.wfmu.org/playlists/B2
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The program formerly known as Dinner at Andy's, The Fuzzy Glove Hour, Whores, and The Happiness Hut. Ken and Andy, also known as The Enema Boys, further lower WFMU's already abysmal standards on a weekly basis. Stunt radio which subjects the radio audience to concepts and topics which mature adults should not have to endure. Find the fatal flaw.
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WFM Unfiltered

Irina Hollatz

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Welcome to WFM Unfiltered Real conversations. Practical insights. Smarter workforce strategies. If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place. WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior executives who want fresh thinking and real-world solutions. Hosted by Irina Mateeva, a globa ...
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Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula. I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. Running a contact centre is not difficult, period. Managing people on the other hand, that requires skill which can be taug ...
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Each week WFMT goes live to the Chicago Cultural Center for concerts with emerging artists from around the world, produced by the International Music Foundation. Some shows offer solo recitals while others feature ensembles. The concerts take place beneath the world’s largest Tiffany-domed ceiling, part of a landmark building that originally housed the Chicago Public Library. The Dame Myra Hess Memorial Concerts are named for British pianist Myra Hess who organized some 1,700 free lunchtime ...
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Wake and Bake Podcast with Clay Pigeon | WFMU

Wake and Bake Podcast with Clay Pigeon and WFMU

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A digest of radio pieces from WFMU's Morning Program. Host Clay Pigeon shares his inimitable production pieces, plus Wake and Bake Radio's weekly reports on cheese, hazardous waste, weird animals, listener phone calls, today in history, and more from Wake and Bake Radio, heard in its entirety Monday through Friday, 6-9am and online here: http://www.wfmu.org/playlists/WA
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Message the show! Implementations suck. You know it. We know it. Adam Saad really knows it. And he’s not here to sugar-coat a damn thing. In this episode of WFM Unfiltered, Irina teams up with Adam—Founder of Tech Stack Advising and host of the Scaling Out Loud podcast—to dismantle the illusion of smooth software implementations. From toxic vendor …
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Can WFM provide more usable insights into absence trends? Yes, provided there is collaboration with HR. Using the reason codes for the absence, together with the numbers, the WFM team can drill down further into better understanding the fluctuations in the absence percentage. Instead of planning for a flat shrinkage, with a flat absence percent, he…
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Message the show! Is your BPO partner a strategic asset—or an operational liability? In this explosive episode of WFM Unfiltered, Irina pulls no punches and brings in transformation heavyweight Dan Piper to dissect the real state of Business Process Outsourcing in today’s contact centre chaos. Dan’s 20-year career in operations and BPOs—from team m…
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Message the show! What does the law say about AI? And more importantly, what should we be asking? In this episode of WFM Unfiltered, Irina sits down with John Walter — lawyer, tech innovator, and founder of ProxyLink — to dissect the growing tension between artificial intelligence and legal boundaries in the contact center space. From transitioning…
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Message the show! The battle between remote work, hybrid models, and full office life rages on—and we’re diving straight into the fire. In this episode of WFM Unfiltered, Adrian Hawes joins Irina to dissect the realities, myths, and consequences of remote work in the contact center industry. Is working from home still the productivity dream we thou…
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Message the show! Team leaders and WFM professionals—why does it always feel like you're speaking different languages? In this episode of WFM Unfiltered, we’re tackling the age-old battle between workforce management and team leaders. And who better to break it down than Martin Teasdale—contact center veteran, founder of the Team Leader Community, …
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Listener Bryan [Mural Suggestion : The Beach Boys are wearing mankinis, walking by and staring, at Andy.] [0:00:00] Listener Bryant [Mural Suggestion : The Beach Boys are storming the beach out of a D-Day landing craft, while Andy sits in the chaise longue, oblivious to them. Mike Love is face down in the water.] [0:12:27] Andy Breckman [Mural Sugg…
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Message the show! What does the future of WFM look like, and why is it still misunderstood at the executive level? Jim Simmons, a leader in workforce management and operational strategy, joins the show to unpack the biggest trends shaping WFM in 2025. With decades of experience optimizing workforce strategies, Jim breaks down why WFM teams struggle…
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Hi there! In this episode I spend a few minutes talking about who I am and where I’ve been for the past almost 20 years so that you can get to know me better and why my WFM content is created in this way. Its just a quick into to who I am as a person and where I’ve worked and my experience to build trust between us. Please feel free to reach out an…
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