Garrett Delph: How Can Founders Conquer Disorganization?

21st Century Entrepreneurship

Garrett Delph is a seasoned entrepreneur and founder of Clarity Ops, a boutique consulting firm specializing in transformational breakthroughs for small and medium-sized businesses. With 25 years of experience building three international businesses and hiring over 550 employees, Garrett has mastered navigating the "messy middle" of entrepreneurship. In our conversation, we explored his proven strategies for overcoming disorganization and building a foundation for sustainable growth through the three essential pillars he calls P3: People, Process, and Performance.

Garrett began by addressing the stark reality: "Nine in ten businesses fail because they’re disorganized and don’t understand how to succeed." Drawing from his bootstrapped journey, he shared practical solutions for tackling complexity and building a resilient organization. Here’s what we covered:

1. People: “Great people perform at their best when they’re led and cared for well.” Garrett emphasized starting with core values: “Figure out what you believe… it sets the stage for culture.” He also revealed actionable steps, like creating career paths for employees to visualize their growth and succession planning to ensure business continuity when top talent moves on. "When your great people leave—and they will—you need their knowledge documented for the next person to step in seamlessly."
2. Process: Clear and efficient processes are non-negotiable for success. Garrett shared how Clarity Ops developed tools like the SOP Journey Map, a “living doc” that replaces cumbersome 30-page manuals with concise, actionable workflows. “It’s fast, easy, and eliminates inefficiency,” he said, stressing the importance of well-mapped processes for guaranteed outcomes.
3. Performance: "Without accountability, we fall into chaos." Garrett explained how businesses can track and optimize performance with tools like culture surveys and churn calculators. “You’ll uncover gold—even if some of it’s hard to hear—and it will make you better.”

As a special gift to podcast listeners, Garrett is offering a free 60-minute problem-solving session to address your most pressing business challenges. "We'll evaluate a couple of your problems, and I'll provide a solution on how to solve those problems at the end of 60 minutes. Just mention the name of the podcast," Garrett shared.

He wrapped up the conversation with a thought-provoking reminder inspired by Steve Jobs: "The problem with most businesses is they don't think deeply about their business; they think superficially. If you want to win, think deeply. Think deeply about organizing and architecting your business for strength and scale, which will give you the growth and the win that you're looking for."

This episode is packed with actionable insights and practical tools for founders and leaders looking to overcome chaos and build thriving organizations.