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Today’s episode of The Tim Faller Show is a special one—it’s our annual live recording at Summit and, poignantly, the final episode of the podcast. In this memorable send-off, host Tim Faller is joined by Greg and returning co-host Steve Wheeler for a heartfelt conversation. Together, they reflect on Tim’s remarkable career, the journey of launchin…

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Most remodeling companies are small businesses with simple structures, and team building can be difficult. Imagine the challenges of building a real team with more than 70 people in the field and an almost equal number working in the office. In this episode, Bruce Case talks to Tim and Steve about what it takes to keep a large remodeling company ru…

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With business booming and companies growing, one of the questions a lot of remodelers find themselves asking is, “Where can I find a good Production Manager?” It is hard to find people that can do this very difficult role, and this episode will continue to look at this role in a company and who may be the best fit. The focus of this episode is hiri…

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Across the country, companies are increasingly empowering project managers to review budgets and the entire project packet before the client’s final sign-off. This practice varies widely—some companies conduct a review only after the job is sold, while others do it beforehand but may not allocate enough time. In many cases, project managers are sim…

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Restoring a home after a catastrophe like a fire or flood is fairly specialized, not something most remodeling companies do. There are different challenges, like dealing with insurance companies and payouts, so these companies have different perspectives on production. Mike Carey has worked in insurance restoration for 25 years, as well as doing re…

Some remodelers want to stay small… just do the work themselves, avoid the challenges that managing a team can bring and just “build things.” However, there are those that embrace the challenge of building their companies, wear all the hats, and make the transition from Carpenter to Business Owner successfully. Tim and Steve welcome Jared Thayer to…

The hiring process is a big challenge for, well, all of us. One way to assist in this process is by having a good set of interview questions, and the skills to actively listen to the responses given. Without these tools, you may find yourself later on wondering how you missed red flags in an employee’s interview and hiring process. Guest Ben Reynol…

You don’t need a crystal ball to look into the future for your Production Department. A master schedule can give you a predictable look at what’s to come, backed up by solid data. Tim and Steve get insight from Aaron Enfinger, Chief Operations Officer of The Cleary Company. Aaron joined the Columbus, Ohio, design/build remodeling company as a Proje…

In the interview process, actively listening is key. But how? And how do we change if we “really need someone”? Then, of course, there are all the other times that when we look back at a difficult situation, whether a client or an employee, we see all the signs of the challenge were there, but we did not listen. Guest Christine Miles is here to sha…

There’s a traditional divide between Sales and Production. It’s always a challenge — they have different goals, processes, and personalities. Typically, Production is left out of the conversation when it comes to scope creep, leading to delays and change orders during construction — and disgruntled clients. Will Giesey and his team are changing tha…

Estimating accurately is critical to the success of any remodeling business. As you grow your business or hand off estimating to an employee, having the right system in place is paramount. It can feel like an overwhelming decision — there’s so much software available. The wrong decision will cost you lost revenue, but even worse — lost time. Fortun…

There are many things that can destroy a company. Recession, pandemics, and yes, even growth; especially, if the growth occurs with no planning or control. In the past few years, our economy, and our industry, have grown significantly, and many companies have struggled to keep up. Growth is usually controlled by the amount that a company can sell a…

The Tim Faller Show aims to shine a spotlight on the diverse efforts within the remodeling industry. Today, we are joined by two accomplished production managers, Peyton Atchison and Solveig Haugland, as they share their inspiring journeys to becoming project managers. Peyton is a project manager at Adams Company, a women-owned and operated remodel…

Imagine you’ve just finished a job, and as you move the dumpster, it damages the client’s driveway. On the Tim Faller Show today, Vaughn Royer shares his strategies for keeping clients happy by taking steps to prevent these giant steel containers from causing any property damage. Vaughn Royer is the Production Manager at Caine+ Company located in S…

Today on The Tim Faller Show, an exciting conversation with Paola Enriquez. This is part 2 of the engaging discussion that Tim and Greg had with her on Season 5 Episode 3. In the previous episode, Paola talked about the upcoming Spanish-speaking training at JLC Live. Now, Paola will share her thoughts on how the training went at JLC Live. Paola Enr…

Do you have a way to be sure that your clients understand the scope and plans of the services you offer? Simply asking for their signature on future plans does not necessarily guarantee that they understand what it is they are signing. Like many of the topics discussed on this show, there is no magic answer to ensuring that a client is aware and kn…

The future of remodeling hinges on the next generation of skilled workers. Tim has previously engaged with teachers who mentor young people in the trades. Our guest today, Gregg Helmich, is one such teacher. Gregg has been instrumental in working closely with students in the trades and has employed unique industry partnerships to enhance the studen…

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Today on the Tim Faller Show, Tim and Greg are joined by David Parraquirre, a presenter at JLC Live this year. They discuss the abundance of skilled craftsmen in the Latino world, particularly in the metro areas where many sub trades comprise diverse cultures. David also provides a recap of the JLC Live Spanish Speaking program. David Parraguirre i…

The production professionals that we work with in our Roundtables Peer Group Program for Production Managers are creatively solving problems and finding new ways to manage jobs. Whether it is motivating their teams, finding new way to drive profit or measuring dollars with a new metric, sometimes we just hear about a cool idea. During our fall meet…

Change can be very elusive. Podcasts, seminars, books, classes, webinars, virtual classes all give us great ideas for improving processes. But how many actually take root and become what we do as a regular habit or process? Maybe we just don’t know how to change, so we substitute other activities. In a recent training, guest Doug Howard of Remodele…

Today on the Tim Faller Show, Doug Panozzo joins the show. Doug shares the many facets of incentives and ways he has been successful in motivating his team. Doug is the production manager at Hogan Design and Construction and joined their team in 2017 after several years managing projects for a technology company. He brings leadership, communication…

Today on the Tim Faller Show, Tim and Steve go solo to discuss production system shifts and the changing world of the lead carpenter and project manager. Tim talks about the most significant challenge facing the remodeling industry: increasing sales with the lack of skilled labor. The challenge comes from controlling growth with a limited number of…

On today’s episode of the Tim Faller Show, Jake Carter is a guest to discuss how the construction industry can address the challenges of a shortage of skilled trades workers and a lack of training opportunities. Jake advocates for a collaborative approach within local communities, with support from regional and/or national partners. Many local Home…

We welcome guest Emma Kraft to the show to discuss the struggles of bridging the gap in a male-dominated field as both a woman and a daughter. Emma Kraft is the President of Kraft Custom Construction, Inc., located in Salem, Oregon. The company was started by Emma’s father, Robert Kraft, in 1982. In 2001, he made a conscious decision to down-size t…

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We are pleased to welcome Chris Fox today to discuss the process of hiring an estimator in the remodeling industry. Chris Fox is the Sales and Design Manager at Fox Home Innovations located in Manhattan, Kansas. As the company’s Director of Design and Sales, Chris is heavily involved with the management of all design projects from inception to comp…

Today on the Tim Faller Show, Paul Cardis of ON3, joins the show to discuss the enormous challenge of proper staffing in the remodeling industry and how proper education, teaching, and coaching can expand the pool of qualified employees and help you retain current ones. Paul states that one of the most effective methods of “training” is to combine …

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In today’s competitive business world, preconstruction is a crucial process that can make or break a company’s success. Tim and Greg, in their numerous podcasts, have shared valuable insights on how companies can achieve better results by improving their preconstruction process. One of the key factors, they point out, is having in-house designers, …

Nathan Morris and Sara Hadden, seasoned professionals from CG&S Design Build, have crafted a unique approach to processes that helps management control the way things are done, named the CG&S Way. Tim and Greg delve into the origins of this innovative system and how these experts garnered widespread acceptance. Sara Hadden is the Design Manager at …

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The four-day workweek is becoming a popular trend for companies, especially with the younger generation joining the workforce. While there are arguments for and against this idea, today’s episode features Erich Van Cleave discussing how his company has given a unique twist to the four-day workweek. Tune in to discover how this approach can benefit …

Determining the right amount of work for a company can be a challenging task. The industry has tried to define it, but each company has different budgets and employees who may not work at the same pace. Additionally, the completeness of job packets or job information provided by sales/designers can vary greatly in any company. One employee may be m…

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In a world where technology is constantly evolving, it’s easy to overlook the power of traditional communication tools. Take the humble whiteboard, for example. It may seem outdated, but it’s actually a highly effective tool for remodeling companies. Tim and Greg discuss why whiteboards could be a good choice for any team looking to communicate eff…

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On today’s episode of The Tim Faller Show, Chris Fox is joining us as the guest to talk about the concept of Capacity Beyond Demand. In order to maintain a good budget and client experience, it is important to determine the capacity of each department, as having an over-capacity department can lead to a decrease in both. Chris Fox will explain how …

During Episode 21, Tim had a conversation with Ray Hornsby about his journey from being a Lead Carpenter to becoming a Production Manager. Ray is among the few who have successfully made this transition. He has moved up the growth track and is now the proud owner of Hopkins and Porter Construction located in Potomac, MD. The shift from being an emp…

Scheduling has been a challenge for everyone over the last few years. Scheduling individual jobs is a challenge by itself but adding the sales design process, the job set up, and then the job itself makes the challenge grow exponentially. Getting the sales design process scheduled is a growing trend in an effort to more accurately predict the start…